VUSH Avis 

Life changing! I've never really used vibrators until I saw this on Instagram and gave it a try! Worth the money!

Absolutely appalling customer service. All I am trying to do is organise a replacement for my faulty empress 2 which stopped working 6 months after purchase. I have sent over 4 emails to vush between January and now. I got one reply back in Jan stating that I need to send through videos of the fault. Since then, no reply. I try to find a head of dept. contact to see if I can take things further but there doesn't seem to be anything available. My 1 year warranty is going to be up by the time they respond. Is that the plan Vush? For such a large amount of money spent on a business that prides themselves on quality products, I don't understand how the communications and customer service side of things can be so poor. Or just simply non existent!! Please can you reply to my emails and organise my replacement empress 2. Really unhappy. Thanks.

I order online. My product was supposed to ship 2/25, I have a tracking number. There has been no movement as of 3/22. I have reached out to the email provided, which is the only way to contact, 3 times and I have not received a response, a refund, or the merchandise. This was a bachelorette gift and the party has passed. Extremely poor everything, all the way around. Be aware

Great for the first 3 weeks, but the suction is basically non existent now and still waiting on a reply after 5 emails over 18 days, terrible customer service. Basically theft. Do not give this company any money.

I was skeptical, but after reading reviews I was sold. I was more sold after I was able to get to know it. Definitely feeling the love!

Received product and it didn’t work. Contacted Vush via email, received their automated response to advise will take 5-7 Business days to respond, on day 8 after not receiving a response I followed up with another email, cut to over 3 week later, many emails, Instagram DM and I still have not had one single reply or acknowledgment, apparently they’re happy selling dodgy products to their customers. The customer service is atrocious, do not waste you money!

WARNING: After 21 days, 3 emails and an insta message, VUSH have finally responded to me to advise that they cannot honour the 1 year warranty on my brand new, non-working product, as it was purchased via Adore Beauty. There is no mention of not honouring faulty items via third party sellers in their T&Cs! They have palmed me off to Adore. Avoid VUSH at all costs!

Original: I ordered and received the Vush Abbie from Adore Beauty in early February, however, it won't charge despite many attempts to do so correctly and in line with the instructions. As a result, I have a product which has never worked. I emailed Vush 12 days ago to request support and have had no response. Very disappointing to see they have the time to respond to reviews here, but cannot allocate time to follow up a customer support email in a reasonable timeframe. Hoping the situation can be resolved soon.

Honestly amazing in every single way. Brilliant delivery service, fast and reliable, and the people in the company are amazing at communicating with customers.

The vibrator worked wonders for our sexual experience!!’

Love Love these products I brought. Nothing has even come close.

I already had the empress which was life changing, then I bought the myth and good lord. Some of the settings have the same impact as edging for me, without me having to start and stop. 10/10 would recommend.

Amazing! Incredible company, incredible products, super happy customer!

Vush has to supply the best sex toys out there! From the quality to the range, the attention to detail is insane! Customer service was a breeze and the website is so easy to use! There’s so many perks with joining their club also!

Amazing customer service, fast delivery and the most incredible product I’ve tried. Definitely recommend the Empress 2 for anyone who wants to try something new!

My first vush was fabulous. The empress has been HORRIBLE and so has CUSTOMER SERVICE. They do not read emails correctly or returns calls.
It is very sad and disappointing. I just want to replace my original Vush.
The company keeps asking for more videos of a broken empress vush , that never worked correctly. Highly Highly dissatisfied. Waiting for a contact back after 4 emails and attempted calls.
Do not purchase.

Second replacement product stopped working. Have emailed 3 times.no response.
Such a horrible experience

Empress 2 stopped working after only being used a few times and ZERO response from customer service since 31 January. Completely ridiculous, I just want a refund!

Awful product I used 3 times and it’s crapped out also took in shower but it is waterproof. Firstly it wouldn’t turn off or change settings then now it doesn’t turn on at all. And made a weird loud noise. Now it’s buggered only got today too and paid alot of $$$. For it not impressed would like a refund and not store credit. And will not buy again.

Arrived so quickly. Easy to use. Charges quick. 100% satisfaction

The empress 2 is most amazing toy but it’s stopped working after 4 weeks. Every setting now feels the same; it’s no longer got any power. It took so long to come so I’m just really hoping a replacement won’t take the same amount of time. Waiting for a response to my email.