We had a very small delivery window and the case arrived on time. Having used the Samsung case was very hard wearing and looked just as good when we returned after 11 weeks traveling on local transpor... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Good to find delivery to the Channel Islands. Delivery was however VERY expensive give that Royal Mail will deliver at a fraction of that cost. Delivery was also delayed twice no explanation other... Voir plus
The colour I ordered went out of stock, but I had a phone call to apologise and confirm new stock would be in next week. Didn't need it urgently so that was fine. And bag arrived the following week... Voir plus
L'entreprise a répondu
Speedy delivery of suitcases. Pleased with quality of Bric luggage but haven’t actually tested them yet. Was a little alarmed to read Bric only guarantee for lifetime if bought from them directly …... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Valise Luggage stocks leading top brands such as Samsonite, Victorinox, Bric's, Porsche Design and Horizn Studio. We only display the best handpicked Luggage, Business and Weekend Bags saving the customers time searching. Sustainability is at the forefront of the site with a dedicated section. So whatever choice you make, you can ensure it will be the best.
Coordonnées de contact
4,8
Excellent
464 avis
A répondu à 42 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great brands at competitive prices
Great brands at competitive prices. The website is very user friendly and for cabin luggage it also gave the current sizes for various carriers. Our case arrived very quickly and was well packaged. I would recommend this site for buying luggage and will definitely use again.
12 novembre 2025
Réponse de Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service and website.
Great… thank you.
12 novembre 2025
Réponse de Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Fantastic range of luggage and great…
Fantastic range of luggage and great discounts.
7 novembre 2025
Réponse de Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Great product, quick delivery and a good price. What more do you want.
Excellent service.
4 novembre 2025
Réponse de Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Good prices and prompt delivery
3 novembre 2025
Réponse de Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Perfect tiny wheeled suitcase
Perfect tiny wheeled suitcase for cabin baggage . Light but robust.
I like the colour and design. It has useful interior zip pockets for keeping smaller items separate.
I bought it to avoid having to carry a rucksack
31 octobre 2025
Réponse de Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
unprofessional and disappointed with no refund
They emailed me using an incredibly unprofessional template, asking me to cancel my order due to an outage — even though the product appeared to be in stock. I wasn’t able to cancel through their website, as the system is so outdated and didn’t even have a cancel button. After a lot of effort, I finally managed to get the order canceled, but when I tried to contact them by email, phone, and even live chat, no one ever responded. They still haven’t refunded my money, and I’m extremely disappointed. I’m filing a formal complaint against them.
3 novembre 2025
Avis spontané
Réponse de Valise Luggage
Dear Ggg
We have requested more information from you to identify the order through TrustP but never heard back. We looked back in the last 30 days and have replied to all customers inquiry and there isn't anything missed.
Please email us with your details and order number at info@valiseluggage.co.uk
Kind regards
Fast delivery very good quality.
29 octobre 2025
Réponse de Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Excellent service and quality products.
27 octobre 2025
Réponse de Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Very happy a lovely addition to our…
Very happy a lovely addition to our samsonite collection 🤗
13 octobre 2025
Frustratingly the case that I ordered…
Frustratingly the case that I ordered was found to be defective before despatch but an alternative better replacement was offered and despatched in time for my trip.
14 octobre 2025
Réponse de Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Please choose another courier rather than DPD
Please choose another courier. DPD driver claimed I wasn't at home when I was, he didn't even enter the driveway. I had to call DPD customer service several times to get the bag re-delivered but they only did so to a collection point nearby, not to my home.
13 octobre 2025
Delivered with speed.
15 octobre 2025
Réponse de Valise Luggage
Thank you for leaving such great feedback!
Réponse de Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Réponse de Valise Luggage
Thank you for leaving such great feedback!
Fast delivery
Fast delivery, great product.
Huge box used for packaging- wasteful and unnecessary.
2 octobre 2025
Quick delivery, Happy customer.
Easy website to use and order.
Good choice of product, although I was looking for something specific.
Delivery arrived quicker than expected.
26 septembre 2025
Réponse de Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Very fast free delivery
Very fast free delivery. Competitive prices. Recieved mine next day.
19 septembre 2025
Réponse de Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.