Wallpaper Online Avis 

282
•
TrustScore 4 sur 5

3,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I decided to try the "new style" of self adhesive wall paper. The walls we were using were substandard and the paper difficult to install, so it was not the best option for situation.... But my hat go... Voir plus

Noté 1 sur 5 étoiles

Wished I had read the previous review completely correct do not use this company!!! Bought over week ago wallpaper they state 1-2 day delivery. No contact you can’t ring no one to explain. Yet they ha... Voir plus

Noté 5 sur 5 étoiles

Fantastic choice of wallpapers to choose from, also the cheapest site for this product. I searched four different sites that sold this paper and wallpaper on line were the cheapest by several pounds... Voir plus

Noté 5 sur 5 étoiles

Great price compared to other sellers of the same paper. Extremely helpful to deal with particularly Katie who went out of her way to help. Pepe delivered within two days! All in all a very good s... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de papiers peints

Écrit par l'entreprise

Wallpaper UK is headed by a small family team. We seek to offer our customers the highest level of product knowledge and technical expertise to ensure that our client’s expectations are exceeded. Please call or email us if you are unsure of everything, we are happy to help.


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

282 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

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3,8

Tous les avis

(282)

4 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Straightforward ordering process

Straightforward ordering process, cheaper than a leading supplier and order dispatched quickly.
Website good but could be improved.

30 avril 2024
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Réponse de Wallpaper Online

Thanks so much for your review William! Any feedback you have re the site, do feel free to send on to me directly - katie@wallpaper-uk.com

Katie

Noté 5 sur 5 étoiles

An excellent service

An excellent service. The fabric arrived very quickly and it was over a bank holiday.
I would happily use wallpaper online again.
The only thing that would have given me peace of mind, was an email acknowleding the order when I placed it.

3 mai 2024
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Réponse de Wallpaper Online

Hi Louise,

Thanks so much for your review! I'm so glad you are pleased!
I can see from your other email to me that the confirmation went to junk/spam, super sorry about that!
Do shout if you have any questions.
Katie

Noté 5 sur 5 étoiles

Amazing top notch service

Amazing top notch service! Katie got back to me promptly and was able to provide me with a couple of rolls of wallpaper that no other company had in stock and even managed to get it sent out to me to me the following day! A* service - will definitely be using again. Very happy bunny ;)

2 mai 2024
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Réponse de Wallpaper Online

Thanks so much for your lovely review Carley!
Katie

Noté 1 sur 5 étoiles

I ordered a sample of wallpaper and I…

I ordered a sample of wallpaper and I never got it. I was waiting three weeks and I had to order from other company. I don't recomend wallpaper online.

22 avril 2024
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Réponse de Wallpaper Online

Hi Justyna,

Thank you for your review.
I am so sorry your sample didn't arrive, we have fed this back to the supplier who sends them, and have refunded you in full.
Sincere apologies once again,
Katie

Noté 5 sur 5 étoiles

Speedy delivery

Speedy delivery, discount price.

25 avril 2024
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Réponse de Wallpaper Online

Thanks for your review Bryan!

Katie

Noté 1 sur 5 étoiles

Never received sample piece

Never received sample piece, no contact/refund. Emailed and then got a refund and offer of a free sample. The supplier had stopped supplying.

19 avril 2024
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Réponse de Wallpaper Online

Hi there Paul,

Thank you for taking the time to leave a review.
We are really sorry that we were not made aware of this paper being discontinued, we have updated the website accordingly, and of course if you would like us to send out some free alternative samples, do let us know.

Katie

Noté 5 sur 5 étoiles

Great selection of wallpapers

Great selection of wallpapers, great prices and incredibly fast delivery! We ran out of our paper and needed just one roll and found it at a great price here. The next day delivery also meant the job wasn't held up, so thank you so much! I will definitely use this company again.

29 avril 2024
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Réponse de Wallpaper Online

Thanks so much for your kind review!
We hope you are pleased with the finished room :)

Katie

Noté 5 sur 5 étoiles

Great service

Great service , on time delivery

29 avril 2024
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Réponse de Wallpaper Online

Thanks so much for taking the time to review Ewa :)

Katie

Noté 5 sur 5 étoiles

Wallpaper online UK

excellent delivery and communication. Lovely wallpaper and lots of choice. Would definitely use again

19 avril 2024
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Réponse de Wallpaper Online

Thanks Keith for taking the time to review, we are super pleased you are happy with the paper!

Katie

Noté 5 sur 5 étoiles

Absolutely love my wallpaper

Absolutely love my wallpaper. So different and cute for a nursery

19 avril 2024
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Réponse de Wallpaper Online

Thanks Emma so much for your review, all the best with the project for the little one :)

Katie

Noté 5 sur 5 étoiles

Great service

Great service, great price

22 avril 2024
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Réponse de Wallpaper Online

Thanks Tilly so much for your review!

Katie

Noté 2 sur 5 étoiles

Advertising paper they do not have

I wanted another roll of a paper I had bought previously. It was advertised on this site, so bought and paid for it, and waited for it to arrive. When I followed up, I found it was not in stock, was not being made any more and would not be available in the future. Wallpaper online claim they sent me an email to this effect, but I cannot see that one ever came. Very disappointing, given an extra star because the customer service rep was polite when I contacted them, but overall, it was not a good experience.

13 avril 2024
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Réponse de Wallpaper Online

Hi Julie,

Thank you for taking the time to leave your review.
We are very sorry that the paper you ordered was not in stock. We rely on suppliers letting us know when something is set for discontinuation, and on this occasion, unfortunately there was a delay with this.
We are very sorry again, and do let us know if we can help check any alternatives for you.

Katie

Noté 5 sur 5 étoiles

A great first purchase

Good communication and delivered very promptly. The wallpaper was also £’s cheaper than the big Orange shed locally!

17 mars 2024
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Réponse de Wallpaper Online

Thanks for your review Robert! All the very best with the project.

Katie

Noté 4 sur 5 étoiles

Packaging needs looking at.

Excellent, though the packaging needs looking at. Every box delivered was damaged in some way. Luckily, nothing was missing.

11 avril 2024
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Réponse de Wallpaper Online

Hi Deborah,

Thanks for your review.

I'm sorry to hear the packaging wasn't 100%. I have fed this back to the supplier who sent the paper out :)

Katie

Noté 4 sur 5 étoiles

Had some issues, but eventually dealt with professionally

I ordered a single sample for £2.25 on March 16th and had an email to say this would be delivered 'on or before Friday 22nd March'. TWELVE DAYS since the order (nothing arrived today) I am still waiting for it to arrive! I have emailed support THREE times now and I have had NO RESPONSE WHATSOEVER! I have had to order the sample from another supplier and have now requested a refund - yes I know it's only £2.25, but it's the principle - even if they'd had the decency to reply and say there was a problem, then that may have sufficed, but I do not like being stonewalled and I think 3 opportunities to respond is more than adequate. Whether I get my refund if they aren't even able to respond to my previous polite enquiries, is very debatable...

UPDATE: The company have looked into this matter and have acknowledged and apologised for the problems that I experienced and refunded me, so in view of this I have revised my rating of them as I am now satisfied I have been properly dealt with.

27 mars 2024
Avis spontané
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Réponse de Wallpaper Online

Hi there,

Thank you for taking the time to leave your review.

We are super sorry that the sample has not arrived. We have contacted the supplier who was due to send this out, to feed this back, and we have also refunded you in full.
Sincere apologies once again.

Katie

Noté 5 sur 5 étoiles

Fast efficient service

Very efficient and good choice of papers and good price

24 février 2024
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Réponse de Wallpaper Online

Thanks so much for taking the time to leave your review Frances :)

Katie

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