My referral was dealt with by Nicholas Jimson, he was very professional, easy to deal with and straight talking which suited me very much. Everything was explained at the outset and all timescales wer... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementConcorde Way, BMW, Preston Farm Industrial Estate, TS18 3RB Stockton-on-Tees, County Durham, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The whole experience of purchasing my car of choice was very enjoyable and hassle free. Sean took care of us and made us very welcome, he was extremely friendly and helpful. His knowledge about the ca... Voir plus
L'entreprise a répondu
Ethan was really helpful throughout the whole process from the Vertu Teeside Branch. As a young woman buying a car, I felt really looked after and comfortable dealing with him. I never felt pressured... Voir plus
L'entreprise a répondu
Lauren, Pete and Nick were amazing! Such a great team that were always helpful and supportive with anything I needed. Smooth sale with everything explained clearly, they also were kind enough to get m... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Magasin de pièces détachées automobiles
- Garage automobile
- Concessionnaire de véhicules à moteur
- Vendeur de voitures d'occasion
À propos de Vertu Motors - BMW Teesside
Écrit par l'entreprise
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Coordonnées de contact
Concorde Way, BMW, Preston Farm Industrial Estate, TS18 3RB, Stockton-on-Tees, County Durham, Royaume-Uni
- 0330 012 3571
4,8
Excellent
237 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
After purchasing an SUV from BMW Vertu…
After purchasing an SUV from BMW Vertu Teesside, I wanted to share how excellent the service was. Lee and Luke couldn’t do enough for me and my wife from start to finish. They were always polite, helpful, and easy to deal with both on the phone and in person.
I’d like to say a big thank you to both of them – we truly appreciate all the hard work and support they put in to help us find the perfect car for my wife. Highly recommended!
23 mars 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Good morning Jason,
Thank you for taking the time to share your experience. It’s great to hear that Lee and Luke looked after you and your wife so well throughout the process. Your kind words about their politeness, support, and helpful approach are really appreciated.
I’m delighted they helped you find the perfect car—thanks again for the recommendation.
Kind regards,
Dean
Poor experience on a sales enquiry.
First time I made an enquiry for a used BMW at one of Vertu’s BMW dealerships, 4 days later still not received a video of the car, having been promised it number of times. Poor customer service. Meanwhile, have bought a BMW from Group 1 BMW, who were brilliant!
24 mars 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Good morning. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1WA2703 Kind regards, Kerry
Knowledgeable and friendly staff
I was made very welcome. James was knowledgeable and directed me to the cars I was interested in. He was very professional! Lewis helped things run smoothly too.
I am thrilled with my new car! Anthony thanked me for my purchase which I appreciated.
23 mars 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Thank you for your lovely feedback. We’re delighted to hear that you felt so welcome and that James was able to guide you professionally toward the cars you were interested in. It’s great to know Lewis helped everything run smoothly as well.
We’re thrilled that you’re so happy with your new car, and I’m sure Anthony will appreciate your kind words too.
Kind regards,
Keith
Made to feel welcome and all questions…
Made to feel welcome and all questions answered with patience.
23 mars 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Thank you for sharing your feedback. We're really pleased to hear that you felt welcome and that our team took the time to answer all your questions with patience. Your experience is exactly what we aim to deliver.
Kind regards,
Matthew
Great dealership, love the car!
Had a bit of a wait as they were particularly busy (which was actually good to see) but the staff are fab and make you feel well at ease, the communication is great and Richard was a delight. Love our new car and we know that if we have any concerns or questions they’re there to help and support. Many thanks.
23 mars 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Thank you for taking the time to share your experience. I’m pleased to hear that, even during a busy period, the team made you feel at ease and maintained great communication throughout. It’s wonderful to know that Richard was such a delight to deal with and that you’re loving your new car.
We’re always here to help with any questions or concerns, and your kind words mean a great deal to the whole team.
Kind regards,
Matthew
A First Class experience… Unusual in this day and age..
Extremely friendly and knowledgeable staff across the Teesside BMW team, led by Lewis. A fantastic handover, going through every detail so you really know the car before you drive it away. If you want first class service, you know where to go.
21 mars 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Thank you for sharing such a fantastic review. It’s wonderful to hear that the team at Teesside BMW, led by Lewis, made such a strong impression with their friendliness and knowledge. A detailed handover can make all the difference, and I’m delighted to know you felt fully confident and informed before driving your new car away. First‑class service is exactly what we aim for, and your comments mean a great deal.
Many thanks,
Chloe
Friendly staff nice people to do business with
Friendly staff, easy to deal with and very helpful
18 mars 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Hi Martin,
Thank you so much for your wonderful 5‑star review! We're delighted to hear that you found our team friendly, easy to deal with, and very helpful. Providing a smooth and welcoming experience is exactly what we aim for, and it’s great to know we got it right for you.
If you ever need anything in the future, we’re always here to help!
Kind regards,
Liza.
Friendly and extremely helpful
Friendly and extremely helpful. Nothing was a bother no matter how many times we asked. Highly recommended and the coffee was very nice as well😊😊
19 mars 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Good afternoon Laura
Thank you so much for your lovely feedback. I’m really pleased to hear the team at BMW Teesside made everything feel easy and enjoyable for you. It’s great to know you felt supported no matter how many questions you had — that’s exactly the experience we want every customer to have.
And I’m glad the coffee hit the spot too! 😊😊
We truly appreciate the recommendation.
Kind regards,
Dean
Bought car at Stockton Vertu off Zain
Bought car at Stockton Vertu off Zain, he was very good, friendly and professional.
3 mars 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Hi Julie,
Thank you for the 5‑star review. It’s great to hear you had such a positive experience at BMW Teesside. Zain will be really pleased with your feedback — friendly, professional service is exactly what he aims to deliver.
Kind regards,
Kerry
Would use again.
Allowed to browse around the cars without any hassle. When I needed to discuss a car Mark was very knowledgable and provided me with information and details i required.
18 mars 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Thank you, Mr Robinson, for taking the time to leave this excellent 5‑star review.
We’re delighted to hear that your visit to BMW Teesside was relaxed and hassle‑free, allowing you to browse at your own pace. It’s great to know that when you were ready to discuss a vehicle, Mark was knowledgeable and provided all the information you needed. Your kind feedback is much appreciated and will certainly be shared with him and the team.
If there’s anything more we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Liza
Love my new car
Amazing job love my new car, with a special shoutout to Sean one of the sales lads for given me the best experience I have ever had
12 mars 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Good afternoon Ryan,
Thank you for taking the time to leave your review — and congratulations on your new car! I’m really pleased to hear you’re loving it.
It’s fantastic to know Sean made such a strong impression and gave you the best experience you’ve ever had when buying a car. A shoutout well deserved — great service like that really makes the whole process special.
I appreciate your feedback.
Kind regards,
Dean
Vertue Honda Stockton, what a great team
I was visiting vertue Honda to service and MOT my car, I’d mentioned when booking it in that I’d be interested in updating my car as it was on PCP and Pam said she would mention it to the sales team and as good as her word she did.
Nathan rang me and asked what sort of things I wanted in a newer car etc and would look for me and hopefully have some choices when I brought my car In For it’s MOT.
Nathan was very professional, friendly, not in the least pushy.
When chatting with Nathan about a newer Honda Jazz his line manager Jake came over and gave more information and again was friendly and knowledgeable about the finance deal.
I decided to get the newer car, which was in a different branch.
Nathan kept me up to date via telephone calls about the car arriving with them.
I changed my mind about the amount of deposit I’d paid and wanted to increase it, Pam was very helpful with me contacting vertue finance and Jake spoke on the phone with me and was very knowledgeable about the difference in payments due to my change of mind and reassured me that it was no trouble having a change of plan. Nothing was too much trouble, I know they sell cars and I know they want the sale but being friendly, approachable and knowledgeable makes it all a much better experience for the customer.
I’m very pleased with my new car and when picking it up also got a very good deal on a service plan, which really is a good deal.
So Thankyou to vertue Honda Stockton, much appreciated
17 mars 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Thank you, Jacqueline, for this wonderful 5‑star review.
We’re delighted to hear how well the team at Vertu Honda Stockton supported you throughout your MOT and new car purchase. It’s great that Pam followed up on your interest, and that Nathan provided friendly, professional, and pressure‑free guidance while keeping you updated at every stage. We’re also pleased that Jake was able to clearly explain the finance options and help when you changed your deposit amount, making everything smooth and stress‑free.
We’re thrilled you’re happy with your new Honda Jazz and the excellent service plan deal. Your kind words about the team’s approachable and knowledgeable service are truly appreciated.
If you need anything further, we’re always here to help.
Kind regards,
Liza
A very satisfied Motability customer.
With my own car beginning to age, like it’s owner, I decided it was time to try out the Motability route.
Jo was my pleasant and cheerful contact at the Stockton branch of Vertu. She was thorough in her explanation of the process of applying and on the test drive didn’t seem too alarmed as I went to change gear more than once ….in the automatic Qashqai.
Peter, the business manager also gets a mention, as he resolved a potential delivery delay by offering a car upgrade, but keeping the advance payment the same as for the original car I’d selected. It was as they say : An offer I could not refuse….with a three figure discount
My first car after passing my test was a Triumph Toledo and technology was fairly basic by comparison and so it is comforting to be reassured by Jo that I can call anytime should I have issues regarding the new technology. So far, so good!
13 mars 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Hi Martin
Thank you for sharing such a thoughtful and entertaining review. We're delighted to hear that your first experience exploring the Motability route was such a positive one.
It’s wonderful to know that Jo at our Stockton branch made the whole process clear, friendly, and enjoyable — even when the automatic Qashqai caught you reaching for a gear that isn’t there! Her cheerful and reassuring approach is exactly what we hope every customer experiences, especially when transitioning into something new.
We’re also really pleased to hear that Peter, our Business Manager, stepped in to resolve a potential delivery delay so effectively. Offering an upgraded vehicle while keeping your advance payment the same was a great solution, and we’re glad it worked out perfectly for you — a three‑figure saving certainly sweetens the deal!
Your reflections on how far technology has come since your Triumph Toledo days made us smile. It’s completely understandable that today’s features can feel like a different world, and it’s lovely to hear that Jo has reassured you that help is only ever a phone call away. So far, so good indeed — and we’re always here if you need anything.
Thank you again for your kind words. We hope you enjoy many safe and happy miles in your new Motability vehicle.
Kind regards
Dawn
Very professional and ease of purchase.
Very professional and ease of purchase.
From the first minute to final collection James Graham couldn't help enough, went through all options, provide great detail and customer service.
5 star service, highly recommended
12 mars 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Thank you for your excellent review. We’re delighted to hear the whole process felt professional and straightforward, and that James provided such detailed support from start to finish. It’s great to know his customer service made the experience truly 5‑star. We really appreciate your recommendation.
Many thanks,
Chloe
This was our first time using Vertu BMW…
This was our first time using Vertu BMW Teesside.
The staff were welcoming and friendly
10 mars 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Hi Frederick
Thank you for your lovely feedback. We're really pleased to hear that your first experience with Vertu BMW Teesside was a positive one, and that the staff made you feel welcome and supported from the moment you arrived. Your comments are truly appreciated.
Kind regards
Dawn
Excellent customer support
Excellent, customer-centric approach to supporting the hand over of a new car.
There were a few problems but sorted in a calm and professional manner b
13 mars 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Hi Philip
Thank you for your excellent feedback. We're really pleased to hear that the handover of your new car was handled with a customer‑focused approach. Even though a few issues arose, it's great to know they were resolved calmly and professionally. Your comments are truly appreciated.
Kind regards
Dawn
Purchased my new car from the Stockton…
Purchased my new car from the Stockton store. Jake Stansfield was very helpful, very friendly and willing to answer any questions I had. He was patient with me which was a breath of fresh air as I need that and haven’t found such customer service elsewhere whilst on the hunt for a car.
2 mars 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Hi Coral
Thank you for your lovely feedback. We're delighted to hear that your experience at the Stockton store was so positive. It’s wonderful to know that Jake was very helpful, friendly, and patient, taking the time to answer all your questions. We're especially pleased to hear his approach stood out compared to your experiences elsewhere while searching for a car.
Your comments are truly appreciated.
Kind regards
Dawn
Excellent service
Excellent service. Caring, clear and very natural. A service that involved all the family. Thank you Maddie.
5 mars 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Thank you for taking the time to share your kind feedback. We’re delighted to hear that you received such excellent, caring and clear service, and that the experience supported your whole family. It’s wonderful to know that Maddie made such a positive impression — we’ll be sure to pass on your appreciation.
If there’s anything more we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Matthew
Great service!
The staff member named Sean Eales was very helpful and kind and talked through all the steps of buying a car.
5 mars 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Thank you for taking the time to share your feedback. We’re really pleased to hear that Sean provided such helpful and kind support throughout the car‑buying process. Guiding customers clearly through each step is something we take pride in, and it’s great to know Sean made the experience smooth and reassuring for you.
If you need any further assistance, we’re always here to help.
Kind regards,
Matthew
Mini Vertu Teeside
Mini Vertu Teeside, I would avoid like the plague.
It’s taken me 6 months to get my new Mini Cooper s at level it should have been at the point of collection.
4 mars 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Good morning. Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Kerry
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.