Emma from Vellrus was in touch with me from I placed the order until it was delivered. She was informative and reassuring. My bag came on time and is of great quality. Top tier customer service from E... Voir plus
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Lisez les avis des autres
I’m thrilled to have come across this company. Customer service is outstanding. The products they make are unbelievable, so impressive. I have many bags and you would never be able to determine the o... Voir plus
L'entreprise a répondu
I am very satisfied with my purchase, great quality as well as excellent customer service. Once I placed my order Emma reached out to me with updates on my order. She let me know when it was shipped a... Voir plus
L'entreprise a répondu
I order a few items. Shipping was taking a little longer than expected. However, Emma stayed in communication. Emma ensure that my items were safely in transit. Upon receiving my items “ I love them”... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At VELLRUS, we believe that true style is defined by taste, not a price tag. We were founded with a simple yet bold mission: To bridge the gap between aspiration and reality. We understand the desire to own iconic designs – the timeless bags, the legendary shoes – without the restrictive retail markups.
Coordonnées de contact
4,7
Excellent
26 avis
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Les gens ont aussi consulté
Emma from Vellrus rocks!
Emma from Vellrus was in touch with me from I placed the order until it was delivered. She was informative and reassuring. My bag came on time and is of great quality. Top tier customer service from Emma.
18 juin 2026
Avis spontané
Very good communication and fast…
Very good communication and fast shipper.
My shoes were beautiful and well packaged. Will buy from again.
11 juin 2026
Avis spontané
Réponse de Vellrus
Thank you for this wonderful feedback! We are so happy that your shoes arrived quickly, beautifully packaged, and exactly to your liking. Knowing that you plan to shop with us again means the world to our team. We look forward to assisting you on your next luxury purchase!
Emma was amazing
Emma was amazing and kept me updated on my purchase and where it was at in the shipping process. I love my shoes!!
10 juin 2026
Avis spontané
Réponse de Vellrus
Dear Heather,
Thank you for this lovely feedback! We are so happy to hear that you love your shoes and that Emma's updates gave you a smooth shopping experience. Providing excellent communication from checkout to delivery is always our priority. We truly appreciate your support and can't wait to help you find your next piece!
Ordered my girlfriend a purse
Ordered my girlfriend a purse. Kinda nervous as we can get about ordering something. They kept me informed and stood behind what they told me. I was extremely satisfied and she loved the purse. Got it even a couple of days earlier than what they said.
8 juin 2026
Avis spontané
Réponse de Vellrus
Dear Lennie,
Thank you for this wonderful review! We are so happy to hear that your girlfriend loved her new purse and that it arrived a couple of days early.
We truly appreciate your trust in us and look forward to helping you pick out the next beautiful piece!
I’m thrilled to have come across this…
I’m thrilled to have come across this company. Customer service is outstanding. The products they make are unbelievable, so impressive. I have many bags and you would never be able to determine the one from Vellrus to the others from Neiman. I will definitely be ordering from Vellrus. Also shipping is so fast-maybe 2weeks!!
Really.. why pay full price?
2 juin 2026
Avis spontané
Réponse de Vellrus
Thank you for this wonderful compliment, dear!
It is an absolute pleasure having you as part of the VELLRUS family, and we look forward to preparing your next package with the exact same care and dedication. See you again soon!
I am very happy with the bags I…
I am very happy with the bags I purchased. They arrived quickly and the quality is super nice. Emma kept me up to date on when I could expect them and included the tracking number. Then she followed up after delivery to see if I was satisfied. Will order again!
2 juin 2026
Avis spontané
Réponse de Vellrus
Dear Patricia,
Thank you so much for the wonderful words! It makes us so happy to hear that you love the bags and that the shipping was fast. We are always here to make sure your shopping experience is completely stress-free. Thank you for trusting us, and we can't wait to help you with your next order!
I had a great experience buying the bag…because Emma , she is unbelievable Nice and Amazing
I had a great experience buying the bag that I want it , because Emma , she help me all the time, texting e give me some information about the bag and given me updates. I really appreciate everything that she did for me !!
22 mai 2026
Avis spontané
Réponse de Vellrus
Dear Claudia,
Thank you so much for this beautiful review!
We are so delighted to hear that you loved your experience with Emma just as much as your new bag. Enjoy your stunning piece, and we cannot wait to assist you again soon!
First time using Vellrus
First time using Vellrus, and absolutely loved it, correspondence amazing, product beautiful, will definitely use them again.
Thank you
29 mai 2026
Avis spontané
Réponse de Vellrus
Dear Larisa,
Thank you for your incredibly kind words and for choosing VELLRUS for the first time!
We are so delighted that both the quality of our pieces and our communication left such a wonderful impression on you. Your satisfaction is our greatest priority. We truly look forward to serving you again in the future!
Amazing quality
30 mai 2026
Avis spontané
Réponse de Vellrus
Your kind words truly made our day!
Ensuring our clients receive pieces of spectacular quality is what we strive for every single day. Thank you for trusting us, and please remember we are always right here whenever you are ready to treat yourself again!
I am very satisfied with my purchase
I am very satisfied with my purchase, great quality as well as excellent customer service. Once I placed my order Emma reached out to me with updates on my order. She let me know when it was shipped as well as checked with me to see if I was satisfied with my purchase. I will be ordering again.
27 mai 2026
Avis spontané
Réponse de Vellrus
Thank you so much for leaving us such beautiful feedback! We are deeply honored by your gracious words about our quality and customer care.
We are so grateful for your trust and are already looking forward to curating your next gorgeous order!
I order a few items
I order a few items. Shipping was taking a little longer than expected. However, Emma stayed in communication. Emma ensure that my items were safely in transit. Upon receiving my items “ I love them”. The items were beautifully packaged and I will reorder.
Thank you Emma!
28 mai 2026
Avis spontané
Réponse de Vellrus
Dear Salem,
Thank you so much for your incredibly kind words and for your gracious patience while your pieces were in transit. We are absolutely thrilled to hear that your items arrived safely and that you are so in love with them!
We are deeply grateful for your trust and look forward to the absolute privilege of welcoming you back for your next curated order.
Great quality shipment was fast & Emma…
Great quality shipment was fast & Emma was great with communication and customer service, I would recommend & shop again.
26 mai 2026
Avis spontané
Réponse de Vellrus
Thank you so much for your incredibly kind words! We are absolutely thrilled to hear that you love the top-tier quality of your piece and that it arrived swiftly. It was truly a joy to assist you throughout the process, and your personal shoutout means the world to us. We cannot wait to welcome you back to VELLRUS for your next beautiful discovery!
absolutely a beautiful well-made bag…
absolutely a beautiful well-made bag very happy with it. Great quality highly recommend.
12 mai 2026
Avis spontané
Réponse de Vellrus
Thank you so much for your wonderful review! It was truly our pleasure to serve you, and we cannot wait to welcome you back again!
Although the delivery took a bit longer…
Although the delivery took a bit longer than expected, it was worth the wait! I love my shoes. I also inquired on the delivery date and customer service was very responsive. I would recommend and will make more purchases in the future.
19 mai 2026
Avis spontané
Réponse de Vellrus
What a beautiful review - thank you so much from all of us!
We deeply appreciate your patience with the shipping, and it is the highest compliment to hear that our craftsmanship made it worth the wait.
We look forward to serving you again in the future!
Ordered a Gucci and Louis
Ordered a Gucci and Louis. Fabulous. Even love the little scent packs they were shipped with. I have a million designer bags and these are every bit as good. Emma took the best care of me- even got a hold of me when I doubled ordered by mistake. Brilliant bags and service. The quality, customer service- specifically Emma will keep me coming back for more!
7 mai 2026
Avis spontané
Réponse de Vellrus
Thank you so much for your incredibly kind words! Reading this truly made our day. We are thrilled that you love your new bags.
At Vellrus, we obsess over the little details, so knowing that someone with such a fabulous collection of bags appreciates our craftsmanship means the world to us.
We cannot wait to assist you with your next piece. Enjoy your beautiful new bags!
I had the most amazing experience and…
I had the most amazing experience and Emma was such an amazing person when what I wanted was out of stock she kept in touch with me daily and helped me pick my new purchase. I will be ordering more from them 🩷
14 mai 2026
Avis spontané
Réponse de Vellrus
Thank you so much for your incredibly kind words! We are absolutely thrilled to hear about your wonderful experience. We cannot wait to assist you with your future purchases - we have so many gorgeous styles waiting for you! 💕
Great site to shop!
I worked with Emma and she applied no pressure just showed me the site! I ended up choosing a pair of sandals and a wallet! I had to leave and go on vacation and she kept me in the loop as to when my items would be delivered so I could have them picked up! Emma was so helpful🩷
20 avril 2026
Avis spontané
Réponse de Vellrus
Thank you for this lovely feedback! 🤍
We are so happy to hear that Emma provided you with such helpful and pressure-free assistance. At VELLRUS, our goal is to make every shopping experience as smooth as possible. Enjoy your new pieces, and we hope to assist you again in the future!
Excellent customer service
Excellent customer service. Love my shoes and bag. Going to place another order😊
1 mai 2026
Avis spontané
Réponse de Vellrus
Thank you so much for this beautiful feedback! We are so happy to hear how much you love your new shoes and bag. It was an absolute pleasure assisting you, and we're thrilled that you enjoyed the experience with us.
We cannot wait to welcome you back to help you find your next beautiful pieces.
Absolutely obsessed with my bag
Absolutely obsessed with my bag! The quality is incredible — the stitching, hardware, and overall craftsmanship look so luxurious and high-end. It arrived carefully packaged and exceeded my expectations in every way.
Emma made the entire experience seamless from start to finish. She was professional, responsive, and kept me updated throughout the whole process. Any questions I had were answered quickly, and she made sure everything was handled perfectly.
Shipping was smooth, the bag is beautiful, and I’ve already gotten so many compliments on it. I would definitely purchase again and highly recommend working with Emma!
7 mai 2026
Avis spontané
Réponse de Vellrus
Dear Judi,
Thank you for such an amazing review! Hearing that you are already receiving so many compliments brings us so much joy!
Thank you for highly recommending us. We cannot wait to welcome you back for your next beautiful piece!
Im very happy with my purchase
Im very happy with my purchase. I work with Emma she answer all my questions and concerns.
Emma was amazing and my handbag looks incredible!!! The communication was a great . Im ready for next purchase.
1 mai 2026
Avis spontané
Réponse de Vellrus
Dear Brenda, thank you for such a wonderful review! We're so glad we could answer all your questions and ensure a smooth experience for you. It's fantastic to hear that your handbag looks incredible! We are looking forward to assisting you with your next purchase. 💕
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