We had a very small delivery window and the case arrived on time. Having used the Samsung case was very hard wearing and looked just as good when we returned after 11 weeks traveling on local transpor... Voir plus
L'entreprise a répondu
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Good to find delivery to the Channel Islands. Delivery was however VERY expensive give that Royal Mail will deliver at a fraction of that cost. Delivery was also delayed twice no explanation other... Voir plus
The colour I ordered went out of stock, but I had a phone call to apologise and confirm new stock would be in next week. Didn't need it urgently so that was fine. And bag arrived the following week... Voir plus
L'entreprise a répondu
Speedy delivery of suitcases. Pleased with quality of Bric luggage but haven’t actually tested them yet. Was a little alarmed to read Bric only guarantee for lifetime if bought from them directly …... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Valise Luggage stocks leading top brands such as Samsonite, Victorinox, Bric's, Porsche Design and Horizn Studio. We only display the best handpicked Luggage, Business and Weekend Bags saving the customers time searching. Sustainability is at the forefront of the site with a dedicated section. So whatever choice you make, you can ensure it will be the best.
Coordonnées de contact
4,8
Excellent
464 avis
A répondu à 42 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The £200 suitcase was left on my…
The £200 suitcase was left on my doorstep despite there being no one in to accept it. I'm surprised that such an expensive item would simply be left without signed-off delivery.
28 novembre 2025
Need to up customer service game
It took 4 days for my backpack to arrive when i paid for next day delivery. Issue is i had to call up to chase just to be told only warehouse have in stock and first option i was given was a refund! They just couldnt be bothered to resolve issue. No names given.
4 décembre 2025
Late delivery and inaccurate timescales
4 décembre 2025
Very impressed with the service…
Very impressed with the service provided!
We ordered two samsonite suitcases and expressed the urgency with which we needed them delivered as we had to travel and we were contacted immediately to make sure we would get the suitcases on time. Dpd had mistakingly sent only one of the suitcases and when we informed Tom he contacted us within 10 minutes with a solution and the second one was delivered that same evening. Really grateful and impressed with the service, would definitely recommend and purchase from them again!
1 décembre 2025
Misdelivered, with false report from DPD
Parcel wasn't delivered to us, DPD driver left a clearly false report to cover it up and there was no information on the emails about what to do about it. The next day, and after a lot of hassle, we registered it with DPD and Valise got them to investigate (DPD do nothing unless supplier is involved). Finally a local from a different road and postcode came round with it, saying it had been left out in the rain outside her house. I'm really grateful to have the parcel and that Valise chased it on a Saturday and rang to reassure me, but DPD's performance and some of the information about handling non-delivery could do with significant improvement.
5 décembre 2025
Wrong case sent first time
Delivery was delayed as they initially sent the wrong case. The correct item was send and the wrong one collected at the same time.
Overall though the case arrived in under a week.
26 novembre 2025
Great case and fast delivery
22 juillet 2025
Excellent
Excellent product I could not even find on Samsonite website. Prompt and professional delivery.
Top service
26 novembre 2025
Paid extra for next day delivery - it never arrived!
Paid extra for next day delivery, it never arrived, I cancelled the order the package arrived later on, I waited in all day for it to be picked up & the courier never arrived. I am not giving up more time. Unacceptable. My time is precious.
17 novembre 2025
Easy order process and Quick delivery
Easy order process and Quick delivery. Would have liked to order two cases but not in stock and system did not permit advanced order. Package arrived completely boxed for protection.
24 novembre 2025
Customer service at its best
There was a hiccup with dpd delivery and when i called your office the gentleman who answered the phone was nothing but amazing. Customer service at irs best. Je went above and beyond. I have nothing but high praises. Sorey i was 8n a mess and confused so cant remeber hos name
20 novembre 2025
Réponse de Valise Luggage
Dear Customer,
Thank you so much for the great feedback, I am so glad we managed to sort the issue and get the case to you before your flight.
We always aim for the best customer service have a great holiday!
Kind regards
Valise Luggage
Réponse de Valise Luggage
Dear Alan
Thank you so much for buying again from us and leaving a review - enjoy your holiday.
Kind regards
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