Montgomery Ward Avis 170

Credit Department
Spoke with a someone in the Credit Department. I had questions regarding my account and he was rude. Customer Service is so important when running a business. I asked him about a program they may have regarding the pandemic. He was so rude and disconnected from humanity. I am so disappointed in his demeanor. I am discontinuing my membership.

With years of purchasing for Wards and not missing any payments they haven't shipped my order I placed the begining of December still showing not shipped. Can't get an answer.
I wonder if they changed management.

I'm rating this Montgomery Ward company as a whole I purchased three or four necklaces from them and after my wife worn them for a few weeks to months what was suppose to have been 10k or 14k completely faded of the necklace is some different type of metal underneath. Now that I'm layer off work I'm constantly getting these threatening letters and none stop phone calls. I can wait to pay them off and all the credit line they give isn't worth the hassle and head you receive for some fake merchandise. I'm letter anyone out there thats thinking about deal with this company please make them your last choice and never waste your time on that over priced corner store jewelry!

Was going to order a 1 and1half lb tin of cashews for a bday Xmas gift. They wanted $17.98 shipping! Is this a joke! All done with them! Needless to say. Didn't buy them!

I ordered the canopy tent it was horrible it was so flimsy that I couldn't get it to stay up at all and I had 2 people help me out then I went and bought a large stake so that would give it more support but that did not work I was never able to put the tent part on so I had to put duct tape over every joint and that still did not work and then the corner where the plastic is broke so I was going to send it back for a refund but I couldn't get the tape off living in Florida I guess it got hot and sticky on there and I had a terrible time trying to get it off so it has been laying out in my shed it was never used for its purpose I sent pictures to them through email because they keep calling me I was going to go ahead and make the payment it was only $10 a month and then I got charged a late fee of another $10 and I paid it but then I was late one day and they wanted to charge me another $10 so I quit paying I'm not going to pay $10 for a month and then pay $10 for one day they call me all the time even though I sent pictures of their product I never got to use it and I needed it for a get-together that I was having to put the food under and that never happened the quality was horrible. Wish I could post pictures

It is no wonder montgomery wards has such bad reviews. They have switched shipping carrier to pitney bowes. Absolutely horrible!! It takes in excess of 2 weeks to receive an order. Extremely poor timing, considering the high amount they are charging for shipping. It is unacceptable. I do not recommend purchasing from them, especially if are ordering things for Christmas. More than likely the orders will not make before Christmas! I am not happy with this service!

I was pre-approved for $400 credit line I called and put my order in I was told it be here on 11-19-20 when I check my order status online it said not shipped yet i called thw lady i spoke with said we couldn't pre-approve you we have to have 1/2 down i ask how did it go from one person telling me my order will be here on 11-19 to we need 1/2 down i also asked is this a real company ahe said yes mam y i said then y am i hearing a big dog barking really loud and she just hung up on me

These people are horrible. They gave me credit for 250 I paid it off then they sent me a catalog for 400 and when I placed an order they would not give me any credit and I have paid with no issues this company suck's and if I were you don't buy from them. They have no honor as far as I am concerned they are liers.

LESS than one frigging star is what you deserve. I paid much more than the $25 required. $100 - 200 at a time. Then Covid almost got me, a payment was late (?), you complain to the credit bureau, knocked my credit score a little too low to get my house. I get HOT, use your ignorant worker to screw up entering my routing & bank account in, resulting in non payment. You don't INFORM me of the problem until TWO-months later. I DON'T even want to talk to ANY of you crooks. You're NOT getting anymore business HERE.

I sincerely wished I had read these reviews before I placed my Christmas order for my Grandkids. I was double billed and just realized that I paid $52.00 for tax, and shipping and handling on a $197.00 purchase. I spoke to a representative who assured me my $249.78 would be refunded in 24 hours. That was 4 days ago.
The reason I ordered from this company was they once (back in the day) were an upright and trustworthy institution.
I don't know what happened, but, I will not be recommending this company AND their catalog will be immediately thrown in the trash!!!

For the second time Montgomery Ward has allowed someone to open a fraudulent account with my name and address. I found out when a bill was sent to me.The first time I went through all the protocols with reporting this fraud to the credit bureaus, calling Montgomery Ward numerous times—putting in fraud alerts, etc., however, they are STILL allowing this criminal activity to happen.

I will be so happy to get this account paid for. They are the most unprofessional and rudest customer service ever. I'm never late. In August customer service was suppose to delete my old one and add a new card. I give them my new debit card #. For the last 2 months I thought I was making a payment online with it being rejected due to customer service. Now I've been charged an extra 10.00 late fee. I will never do business with this or ginny's again. Worse customer service ever!!!!!!!

PLEASE DON'T WASTE YOUR TIME OR MONEY WITH THIS COMPANY!!! The customer service is past unprofessional and rude, they have no regards to their customer feelings and will refer to you as other races and sexes, which bottomline is RACISM at it's finest!!! They will take money out of unauthorized accounts sad to say and will demand that they are in the right. I was told to wait 3 to 5 business day for the theft refund and now being told another 2 weeks for a check refund. Unacceptable and refuse to do business with a company that should've closed in the 80's when the stores did. DON'T WASTE YOUR TIME WITH THESE SCAM ARTIST!!!

I go into my account which I have not used in a year and it shows that I have available $1,300. I order a laptop for my granddaughter and I get an email that I need to make a payment for half of the order, which was almost $500. If I had the $500, I would have purchased the laptop that would have saved me money since you end up paying about 50% more than other retail stores. I called the customer service line and I do have to say that the representative that I spoke to was very polite and cancelled my order immediately when I told her that I did not have the $500. She explained that I did not have the credit history with them to allow them to release the purchased if the laptop. Why in the hell, do you tell someone that you have a line of credit that you cannot use. I will never use them again!!

I've have been a loyal customer since 2013 and never missed a payment. Just placed an order and was denied the order because of my credit. Really, if you felt that way you should not have given me any credit in the first place. I told the representative that I am going to pay my account in full and will never order anything else from them. It is not like their products are state of the art.

I decided to give them a try. We ordered a pot and pan set and it wasn't a low price, so we hoped for decent quality, but I have gotten nicer stuff from the Dollar Store! We returned it and they're still trying to charge me for shipping! Super pissed off!

Anti-American chinese mainstream fraud company they'll hold your payments up until they can charge you a late fee. Nothing but a chinese junkyard. Montgomery Ward's equals complete fraud. They killed over 900,000 million trees and not replaced a one.

I ordered something from them and got the first one but then everytime I ordered something from them after that they told me that I ordered something from their sister company swiss colony 11 years ago and didn't pay for it so they were denying my credit. I don't even remember that and I told them that isn't even on my
credit report anymore. They said I had to pay full price for the item. Also had a account with seventh avenue and paid them off. They wouldn't let me order anything from them either. They are very unprofessional and they just denying their self a customer because if I can't get it from them I will get it from another company like fingerhut or someone. They keep sending me books to order stuff from through. What ever bank backs their credit account need to drop them.

Ordered an item and needed to return it. Waited 2-1/2 weeks for return shipping label. They received returned item by May 13. As of 7-6-2020, I'm still waiting for my refund. Customer service said check was mailed on 6-26-2020. I had requested refund to be credited back to my debit card. So much for customer satisfaction.
We had also ordered a small desktop stereo a day later. The initial one we received had an inoperable CD player(Made in China). We received a replacement item within 4 days( It worked). However, had to call twice to get the return shipping label. Took another 10 days before I had label to return bad item. I AM NOT IMPRESSED WITH CUSTOMER SERVICE OR QUALITY OF MERCHANDISE!!!!.

They're right on top of reporting a late payment, but never on top of reporting on time payments. Poor professionalism They won't even work out a payment plan or try to hear you due to the covid 19