I cannot recommend Allen highly enough. He helped me navigate a complex account recovery issue that had me stuck for days, and his patient, step-by-step guidance made it feel as though the problem had... Voir plus
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Lisez les avis des autres
Allen has been exemplary in his support from start to finish I am very satisfied and relieved with his efforts to insure we find the solution and get the work done Thank you Allen
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Allen from Clear Check has been incredibly helpful and supportive to me throughout this process. Having encountered a few issues along the way, Allen has talked me through tips on how to access the... Voir plus
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After carefully re reading every page of the process, I understood it better. I'm old school, need a human guide. As do many people surely. Very glad to have found Allen there who's help with my broth... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Verify Online provides an immediate and effective decision on the legitimacy of a document by using a range of specialist techniques. Simply register an account online and upload a scan or photo of your document from your smartphone, tablet or computer. It couldn’t be easier. Verify Online will validate the uploaded document by using advanced mathematical algorithms, colour wave technology and by referencing a proprietary library of document images.
Coordonnées de contact
124 City Road, EC1V 2NX, London , Royaume-Uni
- 03330 300 007
- support@verifyonline.co.uk
- verifyonline.co.uk
4,7
Excellent
890 avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Recent email exchanges with customer support team.
My email queries were always acknowledged and responded to promptly. Allen from the customer support team was very helpful and professional when emailing me and always took time to explain fully what was needed and what actions were required. As I am not very technology minded I did need assistance and Allen provided the support and help I needed in a considerate andporfessional manner.
10 février 2026
Avis spontané
Réponse de Verify Online
Thank you for taking the time to share this. It’s wonderful to hear how well Allen supported you. We’re glad his clear explanations and prompt replies made things easier, especially when the technical side felt a bit daunting. We appreciate your kind words and are always here to help.
Allen - Verify Online Customer Support Feedback
Allen responded quickly and provided the correct solution to my issue. He also emailed to say if i required additional help to contact him again.
24 février 2026
Réponse de Verify Online
Hi Eddie, thanks for your review. It’s great to hear that Allen was able to respond quickly and provide the right solution for you. We’ll make sure your feedback is passed on to him.
Help with verify on line.
Very effective, prompt and friendly communication from Allen . Much appreciated.
24 février 2026
Réponse de Verify Online
Hi Polly, thank you for your feedback. It’s great to hear that Allen’s communication was prompt, friendly, and effective throughout your application. He’ll be pleased to know his support was appreciated. Thank you for taking the time to share your experience with us.
Allen was very customer aware.…
Allen was very customer aware.He was very helpful at ensuring my documents were checked and verified efficiently. I would definitely recommend this company and give them 5 stars.
23 février 2026
Réponse de Verify Online
Thank you for sharing your feedback. It’s great to hear that Allen made the process smooth and efficient for you. He’ll be pleased to know his support and attention to detail stood out. We really appreciate your recommendation and your five‑star review.
GDPR Breach
They sent me someone else’s identity verification certificate then ignored my emails to them about this matter. I had to chase them. When I eventually received a reply, it was inappropriately informal: ‘cheers’. Incompetent & unprofessional.
19 février 2026
Avis spontané
Réponse de Verify Online
Hi Irma, thanks for raising this. We take situations like this extremely seriously. We want to review exactly what happened and make sure this is addressed properly. We’ve sent an information request through Trustpilot so we can locate your application and investigate the issue you’ve described in full. Once we have those details, we’ll be able to look into this directly.
Réponse de Verify Online
Hi Thomas, thank you for your review. I’m glad to hear that all the issues you experienced were resolved. If you ever need any further support, our team is always here to help.
Excellent service
I experienced exceptional customer service. While I encountered some difficulties with documentation, Alan demonstrated remarkable professionalism and identified an alternative solution to effectively resolve my issue.I greatly appreciated his assistance. Thank you
11 février 2026
Réponse de Verify Online
Hi Inacio, thank you for sharing your experience. I’m really pleased to hear that Allen provided exceptional support and was able to find an effective solution when you ran into difficulties with your documentation. Thank you again for taking the time to leave this feedback.
Great support from Allen
Great support processing my application received from Allen.
What a contrast to the lack of support from Clear Check.
Polite professional support. I would be happy to use Verify Online again.
11 février 2026
Réponse de Verify Online
Hi David, thank you for sharing your feedback. It’s great to hear that Allen provided such supportive and professional help with your application.
I was struggling to apply DBS
I was struggling to apply DBS. Finally I went through verify online. It was prossed and helped by Allen , Customer support Team. Thank you so much for your kind support. I am waiting the DBS. Hope it will come soon with your great help.Appreciated your service. Thank you so much🙏
9 février 2026
Réponse de Verify Online
Hi Chamila, thank you for sharing this. I’m really glad to hear that Allen was able to guide you through the process and help get your application submitted successfully. It’s great to know his support made things easier for you. We appreciate your kind words, and I hope your DBS certificate arrives soon.
I was forced to use this service in…
I was forced to use this service in order to verify documents for a DBS with clearcheck. After completing the very complicated process with BOTH companies, charged extortionate prices due to not having the option of updating details. I eventually found a means of contacting this company AFTER the pdf verifying my documents was rejected. Allen, then sent me details to verify a different way which was accepted.. this cost me an extra £15.00 to " fast track" which was supposedly an " option"... unless you fast track & pay, you CAN NOT upload anything to clearcheck. These companies are linked although are apparently separate.
I am now over £100 pounds in for a basic DBS which should initially be much less & even cheaper to update.
To say I am unhappy is an understatement & I've actually been very polite with this review.
You should be ashamed of yourselves.. last year when applying, although it was a hassle... I was then billed a monthly subscription for services.. This took ages to resolve.
I EXPECT A RESPONSE.
9 février 2026
Avis spontané
Réponse de Verify Online
Hi Tara, thank you for taking the time to share such a detailed account of your experience. I’m sorry for the frustration you’ve been through, especially after already investing so much time, money, and effort into the process. That’s not the experience we want anyone to have.
Your concerns about cost, the verification steps, and the difficulty contacting support are all taken seriously. The support team will contact you directly to go through everything with you and make sure the situation is properly resolved.
I had some issues about verifying my…
I had some issues about verifying my documents. So the support assistant Allen was so fast and helpful with that. Managed to do that in the very fast way and was fixed problem in the minute. So very thank you for the help I had.
9 février 2026
Réponse de Verify Online
Hi Justina, thank you for sharing this. It’s great to hear that Allen was able to sort out the document verification issue so quickly. His fast, helpful support clearly made a difference, and I’m glad the problem was resolved within minutes. We appreciate you taking the time to leave this feedback.
They responded very fast in a…
They responded very fast in a professional way. I recommended them.
6 février 2026
Réponse de Verify Online
Thank you for the kind words. I’m glad our team was able to assist you quickly and professionally. Your recommendation means a lot to us.
Unclear and unethical
Unclear and unethical. I'm writing on behalf of my mother, who thanks to your unclear instructions and what appears to be unethical practices, has been charged FOUR times for a DBS check service. You claim to have a Customer Service Mon-Fri, but I had to delve into your Privacy Policy to find the contact number, only to ring and find the service is unavailable due to COVID - ridiculous. I am about to email you, let's see if you reply. Really poor practice.
6 février 2026
Avis spontané
Réponse de Verify Online
Hi Lucy, thank you for taking the time to explain what happened. I’m really sorry to hear about your mother being charged multiple times. That’s understandably frustrating, and it’s not the experience we want anyone to have. Our instructions are never intended to be unclear or misleading, and we do not engage in unethical practices.
The difficulty you had finding our contact details and reaching support shouldn’t have happened. A member of our team will contact you directly to review the charges and make sure this is resolved properly.
In a complicated process I had great…
In a complicated process I had great help from Allen at Verify. When issues emerge there’s no substitute for speaking to someone who can resolve the issues.
4 février 2026
Réponse de Verify Online
Thank you for sharing your experience. I’m really pleased to hear Allen was able to guide you through a complicated process and resolve the issues along the way.
Really great customer service
4 février 2026
Réponse de Verify Online
Hi Charlotte, thank you for your review.
I’m really pleased to hear you had such a positive experience with our customer service team. We appreciate you taking the time to share your feedback.
Fast reply
Fast reply, very straight forward instructions. Messaged after just to check I had uploaded the document that they helped me with.
17 janvier 2026
Avis spontané
Réponse de Verify Online
Hi Erin, thank you for your feedback. I’m glad to hear you received a fast reply and found the instructions clear. It’s great that the team followed up to make sure your document was uploaded successfully. We appreciate you taking the time to share your experience.
A prompt and helpful response
A prompt and helpful response, with clear steps of what I needed to do.
A supportive tone throughout the process.
These experiences took place over an email exchange - 2nd - 4th February 2026
2 février 2026
Réponse de Verify Online
Hi Susan, thank you for taking the time to share your experience. We’re really pleased to hear that the guidance you received was clear, helpful, and supportive throughout your email exchange between 2nd and 4th February. It’s great to know the steps provided made the process straightforward for you.
Quick Response to queries
After sending an email to discuss a problem, Allen was very quick to respond and resolve the issue! 10/10 customer service experience :)
28 janvier 2026
Avis spontané
Réponse de Verify Online
Hi Georgia, thanks so much for sharing this. It’s great to hear that Allen was able to step in quickly and get everything sorted for you. I’ll make sure your feedback is passed on to him, he’ll really appreciate it.
Extremely Helpful Staff
The support executive Allen, was extremely patient, helpful and friendly. He helped me with all my queries promptly and was patient throughout the whole process sending me multiple links.
27 janvier 2026
Avis spontané
Réponse de Verify Online
Thank you for sharing this. It’s great to hear that Allen made your experience so smooth. I’ll be sure to pass this on to him and the team.
Feedback
Initially it was a frustrating experience as for reasons unknown, I could not access the link to download my details for verification.
However, upon emailing your customer support service, I was contacted by Allen, who was extremely helpful in getting this matter resolved, professionally, kindly and promptly and helped turn an initial negative experience into a positive one, so Allen deserves a 'thank you' from their manager.
30 janvier 2026
Avis spontané
Réponse de Verify Online
Hi Huw, thank you for sharing your experience. I’m sorry to hear the process was frustrating at first, but I’m glad Allen was able to step in and resolve things promptly and professionally. It’s great to know his support helped turn the situation around. Your comments will be passed on to him and the wider team.
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