I have never used this company before but i am so glad i did. I bought dog food at a really good price and the delivery was exceptional. They have a great choice of products and i will definately ord... Voir plus
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Good prices, quick delivery. What more do they need to be better? Nothing in my experience. Thankyou
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Absolutely APPALLING company DO NOT BUY from! I ordered last week no communication NO dog food recieved and to date NO refund. Been gaslighted throughout after several attempts trying to find... Voir plus
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Quick delivery of the exact product I ordered at a good price. The only strange thing is that I've ordered from here 3 or 4 times now and not once has my name been correct on the packaging postage sti... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
UwU4Dogs is your trusted source for premium dog food, offering a curated selection of top-quality brands. We focus on your pet’s health and happiness, providing only the best products to ensure your furry friend thrives. Shop with us for nutrition that delivers joy!
Coordonnées de contact
Royaume-Uni
- sales@uwu4dogs.com
- uwu4dogs.com
4,5
Excellent
252 avis
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No package no resolution
I ordered from them because there was a delay with my subscription order from Amazon. No product delivered, when I contacted them they stated that it had been delivered as courier proof? I did NOT receive the item and when contacted they did not apologise until i mentioned it and kept insisting i needed a number off the packaging before they could proceed. Not resolved as I was unable to provide evidence lesson learnt and won't be ordering from them in the future unfortunately. ****NO REFUND AS OF 18/06/25***STILL NOT RECEIVED A REFUND as their reply stated 23/7/25
14 juin 2025
Avis spontané
Réponse de UwU4Dogs
Thank you for your message, and I truly appreciate you taking the time to share your experience.
I’m very sorry to hear about the frustration and inconvenience caused by the delivery issue and how your concerns were handled. That’s certainly not the level of service we aim to provide, and I completely understand your disappointment.
While I’m glad to confirm that a refund has already been issued, I want to sincerely apologise for how the situation was managed—especially that an apology was not offered earlier, and for any impression that we were unhelpful. We’re actively reviewing how we handle these types of cases to ensure they’re dealt with more empathetically and efficiently in the future.
We value your feedback and will take it onboard to improve. If there’s anything further we can do to make this right, please don’t hesitate to reach out.
Good value and superxquick delivery
30 mai 2025
Réponse de UwU4Dogs
Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with uWu4Dogs. If you ever need anything in the future, feel free to reach out. Thanks again from the whole team!
Awesome price
Awesome price. Saved me some money from buying elsewhere. Fast delivery but I didn't know when it was dispatched or when it was arriving. No information was sent out to say when it was on the way but it did arrive safely with a neighbour.
26 mai 2025
Réponse de UwU4Dogs
Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with uWu4Dogs. If you ever need anything in the future, feel free to reach out. Thanks again from the whole team!
Réponse de UwU4Dogs
Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with uWu4Dogs. If you ever need anything in the future, feel free to reach out. Thanks again from the whole team!
A generally tedious process throughout
Item was slow in arriving-I was told it had been reordered as it was damaged in transit-I was given a later date so had to purchase another locally-however, it arrived after I’d just returned-courier left gates open whilst ‘trying to access premises’ despite a safe area being very evident-dogs were put at risk-generally tedious process!
25 mai 2025
Réponse de UwU4Dogs
We're really sorry to have let you down with your recent order. It's disappointing to hear about the delay and the inconvenience caused by the damaged parcel and unexpected delivery timing. While damage in transit is quite rare, we completely understand how frustrating this must have been—especially given the added concern with the courier leaving your gates open and putting your dogs at risk.
Although we don't have direct control over courier behavior, we take your experience seriously and will be reporting this feedback to the carrier to help prevent similar issues in the future.
Thank you for your custom, and we truly hope your next experience with us is a much smoother one. Wishing you a great day.
Great price and delivered on time
26 mai 2025
Réponse de UwU4Dogs
Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with uWu4Dogs. If you ever need anything in the future, feel free to reach out. Thanks again from the whole team!
Not the best experience.
I used UwU4Dogs because it was the best price on a Google search, and the reviews in the main were good.
Once purchased I received an automated email stating my order was ready to be shipped. I heard nothing after that, so 4 days later I contacted them to find out when I can expect my dog food as I was running low.
I got a quick reply stating my order was delivered yesterday, but it wasn’t. When I told them this they made further enquiries and then informed me the delivery was actually returned to them, damaged!
I do wonder what would have happened if I hadn’t contacted them, as they didn’t make contact with me first.
I did get an apology and I’m waiting for a refund. I couldn’t trust the same thing happening again.
Other companies offer an almost next day service, with dispatch and delivery information at every stage. In future I’d rather pay more and know I will be getting the goods I pay for promptly.
I cannot recommend this company after my experience.
26 mai 2025
Avis spontané
Réponse de UwU4Dogs
Thank you for taking the time to share your experience — I’m truly sorry for the inconvenience and frustration you encountered with your recent order.
While I’m glad we were able to respond promptly, provide an explanation, and issue your refund swiftly once the issue was identified, I completely understand how the lack of initial communication about the damaged delivery would have been concerning. You’re absolutely right — we should have reached out as soon as the parcel was returned to us, and I sincerely apologise for that oversight.
We always strive to provide excellent service, and it’s disheartening to hear we fell short in your case. Feedback like yours is crucial for helping us improve, and we’re actively reviewing how we handle delivery exceptions so customers aren’t left in the dark.
That said, we’re a little surprised to see a 1-star review given that your query was resolved quickly and a full refund was issued without hesitation. We completely respect your decision to shop elsewhere going forward, but if there’s anything more we can do to restore your confidence in us, please don’t hesitate to let us know.
Wishing you and your pup all the best.
Excellent service was pleased with my…
Excellent service was pleased with my delivery and customer service was great. I was pleasantly surprised how quick my delivery was, we've now ordered 2nd time around and our first order took awhile but our 2nd order arrived next day of ordering. Will order again
1 mai 2025
Avis spontané
Réponse de UwU4Dogs
Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with uWu4Dogs. If you ever need anything in the future, feel free to reach out. Thanks again from the whole team!
Réponse de UwU4Dogs
Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with uWu4Dogs. If you ever need anything in the future, feel free to reach out. Thanks again from the whole team!
quick delivery service was good sent…
quick delivery service was good sent them an email asking when my order would arrive prompt responses even on weekends!
25 avril 2025
Avis spontané
Réponse de UwU4Dogs
Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with uWu4Dogs. If you ever need anything in the future, feel free to reach out. Thanks again from the whole team!
excellent service I emailed them to ask…
excellent service I emailed them to ask when my order would arrive immediately responded even on a sunday. A++ my dog is now happy and as am I as I got a discount with my order
13 avril 2025
Avis spontané
Réponse de UwU4Dogs
Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with uWu4Dogs. If you ever need anything in the future, feel free to reach out. Thanks again from the whole team!
very quick delivery have become a…
very quick delivery have become a regular go to for my lily's kitchen now thank you
17 avril 2025
Avis spontané
Réponse de UwU4Dogs
Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with uWu4Dogs. If you ever need anything in the future, feel free to reach out. Thanks again from the whole team!
Réponse de UwU4Dogs
Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with uWu4Dogs. If you ever need anything in the future, feel free to reach out. Thanks again from the whole team!
Excellent and very quick service
Excellent and very quick service. Friendly during any contact. Would definitely recommend
22 avril 2025
Avis spontané
Réponse de UwU4Dogs
Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with uWu4Dogs. If you ever need anything in the future, feel free to reach out. Thanks again from the whole team!
A very efficient and cost effective…
A very efficient and cost effective service. I was very pleased with the price Uwu4dogs quoted for the dog food and then even more impressed with the speed of service and communication.
28 avril 2025
Avis spontané
Réponse de UwU4Dogs
Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with uWu4Dogs. If you ever need anything in the future, feel free to reach out. Thanks again from the whole team!
Quick delivery
10 mai 2025
Avis spontané
Réponse de UwU4Dogs
Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with uWu4Dogs. If you ever need anything in the future, feel free to reach out. Thanks again from the whole team!
ordered and received very quickly…
ordered and received very quickly within 3 days of ordering will order again good experience
17 avril 2025
Avis spontané
Réponse de UwU4Dogs
Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with uWu4Dogs. If you ever need anything in the future, feel free to reach out. Thanks again from the whole team!
The site was easy to use the products…
The site was easy to use the products was good and the postage was great i would recommend them to family and friends
19 avril 2025
Réponse de UwU4Dogs
Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with uWu4Dogs. If you ever need anything in the future, feel free to reach out. Thanks again from the whole team!
We ordered Barking Heads Fish-n-Delish…
We ordered Barking Heads Fish-n-Delish which we have been using for the last 9 years but received All Hounders Tummy Loving Care which is false advertising and has different ingredients and does not have glucosamine or chondroitin which was the main reason why we wanted what we ordered. You need to change your photo and description which are both wrong. We now have a 12kg bag of dog food that wasn't what we wanted. We contacted Barking Heads and they discontinued Fish-n-Delish and the new inferior alternative is what we received. Now have to look elsewhere for quality food. Ordering, delivery and customer service was very efficient, just a pity we received a different product than ordered.
18 avril 2025
Réponse de UwU4Dogs
Thank you for your email and for bringing this to our attention.
We sincerely apologize for the confusion and frustration caused. We understand how important the right formula is, especially when it comes to specific ingredients like glucosamine and chondroitin. We appreciate your loyalty to the Barking Heads Fish-n-Delish formula over the past nine years, and we completely understand your disappointment in receiving an unexpected substitute.
We've taken note of your concerns regarding the product listing and will review the image and description immediately to ensure they accurately reflect what is currently being supplied. It’s important to us that our product information is clear and up to date.
Thank you again for your feedback—we truly value it. Please let us know if there’s anything we can do to make this right.
Réponse de UwU4Dogs
Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with uWu4Dogs. If you ever need anything in the future, feel free to reach out. Thanks again from the whole team!
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