I cannot recommend Allen highly enough. He helped me navigate a complex account recovery issue that had me stuck for days, and his patient, step-by-step guidance made it feel as though the problem had... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Allen has been exemplary in his support from start to finish I am very satisfied and relieved with his efforts to insure we find the solution and get the work done Thank you Allen
L'entreprise a répondu
Allen from Clear Check has been incredibly helpful and supportive to me throughout this process. Having encountered a few issues along the way, Allen has talked me through tips on how to access the... Voir plus
L'entreprise a répondu
After carefully re reading every page of the process, I understood it better. I'm old school, need a human guide. As do many people surely. Very glad to have found Allen there who's help with my broth... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Verify Online provides an immediate and effective decision on the legitimacy of a document by using a range of specialist techniques. Simply register an account online and upload a scan or photo of your document from your smartphone, tablet or computer. It couldn’t be easier. Verify Online will validate the uploaded document by using advanced mathematical algorithms, colour wave technology and by referencing a proprietary library of document images.
Coordonnées de contact
124 City Road, EC1V 2NX, London , Royaume-Uni
- 03330 300 007
- support@verifyonline.co.uk
- verifyonline.co.uk
4,7
Excellent
890 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Allen was so helpful
Allen was so helpful. Guided me through the process and e mailed me promptly. Can’t praise Allen enough. Thank you
26 mars 2026
Réponse de Verify Online
Hi Sian, thank you for sharing this. It’s great to hear how helpful Allen was and that he guided you through everything so smoothly. I’ll make sure your feedback is passed on to him. We really appreciate you taking the time to leave such a kind review.
Great customer support - Allen!
Had an issue and their customer service team resolved very quickly!
24 mars 2026
Réponse de Verify Online
Hi Ronan, thanks for sharing your experience. I’m glad our customer service team were able to sort things out quickly for you. We appreciate you taking the time to leave a review.
186685
186685 I have been going through the process of a DBS.
I have emailed them several times and I have at all times received a response very quickly. I emailed on a Sunday evening, expecting them to receive it early Monday morning, but I actually got a response that night, which I was not expecting. Superb response from a gentleman called Allan
20 mars 2026
Avis spontané
Réponse de Verify Online
Hi Tobia, thank you for sharing this. We’re really pleased to hear that the process has been smooth and that our team has been quick to respond. It’s great to know Allen was able to support you so promptly, even out of hours. We’ll make sure your feedback is passed on to him.
We appreciate you taking the time to leave a review and for highlighting your experience.
Wonderful customer service
Allen has been extremely helpful and always responded to my need for help very quickly and clearly.
23 mars 2026
Réponse de Verify Online
Hi Marcus, thank you for taking the time to share this. We’re delighted to hear how helpful Allen has been, and it’s great to know his quick, clear support made such a positive impact.
Allen was a great assistant
Allen was a great assistant , it really helped me a lot during my situation . Also he is very kind and patient.
19 mars 2026
Réponse de Verify Online
Hi Servete, thank you so much for sharing this. We’re really glad to hear that Allen was able to support you when you needed it most. We appreciate you taking the time to leave this review.
Thank you
Thank you. Couldn’t work out how to use it , guidance from the team helped the procedure forward, quick response from Allen
18 mars 2026
Réponse de Verify Online
Hi Tina, thank you for your review. I’m glad to hear your certificate arrived and that Allen’s guidance helped you move the process forward. We appreciate you taking the time to share your experience.
Réponse de Verify Online
Thanks for your kind words. We’re glad you found us easy to contact and we’re always here to help whenever you need anything.
I had difficulty with completing an…
I had difficulty with completing an online verification and customer support had a fast response that was very helpful, straightforward and no fuss and also very friendly. Thanks again :).
16 mars 2026
Réponse de Verify Online
Hi Leanne, thank you for sharing this. I’m really glad our team could step in quickly and make the verification process easier for you. It’s great to hear the support you received felt clear, helpful, and friendly. We appreciate you taking the time to leave a review and we’re always here if you need anything in the future.
Good service
Had a technical issue with getting on to the site but the issue was solved quickly by customer support.
Very helpful indeed
13 mars 2026
Réponse de Verify Online
Hi Kirsty, thank you for your review. I’m glad to hear the technical issue was resolved quickly and that our support team was able to help. It’s great to know you found the service helpful.
Thanks to Allen all is good
Allen made the process much more bearable, very supportive and helpful. Quick to answer with good tips if things don't work as expected. Thanks very much for your help Allen!
10 mars 2026
Réponse de Verify Online
Hi Sandra, thank you for the kind words. I’m really glad to hear Allen was able to make the process easier for you. He takes a lot of pride in being supportive and quick to help, so your feedback means a great deal. I’ll be sure to pass this on to him.
I had a great experience with trust…
I had a great experience with trust pilot. Good co operation, good response, timely results, effective work, great choice
9 mars 2026
Réponse de Verify Online
Hi Benazir, thank you for sharing your experience with us. It’s great to hear that you found our team cooperative, responsive, and effective. We’re glad the process felt smooth and timely for you. Your feedback means a lot.
Réponse de Verify Online
Hi Richard, thanks for sharing your feedback. It’s great to hear the communication was clear and the support helpful. We’ll make sure Allen sees your message. If you need anything else along the way, we’re here to help.
Great Support from Allen!
Allen from the support team was so helpful. My queries were all resolved quickly and professionally. I was pleasantly surprised with how fast the response time was.
5 mars 2026
Réponse de Verify Online
Hi Michael, thank you for your kind words. It’s great to hear that Allen was able to help and that everything was resolved quickly and professionally. We’re glad the fast response made a difference, and we appreciate you taking the time to share your experience. If there’s anything else you need, we’re always here to help.
DBS APPLICATION REVIEW by Yun-Yun
It was my first time to apply for a DBS online through an organization. There were some issues that confused me a bit during the process. Yet the support department was able to assist me with the problems by clear instructions and explanations.
I really appreciate their professional abilities , polite attitude. Most of all, they can always cope with my issues in time. I literally appreciate it.
3 mars 2026
Réponse de Verify Online
Hi Peter, thank you for sharing such thoughtful feedback. It’s great to hear that, even with a few confusing moments during your first application, the support team were able to guide you through everything clearly and in good time. Your appreciation for the team’s patience and clarity will mean a lot to them, and we’ll make sure your comments are passed on.
I was having trouble getting myself…
I was having trouble getting myself verified. I emailed late evening and got an email back almost straight away. I got help from the amazing Allen, who sorted everything out in less than an hour. Great and friendly quick communication. Easy process
3 mars 2026
Réponse de Verify Online
Hi, Billie, thank you for sharing this. It’s great to hear that Allen was able to step in so quickly and get your verification issue sorted. I’m glad the process felt easy once the issue was resolved.
I am happy with the assistance provided…
I am happy with the assistance provided by verify online , truly appreciated, Allen helped me out with my verification at every step and guided me well.
3 mars 2026
Réponse de Verify Online
Hi Satya, thank you for sharing your feedback. It’s great to hear that you were happy with the assistance, and that Allen was able to guide you through each step of your verification so clearly.
Awful Website Experience
The website experience is awful for uploading an ID and one document. I uploaded my passport and a bank statement and the coding of the website is awful. Most of the pop ups shown didn't display properly, I was able to progress through by editting in the inspection console but clearly zero attention is made to the UX of this product. Furthermore, this was the 'online' version of verifying my document - which costed £11 which they took upfront. If I had given up and did the free manual version I can't imagine how awful the process would have been to get a refund. It's outrageous that this website is essentially the only recommended service for a DBS check.
EDIT: VerifyOnline responded to a complaint I made directly with them and refunded me the cost which was appreciated. I do still need to use the service to get my check completed and it is quite painful.
2 mars 2026
Avis spontané
Réponse de Verify Online
Hi Paul, thank you for taking the time to share such detailed feedback. We're really sorry the upload process felt so frustrating. The experience you’ve described isn’t what we want for anyone, and your comments about the pop‑ups, layout issues, and overall usability are genuinely helpful for us to review.
To get this sorted properly — including checking the £11 charge and making sure everything is handled correctly — please contact support@verifyonline.co.uk so the team can look directly at your application and assist you.
I had a great experience.Allen was very…
I had a great experience.Allen was very quick in responding and sort out my issues very fastly and it was very easy to reach him
26 février 2026
Réponse de Verify Online
Hi Neethu, thank you for sharing your experience. We’re really pleased to hear that Allen was able to respond quickly and get everything sorted for you so smoothly. We appreciate you taking the time to leave this review.
Very impressed with customer support
I’m IT savvy and use computers every day for many different tasks. However, I realised this was probably going to a tricky process. I quickly ran into difficulty when the automated site didn’t send me an email to confirm my identity, after I made my payment. I was pretty worried because I needed the identity certificate quickly.
I contacted customer support by email and I quickly received a reply from Allen, who sorted out my issue in a single reply. He helped me through the process with simple instructions that anyone could understand. I’m pleased with the speed everything happened and that there was someone with good comprehension skills there to help me.
26 février 2026
Réponse de Verify Online
Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that Allen was able to step in quickly and get everything resolved for you.
Great experience with Allen
Great experience with Allen! He provided clear and timely responses to all my queries and helped get my problem solved asap!
26 février 2026
Réponse de Verify Online
Hi Diya, thank you for sharing your experience. We’re really pleased to hear how clearly and quickly Allen was able to support you. We’ll make sure your comments are passed on to him.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.