Emma from Vellrus was in touch with me from I placed the order until it was delivered. She was informative and reassuring. My bag came on time and is of great quality. Top tier customer service from E... Voir plus
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I’m thrilled to have come across this company. Customer service is outstanding. The products they make are unbelievable, so impressive. I have many bags and you would never be able to determine the o... Voir plus
L'entreprise a répondu
I am very satisfied with my purchase, great quality as well as excellent customer service. Once I placed my order Emma reached out to me with updates on my order. She let me know when it was shipped a... Voir plus
L'entreprise a répondu
I order a few items. Shipping was taking a little longer than expected. However, Emma stayed in communication. Emma ensure that my items were safely in transit. Upon receiving my items “ I love them”... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At VELLRUS, we believe that true style is defined by taste, not a price tag. We were founded with a simple yet bold mission: To bridge the gap between aspiration and reality. We understand the desire to own iconic designs – the timeless bags, the legendary shoes – without the restrictive retail markups.
Coordonnées de contact
4,7
Excellent
26 avis
Aucune trace de demande d’avis
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I just received my Gucci purse
I just received my Gucci purse. It was packaged beautifully and the quality was exceptional
I would highly recommend this company
29 avril 2026
Avis spontané
Réponse de Vellrus
Dear Martine, thank you for taking the time to share your experience. We are delighted that the quality of your new Gucci purse met your expectations and that you enjoyed the care we put into our packaging. Your high recommendation means the world to our team. We look forward to serving you again in the future!
Emma was amazing and my handbag looks…
Emma was amazing and my handbag looks incredible!!! The communication was a great surprise. Definitely ordering more
20 avril 2026
Avis spontané
Réponse de Vellrus
Thank you so much for the glowing review! 🥰
We are so happy you love your handbag and enjoyed our communication. It was a joy to assist you, and we're already looking forward to your next order.
I received updates throughout my…email and text.
I received updates throughout my ordering process and delivery. I knew exactly where my package was once it left the warehouse. Absolutely the best customer service! Thank you!
20 avril 2026
Avis spontané
Réponse de Vellrus
Thank you so much for the amazing review!
We are thrilled you had such a seamless experience with our customer service, and we hope to have the joy of assisting you again very soon!
The chanel purse and
The chanel purse and LV were amazing.
The lady help me with payment and shipment, Emma,is very courtesy and she resolve all my pending.
20 avril 2026
Avis spontané
Réponse de Vellrus
Dear Cristiane, thank you for your incredibly kind words! 🥰 Ensuring a seamless experience for you was my top priority. Enjoy your beautiful new bags, and I hope to assist you again soon!
Excellent service and quality
This was a great experience, I was really happy with the quality of the merchandise. And Emma, was great! She kept me posted along the way as to when I would receive my order. Highly recommend 😊
15 avril 2026
Avis spontané
Réponse de Vellrus
Hi Lisa,
We are so happy you had a great experience! 🥰 Thank you for the recommendation.
We strive for the best quality and service, so hearing this means the world to us. Enjoy your beautiful pieces, and see you next order!
Great product and customer service
Emma was extremely helpful in helping me with my purchase and tracking it to delivery. Great communication and customer service! Emma rocks!
8 avril 2026
Avis spontané
Réponse de Vellrus
Hi Mr t,
Thank you so much for the fantastic review!
We are thrilled to hear you had a great experience with us. Your words mean the world to us, and they motivate our team to keep delivering the best.
We look forward to serving you again soon!
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