The workers from Warmworks (Sureserve) arrived promptly. They were efficient, tidy, pleasant, cheerful, knowledgeable, very helpful and worked as a team. The work was completed on time A most pleas... Voir plus
L'entreprise a répondu
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The workers from Warmworks (Sureserve) arrived promptly. They were efficient, tidy, pleasant, cheerful, knowledgeable, very helpful and worked as a team. The work was completed on time A most pleas... Voir plus
L'entreprise a répondu
I can't thank the guys at Northseal Facades enough for their fast and clear communication throughout the project. Special thanks to John, Eddie, and Roman for their hard work and attention to detail d... Voir plus
L'entreprise a répondu
Recently had a new boiler installed, new radiators, new smoke alarms and new ......, the company provided a super service, hassle free and very well organised. All the men involved where very quick a... Voir plus
From the point of initial contact, the process and options were discussed with us to decide which package was best for our home. The works carried out were on time and better than we hoped.... Voir plus
Écrit par l'entreprise
We were founded in 2015 as a joint venture partnership between Energy Saving Trust, Changeworks and Sureserve.
Since then, we have supported more than 50,000 households through our work across the UK.
We have continued to expand our work, taking on new contracts and building our presence across the UK. We now have more than 180 members of staff based at our offices in Edinburgh, Newcastle, Kirkwall, London and Stornoway.
Our commitment to our values, to doing the right thing by our people, our customers and our communities, is what defines us as a business.
Our work
Our work is a key part of the drive to reduce carbon emissions and the transition to a net zero society. Our role is to ensure that this transition to low-carbon living, with its rapid shift towards new, renewable technologies in people’s homes, includes everyone, especially those who need extra help and support to adapt to change.
Écrit par l'entreprise
1 Carmichael Place, EH6 5PH, Edinburgh, Royaume-Uni
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The service I received from start till finish, was excellent. The advisor who processed my application, The assessor who approved it, The gas fitters and the carpet fitter I give 10/10. They were all respectful, professional and helpful. Full marks from start till finish.
Job completed successfully to a very high standard. Heating engineers were professional, polite and ensured the area was covered with sheets to avoid mess. Highly recommended! Thank you!
At first we were told by engineer that the other had phoned in sick which was out of his control he kept us updated at all times to what was happening, about half past 11am the second engineer arrived because work was held up with this situation we were unable to get into our till almost 9 pm but the work that was carried out was to the highest of standards and we were delighted with the finished job and also place was left very tidy. With job being held up on the wed carpet fitter could not come back till next day and builder to finish outside returned early Friday to finish inside cupboard and outside pipe.
Over all we were very happy with everything that was carried out from start to inspection of insulation
Great guys very polite and professional fitters could not fault the whole experience of having full system fitted
Very helpful replaced faulty boiler the plumbing firm workmen friendly polite and very efficient
Absolutely delighted with my new heating i got through warmer homes, great service from start to finish. Workmanship is fantatsic.
Would highly recommend
Professional and effectient work people. Very good job
Excellent ,pleasant service from telephone conversations to pre delivery of materials day before installation.Engineers on time,professional ,fast & friendly. The whole job completed in One day.
Clearance of all old materials uplifted next morning fast & efficient.
From first point of contact we were kept fully informed and updated each step of the way
Very happy with the way the work was handled, we were kept informed throughout, the plumbers arrived promptly and the central heating system was installed in a day. Carpets were refitted the following day. Our thanks to everyone involved, all very friendly and professional
Great experience very quick from start to finish, every member of staff I dealt with was extremely helpful and professional and would definitely recommend to friends and family.
Only problem was some of the radatiors needed changed. This was done in an orderly manor.
Everything went quickly after my application, communication from warmworks was good they were always happy to help if they could when I called up. A couple things let it down, one being when my heating system qnd new boiler got installed, the pressure dropped the night it got installed. I waited until saturday morning and called the emergency line as I had no heating/hot water with a 1 year old in the house.. never got any answer and was prompted to leave a message. I was eventually contacted on Sunday about my issue and someone was sent out on Monday to fix the problem (it was a leak from the pipe under the floorboards). I just found it frustrating having to call an emergency out of hours line to not get through... however when they did contact me it was sorted fast. The other problem was the carpet fitter telling me he would be out to put the carpets back properly. I was working this day so my mum waited in for him the whole day to not show up, I phoned warmworks for them to try and get a hold of him and they weren't able to, I wouldn't say its there fault as I think the carpet fitters are third party and was told they work of there own schedule but it wasnt great getting someone to sit in the whole day for them to no show, and I couldn't put my little girls room back together until the carpets were sorted so had to have her sleep in my room until he came out.

Réponse de Warmworks
Everything was organised and works undertaken efficiently and to a high standard. Inspection after works were completed was very thorough and helpful.
I had excellent service from beginning to end from the girls on the phone inspectors.engineers.absaloutly everyone can't praise the company enough.the have restored my faith in humanity thank you.
professional job well done workmen very helpful
I am very pleased with the work carried out and your workers were very pleasant and good workers I would be happy to recommend to all customers they were very quick and very tidy with all the work they carried out
Jessie Macfarlane
Everyone was very professional. Innes Group were great, they turned up on time, they were understanding to my disability needs and very helpful, they did a great job.
Everyone was brilliant from start to finish. Thank you all
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