The dresses are see through, poor quality fabric, not as described or pictured, and not wearable. They haggled about refund, will only refund %40. My advice is to go gather some toilet paper and scotc... Voir plus
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The item was so cheap looking.I emailed them 3 times per their instructions to either return or get a store credit and received NO RESPONSE. I would never order from this company again.And-I almost ne... Voir plus
ALWAYS CHECK THE RETURN POLICY FIRST. I do not like leaving negative reviews, but my experience shopping here was negative. I purchased a dress for the sale price of $64.99 and I received a dress th... Voir plus
Obsessed with my purchase, I ordered one dress and one set and they fit just perfect (i looked at the size chart, I usually wear an S but ordered an M)
2,9
Moyen
31 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 56 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Really loved my dress
Really loved my dress, I ordered ir for an event and it is perfect!
25 juin 2026
Avis spontané
Réponse de Velvetavenueus
Hi,
Thank you so much for your wonderful review! We're thrilled to hear that you loved your dress and that it was perfect for your event.
We truly appreciate you choosing Velvet Avenue for such a special occasion. Thank you for sharing your experience with us, and we hope your dress made your event even more memorable!
Warmly,
Velvet Avenue Support Team
Terrible quality dresses , inability to refund
I bought 2 dresses as wasn't sure about the sizing .
The return story as all previous customers are experienced: sale prices- no refund despite I paid full price, offers for partial return, shipping to Germany etc.
I was lucky eventually to get a full refund without sending it back .
But: it totally different from the picture on the model- they are using AI to impress the customers , selling cheap Chinese production.
16 juin 2026
Avis spontané
Réponse de Velvetavenueus
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand your concerns regarding the fit, product quality, and return process. Our goal is always to provide accurate product photos and descriptions, and we continuously review customer feedback to improve both our listings and quality control.
We're pleased that our support team was ultimately able to provide a full refund without requiring you to return the items. While we understand you remain disappointed with the products, we always aim to find a fair resolution for our customers whenever possible.
We also want to clarify that we do not use AI to misrepresent our products. We take product accuracy seriously and appreciate feedback like yours, as it helps us identify areas where we can improve.
Thank you again for sharing your experience, and we wish you all the best.
Kind regards,
Velvet Avenue Support Team
Returns Virtually Impossible
Do NOT order from here unless you are 100% sure the items you are ordering will fit. You will NOT receive anything close to a full refund (15% of purchase price was their original offer! I got it up to 40% with a lot of back and forth with customer service).
Why? Despite their website stating they are located in Iowa, they are actually located in Germany. To get a "full refund", you need to return the item to Germany - not Iowa - and that is very costly.
Additionally, I ordered an XS dress that fit more like a Medium. The dress is unlined and cheaply made. Save yourself the hassle and shop elsewhere with a company with more integrity.
27 juin 2026
Avis spontané
Réponse de Velvetavenueus
Hi,
Thank you for taking the time to share your experience. We're sorry to hear that the dress did not meet your expectations and that you were disappointed with the return process.
We understand how frustrating it can be when sizing isn't as expected. We always recommend referring to the size chart provided on each product page, as sizing can vary between styles.
Regarding returns, our return policy, including the applicable return address and available resolution options, is outlined on our website before purchase. Our support team worked with you to provide the best solution available under our policy, and we're sorry that it did not meet your expectations.
We truly value customer feedback, and comments like yours help us continue improving both our products and the overall shopping experience.
Kind regards,
Velvet Avenue Support Team
Do not trust their description or return policies
I'd give 0 stars if I could. Dress was nothing like the picture. The dress was blue instead of teal. Flowers were soft in the picture, but contoured in the actual dress. The cut was different, with the slit being knee height instead of thigh height. Fabric looked like satin, but was actually polyester, very thin and transparent. Overall, an ugly and cheap dress that I could not wear to the wedding I was going to. I actually found it for $20 on AliExpress, though I paid $90 on Velvet Avenue. I've been trying to return it for over a month now. First, they claimed it was on sale (which it wasn't), so I couldn't return it for a full refund. Then they said I could pick an item for free off their website instead, but why would I want to have two ugly, cheap pieces of clothing I'll never wear lying around? Then, when I pressed for a full refund, they said I'd have to pay for the label and ship it to Germany instead, which is why most people pick a new dress instead, they claim. Then, I said I'd open a small claims case against them and they sent me to their "fulfilment department" for evaluation. Didn't hear back for 2 weeks, until I reached out again, and they asked me for pictures clarifying how the dresses were different. Anyway, this is still ongoing, but overall a nightmare... DO NOT PURCHASE FROM THEM! Do not trust their website descriptions, and their return policy is anything but easy. They are scammers.
3 mai 2026
Avis spontané
Réponse de Velvetavenueus
Hi,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations.
We understand how disappointing it is to receive an item that you feel differs from what you expected, especially for an important occasion like a wedding. We also regret that the resolution process has felt frustrating.
Our intention has always been to review your concerns carefully and work toward a fair solution. As part of that process, we requested additional photos so our fulfillment team could compare the item received with the product listing and properly assess your claim. We understand this can take time, but it is an important step in ensuring each case is handled accurately.
We also want to clarify that we are a legitimate business committed to supporting our customers. While we recognize that we weren't able to meet your expectations in this instance, we never intend to mislead our customers or make the resolution process difficult.
We appreciate your feedback, as it helps us continue improving our product listings, quality control, and customer service. We remain happy to review your case and work toward a resolution.
Kind regards,
Velvet Avenue Support Team
Rip off - My experience was bad
My experience was bad. I wasn't sure of sizing so I ordered a size 4 and 6. Neither fit well and I was not happy with the quality of material.
Returning was a nightmare. After 3 asks I got 40% of my money back. Very dissatisfied.
19 juin 2026
Avis spontané
Réponse de Velvetavenueus
Hi,
Thank you for sharing your experience. We're sorry to hear that the dresses didn't fit as expected and that you were disappointed with the material.
We understand how frustrating it can be when sizing doesn't work out, especially after ordering multiple sizes to find the best fit. We're also sorry that you found the return process unsatisfactory.
Our support team always aims to provide the best resolution available within our policies, and while we understand that the outcome didn't meet your expectations, we appreciate your feedback. Comments like yours help us continue reviewing and improving both our products and customer experience.
Thank you again for taking the time to leave your review, and we wish you all the best.
Kind regards,
Velvet Avenue Support Team
I already ordered 3 items and all of…
I already ordered 3 items and all of them exceeded my expectations quality was better than expected and arrived in the correct timephrame ordering again soon
11 juin 2026
Avis spontané
Réponse de Velvetavenueus
Hi,
Thank you so much for your amazing review! We're thrilled to hear that all three of your orders exceeded your expectations and that you were happy with the quality and delivery timeframe.
It means a lot to us that you continue choosing Velvet Avenue, and we truly appreciate your support. We can't wait to welcome you back and help you find your next favorite piece!
Warmly,
Velvet Avenue Support Team
Sizing could be more accurate but good…
Sizing could be more accurate but good after all. The set is pretty and the fabric feels good
5 juin 2026
Avis spontané
Réponse de Velvetavenueus
Hi,
Thank you for sharing your feedback! We're happy to hear that you liked the set and enjoyed the fabric quality.
We appreciate your note regarding sizing, as customer feedback helps us continue improving our size guides and overall shopping experience. We're glad the item worked out for you in the end, and we hope you enjoy wearing it!
Thank you for choosing Velvet Avenue.
Warmly,
Velvet Avenue Support Team
Just what expected
Just what expected, it arrived fast and on time for my event. Love the satin feeling of the dress and its also very comfortable
10 juin 2026
Avis spontané
Réponse de Velvetavenueus
Hi,
Thank you so much for your lovely review! We're delighted to hear that your dress arrived on time for your event and that you loved the satin feel and comfort.
We're so happy that your order was just what you expected. Thank you for choosing Velvet Avenue for your special occasion, and we hope you enjoy wearing your dress!
Warmly,
Velvet Avenue Support Team
Buyers Beware
I am sorry to say that I have had a bad experience with this company. I ordered two dresses and one had a hole in it and the second one was oversized and I needed to return them. The fabric was very pretty however neither dress had tags of any sort. I emailed multiple times and called the company and did not receive any response.
8 juin 2026
Avis spontané
Réponse de Velvetavenueus
Hi,
Thank you for taking the time to leave your feedback. We're truly sorry to hear about your experience.
Receiving an item with a defect and another that didn't fit as expected is certainly not the experience we want for our customers. We also apologize if you felt your attempts to contact us went unanswered.
We take quality concerns seriously, and we'd like the opportunity to look into what happened. If you could please reach out to us again with your order number—or check your spam/junk folder in case our replies were filtered—we'll be happy to review your case and work toward a fair resolution.
We appreciate your feedback and the kind words about the fabric, and we hope to have the chance to make things right.
Kind regards,
Velvet Avenue Support Team
Do not trust their website reviews!
I was extremely disappointed with the dress I received because almost nothing about it matched the description on the website. The length was significantly shorter than advertised, and the material was completely different from what was described. The listing stated chiffon, but the fabric I received was thick, stiff, and uncomfortable. A neighbor of mine who is a seamstress even commented that it felt more like polyester broadcloth than chiffon.
The pattern is the only thing remotely similar to the photos online, but the cheap construction and heavy fabric completely take away from the look and feel shown in the pictures. I actually hoped the dress could be salvaged with alterations, but even a professional seamstress felt the quality of the material was the main issue.
What makes this especially disappointing is that the dress looks beautiful in the website photos, and other reviews made me feel confident ordering from this company. Unfortunately, the item I received was absolutely not the dress as described on the site. I would not have purchased it had the listing accurately represented the fabric, construction, and measurements.
The customer service was responsive at least. But definitely not willing to help other than offer an extremely small refund.
18 mai 2026
Avis spontané
Réponse de Velvetavenueus
Hi,
Thank you for sharing your feedback. We're truly sorry to hear that the dress didn't meet your expectations.
We understand how disappointing it is when a product isn't what you anticipated, and we appreciate you taking the time to explain your concerns. While we strive to present our products as accurately as possible through photos, descriptions, and sizing information, we recognize that expectations can sometimes differ from individual experiences.
We're glad to hear that our support team was responsive. Although we weren't able to offer the resolution you were hoping for, we did our best to provide available options in accordance with our policies.
Your comments about the fabric, fit, and product presentation are valuable, and we've shared them with our team for review. Customer feedback helps us improve both our product listings and overall shopping experience.
Thank you again for your honest feedback, and we wish you all the best.
Kind regards,
Velvet Avenue Support Team
Buyer Beware
Buyer Beware; Do not purchase from the company. This company will not provide you a refund for a dress I paid full price. I purchased the floral satin midi dress for $89.99. I received it on May 17, 2026. I didn’t try it on because I could see it was not going to fit. I emailed the company the same day to get authorization to return the dress for a full refund.
Here is their response.
On May 18, 2026, at 6:20 AM, velvet avenue wrote:
Hi ,
I completely understand how disappointing it is when the sizing doesn’t feel right, especially when you’ve been looking forward to wearing the dress. I’m really sorry for the trouble.
Since this was a sale item, our policy doesn’t normally allow returns. That said, we don’t want you to feel stuck. As a small brand, we’re happy to make an exception so you have a solution:
✨ We can exchange the dress for the correct size (same style) if you’d like, you’d only need to cover the $6.99 standard shipping fee.
✨ Or, if you’d rather keep the current dress, we can arrange a 15% partial refund right away.
No need to return anything — whichever option works best for you, we’ll get it taken care of quickly.
These are the best options we can offer for your case, and I hope one of them works for you. Let me know what you’d prefer, and I’ll get it taken care of quickly.
Screenshot from our website for reference:
Warmly,
Support Team
I wrote back that I was unaware it was on sale since I paid $89.99 and now it is on sale for $59.99 and showing a 30 day return policy. Here is their response.
Hi Brenda,
Thanks for reaching out. I’m sorry to hear the item wasn’t quite right.
We want to make this as smooth and stress-free as possible for you, so here are two easy options, and the best part? No need to return anything:
Select one option below:
✨Option 1- Instant 15% Refund – We’ll refund 15% of your order immediately, and you keep the item(s). You might be able to gift them to a friend, have them tailored, or even repurpose them for another look; zero hassle, just a little money back in your pocket today!
🎁Option 2 - Free Replacement – Want a better fit or try something completely different? We’ll send a new item (even a higher-value one if you like), and all you’d cover is the shipping. It’s a great way to still enjoy something beautiful from our boutique without starting over.
Let me know what feels best for you.
Warmly,
Support Team
16 mai 2026
Avis spontané
Réponse de Velvetavenueus
Hi Brenda,
Thank you for taking the time to share your experience. We're genuinely sorry to hear that you were disappointed with your order.
We understand that return policies can be frustrating, especially when an item doesn't fit as expected. Our support team did their best to offer alternative solutions, including a replacement in a different size or style, or a partial refund while allowing you to keep the item, since the purchase fell under our sale-item policy at the time of the order.
We also appreciate your feedback regarding how the sale pricing and return policy were presented. We take comments like yours seriously and are always looking for ways to make our policies clearer and improve the shopping experience for future customers.
If you're still open to it, we'd be happy to continue working with you to find the best possible resolution. Please feel free to reach out to us directly, and we'll do everything we reasonably can to help.
Kind regards,
Velvet Avenue Support Team
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