VersaDesk Avis 720

ordered the foundry april 11th, its now june 3rd. Last email i recieved was 20 days ago stating that it was in the final inspection and packaging step. Still haven't gotten any tracking information.

2 emails sent, zero response

Ordered a $1800 desk almost 3 weeks ago and have emailed and text multiple times to ask when it is going to ship and no response. Will probably have to contact cc company and have them reverse charges. They took my money but now not a peep from them since the day of ordering. Would not recommend!!!!!

Customer Service was great! Our rep Lizz was so understanding of our needs, patiently explained all options, and was very professional. We purchased two VersaDesks and two dual monitor arms.

I wanted to personally thank Ana Gonzalez for going above and beyond with assisting me with refurbishing the Supervisor office at my location. The office equipment has been outdated for many years. With Ana’s guidance and professionalism, she made this experience easy. The team is very grateful for your help. Can’t wait to work with you in the future with additional improvements. Thank you!

Ana Gonzalez, Senior Sales Advisor, Versa Products is very diligent with providing me with exceptional customer service when I reach out to her requesting price quotes for various VERSA products. Ana lets me know when she will be out of the office and provides another contact person during her absence. I am very pleased to be work with VERSA because I am always reaching out to Anna for various products and she responds in a timely manner which I truly appreciate it.

I really enjoy my VersaDesk purchase. The desk is great quality and has been a huge help with my work. It makes multitasking so much easier and I use it every day. Very happy with this purchase and would highly recommend it to anyone looking for a reliable desk.

I highly recommend Ana Gonzalez from Versa Desk for her exceptional professionalism and dedication to customer satisfaction. She is consistently quick to follow up on questions and goes above and beyond to resolve any problems efficiently. The office desks themselves are of superior quality, but it is the amazing follow-up support that truly sets this company apart. If you're looking for a reliable product backed by a team that genuinely cares, Ana and Versa Desk are the way to go.

Our company ordered various cubicles and floating desks from VersaDesk. Our representative Randi was extremely knowledgeable, patient, and helpful throughout the whole process. Everything in our order was delivered as expected and customer service was responsive and efficient. We would highly recommend VersaDesk and their products.

I am unbelievably grateful to find out this product has such an amazing warranty. I cannot express how much I rely on this product. It was a pretty seamless process. The only thing that was a bit of stumble was when the order was placed, it was supposed to come with two monitor arms and I guess there was a discrepancy between what the order said and what was requested. This caused things to be delayed. I emailed and called a few times and was assured it was on its way. It wasn’t until I spoke to a different representative, I believe her name is Lizbeth, and she caught the I consistency and resolved it. I do understand the other rep is remote and may not have the same access. This caused the replacement to be delayed for a week, which was a little bit disappointing. But overall so happy with the outcome and incredibly grateful that I didn’t have to go through a ton of obstacles to get it replaces. Really really truly appreciative. Thank you so very much.

Quality, stylish and unique product. Excellent customer service. They even came and assembled the desk despite the fact that I didnt even ask for or expect this service. They kept me updated every step of the way.

I bought the Power Lift corner standing desk for my home office and absolutely love it. It’s more durable and raises and lowers much smoother than a desk I bought from a competitor last year. Really worth it!

This company is great!

I purchased the larger of the Foundry Bench™ Corner Standing Desks. I am delighted with the quality of this desk and so glad I went ahead with my purchase. This is one beautiful desk, and it's very robust and seems VersaDesk literally thought of everything when packaging. I have 2 work computers, each with 2 monitors, and a personal computer too. The craftsmanship was outstanding, and the frame is as sturdy as one could have hoped for. I read some negative reviews, and although I loved what I saw in the pictures, I hesitated to purchase because of them. I couldn't find a desk I liked better, but I was going to settle for something I didn't like as much from a competitor. Their products were on back order, so I decided to take a risk despite the reviews, and it turned out to be a brilliant decision. I worked with the product experts Lizz and Randi who answered all of my questions. The customer service manager, Preston, was so on top of things that he was proactive with some communications when I followed up with shipping questions. Seemed they were attentive at every step. I have a relative who came to my house for a holiday celebration; she was retired but had worked her entire career in office furniture sales and was a competitor of VersaDesk. She was in awe of the quality of this product. Morale of this purchase story - don't believe everything you read on the internet as gospel, and just know you get what you pay for. In this case, you pay a price consistent with a quality product, and it was most certainly worth the cost.

Had some problems with the assembly but the company went out of their way to make it right. They even sent an installer to assemble it for me free of charge.

HEED OTHER'S WARNINGS ABOUT THIS COMPANY

I ordered this desk 1/7 with a quoted delivery date of 1/19

The package finally came weeks later. Halfway through building the desk it became apparent they had shipped TWO of the lefthand sides of the desk, and none of the righthand side - making it impossible to build the desk. Promises of overnighted parts, to no avail. I'm now 7 weeks since ordering and have a pile of useless aluminum and particleboard in my floor that's cost me $1600+ DON'T DO IT

I ordered an elite desk top and quad monitor stand November 29th. I got the desk in less that a week, but the monitor stand was missing even though the tracking showed both. I contacted support and was told they were seperated and given new tracking for the monitor stand.

Upon receiving the monitor stand, it was only the arm for one set of monitors. We were a week later at this point and I was unable to use the desk with the monitor stand. I contacted support again, after 4 days they finally shipped the missing parts.

We are now 2 weeks later, the monitor stand arrives and it will not thread together for the stabilizer and support pole. I bought a stand alone mount on Amazon for $50 and it is twice the quality of the $200 stand from versadesk. I am currently in the process of returning the stand .

For the cost I am very unsatisfied with the quality of both the desk and stand.

I bought the Versa Desk Power Pro. The product came with one screw (that was already installed) torn out and two missing screws (that are meant to attach the keyboard). I'm not an unreasonable person, I don't think I need a new desk. I just need the missing screws and I'm happy to fix the one part , attach the keyboard, and work...but they will not send me the screws. My local hardware store does not carry them and we all know the screw has to fit exactly. Not sure why the company cannot just send me what they failed to put in the box. It should not be that hard. I have been emailing for months!

Company is a HOAX. Purchased the Foundry Bench 11/2023. What a beautiful desk. It didn't come with any instructions and I had to google for the instructions (strike one). I ordered a CPU holder, but it was received 2 weeks after my desk arrived (strike two). After two months, the raising/lowering mechanism started to malfunction, causing the entire system to shutdown and require a reset. Since that time, I'm now having to reset the desk about twice a month - which requires complete removal of my CPU from the CPU holder (strike three). NO RESPONSES FROM CUSTOMER SERVICE - PHONE OR EMAIL. I honestly don't think they have anyone in customer service.

The quality of this desk is lower than I'd expected. Overall it's amazingly sturdy, etc. but... they went cheap on some things. 1. The casters roll well, but the locking mechanisms are weak plastic, hard to use with a foot so you have to bend down. Most use a metal lever that's lots sturdier. 2. the keyboard tray moves back and forth smoothly, but... it also moves back and forth too easily, so if you are mousing, it can move. Needs a locking mechanism. 3. The instructions are horrible. Printed in color, but... black parts, you can't actually tell if the "bracket pointing inward" means the single part of the bracket or the two prong piece, etc. They could have done a ton better job here, for a premium desk at this price. 4. Holes. The holes for my upper deck and for my main desk were mis-drilled in relation to the metal supports. Not enough off that I could re drill -- and they have metal sleeves in them so not happening. I got about half of them in so it's ok, but that's just poor QA. Some of the holes drilled for the accessories, such as the control head, were simply missing. 5. Cable management. I'd have expected something to manage the cable from the controller down to the main unit. There are a couple cable loops in the box, but not in the instructions and I could not for the life of me figure out where they should actually connect.

Where to even begin... I had given three stars until I got the email that said my review was live and it wasn't. I'm submitting this directly on Trustpilot rather than the link Versadesk sent me. That means, all of the images I uploaded aren't visible wherever it says "(see image below)."

First off, I ordered and am reviewing the Micro Power Desk Riser - Single. I have to say that I was initially excited to find this item on Amazon because it was just what I needed. I went directly to the Versadesk website from there and found (what I thought was) a good deal on it, $149.00. Unfortunately, that's about where all of the good vibes end.

15 May 2024 - Item ordered. After completing my purchase online, I received... nothing. Every online/e-commerce purchase I have ever made has sent me a confirmation email that verifies my order has been received. Not so with Versadesk.

17 May 2024 - Dispute lodged. I gave the unknown status a couple of days figuring wires got crossed. When there was still no communication, I filed a dispute with my payment provider. What was I supposed to think? After all, my money went to them, but I didn't hear anything in return.

20 May 2024 - Versadesk responds. The first email at 9:42am states, "We're on it" and "We're pulling your order." The second email at 9:44am states, "We're building your order" and "As soon as we double-check your order for quality and accuracy, we will shoot you another email!"

21 May 2024 - Versadesk didn't send me an email, I received shipping information from UPS MyChoice.

24 May 2024 - Item arrives. I'll give five stars for their packaging, that's it.

I hate to say it, but the quality I was expecting just wasn't there. The power cords are mismatched (see image - the image shows mismatched cords, a straight line with a plastic lock that's useless because what it connects to is an elbow), the post is misaligned by a degree or two in relation to the mount (see image - the image shows a level picture on my wall while the monitor on the riser is off kilter), and the rising segment of the stand impacts with the motor housing attached to the base (see image - there are flecks of plastic where the two rub against each other each time the riser is lowered).

To be honest, I'd say it's probably worth the $149.00 I paid for it, but not one cent more. Heaven forbid the riser fails, I'd hate to test the warranty service out. Other than that, I'd say steer clear.