Vehicle-Spares.com Avis 

156
TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Second time ordering from this company, first time no issues hence returning customer. Sadly won’t be using again - need to return an item (as my consumer rights) but impossible to get any communicati... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Fantastic experience. Panicking on The weekend to get these light lens ready for the working week and received on Tuesday. Packaging and product fantastic. Excellent communication throughout the proce... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Highly recommend this company from start to finish help me through out. Parts are excellent quality and quick next day delivery. Thanks

L'entreprise a répondu

Noté 5 sur 5 étoiles

Phenomenal! Don’t think I’ve ever written that in a review before. I just hit a pole in a blind spot. Pulled over logged in and in less than 2 mins I had my order confirmed as the correct part paid an... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur de pièces de carrosserie

Écrit par l'entreprise

Vehicle-Spares.com supply the largest range of brand new Car Lights, Wing Mirrors, Bumpers, Bonnets, Wings, Grilles and Trims to customers all over the UK.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

156 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 60 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,1

Tous les avis

(156)

28 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Customer Service 10/10

Honestly the best online customer service I have experienced. I’m not a fan of ordering products online especially vehicle parts but vehicle spares made it a really comfortable experience thanks again.

4 mars 2025
Avis spontané
Noté 1 sur 5 étoiles

Scams

Invoice VS31569

My colleague ordered a rear bumper for her car Vauxhall Corsa, she place the order on the 27th January 2025, and she still haven't received the bumper, she try phoning with no success, no one answers the phone, the one time she managed to speak to someone, they told her, that she had ordered the wrong bumper. The thing is this bumper was the right one after having it checked our by a car dealer.
They have taken payment for the bumper but still no bumper. I wrote them a letter giving them a deadline, in which to deliver the bumper or refund the money. The deadline is today and still no reply or correspondence. It is clear that this so call company is a scam. They have taken advantage of a female and stole her money, we have the invoice of proof of payment, and we shall also inform the bank of this scam. We are going to inform Trading standards and take it from there. Scams.

27 janvier 2025
Avis spontané
Logo de Vehicle-Spares.com

Réponse de Vehicle-Spares.com

Hello,

I would like to bring to your attention that the information you have stated is not entirely correct. When the order was placed, the customer kindly included their vehicle registration number. When this happens we go over and above to check the fitment of the part is correct to the vehicle. Unfortunately this part was incorrect for the vehicle after checking directly with Vauxhall. We made multiple attempts to contact the customer by phone and email and were unable to reach. We always leave an order open up to 30 days in the hope that the customer will then get in touch with us.

The order was then scheduled for refund and was refunded 2 days before your review.

So just to be clear, we have not stolen anyones money, we are not scammers, we are just thorough when it comes to ensuring our customers receive the right parts.

Vehicle-Spares.com Team

Noté 5 sur 5 étoiles

Prompt and efficient service

Prompt and efficient service. Wish all companies were like you.

4 février 2025
Logo de Vehicle-Spares.com

Réponse de Vehicle-Spares.com

Thank you for your review Graham! Great to hear we ticked all the boxes. All the best!

Vehicle-Spares.com Team

Noté 5 sur 5 étoiles

Quick delivery

Easy to order and kept up-to-date with quick delivery. Will order again from you, very happy with the service.

27 janvier 2025
Logo de Vehicle-Spares.com

Réponse de Vehicle-Spares.com

Thanks Andrew! We look forward to doing business with you again soon.

Vehicle-Spares.com Team

Noté 5 sur 5 étoiles

I ordered my part online and it was…

I ordered my part online and it was ready same day. I picked it up an hour or so later. Quick and prompt service, I definitely recommend Vehicle-Spares

29 janvier 2025
Logo de Vehicle-Spares.com

Réponse de Vehicle-Spares.com

Hey Johnny! Thanks for the review. Glad we could help you out quickly.

Vehicle-Spares.com Team

Noté 5 sur 5 étoiles

Good service

They responded quickly, gave good advice, the part arrived promptly and was the correct fit for my car at a reasonable price - recommended

27 janvier 2025
Noté 1 sur 5 étoiles

Bonnet turned up bent

Bonnet turned up bent, courier left out side my property against the wall no signatures as no one was there as had to take my wife to hospital, they offered an insulting £60 refund, but admitted they could tell the damage had been done by courier, now won't resolve or respond, never use them

15 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Ease of ordering

Ordered in the worst snowy weather of the year . Delivery abandoned but kept informed .
They messaged again to make sure I had recieved my bumper .
Well packaged and good quality Will use again
Thanks

4 janvier 2025
Noté 1 sur 5 étoiles

Ordered a part for my van advised next…

Ordered a part for my van advised next working day delivery never arrived to be told numerous times it will be out the next day never to arrive.

9 janvier 2025
Avis spontané
Logo de Vehicle-Spares.com

Réponse de Vehicle-Spares.com

Hi Kieran,

Sorry to see our service was let down by the courier. Your part did arrive safely, it just took 3 days instead of 1. Unfortunately the courier process is out of our hands, but we are constantly evaluating the service we are given to see if it can be improved. 99% of our orders arrive on time, but there's always one that slips the net.

All the best.

Vehicle-Spares.com Team

Noté 5 sur 5 étoiles

Amazing experience

Recently gone into the car trade and need replacement parts on a regular. Even during Christmas rush i received my delivery next day. I can’t fault them one bit. Looking forward to doing business this year!
Great customer service.
Now a trade member. Definitely recommend!
10/10 from me.

31 décembre 2024
Avis spontané
Noté 1 sur 5 étoiles

I did not receive my part

I was charged, did not received my delivery, no notifications of attempted delivery and very slow customer service to address the issue.

7 décembre 2024
Logo de Vehicle-Spares.com

Réponse de Vehicle-Spares.com

Dear Gerson,

Your order was sent via DPD who were unable to deliver and marked your delivery as business closed / unavailable. We were not aware of this until you contacted us chasing the delivery. At this point the part was on its way back to us. Due to the Christmas period the part did take some time to get back to us, but when it arrived we did send it back out the same day and was delivered the next day. I can only apologise for the inconvenience.

Vehicle-Spares.com Team

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