Great Treatment, But Warning: The "Included Top-Ups" are a Pricing TrickI had a very positive experience with the actual varicose vein treatment at VeinCentre. The medical staff were highly profession... Voir plus
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Établissement
Changer d'établissementStranmillis Road, BT9 5AF Belfast, Northern Ireland, GB
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Thank you to the VeinCentre practice in Richmond Upon Thames. Reception staff were welcoming and efficient and the clinic was immaculate. My vascular surgeon, Dr Nung Rudarakanchana, was excellent.... Voir plus
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From the receptionist to the consultants was a pleasure from start to finish the people were very professional and very friendly & welcoming
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Attentive staff. And empathetic approach
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À propos de l'entreprise
Écrit par l'entreprise
VeinCentre are the UK's largest vein specialist with over 40 clinics nationwide. Varicose Veins | Thread Veins | Venous Ulcers
Coordonnées de contact
Stranmillis Road, BT9 5AF, Belfast, Northern Ireland, Royaume-Uni
3,8
Bien
4 avis
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Great Treatment
Great Treatment, But Warning: The "Included Top-Ups" are a Pricing TrickI had a very positive experience with the actual varicose vein treatment at VeinCentre. The medical staff were highly professional, and my legs look and feel much better. However, I am leaving a 3-star review due to a serious lack of upfront financial transparency regarding post-treatment care.VeinCentre heavily promotes that foam injection top-ups are "included" in the main treatment price. What they don't explicitly tell you upfront is that you are forced to pay a mandatory £250 gatekeeper fee for a follow-up scan just to find out if you even need them. A patient cannot safely access these "included" top-ups without this appointment, making the word "included" highly misleading.In my case, it feels like a total con. My follow-up appointment lasted less than 2 minutes. I didn't even need any extra injections—I am being billed £250 simply for someone to look at my legs for 120 seconds and tell me they look fine. To make matters worse, the front desk team let me walk completely out of the building without mentioning a balance, only to send an invoice later.It is incredibly ironic that the clinic was pushing me to leave a review while simultaneously blindsiding me with hidden bills. The clinical care is fantastic, but the administration side uses very sneaky, contradictory pricing logic. Be prepared for an extra £250 paywall at the end.
8 septembre 2026
Avis spontané
Réponse de VeinCentre - Belfast
Hi Aaron,
Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that you were happy with your treatment and the clinical care you received, and that your legs are feeling and looking much better.
We’re sorry, however, that you were disappointed with the cost of your follow-up appointment and felt that the pricing was not sufficiently clear. The £250 follow-up appointment includes a clinical review and ultrasound scan to assess the treated veins and determine whether any additional top-up treatment is required. If treatment is required, this can also be carried out during the follow-up appointment.
We’re also sorry that you were not expecting the invoice you subsequently received. We appreciate that this has contributed to your concerns about the clarity of our pricing, and we’d like the opportunity to discuss this with you further.
A member of our team will be in touch shortly to discuss your experience and the information provided to you regarding your follow-up appointment.
Kind regards,
Dilly
Réponse de VeinCentre - Belfast
Hi Jennifer,
Thank you for your kind review. We’re pleased to hear that you found the team attentive and that you experienced such an empathetic approach. We really appreciate you taking the time to share your experience.
Best wishes,
Dilly
From the receptionist to the…
From the receptionist to the consultants was a pleasure from start to finish the people were very professional and very friendly & welcoming
14 juillet 2026
Réponse de VeinCentre - Belfast
Hi Alison,
Thank you for your lovely review. We're delighted that every member of the team helped make your visit such a positive experience.
Your kind comments are greatly appreciated.
Best wishes,
Dilly
Thank you to the VeinCentre practice in Richmond. South West London
Thank you to the VeinCentre practice in Richmond Upon Thames. Reception staff were welcoming and efficient and the clinic was immaculate. My vascular surgeon, Dr Nung Rudarakanchana, was excellent. She understood my concerns and was very reassuring about the procedures. The care I received was outstanding and very professional. I would not hesitate to recommend the clinic in Richmond. Many thanks once again To Dr R and her team.
23 juillet 2026
Avis spontané
Réponse de VeinCentre - Belfast
Hi Sue,
Thank you for your kind feedback. We’re so pleased to hear you received such a warm welcome at our Richmond clinic and felt reassured and well cared for throughout your experience with Miss Nung Rudarakanchana and the team.
We really appreciate your recommendation and your kind words about the team.
Best wishes,
Sarah
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