I ordered and received the hat, however, it took quite a long time to get here and instead of saying NAVY, it was emblazoned with ARMY. I have sent a couple of e-mails in hopes of getting it replaced... Voir plus
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Lisez les avis des autres
Good looking hat. A bit pricey for a retiree especially for an item made overseas. No issues with fit or quality as mentioned in some reviews. I would’ve preferred “Retired” rather than “Veteran” but... Voir plus
Wrong color hat was recieved. Vinci in Customer Service refuses to admit they made a mistake and just fix the problem. Countless emails going back and forth. I looked into the company, not sure the... Voir plus
L'entreprise a répondu
I received my order in about three weeks. Quality was ok but the word “Retired” was missing from the cap bill. I notified Veteran Stitch and customer service said they would get right on it and get... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
VeteranStitch is a veteran-owned company that sells embroidered hats with uniquely designed insignias honoring our military heroes. We're committed to providing high-quality products and excellent customer service, and we hope to bring pride and recognition into the lives of all who shop with us. Our mission is to make it easy for veterans to showcase their service through beautiful and inspiring designs. We want to help people embrace and celebrate their military journey, and we believe that our products can play a big role in accomplishing that goal. Thank you for considering us!
Coordonnées de contact
A répondu à 44 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Never received my order or refund
Never received my order or refund. Company is a ghost business for Chinese based operation.

Réponse de Veteranstitch

Réponse de Veteranstitch
I saw the ad on YouTube and to be…
I saw the ad on YouTube and to be honest I never order anything from there. So I took a chance clicked on the ad and it took me to the verterán stitch site. Ordering was very easy. I added what I wanted and made the purchase. But what impressed me is that I saw an error on my order. I sent an email and they responded immediately to make sure my order was correct. I was very happy with my purchase. The stitching is excellent. I will be looking at other items for further purchase.

Réponse de Veteranstitch
An absolute scam do not buy
An absolute scam do not buy, followed their directions they put patches on not embroidered into the hat! Hat was shipped in a paper mailer crushed when it got here. I repeat this is a scam! Veterans beware. They told me they would redo the hat, never heard from him again

Réponse de Veteranstitch
Bad quality of stitches
Bad quality of stitches, the hat itself is low quality and I received an additional hat that was not mine but belongs to another veteran. I wrote an email to return it and I never received any response from the company. No phone number to contact and the email for support doesn't have to many options. I do not recommend purchasing any items from this company.

Réponse de Veteranstitch
Poor quality …
Received my caps today and I am disappointed with the quality of the stitches. My retired cap have senior chief anchors and not master chief. My veteran cap have the wrong color anchors and they don't look like anchors. Very poor quality products.

Réponse de Veteranstitch

Réponse de Veteranstitch
Garbage company
Garbage company, with garbage products do not loose you money to them

Réponse de Veteranstitch
The hat is great
The hat is great. The problem is they made it an officers hat by adding the scrambled eggs on the brim. I was enlisted.

Réponse de Veteranstitch
Received the wrong color hat
Received the wrong color hat. I was in the Navy and was sent a red hat which everyone knows is a Marine color. Also, in the ad it shows receiving the hat in a box. Mine came in a plastic sack stuffed in my mail box. It was quite wrinkled.

Réponse de Veteranstitch
I received my new cover (hat) a few…
I received my new cover (hat) a few days ago and I am very happy with it! It is well made and fits very well! I was born a Marine on February 29, 1969 at MCRD San Diego! I will wear this cover proudly everyday!

Réponse de Veteranstitch
Wrong color hat, VERY POOR customer Service
Wrong color hat was recieved. Vinci in Customer Service refuses to admit they made a mistake and just fix the problem. Countless emails going back and forth. I looked into the company, not sure the Veteran Owner Danny is a real guy. They do not publish their company structure anywhere and have multiple hat companies from the same address in Wyoming. Take your business elswhere!

Réponse de Veteranstitch
keeping me informed .
keeping me informed all along the way.
Knowing when it should arrive.
Looks great

Réponse de Veteranstitch
FirstTimer
I went back and checked my order, and I am almost sure that I had ordered the hat in Navy Blue, and I was sent a RED one. Also, the order follow-up texts, emails, etc were appreciated but a bit over the top. Also, I got the message about the hat being on its way after I received the hat. Not a big deal, I will keep and wear the RED hat proudly, but check your records and see what you have!

Réponse de Veteranstitch
Veteran Hat
Ordered a hat for my son who served in the Navy. He loved it. He said it was the best Veteran hat he ever saw.

Réponse de Veteranstitch
Worn With Pride!
Good looking hat. A bit pricey for a retiree especially for an item made overseas. No issues with fit or quality as mentioned in some reviews. I would’ve preferred “Retired” rather than “Veteran” but I do get a lot of “thank you for your service” comments when wearing it. Fits me well, no issues with comfort. Maybe consider a “summer” version because it gets hot due to the heavy material.
Helps me show my love for our country
I figured it would take a few days for my custom hat to be made which it did. I really appreciated all the e-mail updates on where my hat was in the process. I wasn't left out of the time line. And my hat arrived 2 weeks early! I didn't expect my hat until early August, but it came in the mail 7/15/25.
USMC 250th Anniversary Hat Discomfort
I ordered and received a USMC 250th anniversary hat with my name and rank embroidered on the side. I like the embroidery; the price was fine; and the delivery time was fine also; but the comfort is poor. There is not enough cushion in the front rim of the hat to compare to the front vertical seam and the embroidered logo on the inside. The logo and seam press against my forehead and cause discomfort. I have to use tissues for additional padding. I won't be buying another.

Réponse de Veteranstitch
Good Value, Price and Options
While I was somewhat aware of the length of time from payment to actual delivery, I can't leave a negative review based upon my anticipation for this gift to a fellow veteran.
I received many updates on the progress from Danny and it was worthwhile for the wait when my veteran friend called to say that it was the best military, personalized apparel he has ever received!
The price, the value and the many choices to express one's patriotism made it all worth the wait. Thank You.
Poor workmanship in embroidery and cheap hats
I waited several weeks for two hats and received emails stating that it was taking longer to "ensure quality ". I got the hats, and they were poor quality, crooked logos with poor embroidery. the hats were cheap in nature as well. Spending $30 a hat and getting what was sent was disappointing. I sent an email, also got on your Facebook page and received nothing. I asked to have my money returned and take these hats back but of course there has been no response.

Réponse de Veteranstitch
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