Velvetavenueus Avis 

Purchased two dresses. The quality in person compared to photos misrepresented. The dresses were crumpled in a bag and look used & dirty. Now the company says they don't do returns or refunds. The items took very long to arrive. Do NOT RECOMMEND

ALWAYS CHECK THE RETURN POLICY FIRST. I do not like leaving negative reviews, but my experience shopping here was negative. I purchased a dress for the sale price of $64.99 and I received a dress that did not look like the photo. It looked like a cheaply made dupe of the dress in the photo. The company said it was final sale because it was a sale price, which is my fault completely for falling for this scam. The dress at best looked like it should cost no more than $20. They allowed me to get a partial refund and keep the dress. Wanna know the plot twist? THIS DRESS IS SOLD ON SHEIN FOR $29.28! Now I know where they get their clothes. They buy cheap off Shein and sell them on their website.

Moral of the story: please don’t be dumb like me and fall for scams. Read the return policy, look on TrustPilot, and check other stores for similar items.

The dresses are see through, poor quality fabric, not as described or pictured, and not wearable. They haggled about refund, will only refund %40. My advice is to go gather some toilet paper and scotch tape and make your own dress, save yourself some money.

The item was so cheap looking.I emailed them 3 times per their instructions to either return or get a store credit and received NO RESPONSE. I would never order from this company again.And-I almost never post negative reviews as I am rarely so challenged about receiving customer service. Horrible

The dress that I received did not look anything like the dress in the picture on their website. In fact, the dress was shown in a different fabric with different layers than the one I received. The one I received look like it had been sewn by a four year-old. The fabric look like a bedsheet, and it has no tags in it. The quality was so terribly poor. They said I cannot return it because it was a sale item and offered me 15% or 100% toward another dress. I would absolutely never buy another single thing from this company. China sham company. I should’ve done my homework beforehand. Do not buy from this company.

This was quite literally the worst experience I've ever had with an online retailer. I'm an avid online shopper and I have never ever written any sort of review for a company but I have to for this.

I ordered two wedding guest dresses on July 6th. The first one didn't arrived until August 2, which was after my weddings, annoying but all good, waiting until I receive the second one to return both. The second dress did not arrive with the first one even though the confirmation email said it should have. I contacted Customer Support and they said it will arrive separately. And now it's been 45 DAYS since my original order and the second dress STILL has not arrived. Customer Support keeps saying its coming but has no concrete ETA and further feedback, and confirmed they cannot issue any sort of refund before that.

I would definitely avoid shopping here. The worst delivery experience and customer service help I have received likely ever. Who knows if this dress will ever arrive and after my experience so far, I can't even imagine what the timeline for the refund will be.

Stunning dress and fits true to size. Just as expected

Obsessed with my purchase, I ordered one dress and one set and they fit just perfect (i looked at the size chart, I usually wear an S but ordered an M)

Super comfortable set, the fabric feels good even if its not the best, but very good for the price

Lovely dress, ordered for my sister's wedding and arrived just the day before. I was so lucky

I do not usually leave reviews but this store deserves my support. They are a small brand but their dresses are so beautiful, the one I ordered came a bit late but the quality was great and customer service was very responsive all the time making it easier for me to wait!

The dress I bought is so perfect, its so beautiful and it is not as expensive as other brand's event dresses. Really loved my purchase

Do not order unless you have money to throw away. Looks like it was sewn by an amateur. Cheap fabric, I’ll fitting, colors not accurate like the ones on models on the website, and loose threads on both dresses I received. For reference I am 5’4 and 123 pounds.
My 36 year old daughter noted that both dresses were poorly made, and from China.. NOT USA, which company falsely advertises.
As previous reviews, I also was offered 15% refund, which I refused. They then came back offering a 30% refund. I refused that as well.
I would love to know if anyone else has had this issue, but was compensated in full from Velvet USA.
Now I am stuck paying for 2 dresses that I can’t give away. BUYER BEWARE.

I ordered a dress in champagne for my daughter’s wedding.

I never received a confirmation which should have been my first sign the site did not produce as advertised. I originally was concerned my money had been taken and I would receive no product. I did receive the dress on 7/16. The dress is 100% not what I ordered. The color is wrong. It is not fit to wear in public and customer service wants to offer me 15% of an 89.99 order and I don’t have to return the dress or a 100% credit to order from the store again. Why would they think 15% is acceptable for them sending me a 100% wrong dress. I plan to dispute this through my credit card in hopes of getting a refund as this is truly false advertisement. The dress is definitely not as picture or advertised. It’s not even close! Customer service says material looks different online. I guess the pattern looks different too. Unfortunately, I did not read the reviews for this company prior to purchasing. The dress I thought I was ordering was gorgeous. What is I got was worse than Cinderella rags!

Take my advise …..DO NOT ORDER.
I would attach pictures but I can not.

The customer service department has responded to my review as though they are concerned and customer oriented. Let me just stress one more time. My dissatisfaction with the color is the least bit of my concern. Although the material is not the color listed or as picture, the dress is not even close to what is pictured. The dress is not actually a dress . It is a material sewn together by someone who has no idea of how to make a dress. I really wish I could share the side by side photo. I can attach photos on this website. I do not want the dress because it can not and should not be worn anywhere. The company has sent me a chain of emails offering me 10% of 89.99, 20%, 30%, 40% and the last was 50% saying I do not need to return the dress. Well, those options are not even an option because the dress is not a dress. There is nothing I can do with the dress because it is not a dress. It’s a total disaster. I have asked for the return address because I have to return the dress in order my credit card to refund me. There was no invoice or return label with the product so I am unable to return it. Customer continues to ignore my request for a return label insisting I keep the dress and take a portion of my money back.

I will probably never get my money back, but I can warn the public about this company.

1. I never received an invoice after I ordered.

2. The product pictured is not what I received.

3. I think this company is fully aware of what the are doing as evidenced by they don’t send and invoice and they try to offer a very small portion of your money back. Again this is not acceptable because it’s not really a dress. Why would I keep something I can’t use or even give away.

4. It’s simple.. please do not order, you will not get what you ordered and you can not get your money back from visa once you receive the product until it’s sent back to company.

5. I tried to post a review directly to the site attached to the dress where photos are allowed but apparently Velvet Avenue has the ability to block the post.

6. Velvet Avenue do the right thing. Take your material back, give me my money back and stop selling items you are not capable of producing. Saying you have a no refund policy and not giving people what they ordered is not the right thing.

I ordered a dress for my brother's wedding and it was so beautiful, even though shipping lasted more than expected it arrived on time.

Like expected, i ordered the plissé dress and it looks amazing and fits true to size

This company claims to be an American company. I have been burned by clothing lines originating in China, so I was happy to see Velvet Avenue was American. On the site they made returns seem like an easy fix, should the items not fit, etc.. Just return with all tags intact. My two dresses arrived with NO tags, not even a small fabric care tag. Beyond that the dresses looked to be sewn by a 5 year old, crooked seams, frayed edges, loose stitching, no liners. The list is extensive. The return process requires the customer to pay to send the items to GERMANY! There, the return will be reviewed and either accepted or NOT. DO NOT deal with this company. No where on the company site can an honest description of the return policy be found. The clothing is subpar in every way. I have reported them to my credit card company. Just save the chaos and shop elsewhere.

Pretty dress, the satin fabric feels good quality. No issues

Customer service resolved all my doubts and they recommended me a size based on my measures. When the dress arrived it fit perfectly, so gorgeous, definitely ordering again

I love ordering from small brands and this one impressed me. I already made two orders and the quality of the items is so good compared to other expensive brands. Love it!!