Viabenefits Avis 

The website is very easy to navigate and when communicating with the Evelyn, that was easy and she was very helpful

I was not properly prepared with the information I needed,therefore my experience was not successful. Rene was very patient, knowledgeable and helpful. She made every attempt to resolve the issue.

The Via Benefits website is pretty easy to use, everyone I've ever talked to or chatted with has been fantastic. Everyone is always respectful and very informative and attentive. Top notch customer service for sure.

This company is just doing what it is told to do. Chatting with Abbie was fun and she was patiently explainig the system that VIA is following.

I had a complicated situation with reimbursements and the person at VIA Benefits took the time to research the situation and create a case for me to get my reimbursements released. I appreciated the help.

Rene was helpful in answering my questions.

Great Customer service!!!

I've been with via benefits since 1998 for my flex spending. Every year there's an issue with every reimbursement I do. Every year, it takes them months to get your transaction done. In Dec, I was notified that my Aetna plan was changing, in order to keep the flex spending, I have to do my insurance through via benefits. They put me in another defunct plan & I lost coverage for a month, which Medicade took over for the month, however my flex spending plan was prorated due to that month & now I lost that money for the year. I've called over 6 times since January & now in August I'm being told, naturally, there's nothing they can do & this year I lose that money, every person I spoke to told me this was gonna be handled. Well they handled it like everything else by not handling it.

It takes quite a while for the chat person to get on line with you. The answers are slow to come. In the middle of her answers pops up a question saying they are going to hang up because you have not been on chat for a while. That is because the chat person is answering and it is not my place to interrupt her to say I am still here??? Very bad software. They do not know what is going on with the conversation.

Very helpful, esp the chat using the live agent. Answered my question completely and quickly.

I first tried using the AI chat, which led nowhere. My suggestion to Viabenefits is to work on this. Stay up to date, AI is happening NOW.
When I went to chat with an agent, I got a response very quickly (I was #1 in the queue) and LaRavin was very courteous and knowledgeable, hopefully I will be able to access my legitimate requests for reimbursement,
Again, it seems that Viabenefits is leaving our requests "on the table" unless we see that they are not up-to-date and then request action. This should be automatic, I always have more need to my HRA funds than I have available, so I have assumed that I had exhausted the funds. Evidently that is NOT SO!

Jamila , was very knowledgeable and professional, shared great information and support with my questions regarding my HSA account

My chat assistant was fast & through. giving me a through & a compete explanation of of my question

They answered all of my questions in a timely manner

Aalysa was very helpful and answered all of my questions professionally. Everyone I've chatted with online has been very helpful and knowledgeable.

My biggest problem is with the website. It doesn't always work properly and there is no human being that is available to assist you. Not all retirees are computer literate and it is frustrating when you are lost in trying to do the simplest thing. Electronics are wonderful IF THEY WORK!!

The agent with whom I chatted (Aalysa) was very responsive and provided me with all the information I requested.
The website needs some serious restructuring to be of any real value and prevent the need to make direct contact.

Online chat agent Alaysa was very quick to respond and provided the information I required. Polite and ffficient.

Got my question answered quickly and consis.

It's remarkable how poorly run this company is. Over the past 3-4 months, I've talked with several of their staff. I found one helpful person. Others provided information that was wrong and cost me thousands of dollars. In accordance with their website, I requested a review and they refused to listen to the recorded calls where they provided inaccurate information. To have so many of their employees so unhelpful and confused is remarkable. Maybe it's their hiring process, training, leadership, ... If they have any competition, they'll be out of business very soon.