I ordered and received the hat, however, it took quite a long time to get here and instead of saying NAVY, it was emblazoned with ARMY. I have sent a couple of e-mails in hopes of getting it replaced... Voir plus
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Lisez les avis des autres
Good looking hat. A bit pricey for a retiree especially for an item made overseas. No issues with fit or quality as mentioned in some reviews. I would’ve preferred “Retired” rather than “Veteran” but... Voir plus
Wrong color hat was recieved. Vinci in Customer Service refuses to admit they made a mistake and just fix the problem. Countless emails going back and forth. I looked into the company, not sure the... Voir plus
L'entreprise a répondu
I received my order in about three weeks. Quality was ok but the word “Retired” was missing from the cap bill. I notified Veteran Stitch and customer service said they would get right on it and get... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
VeteranStitch is a veteran-owned company that sells embroidered hats with uniquely designed insignias honoring our military heroes. We're committed to providing high-quality products and excellent customer service, and we hope to bring pride and recognition into the lives of all who shop with us. Our mission is to make it easy for veterans to showcase their service through beautiful and inspiring designs. We want to help people embrace and celebrate their military journey, and we believe that our products can play a big role in accomplishing that goal. Thank you for considering us!
Coordonnées de contact
2,8
Moyen
84 avis
A répondu à 44 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The hat is great looking
The hat is great looking. Good design. But, the front center stitched seam is so big and high it left a red spot on my forehead after just an hour of wearing it. I'm having to make my own sweatband inside the front of the hat to pad the seam so that I can wear it.
4 juillet 2025
Avis spontané
My cap took way to long to reach me
My cap took way to long to reach me. The cap itself was thin and flimsy but the stitching was excellent. The updates were excellent. Overall not a bad cap.
20 juin 2025
Avis spontané
Satisfied with purchase
Took a little longer than what I had expected. The hat arrived when still getting e-mails that it "was on the way soon" The hat is of good quality, the stitching seems OK. Overall I've gotten good feedback from others. I'm happy with the purchase.
5 juin 2025
Avis spontané
I love the design but the hat fails…
I love the design but the hat fails miserably. It looks more like a farmers hat than a baseball cap. The two stiff front panels are too flat off of the brim and have a collapsing fold on each side down just above the brim. The four back panels are exceedingly crumpled. Money wasted. I will not be wearing this hat or ordering anything else from Veteranstitch.
25 mai 2025
Avis spontané
Réponse de Veteranstitch
We’re sorry to hear you were disappointed with the fit and structure of the cap. The design is meant to sit as a classic structured cap, but it sounds like the form didn’t hold up in your case — and that’s not the experience we want anyone to have.
If you reach out to us at support@veteranstitch.com
with your order number, we can look into a better-fitting option for you. We appreciate your feedback, and it helps us work on improving both the cap structure and customer experience.
Follow up
I have been contacted by Danny and Vinni, both say they want to make it right but have not reached back out to rectify the situation. They make it sound like I'm asking for a lot. All of asked is for the hats I have to be remade like the pictures of the demos you promote. Both my hats have issues with alignment and centering. I supplied photos and still no one has taken care of this for me. Im not happy with mainly the Red had I received. The black one is OK. Not great. I get told that I am not buying 150 dollar hats. No I'm not. Nor would I.. would like to share my expectations to be minimum of what you demo. I was impressed in the beginning with the level of communication. Now that I'm trying to get it fixed there is not that same level of communication. Sad because while I'm not buying 150 dollar hats that I work hard for my money and had expectations of what I spend it on. I would gladly send these hats back for a refund or you as a company step up and take care of me as a customer. Hope you had a great memorial day. God Bless
19 mai 2025
Avis spontané
If I could give you a lower star score…
If I could give you a lower star score it would be -20
The hats I got look like crap the EGA is the worse embroidery work I’ve seen!
I mean absolutely unacceptable!
If communicated with you about the quality of your cheap product got very little response.
Don’t waste your money or your time with anything they offer!
I am sure you are not a licensed to even use the EGA!
19 mai 2025
Avis spontané
Poor quality …
Stitching was so small you have to walk within a foot to read it and the quality of the cap/hat itself is poor at best.....just plain terrible
5 mai 2025
Avis spontané
Réponse de Veteranstitch
We’re really sorry to hear that the cap didn’t meet your expectations — that’s definitely not the experience we want for any of our customers.
Our goal is to provide meaningful, quality gear that honors service — and clearly, we missed the mark for you this time. We appreciate your honest feedback and will be reviewing this design detail carefully.
If you're open to it, please reach out to us at support@veteranstitch.com — we’d love the chance to make things right. 🇺🇸
The order was fulfilled in a timely…
The order was fulfilled in a timely manner. The quality is great. The hat will be an advertisement to especially remember our deployed troops. God bless all of our troops as well as all of my fellow veterans.
e
24 avril 2025
Avis spontané
Réponse de Veteranstitch
Thank you so much for your support and kind words! 🇺🇸
We’re honored to be a small part of helping you represent and remember those still deployed.
God bless you, all our troops, and every brother and sister who served.
Looking forward to serving you again anytime you need gear with real meaning behind it!
I got my hat quickly and it is great
I got my hat quickly and it is great. I get comments thanking me for my service.
21 avril 2025
Avis spontané
Réponse de Veteranstitch
Thank you so much for your support! 🇺🇸
We’re glad you got your hat quickly — and even prouder knowing it’s helping spark those “thank you” moments. You earned every one of them.
Always here whenever you need more gear that tells your story without saying a word.
Very nice, high quality hat!
It took a while for my hat to arrive but it was worth the wait! Very well made and the stitching is well done. I'm very happy with my hat! Thank you! Carl
18 avril 2025
Avis spontané
Réponse de Veteranstitch
Thank you so much, Carl! 🇺🇸
We really appreciate your patience — sometimes it takes a little longer, but we’re glad to hear it was worth the wait.
We take a lot of pride in the quality and stitching of every hat we send out.
If you ever need anything else, we’ll be right here, ready to serve you again!
Hat did not have enough adjustment
Hat did not have enough adjustment for my head. Did not like their logo on the back of the hat. Hat was not directly embroidered, they embroidered a patch and sewed that on. Hat was shipped from Viet Nam and took a good deal of time to be delivered. All in all, not a great experience. Vendor subsequently offered me a replacement hat but took back the offer a few days later. I would approach with caution...
25 mars 2025
Avis spontané
Réponse de Veteranstitch
Thank you for your honest feedback — and we’re truly sorry to hear the hat didn’t meet your expectations.
We completely understand that fit and style are personal, and we’re always working to improve based on real customer input like yours.
As a small shop, we handle embroidery carefully — in some designs, we use embroidered patches to maintain quality and durability across different styles.
Shipping from Viet Nam can sometimes take longer than we'd like, but we're committed to keeping our products affordable and handcrafted.
We appreciate you giving us a try, and if there’s anything we can do to make it right or improve your experience, feel free to reach out to us at support@veteranstitch.com. 🇺🇸
My New Hats
I ordered hats that had a different emblem than shown on the Web Page but Veteran Stitch was able to use the emblem I wanted. Got the three hats yesterday and they look great!!!! Highly recommend Veteran Stitch.
Too bad I can't post a picture as I would like to shoe 'em off!!!!
8 mars 2025
Avis spontané
Réponse de Veteranstitch
Thank you so much for the awesome feedback! 🇺🇸
We’re thrilled we could customize exactly what you wanted — and even more proud knowing you’re happy with the result.
Wish Trustpilot would let you post a picture too — we’d be honored to see those hats getting shown off!
Anytime you need more custom work, you know where to find us. Appreciate you big time!
Great hat
Hat arrived and is great. Embroidery was perfect and he's loving his hat. Great compliments on the service and updates on time-line. I'd recommend to anyone looking for a gift for their soldier.
3 mars 2025
Avis spontané
An outstanding experience with Veteran Stitch
An overall outstanding experience with Veteran Stitch. Ordered the BOGO, one cap for my time in the Corps and one cap to cover my time in the Navy. The embroidery on both hats is superb. These are now my favored attired when wearing my Veteran apparel.
24 février 2025
Avis spontané
Réponse de Veteranstitch
Thank you so much for the kind words and support! 🇺🇸
We’re proud to hear he’s loving the hat — and even prouder to know the embroidery and service lived up to the trust you put in us.
Always here if you need another gift for a soldier, veteran, or anyone who deserves something made with meaning.
Appreciate you recommending us — it truly means the world!
The hat is "ok" but I was disappointed…
The hat is "ok" but I was disappointed that it didn't match the picture on the page that I ordered from. Would have liked it better like the original.
21 février 2025
Avis spontané
Réponse de Veteranstitch
Thank you for your honest feedback — and we’re sorry to hear the hat didn’t fully match what you were expecting.
We always aim to match our product photos as closely as possible, but we hear you loud and clear — and we’ll be reviewing the listing to make sure everything is crystal clear going forward.
If you’d like to discuss a possible exchange or a way to get closer to the original design you were hoping for, feel free to reach out to us at support@veteranstitch.com — we’d love the chance to make it right. 🇺🇸
Nicely styled caps
I really liked the design of these caps. The embroidery was excellent and the crown was high enough to look right. A lot of my other USMC caps have been either a wool blend or mesh and these seem to fit right between the too and are adjustable for comfort. I had mentioned Veteranstitch to several of my veteran friends and have since been able to show them and they have seemed impressed. Keep up the good work and thanks for some good quality products.
7 février 2025
Avis spontané
Réponse de Veteranstitch
Thank you so much for the awesome feedback and support! 🇺🇸
We’re proud to hear the cap fit and feel hit the mark — getting that crown height and comfort just right is something we care a lot about.
It means the world that you’ve been sharing VeteranStitch with your fellow vets — that’s the highest compliment we could ask for.
We’ll keep working hard to bring you gear that lives up to the standard.
Semper Fi and God bless, brother!
Réponse de Veteranstitch
Thank you so much for the support! 🇺🇸
We’re glad you’re happy with the hat — always here when you need more gear made with pride.
Hope to serve you again in the future!
Nice hat poor business practices, Won't buy again.
The hat I received was perfect. They were offering a BOGO at the time but I only received one hat. Come to find out you had to order two hats. The instructions were deceiving and my order page said that the second hat was accounted for. Bait and switch to the max. I hate it when a veteran takes advantage of fellow veterans. I won't be purchasing there again. OH, by the way they did offer me the second (free) hat for a discounted price. Fool me once......
29 janvier 2025
Avis spontané
Réponse de Veteranstitch
Thank you for your honest feedback — and we're truly sorry for the confusion and frustration.
We never intend to mislead anyone, especially our fellow veterans. The BOGO deal did require two hats to be added to the cart (with one becoming free), and we realize now that the instructions may not have been as clear as they needed to be. That’s on us, and we’re already working to make future promotions clearer so no one feels caught off guard.
We appreciate you giving us a try, and even though we may not have earned a second chance with you, please know that your feedback helps us do better moving forward. 🇺🇸
The embroidery changes everything
The embroidery changes everything. I have two other veteran caps that I wear, and this one is the best. The quality is much higher, and the embroidery gives a really professional look.
3 février 2025
Avis spontané
Réponse de Veteranstitch
Thank you so much for the great feedback! 🇺🇸
We’re proud to hear this cap stands out for you — especially knowing you’ve got others to compare it to.
We put a lot of care into every stitch to make sure it feels earned, not mass-produced.
Always here when you’re ready to gear up again with something built to last!
Semper Fi and thanks again for your support!
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