Viabenefits Avis 

i was having trouble signing in and the agent gave me a lot of advise. turns out it was my brower that didnt work well with their software. she stayed with me the whole time of downloading a new one and setting it up and getting logged in. thank you sooooooo much!

Helped me as much as she could.

Communication via the web is confusing. Claim denied, then processed. Getting a strait answer weather to appeal or resubmitt was stresfull. Cchat Abbie wa really helpfull explaining everything.

My question was answered quickly and I was able to understand the response. I like the ability to chat on line because my hearing is not great. Sometime the people are hard to understand. Reading the answer is so much better.

I had a question and it was answered within just a few minutes. Thank you!

Maya (spelling?) was extremely helpful, courteous, prompt and polite.

Very prompt service via the chat, representative came right on. Overall, I get great service from VIA.

I asked Rene a question about reimbursement. She was very quick finding my answer.

Rene' explained to me exactly what I needed in order to acquire reimbursement for over-the-counter items that I purchased earlier in the month. She went out of her way to look up my original submission that was denied. She was friendly and professions. Excellent customer service.

Was able to find my question answered. Used Chat, she was very helpful.

I want to thank Sharra from Via Benefits, who answered all my questions. I've always had a great experience with Via Benefits. Very fine people.

Account representative answered my question about Medicare reimbursement and Social Security automatic Medicare deduction completely and accurately. Mayra answered by question quickly and correctly.

I had a general question which AI could not answer and I was passed to a live "Chat" person right away. Abbie assisted quickly and helpfully. I got my answer in reasonable time instead of waiting on the phone.

Ease of use and layout

Abbie was prompt with her responses and answerd all my questions satisfactorily.

The person I spoke with today was Mayra via Chat. She listened to what my issue was and was able to resolve it quickly. I have always had good interaction with Via Benefits,

The agent was able to answer and explain the question I had.

Agent was very helpful. explained everything and was efficient.

My retirement benefits didn't get started on the right date and Via customer service committed to fixing it - and they did. Took a couple weeks and conversations with back office team, but they persisted and made the appropriate correction. One doesn't often see follow through in customer support anymore, so I am very happy with their service.