I had nothing but excellent experience with them. Somehow my order was lost in the mail, and they replaced it with no problem. When I did finally receive the replacement, the item was very beautiful,... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I ordered two advent calendars and while they both arrived quickly and in good shape, one was not the exact product I had ordered. I let the company know and they provided a 20% discount off my purch... Voir plus
L'entreprise a répondu
Even though it took much longer than promised for my item they did follow up and keep me posted. Unfortunately my item was broke when rec'd but they followed thru and refunded me my money for the prod... Voir plus
L'entreprise a répondu
Decanter is extremely small. About the size of my hand. Deceptive picture. Poor quality glass. Item took almost 2 months to be delivered. After numerous emails before nearly 2 month shipping delay and... Voir plus
L'entreprise a répondu
4,0
Bien
40 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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I ordered the mesh nebulizer and it…
I ordered the mesh nebulizer and it only worked once
2 avril 2026
Avis spontané
Réponse : visualfavor.com
Dear Patricia
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
I had nothing but excellent experience…
I had nothing but excellent experience with them. Somehow my order was lost in the mail, and they replaced it with no problem. When I did finally receive the replacement, the item was very beautiful, and well worth the wait! Will definitely order from them again.
2 février 2026
Avis spontané
Réponse : visualfavor.com
Dear Charles
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Customer service was very good
Customer service was very good, and resolved a problem quickly, courteously, and professionally.
15 mars 2026
Avis spontané
Réponse : visualfavor.com
Dear William
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Réponse : visualfavor.com
Dear Linda
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
Great product, great service
My son and I play D & D and I wanted him to have the best dice set ever. I found them! When I had a small problem with serice Neriah was right there to help! He loves it and I am happy. Would definitely recommend!
16 janvier 2026
Avis spontané
Réponse : visualfavor.com
Dear Michelle
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
My order has never been received and…
My order has never been received and after emails, as to where is my order? I have heard nothing. Where is my order? Any help would be appreciated
25 décembre 2025
Avis spontané
Réponse : visualfavor.com
Dear Martha
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Great Customer service
After purchasing I decided I didn't need the product, asked for a refund and received it with no problem. Charlotte was great.
13 janvier 2026
Avis spontané
Réponse : visualfavor.com
Dear Tom
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Well after almost 2 months I finally…
Well after almost 2 months I finally received my package. And it wasn't even close to what the products was supposed to be. I basically overpaid for lights that I could have got at the dollar store. I am very disappointed and I knew better but I did it anyways. Don't get ripped off like me. The only thing that was correct about the order was they were LED lights but not the LED lights they proclaimed it to be.
3 janvier 2026
Avis spontané
Réponse : visualfavor.com
Dear Paul
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Thanks for correcting my issue
Thanks for correcting my issue, keep making your customers satisfied with purchasing from Visual Favor, one email and my lights was replaced without any problems...
9 décembre 2025
Avis spontané
Réponse : visualfavor.com
Dear Deborah
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I ordered from them and never received…
I ordered from them and never received my item. I contacted them and told them about it and they have promised to resend it and if they do they will get 5stars.
22 novembre 2025
Avis spontané
Réponse : visualfavor.com
Dear Caroline
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I mistakenly order the wrong size.
I mistakenly order the wrong size in a package of three shirts I ordered. I reached out to the customer service and the right size I needed was being shipped to me pronto. Even before I had a chance to ship back the shirts in error. A company that will do that has my highest approval. Way to go Visual Favor. You got my business.
28 novembre 2025
Avis spontané
Réponse : visualfavor.com
Dear Lawrence
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Great customer service
While I wasn’t happy with the quality of the product I purchased the customer service was great. They gave me 20% back and allowed me to keep the product ( so I didn’t have to go through the Hartley of mailing it back ) and let me pick out something else of equal value
11 novembre 2025
Avis spontané
Réponse : visualfavor.com
Dear Cari
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Good customer service experience
I ordered two advent calendars and while they both arrived quickly and in good shape, one was not the exact product I had ordered. I let the company know and they provided a 20% discount off my purchase since the one I had originally ordered was out of stock. So while I'm disappointed that I didn't get product ordered, customer service was easy, quick and friendly.
28 octobre 2025
Avis spontané
Réponse : visualfavor.com
Dear Mary
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
REFUND REC'D
Even though it took much longer than promised for my item they did follow up and keep me posted. Unfortunately my item was broke when rec'd but they followed thru and refunded me my money for the product.
27 octobre 2025
Avis spontané
Réponse : visualfavor.com
Dear Vicki
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Slow delivery but great customer…
Slow delivery but great customer service. Thanks.
9 octobre 2025
Avis spontané
Réponse : visualfavor.com
Dear homerbusch
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I emailed tge company about my address…
I emailed tge company about my address being incorrect, which i wrote incorrectly when placing my order. Address was fixed promptly.
Customer service was top notch.
18 octobre 2025
Avis spontané
Réponse : visualfavor.com
Dear Toni
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
They could not have been more…
They could not have been more professional and kinder. They bent over backwards to help. Thank you so much
13 octobre 2025
Avis spontané
Réponse : visualfavor.com
Dear Susan
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I was very pleased with the cooperation…
I was very pleased with the cooperation I got with this company
9 octobre 2025
Avis spontané
Réponse : visualfavor.com
Dear Susan,
Thank you very much for your positive feedback on our ordering process.
This is a great encouragement to our team.
🛒 We will continue to optimize the platform experience, enhance system stability, and improve usability. We look forward to bringing you more efficient and enjoyable shopping experiences.
Thank you again for your support and trust. We wish you a happy life!
Best regards
Olivia
Denver Broncos
We ordered a Denver Broncos Crown Royal and Jack Daniel bottle. We received them in a timely manner! Unfortunately, one didn't have its cap with it. I e mailed the company, received a response, AND they've sent a replacement! Very easy to work with and was done in a very timely manner!
3 octobre 2025
Avis spontané
Réponse : visualfavor.com
Dear Shawn,
Thank you sincerely for your trust in our replacement service.
We always strive for quick response and efficient processing, ensuring a smooth and timely reissue process for your peace of mind and satisfaction.
📦 Your positive feedback is our greatest encouragement to the quality of our service. We will continue to optimize our processes and strive to provide every customer with a worry-free shopping experience.
Thank you again for your support and trust, and wish you a happy life!
Best regards
Olivia
Customer service is great!!
Customer service is great!! Daisy really works hard to make your experience enjoyable.
8 octobre 2025
Avis spontané
Réponse : visualfavor.com
Dear Kimberly,
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
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