ViewQwest Avis 

Horrible service. They don’t bother to resolve problem and close ticket when the issue not resolved.

Viewqwest is the Lousiest Customer Service Provider

Previously they deducted using Manual Transfer, I been calling in to ask for deduction via phone.

They change policies without informing me, This month i am out of job and i am on MSF Comcare as i two month no job.

I called Viewqwest to request that i will do a manual payment, they say okay but today they deducted all the outstanding despite phone recording.

I had never allowed them to deduct via Bank Card, my phone conversation had always been i will called in or i will do Bank Transfer.

This kind of services is bad and never uphold promises. I am prompt in payment in the past, just because i lose my job and didnt pay them for two months, they keep deducting my card without my approval.

If your network is strong and no downtime, i will suck thumb let you deduct. But within one month, downtime of 3 days and constant internet loss.... you telll me how

They are different from my Telco line - Starhub and Zero1 which allows Installment of the outstanding acorss next 6 months.

No choice I have to at least click at 1 star to rate and give my review about Viewqwest services. Given a choice and in my opinion, they probably don't even deserve a star.

I have been with Viewqwest for at least the past 6 or 7 years. For a start, they are extremely good with almost dedicated bandwidth feeling to me but throughout the following years', things turn southward. Probably due to more and more users getting on board to Viewqwest and they are not increasing their infrastructure setup proportionally to maintain the same service speed that I used to enjoy.

Though in my last renewal, I have optioned for a lower fee scheme with the same bandwidth but I do still experience deteriorating internet accessing speed.

I bet till this contract ends I would definitely do a switch to another ISP. So long Viewqwest and thank you for not being appreciative of your existing customer.

suka blyat cant f**king play siege reeee lan cable commits seppuku kicked from every game DONT F**KING BUY FROM THEM THEIR CUSTOMEER SeRvIcE is trash reeeeeeeeeeeeeeeeeeeeeeeeeee

They launched new tool to pay for service, which doesn’t work. Basically you just need to add credit card and it supposed to charge automatically, but it doesn’t.
So they keep sending emails stating the debt and requesting to add a card to their tool - and they do not even check. It took 4 month for them to understand that tool doesn’t work; and at the end the disconnected internet for me because of the debt. To reactivate I need now to do private transfer to their bank account - and I cannot do it because the bank account they sent to me has mistake.
Horrible service

1. Horrible service lapses for home and business plan.
2. Their agreement did not state start or end date so I cannot terminate on time.
3. Their Account Manager took weeks to reply with useless apology.
4. Their Account Manager shows no interest in my feedback and quickly ended the call.
5. Their support hanged up my call during the long down time.
X. After changing to competitor, zero problem.

I have no problem with the internet. It is quite stable and fast but their service is horrible and they are very unethical. I signed a 2 year contract with them in 2014 and when the contract is about to expire, they did not send any email, sms, letter or call me to ask if i want to renew my contract. Instead, they just charged my credit card for 2 more month with a new and more expensive monthly subscription fees. When i realised that my contract has expired and i told them that i don't intend to continued with ViewQwest, they refused to refund me the 2 monthly subscription fees they illegally charged on my credit card without my permission. As i did not sign any new contract with them, they have no right to charge me.

Eventually, i have not choice but to sign another 2 years with them. Now, i am on my fifth year with ViewQwest and my contract will expire next month, so i wrote to ViewQwest informing them i am not going to renew my contract and they told me that i need to return to their office the modem including the yellow fibre optics cable which are both 5 years old!!! What kind of cheapskate company is this?? The other telcos do not do that, they even upgrade you modern when you renew your contract with them and when you contract expired they don't ask you to return your modern back to their office, because it is such a cheap piece of equipment.

ViewQwest even warn me if i don't return the modem and cable by the contract expiry date, they will charge me another month of subscription fees even if i have already switch over to another telco.

Unlike other telco, the monthly invoice that ViewQwest sends you does not show the date you sign up and the date your contract expires, so subscriber will easily overlooked when their contract expires. Shady business tactic!

Viewqwest is full of nonsense . Don’t sign

Subscribe since 2018 for their internet and one voice.
Their one voice never works, paid for 6 mths and they refused to refund and terminate.
Now their internet speed only 70-80mbps when i sign for the plan 1gbps. Their technician cannot resolve on site and say will escalate to upper level. One day later received their email say their decision is final and will not do anything about it!
Worst ISP ever in SG

Disconnection fee at $127!!!
Best part is telling me that if I signed before Jan 2017 there will be a disconnection fee. However, the new contract price bundled in the disconnection fee when I'm actually paying higher than the new price. That's so rubbish. Plus the sales person is like hungry for sales and didn't go through all details of the terms and condition. only mention if terminate early there will be a charges (which I agree to that).

Worst support ever! Incident either never solve or you have to wait for hours (Down time). Btw, my plan is 2Gbps but I'm only getting less than 100 Mbps (checked with speedtest.net). Check with the technical team but nothing was solved. Want to terminate the contract but was informed that you have to pay for the payment until the end of the contract + 100 plus disconnection fees! I will not recommend Viewqwest to anyone! If you doubt my review, you may like to look at their FB which they have removed all negative comments which conclude of > 80% of total people commented. GG

Agree with most of the reviews. VQ’s service is just plain horrible. Despite all the hype about being small and nimble and able to service their customers better, blah blah blah ... VQ is the worst I have experienced.

- Frequent maintenance and internet slow down.
- Hidden charges if you ever terminate even without contract
- bad customer service
- no support
- expensive
- Seriously the worst service provider ever. Stink-tel is still 1000 times better than them

As per the rest of the review, the service is really bad. Ordered the broadband service and after a month, still have not received the modem. My house is without internet for weeks and they keep saying it will take. 3-5 days to deliver the modem. This is Singapore, it takes less than a day to deliver anything. The service is unacceptable and the CEO or COO should be fired. I can't even collect the modem myself. Ridiculous.

I have been a long term customer since 2013, was fine all along and recently after upgrading to fibeenet things change and it became slower and slower like those days in the early 90's. I called technical support and hailed on for as long 45mins to get a technician to answer. Each time as usual "will check and get back" which never ever happened.

Recently I reported slow connection in early June and just last week in July they managed to change my modem after I given them peice of my mind to the sales manager Mr. Guna. He kept his word and on the very day his technical manager called to fix appt the very next day to Re replace the modem and it was kept as promised.
But then on 22july my newly installed digital modem was down unable to serve the net. I called and called as many as 20 times to technical support and till now 23july I have no internet connections.
Hope they will restore it as they promised by Sunday evening. Failing which Iam bringing the service down to defamation suit. (follow government style)

I realised that they have 3 technical stations one at Pasir Panjang, pandan and the third at Philippines. So that's y when we call the technical hotline it will divert to the next available stations.

Finally I have decided to shift my isp to others because poor technical support.

So called 24/7 tech support is BS. Only ever answer during office hours.
Unable to access crunchyroll for months on multiple occasions, they did not pay me for my subscription that I am not able to use! all they can say is sorry.
My biggest mistake is changing to this ISP. I never thought I will look forward to going back to Starhub.

Ordered in beginning of June, was told I had to wait until 18th of June for it to be activated, and up to a week after that for installation.

18th of June came, and no call from them. After complaining to customer service they scheduled installation for the 27th, so I took the day off work to receive the delivery. But when 27th came they were unable to deliver, so I cancelled. (They never responded to any of my mails.)

I have paid rent for a month for an apartment I can't use because I need a network for work, and on top of this they are charging me $150 for cancelling an internet service I never received.

This is the worst ISP I have ever encountered in this, or any other country.

been from good to very bad! Keep maintenance and service outrage. Customer promise call back but doesn’t call you back. Regretted recontract!

Doesnt deserve a star. Service is poor &
Connection is poor. Extremely unproductive to be a customer of viewquest in Singapore

Please avoid this ISP at all cost. After 1 month signing, still without an internet as they are unable to fix an installation having booked a wrong one and cancelling on me previously. Customer service does solve the problem but just frustrates you.