VCHRGD Technologies Avis 

I had an issue with my charger connecting to octopus app. I phoned the helpline at the weekend but they were closed. Adam rang me straight back on Monday morning to help me sort my issue and patiently went through everything with me to get my charger all set up with octopus. I appreciated his help so much and now know how to use it all. Thanks so much would highly reccomend this company. They care about their customers.

First class service.
Eleanor was friendly, helpful and professional. She rang back when she said she would. I am 73 years old and so I have contacted call centres many times. But Eleanor went the extra mile.

My car charger was 7mnths old and started tripping. I contacted the installer and the service was appalling. I decided to contact Vchrgd it was a Sunday evening and they responded straight back. Even though my problem was down to installation and not the product, Adam and Alex the guys were amazing. They took ownership and sorted my problem. Over and beyond. I even got a courtesy call to make sure all was okay afterwards. I would recommend Vchrgd to anyone. Well done. Super service knowledgeable friendly and helpful. Thank you

after sales, they gave me exceptional customer service so far , no problem was to small especially for Alex, Alex gave me excellent service, I had a problem on a Sunday. I sent a message and expecting an answer on the Monday. Alex answered on the Sunday and sorted my problem out, even though he was not working .

Service levels are phenomenal! You should be proud of your people and products VCHRGD.

Sincerely
Extremely Satisfied Customer

Customer service is at a level that is not found these days anymore. I am connected on Octopus intelligent go and one evening I was having charging issues. If you call octopus after hours there is no support - thier offices are closed. VCHRGD were also closed but I left a message and within 30 mins someone called me and assisted me in the night to sort out what was going on. I was so grateful and I really felt valued as a customer. Because of my experience I would highly recommend Vchrgd to anyone.

I’ve had my VCHRGD seven pro for 12 months now and it has been absolutely faultless. I had a slight technical glitch when trying to migrate to octopus intelligent go and spoke to Adam from Technical Support. What a fantastic guy who went above and beyond to sort my issue, not once did I feel under pressure by him. He guided me through step by step and even gave tips on charging once my issue was resolved. A real credit to VCRGHD and epitomises what kind of company they are. All in all a fantastic organisation with the customer at the heart of their operation.

Great customer service from Adam who was super helpful with sorting out an issue with a charger.

Called Vchargd because my charger was in fault condition. No answer initially because their office hours are 9am - 5pm and this was nearly 8pm.
Not long after, I get a call back from the out of hours emergency support from a chap called Adam.
Super polite, friendly and knowledgeable. Fixed my issue quickly.
I'm really surprised they have an out of hours support team but I'm very glad and they're clearly fantastic.
10/10 service - cheers Adam.

The service and care provided by Vchrgd is brilliant. My dealings with both Adam and Alex have been first class - they are patient, super helpful and knowledgable. Nothing is too much trouble and they have the detail at their fingertips. They walked thru the setup and migration to Octopus Intelligent Go. They know the details better than Octopus.

Absolutely fantastic. I’ve dealt with Vchrgd’s customer service team on a couple of occasions now and both times they fixed the issue quickly and efficiently.

On this occasion it was Adam Browning who served me. He was polite and knowledgeable.

I would recommend Vchrgd to anyone.

I had my VCHRGD Seven tethered charger installed today by Smart Home Charge. The unit looks smart in its black finish, and it looks very tidy as long as you wrap the cable after use.

I did run into a minor hiccup getting Intelligent Octopus Go (IOG) up and running, but the support was fantastic. I called the helpline and spoke with Alex from VCHRGD; he was incredibly helpful and reassuring. He quickly updated the firmware and talked me through the IOG setup on the Octopus app. Everything is now working flawlessly. It feels like a high-quality bit of kit, hopefully, it's built to last!

The Seven pro was fitted by an installation company. However the after sales customer service is second to none. One of the best customer care I have experienced for a long time up there with some of the best. Some issues I am having are the App which is very temperamental after a update causing me issues with scheduling and user friendliness of the app operation. I also had an issue with the module causing the LED indication not displaying this issue was dealt with in a very good timescale the App is being looked at and I hope a fix happens soon. Other than that very happy with the company and its engineers.

Installation was perfectly managed: technicians were on-time, knowledgeable and professional. What’s been most impressive is the aftercare. On two occasions we have experience a fault with the charger. On both occasions Vchrgd have given near immediate remote support and fixed our issue. Brilliant and the Vchrgd team get top marks from us!

Edit: Old review 1 star. My 1S experience was related to seemingly poor equipment, and poor support; however, I have since learned Powerverse that I use is actually a 3rd party software platform for this hardware and my issues relate more to them than VCHRGD. VCHRGD contacted me and made a lot of effort to explain how this all works and not only that contacted Powerverse on my behalf and provided what seems to be a fix for my problems even though in reality it's a Powerverse issue. VCHRGD are by comparison actually a really friendly team, and have taken time out of hours even to try and help me out and not only that, followed up the first support call to make sure what we're doing is working. In this modern world, customer support is key and they have nailed it. Thank you for your rapid response and support!

Had my Vchrgd Seven Pro fitted recently which is very good but the installer was unable to connect the user app to WiFi. Contacted Vchrgd and at 20.24 on Saturday evening I got a reply and was sorted with in minutes the installer wasn’t aware of the new connection process. All I can say what an amazing company to reach out late Saturday evening ⭐️⭐️⭐️⭐️⭐️

Fantastic service - so helpful and so knowledgeable. Would not hesitate to recommend. Really couldn't do enough for us. Thank You once again Alison

Fast, friendly and successful support through live chat when my home charger lost its network connection. Problem solved in under 10 minutes. Impressive customer support.

We’ve just had our VCHRGD Seven Pro installed by Ascent Energy Services. I was very impressed with the technical support provided to the Ascent engineer on a Saturday morning by Alex at VCHRGD because of an issue in connecting to our WiFi. My wife and I are very pleased with the charger as well as the installation.

We have just had a Vchrgd 7 installed and the customer service we received to resolve a problem, which was completely our fault, was exceptional.
We have only used the charger once since the install but it worked faultlessly and looks good.