The delivery service was top tier. I ordered an rc car and it came packaged so well. It arrived super fast too which is always a nice bonus. I will definitely be using these again next time I order... Voir plus
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Item arrived next day as expected, got a little nervous when the status took a few hours to update but collection was made by 5pm and it arrived perfectly the next day. Will certainly use again and ho... Voir plus
L'entreprise a répondu
Absolutely fantastic company to deal with, their prices are very competitive and with superperb postage that is fast and trackable its the place to go for R/C models and spares. Many thanks guys... Voir plus
L'entreprise a répondu
Absolutely overwhelmed by the help, nothing was to much trouble for these guys who really know there stuff and whats what. Very well stocked from floor to ceiling cars, trucks, 4x4s and crawlers, so... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Voltage Models is a UK stockis, based in Chichester, of all things RC, offering one of the largest ranges of Tamiya, Traxxas, HPI, FTX, Arrma, Axial and many more top brands. Our store is open six days a week from 9:00am to 5:30pm, and we ship nationwide. Most products are dispatched with next working day delivery via DPD when ordered before 4:30pm, ensuring a fast and reliable service. If you need any assistance, please don’t hesitate to get in touch — we’re always happy to help!
Coordonnées de contact
Unit 1K (Drone Safe Store), PO19 7JU, Chichester, Royaume-Uni
- 01243 859444
- info@voltagemodels.com
- voltagemodels.com
4,7
Excellent
554 avis
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A répondu à 83 % de ses avis négatifs
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Communication works wonders
So I left an honest review based on how I had been dealt with as a customer the car I purchased is a great car however the servo came faulty. So after trying for around 4 weeks to get something sorted there was no response so I went and purchased a new servo and put it in I left a 1 star review purely because there was no response however yesterday being 2/04/26 I got a phone call from Jack at voltage models who explained regardless of any circumstances that was completely unacceptable because they are doing a lot of upgrading around the business. So he apologised profusely and right there and then fully refunded and then some the price of the servo of which I had to with proof of purchase of course to which I needed to edit my review I look forward to increasing my collection of cars and my daughters collection in the future and I do intend to use voltage models they made a mistake to which they fully put right. Voltage models has a vast array of stock to cover many platforms it’s definitely worth taking a look they are really good value for money that’s what drew me there in the first place.
2 mars 2026
Avis spontané
Réponse de Voltage Models
Hi David,
Thank you for your feedback, and we’re really sorry to hear about your experience.
We completely understand how frustrating this must be — especially after receiving a faulty item and then not getting the timely updates you were expecting. While some issues can originate from the manufacturer, the lack of clear communication and follow-up from our side is not acceptable, and we sincerely apologise for this.
We appreciate your patience so far, but we agree that waiting this long without proper updates is far from ideal. This is something we are taking seriously and reviewing internally.
Please could you contact us directly at support@voltagemodels.com with your order details? We’d like to personally step in, get a clear update for you, and work towards resolving this as quickly as possible.
Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused.
Kind regards,
Jack
Voltage Models
Great company and very helpful
Great company and had a fantastic experience at their crawler world!
31 juillet 2025
Waited over a month for a part with no…
Waited over a month for a part with no updates i had to chase them up and eventualy got a reply after several emails. Wouldnt use again found better suppliers.
9 janvier 2026
Great service quick delivery and a good…
Great service quick delivery and a good price
24 février 2026
Delivered on time.
Part order delivered on time (as arranged) and as promised. Balance to follow.
Kept me informed and service was, as always, spot on!
9 mars 2026
Avis spontané
Item has not been sent/delivered
Item has not been sent/delivered no comms, no replies to my emails
22 février 2026
Réponse de Voltage Models
Hi Mr Fodders,
I’m really sorry to read this — especially that you’ve had no communication back after emailing. That’s understandably frustrating.
If your item hasn’t been dispatched and you haven’t received tracking details, something has clearly gone wrong in the process. It could be:
A stock discrepancy
A payment verification hold
A dispatch delay
Or an email reply that hasn’t reached you
However, none of those explain a lack of response — and that’s the bigger issue here.
If you’re able to send your order number via direct message or contact the store again quoting it, we can:
Confirm immediately whether the item has shipped
Provide tracking details
Escalate it with the courier if needed
Or process a refund straight away if you’d prefer not to wait
You absolutely shouldn’t be left chasing for updates.
Apologies again for the poor experience so far — once we have your order details, this can be resolved quickly.
Kind regards,
The Voltage Models Team
If I could give zero stars, I would.
I recently placed and order online with order number 11398. I placed this order on 22 Feb. As mentioned in your website, shipping is Next Working Day Delivery With DPD and DHL. However, on the date of delivey, the DPD driver pressed the buzzer to my flat, I let him in. But he only went inside the lobby, took a photo of our lobby and claimed that there was no person to received the parcel. I was completely rushing down from my 5th floor flat to meet him as the lift were under maintenance. But I was too late. The DPD guy was gone and I am forced to schedule a pick up from one of the nearest DPD pick up lockers near me.
I contacted customer support and informed them regarding the issue. One of your representatives came back to me, apologized and advised me that parcel is set to be deliverd on the 26 Feb to the nearest DPD pick up locker. I waited the entire day for an email update but nothing came through. I was advised to get back to them if no deliveries were made. I got to them around 15:30 same day, no reply.
Tracking number showed that its in Dagenham depot and scheduled to be delivered today (26 Feb). But nothing came.
I sent an email complaint to DPD regarding this issue escalating their drivers' lack of professionalism and poor business practices.
Today, 27th Feb, I checked the tracking number and it's going back to Voltage Models. I do expect a full redund is automatically done by the system or whoever receives the item.
I have worked with HP before and I understand how merchants and couriers have their own B2B contract. But this experience has been extremely difficult and frustrating.
2 mars 2026
Avis spontané
Réponse de Voltage Models
Hi EC,
Firstly, I’m genuinely sorry to read this — I completely understand why you’re frustrated. What you’ve described with the DPD driver is not acceptable, especially when you were clearly at home and making your way down to receive the parcel.
To have the driver enter the lobby, take a photo, and then mark it as “no one available” is extremely disappointing. That isn’t the level of service we expect from our courier partners, and I fully appreciate how stressful and inconvenient this must have been — particularly with the lift out of service.
You were absolutely right to contact us, and I’m sorry if there was any delay in follow-up communication after Harrison initially responded. That’s not the experience we aim to provide.
Regarding the parcel now being returned to us — yes, once it arrives back at our warehouse, a full refund will be processed automatically. We do not hold funds in situations like this where the failure is delivery-related. If for any reason you would prefer a replacement sent via an alternative courier (for example DHL), we would also be happy to arrange that instead.
We are also raising this directly with DPD at account level. As you mentioned, courier relationships operate under B2B contracts, and formal complaints like this are taken seriously — especially where delivery conduct is in question.
Again, I’m very sorry this has been your experience. If you would like this resolved in a specific way (refund confirmation, re-dispatch, alternative courier, etc.), please contact us directly quoting your order number and I will personally oversee it.
Kind regards,
The Voltage Models Team
Réponse de Voltage Models
Hi Jackda,
Thank you for the great review!
We’re really pleased to hear you were happy with the very fast delivery and the best price — 10/10 is brilliant to see.
We truly appreciate your support and hope to help you again soon.
Kind regards,
The Team
All very good
5 février 2026
Réponse de Voltage Models
Hi Mark,
Thank you for your review!
We’re really pleased to hear everything was all very good — that’s exactly what we aim for.
We appreciate your support and hope to help you again soon.
Kind regards,
The Team
New stock, just kidding have a refund
Had an email saying about new items in stock. Clicked the link. Placed an order online for an item that was in stock. I watched the item go out of stock the in the afternoon then following day so assumed they processed my order. Got a confirmation email of my order so assumed all was good. Waited patiently for delivery, gave them an extra day, then another extra day. No email or communication with me. Then on the third day of waiting for delivery I actually got a message from my funding source saying I had been issued a refund. No message or communication at all from voltage. No explanation or apologies. Did not inform me of the refund and have never messaged about this. Great customer service.
6 février 2026
Ordered a window for my tamiya lunchbox…
Ordered a window for my tamiya lunchbox the friday and it arrived sunday. Excellent service so far packaging was bubble wrapped also. Brilliant i will surely order again as im buying, building and modifying my RC cars up
22 février 2026
Avis spontané
Réponse de Voltage Models
Hi Gemma,
Thank you for the brilliant review!
We’re really pleased to hear your Tamiya Lunchbox window arrived so quickly — Friday to Sunday is exactly the kind of turnaround we aim for. Glad it arrived safely and well packaged too.
It’s great to hear you’re building and modifying your RC cars — that’s where the real fun begins! We look forward to supplying the next upgrades 😊
Thanks again for your support.
Kind regards,
The Voltage Models Team 🚗
It was straightforward to order and the…
It was straightforward to order and the delivery very good. Thank you very much.
7 février 2026
Réponse de Voltage Models
Hi Sharon,
Thank you for your kind review!
We’re really pleased to hear the ordering process was straightforward and that the delivery met your expectations. That’s exactly the experience we aim to provide.
We truly appreciate your support and hope to help you again in the future.
Kind regards,
The Team
First visit
First visit to the shop - only recently discovered it - didn't realise it was so close to where I live.
Lots of interesting items in stock - friendly helpful staff,
7 février 2026
Réponse de Voltage Models
Hi Stephen,
Thank you for your lovely review!
We’re so pleased you discovered us — even better when we turn out to be right on your doorstep! It’s great to hear you enjoyed your first visit and found plenty of interesting items in stock.
Our team will really appreciate the kind words about being friendly and helpful. We look forward to welcoming you back again soon.
Kind regards,
The Team
Great place to bring your crawlers
Great place to bring your crawlers. Kids really enjoyed themselves. Also excellent service sourcing spare batteries which were ready to collect upon arrival. Coffees top notch as well 👍🏻
20 février 2026
Avis spontané
Réponse de Voltage Models
Hi Nick,
Thank you for the brilliant review!
We’re really pleased to hear you and the kids enjoyed bringing your crawlers down — that’s exactly what we love to see. Great to know the spare batteries were ready for you on arrival too, and we’ll definitely take the compliment on the coffee 👍🏻☕
Thanks again for your support — we look forward to seeing you all again soon!
Kind regards,
The Team
Good review
I’m very happy with the service I received my item arrived promptly and with zero issues.
It did take 2 days receive my item even though it said next day but came on day 2 in the AM
Overall 10 out of 10 but maybe change info to 48 hr delivery rather than next day 👌🏻👍🏻
10 février 2026
Réponse de Voltage Models
Hi Chris,
Thank you for the honest and balanced review — we really appreciate it.
We’re pleased to hear your item arrived promptly and without any issues, even if it was day two rather than next day. That slight delay can sometimes happen depending on collection cut-off times or courier routing, but we completely understand your point about expectations. Clear delivery information is important, and your feedback is genuinely helpful.
Really glad overall you’d rate us 10 out of 10 — that means a lot 👌🏻👍🏻
Thanks again for your support, and we hope to help you again soon.
Kind regards,
The Team
Happy with my purchase
Had to call directly and the staff were polite and helpful. Gave good advice on how to care for purchase and happy to answer any questions.
My husband was thrilled with his new toy!
3 février 2026
Réponse de Voltage Models
Hi Kelly,
Thank you for your lovely review!
We’re really pleased to hear the team were polite and helpful, and that you received good advice on caring for your purchase. We’re always happy to answer questions and make sure everything’s clear.
Best of all, we’re delighted your husband was thrilled with his new toy — that’s what it’s all about!
We truly appreciate your support and hope to help you again in the future.
Kind regards,
The Team
First Class Model Store in my opinion I…
First Class Model Store in my opinion I am very happy with the service provided and above all the commitment to customer satisfaction provided with my recent purchase Thankyou To All At Voltage Models
9 février 2026
Réponse de Voltage Models
Hi Marie,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear you’re so happy with the service and our commitment to customer satisfaction — that’s exactly what we strive for with every purchase. Your kind words really mean a lot to the whole team.
Thank you again for your support, and we look forward to helping you in the future.
Kind regards,
The Voltage Models Team 🚗
Good description
Good description , great price & fast delivery. Very happy, highly recommend
8 février 2026
Réponse de Voltage Models
Hi Thomas,
Thank you for your great review!
We’re really pleased to hear you were happy with the description, pricing, and fast delivery. It’s great to know everything met your expectations.
We truly appreciate the recommendation and look forward to helping you again in the future.
Kind regards,
The Voltage Models Team 🚗
Réponse de Voltage Models
Hi Gareth,
Thank you for the great review!
We’re really pleased to hear you were happy with the service, and it’s fantastic to know you’ll be buying from us again — that means a lot.
We look forward to helping you with your next purchase 🙂
Kind regards,
The Team
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