Had to wait a little while to connect, and used the "call Back" service. But on a call back. Katherine was very knowledgeable, and efficient, dealing with my enquiry pretty quickly. An e-mail followed... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Danielle was patient and helpful and provided me with all the answers I needed. She also provided me with the further information I requested by e-mail in very prompt fashion. Utmost just needs to... Voir plus
It has now been over a week since utmost told me a payment was ready to be made and all checks completed. This payment was supposed to be on my 25th birthday which was over two weeks ago. They give me... Voir plus
L'entreprise a répondu
Special thanks to Danny Lambe - he's very responsive and helpful. We can be rest assured that the cases are in good hands for setting up the offshore bonds for our mutual clients.
À propos de l'entreprise
Écrit par l'entreprise
Utmost is a leading global provider of insurance-based wealth solutions, trusted by over 190,000 global clients and managing more than £100bn in assets across our hubs in Ireland, Isle of Man, Guernsey, and Luxembourg. We specialise in providing secure, flexible and internationally robust unit-linked solutions, that help our clients manage, preserve, and pass on their wealth. We are independently rated A+ by Fitch Ratings*, indicating our ability to protect our clients wealth over time. We are committed to delivering clarity, confidence, and high-quality service at every stage of our customer’s journey. *Insurance Financial Strength rating reaffirmed for our four rated insurance companies in October 2025.
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4,0
Bien
914 avis
Demande des avis aux clients
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Great service from Danielle
Danielle gave me all the information I needed, double-checked to ensure I was provided with the correct forms and methods to action plan changes, and emailed me the requested documents very quickly. She was helpful and friendly.
31 mars 2026
Avis spontané
Réponse de Utmost International
Dear Customer,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Slow to respond
Slow to respond, with layers of paperwork, sometimes online and sometimes offline, sometimes both. Had to reconfirm my identity as they lost it all after the acquisition. It's just never simple to deal with them.
30 mars 2026
Avis spontané
Réponse de Utmost International
Dear Gavin,
Thank you for reaching out - we have been unable to locate your policy with the information provided but would be happy to support you further. Please reach out at relationshipmanagement@utmostgroup.com quoting your policy number and this review and we can assist you.
Kind Regards, Utmost.
The technical support I received from Utmost/WealthInteractive
The technical support I received from Utmost was excellent. They called my back at the time I requested, and stayed online with me while the problem was resolved. The instructions were very clear and Katherine was extremely patient. Glad to have the login problem solved quickly and easily.
30 mars 2026
Avis spontané
Réponse de Utmost International
Dear Jo,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
speedy clear response to queries and…
speedy clear response to queries and questions
30 mars 2026
Avis spontané
Réponse de Utmost International
Dear Rosalind,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Person I spoke to checked everything…
Person I spoke to checked everything and even emailed me back confirming
30 mars 2026
Avis spontané
Réponse de Utmost International
Dear Tim,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
All communication has been quick and…
All communication has been quick and clear. Thank you for your service.
30 mars 2026
Avis spontané
Réponse de Utmost International
Dear Wenna,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Prompt, professional
Prompt, professional answers. Immediate reaction on the problems. Clear, definite instructions and flexibility.
27 mars 2026
Avis spontané
Réponse de Utmost International
Dear Gabor,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Réponse de Utmost International
Dear Bernard,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Julie was very helpful and explained…
Julie was very helpful and explained everything clearly
26 mars 2026
Avis spontané
Réponse de Utmost International
Dear Klant,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
I value Laura Maguire tremendously as…
I value Laura Maguire tremendously as she is very helpful and always replies quickly and always is patient when I have questions. So I hope that she will stay with you for a long time!
I do NOT appreciate your extremely high monthly fees which have made me consider looking for another company with lower fees.
24 mars 2026
Avis spontané
Réponse de Utmost International
Dear Lena,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
With regards to the monthly fees, these will be charged in line with the terms & conditions of the policy that you should have received from your financial adviser at set up.
Kind Regards, Utmost
The access to my utmost account
Sorry, till now I was not able to get access to my utmost account.
I inserted always my yahoo username and the correct password, but my account as a result is still unavailable.
Please, try to help me to give me back my access to my account.
Regards
Filippo Motta
Ps sorry I dont like to write my policy number
24 mars 2026
Avis spontané
Réponse de Utmost International
Dear Filippo,
Thank you for reaching out - we will be happy to assist you. Please contact us on relationshipmanagement@utmostgroup.com quoting your policy number and this review so we can support you further.
Many Thanks
Elaine
A shocking company
A shocking company. They demanded unnecessary paperwork from me after my husband's death from terminal cancer. I had to "prove he didn't commit suicide" to pay HIS PENSION!! Not life insurance HIS PENSION. After watching my poor husband suffer horribly and die in the way he did, I had to "prove he didn't commit suicide". It was traumatic and deeply upsetting. These people are awful.
They refused to release funds without the "proof", which would leave me destitute. Payment was finally promised 5 WEEKS ago and I am STILL WAITING.
This is sharp practice and abuse of the vulnerable. DO NOT TOUCH WITH A BARGE POLE.
EDIT.
At the time of their respnse stating payment had been made, it had NOT. IT STILL HAS NOT BEEN MADE.
24 mars 2026
Avis spontané
Réponse de Utmost International
Dear Sara,
Thank you for taking the time to leave a review - we are very sorry to hear of your experience, particularly at a difficult time for you.
We have checked the case and the payment has been made. If you have queries in regards to this or wish to discuss in more detail, please reach out at relationshipmanagement@utmostgroup.com and we will be happy to support you.
Kind Regards, Utmost.
Réponse de Utmost International
Dear Anne,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our product.
Kind Regards, Utmost
Extremely friendly and efficient
Extremely friendly and efficient. Perfect in every way. T
21 mars 2025
Avis spontané
Réponse de Utmost International
Dear Michael,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
The Customer Service Administrator…
The Customer Service Administrator replied promptly
including the required documentation to be completed by us in order meet our objectives.
In addition detailed legal requirements were noted which have to accompany the return of our completed
application.
20 mars 2026
Avis spontané
Réponse de Utmost International
Dear Michael,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
My queries were dealt with efficiently.
20 mars 2026
Avis spontané
Réponse de Utmost International
Dear Charles,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Réponse de Utmost International
Dear Peter,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Julie Fellows is an excellent company representative.
I needed a significant amount of past reporting and Julie Fellows was very helpful, fast, and efficient. She took the time to really understand what I needed.
16 mars 2026
Avis spontané
Réponse de Utmost International
Dear Cliff,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Very helpful lady
17 mars 2026
Avis spontané
Réponse de Utmost International
Dear David,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
MFA Set up
Leah Casey was amazing helping me set up my MFA correctly - which I hadn't done in the first place. She explained everything fully to me and was lovely to talk to. At the end of the call everything was working great. Thanks Leah!
19 mars 2026
Avis spontané
Réponse de Utmost International
Dear Susan,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
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