Annesah was one of a kind—friendly, professional, and incredibly easy to talk to. She explained everything clearly and in great detail, making sure I understood all the information without ever feelin... Voir plus
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Lisez les avis des autres
Spoke with aneesah she was very professional and super friendly made me feel at ease she was really helpful thank you so much aneeaah for your kindness today x
Very happy and friendly lad called Aneesah helped me through the process very easily no pressure and very funny would highly reccomend
John mcloughlin went above and beyond for me, there was a delay with final payment, due to some paperwork. But he made me feel he had it under control and contacted relevant people to make sure the pa... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Finding a warranty product that suits you could be what saves your car when you most need it. That’s why we offer different levels of warranty cover to suit different drivers. Take a look at our website to find out more!
Coordonnées de contact
Kingsgate House, Wellington Rd North, SK4 1LW, Stockport, Royaume-Uni
- 0330-818-3064
- hello@warrantiesuk.com
- warrantiesuk.com
4,6
Excellent
221 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Dealt with Usman
Dealt with Usman, and helped me throughout everything, the service was exceptional. Would definitely recommend
10 octobre 2024
Avis spontané
Réponse de Warranties UK
Hi, Noaman! 😊 We’re over the moon with your wonderful 5-star review!
We're buzzing to hear that Usman was able to provide you with exceptional service and make the warranty process as easy as possible.
Thanks for your kind feedback, and we look forward to serving you again in the future.
Warm regards,
WarrantiesUK
Where to begin.
Where to begin.
They chased me to set up the policy, even as I was waiting to collect my new (second hand) car. Very polite and persistent, trying to get me to take out the policy. I decided to go for it and get my first ever car warranty policy, which would cover me from day 1! Unfortunately I was in that unlucky club that had an issue a week after I took ownership of my new (8 year old) car.
Processing a claim is basic, I called up, was told to email the quote in, I did that and never heard anything back. I called up to find out what was going on, after getting hung up on multiple times, and then also transferred to their sister company 'car loans uk', they couldn't transfer me back so had to call back again. The hold music/speech repeatedly tells you of a 'dedicated team, that will do their very best to assist you in getting exactly the right policy for you'. This dedicated team seems to consist of about 3 people; Megan, Ryan and another guy who's name escapes me, who always seem to be 'on their lunch' and 'ill get them to call you back'.... Spoiler they don't.
So fast forward 3 weeks, still no news on my claim and the car has been in for repair, everything sorted, call them again many... Many times, but no joy getting hold of anyone, so I call the finance company who do the payments 'bumper' I get through really quickly and I tell them I want to cancel my policy, they say that unfortunately as it's through 'warranties UK' I have to go through them, I explain the situation and the lack of communication from them, he gets on the phone to them... 2 minutes later they call me, but quickly brush me off with excuses and that they'll cancel and refund me, but I doubt I'll ever see that based on other people's reviews.
Tldr - cover from day 1 doesn't exist, very difficult to speak to anyone, claim process might as well be by carrier pigeon.
*Edit* 08/10
The reason for taking out warranty cover is to protect against "unforeseen" issues, unless a car is brand new then an issue can arrise at any point, your 30 day clause is just an excuse not to pay out, and you do not stipulate this when the policy is being taken out.
If you had read the quote for repair properly (which you didn't) you would see that the only software issue wasn't actually an issue, it was a 'free request' with Tesla to check the battery health, this was indicated by the £0.00 cost on the quote. The mechanical issues were to do with the air suspension and the electrical charging point being defective.
Should I wish to contact you? You mean like I haven't been trying for then past few weeks, but continuously getting hung up and fobbed off with bs excuses... Do you even work in the same office as the sales reps?
But I shouldn't worry, keep up the terrible service and you'll soon be another failed business in no time at all.
25 septembre 2024
Avis spontané
Réponse de Warranties UK
Dear Jacob,
Thank you for taking the time to share your feedback with us. We're sorry to hear about your frustration.
We understand how frustrating it can be when issues arise shortly after purchasing a warranty. However, we want to clarify a few important points regarding your claim.
As per our policy, any claims made within the first 30 days may not be valid, as we consider these faults to be pre-existing unless independent evidence suggests otherwise. Unfortunately, we did not receive any such evidence from you regarding your vehicle.
Regarding the work you needed, it was determined that the invoice you provided related to software updates required by Tesla. Our warranty is designed to cover mechanical failures and breakdowns, which means that specific updates may not fall under our coverage.
We strive to provide exceptional customer service and are sorry to hear about your experience with communication.
If you have any further questions or need assistance, please feel free to reach out to us directly at 0330 818 3064 or Hello@warrantiesuk.com.
Best regards,
WarrantiesUK
Warranty cover without the hard sell…
Warranty cover without the hard sell useful advice and information from Usman, Erfan and the rest of the team
5 septembre 2024
Avis spontané
Réponse de Warranties UK
Hi, Darren! 👋 Thank you so much for your fantastic 5-star review!
We’re thrilled to hear that your experience with WarrantiesUK was so positive.
Our aim is to make securing the best warranty for your needs as straightforward and efficient as possible. It’s wonderful to know Usman and Erfan succeeded in doing that for you - who will be delighted to hear your kind words!
Warm regards,
WarrantiesUK
Very disappointing experience
Took out a warranty on my car on the 26th of June 2024,then i had to cancel after 2hrs on the same day as a result of unforseen financial problems. They promised to cancel with Bumper,but i have been calling both with no help at all. I received a cancellation fee yesterday which im willing to pay so i can get out of it all,but no one can send me any bank details. Or even explain why i have to pay a fee when i canceled within 24hrs. They keep promising to call me back or respond to my email, but nothing. Poor communication from everyone who answers the phone. No response at all when you email.Not deserving of any star at all,i am very disappointed.
2 août 2024
Avis spontané
Réponse de Warranties UK
Dear Ntombizodwa,
Thank you for sharing your experience with us. We appreciate your feedback, even when it reflects challenges, as it helps us improve our services.
We sincerely apologise for the confusion you experienced regarding the cancellation of your warranty. It appears that your calls may have been misdirected to a different team. We have since streamlined our process so that calls are directed to the appropriate team in the future.
We regret that the resolution took longer than expected. If you require any further information regarding your cancellation don’t hesitate to reach out to us directly at 0330 818 3064 or Hello@warrantiesuk.com.
Best regards,
WarrantiesUK
From knowing I w was the owner of a new…
From knowing I w was the owner of a new car the phone call came that I can cover my car for another year and was it was explained very well and the lady on the phone Wass friendly and helpful and understood my circumstances 5 star service
17 juillet 2024
Avis spontané
Réponse de Warranties UK
Hi, Marie! 👋 Thank you so much for your fantastic 5-star review! We’re thrilled to hear that your experience with WarrantiesUK was so positive.
Our aim is to make securing the best warranty for your needs as straightforward and efficient as possible. It’s wonderful to know we succeeded in doing that for you. We appreciate your kind words and look forward to assisting you again in the future.
Warm regards,
WarrantiesUK
It was great speaking with Lisa today
It was great speaking with Lisa today, breath of fresh air and very helpful and knowledgeable. Highly recommend
27 juillet 2024
Avis spontané
Réponse de Warranties UK
Hi, Alexander! 👋 Thank you so much for your glowing 5-star review! We're delighted to hear that you had a positive experience with WarrantiesUK.
Our aim is to make securing the best warranty for your needs as straightforward and efficient as possible. It’s wonderful to know we succeeded in doing that for you. We appreciate your kind words and look forward to assisting you again in the future.
Kind regards,
WarrantiesUK
Am Very disappointed customer there…
Am Very disappointed customer there take your money but soon you need work done make excuses please don’t fall for it 😡😡😡😡😡
23 juillet 2024
Avis spontané
Réponse de Warranties UK
Dear Leon,
Thank you for taking the time to leave us a review. We are sorry to hear about your disappointment and frustration.
Unfortunately, the parts you attempted to claim for are not covered under your policy. Additionally, we never received evidence that the car has been serviced and maintained according to the manufacturer’s guidelines.
Our goal is to be transparent and fair, and we strive to provide clear information about what is covered under our policies.
If you would like to discuss your experience further or if there is anything we can do to assist you, please feel free to contact our team. You can reach out to our customer service team at 0330 818 3064 or Hello@warrantiesuk.com.
We appreciate your feedback and hope we can find a resolution that works for you.
Best regards,
WarrantiesUK
Réponse de Warranties UK
Hello, Karl! 😊 We’re absolutely delighted by your amazing 5-star review!
It’s wonderful to hear that WarrantiesUK helped you find the right warranty for your needs.
Your feedback truly motivates us to keep delivering excellent service. Thank you for your trust and for sharing your positive experience with us!
Best wishes,
WarrantiesUK
Amazing customer service from Ryan who…
Amazing customer service from Ryan who helped me take out a warranty. Very professional and informative, which I appreciated, after having not the best luck with other companies in the past.
2 juillet 2024
Avis spontané
Réponse de Warranties UK
Hello, Ketsia! 🌟 Your 5-star review just made our day!
At WarrantiesUK, we’re dedicated to making sure you get the best warranty experience possible.
We’re so glad we could assist you and appreciate you taking the time to share your satisfaction. Thank you for choosing WarrantiesUK!
Best regards,
WarrantiesUK
Five Star Service
Huge thanks to David for taking the time to go through everything with me I found him to be really helpful and he was extremely patient whilst dealing with my query’s . I would highly recommend this company to all my family and friends it has been a super smooth process .
1 juillet 2024
Avis spontané
Réponse de Warranties UK
Hi, Tia! 😊
We’re over the moon with your wonderful 5-star review! It’s fantastic to know that David made your experience with WarrantiesUK smooth and enjoyable.
Our mission is to make the warranty process as easy as possible and help you feel confident about your coverage. Thanks for your kind feedback, and we look forward to serving you again in the future.
Warm regards,
WarrantiesUK
### AVOID WarrantiesUK at All Costs
### AVOID WarrantiesUK at All Costs! - Terrible Customer Support and Useless Warranty
I wish I could give WarrantiesUK zero stars. This company is an absolute nightmare to deal with. Initially, they come across as very nice and professional, making all sorts of promises until you sign the contract. But once you're locked in, their true colors show.
**Horrible Customer Support:**
- **Nonexistent Phone Support:** They never answer their own phone. Another company answers and repeatedly tells you that someone will call you back in 3-4 working days. Spoiler alert: They never do.
- **Continuous Delays:** This cycle of unreturned calls goes on indefinitely, making it impossible to get any real support.
**Warranty Claims Denied:**
- **Pre-existing Issues Excuse:** They refuse to process any claims, citing "pre-existing issues that couldn’t be repaired in the past." This seems to be their go-to excuse to deny every claim.
- **Useless Warranty:** The warranty is essentially worthless because they find any reason to avoid paying out.
For your own sake, stay away from WarrantiesUK. They are a joke of a company and the worst I've ever dealt with. Save yourself the frustration and choose a more reputable company.
29 juin 2024
Avis spontané
Réponse de Warranties UK
Hi Isac,
Thank you for sharing your experience with us. We're sorry to hear about your frustration.
Regarding your claim, it’s important to clarify that our policy specifies that claims made within the first 30 days are treated as inherent faults unless the customer can provide evidence to the contrary.
Although we advised you to obtain a vehicle check report to support your claim, we never received this evidence, which led us to treat the issue as pre-existing.
I’m also sorry to hear about your difficulties with our customer support. We aim to provide prompt and effective assistance, and it’s concerning to learn about your experience with delayed responses. We’re actively working to address these issues and improve our communication processes.
If you have any further questions or if there’s anything else we can do to resolve this situation, please don’t hesitate to contact us directly at 0330 818 3064 or Hello@warrantiesuk.com.
Best regards,
WarrantiesUK
Avoid
Avoid, Avoid, Avoid!!
They are so nice when they selling you warranty product ,but when you actually want claim, you feel like watching Wolf of Wall Street!!!
No response on claim 4 months, came time when the product needed to be extended to another year, so I asked on that phone call why you haven’t responded on claim? Mistr BRADLY said to me let me look into, sorry this is not claimable (answer after 4 months!!) but do you want to extend it?! (No words)
Hope this is help some people to avoid them!!!!!
24 mai 2024
Avis spontané
Réponse de Warranties UK
Hi Michal,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience.
Regarding your claim, it appears that the mileage on your vehicle exceeded the limit outlined in your warranty terms, which unfortunately invalidates the warranty coverage for that particular issue.
We understand this is disappointing, and we apologise for any confusion or delays in communication you experienced.
If you have any further questions or need additional assistance, please feel free to contact us directly. You can reach out to our customer service team at 0330 818 3064 or Hello@warrantiesuk.com.
Best regards,
WarrantiesUK
I would like to thank Ryan so much for…
I would like to thank Ryan so much for all the help and support given to me through the process I was stressed at first but he has gone above and beyond to make me feel comfortable.
Can't thank him enough.
25 juin 2024
Avis spontané
Réponse de Warranties UK
Hey, Michelle! 🌟 We’re ecstatic about your 5-star review!
Helping you find the ideal warranty is exactly what we aim for at WarrantiesUK - we are so glad to hear that Ryan was able to make that possible for you!
Your positive feedback means a lot to us. Thank you for taking the time to share your experience, and we look forward to helping you again!
Best regards,
WarrantiesUK
Bradley was amazing and a massive help
Bradley was amazing and a massive help, very happy and chatty made me feel more at ease sorting my stuff out and I thank him for that
22 mai 2024
Avis spontané
Réponse de Warranties UK
Hello, Shannon! 😊
Your 5-star review truly brightened our day! We’re thrilled that Bradley could help you secure the perfect warranty - he will be delighted to hear your kind words!
It’s reviews like yours that inspire us to keep up the great work. Thank you for choosing us and for your generous feedback!
All the best,
WarrantiesUK
Lisa was a amazing lady to talk too…
Lisa was a amazing lady to talk too easy going but very professional .very calm and easy to talk to
21 mai 2024
Avis spontané
Réponse de Warranties UK
Hi, Tony! 👋
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that Lisa was able to deliver such a positive experience.
Our aim is to make securing the best warranty for your needs as straightforward and efficient as possible. It’s wonderful to know we succeeded in doing that for you.
We appreciate your kind words and look forward to assisting you again in the future.
Warm regards,
WarrantiesUK
Couldn't find a better car and peice
Couldn't find a better car and price myself as I tried and did not find anything better.
17 mai 2024
Avis spontané
Réponse de Warranties UK
Hi there, Vee! 😊
Thank you for your 4-star review! We're delighted to hear you had a great experience using WarrantiesUK.
Your feedback is valuable to us, and we’re always looking for ways to improve. If there’s anything we can do to earn that extra star, please let us know! 🌟
Best regards,
WarrantiesUK
Had a 5 star service from warrantiesuk…
Had a 5 star service from warrantiesuk especially Lisa who dealt with me. Couldn’t recommend enough. She was knowledgable, really friendly and got me a great deal too. Would highly recommend you use them.
15 mai 2024
Avis spontané
Réponse de Warranties UK
Hello, Victoria! 😊 We’re absolutely delighted by your glowing 5-star review!
It’s amazing to hear that WarrantiesUK helped you find the right warranty for your needs.
Your feedback truly motivates us to keep delivering excellent service. Thank you for sharing your positive experience with Lisa - she will be over the moon to read your lovely words!
Best wishes,
WarrantiesUK
I would like to thank Lisa for thankyou Lisa her…
I would like to thank Lisa for her professional service. Would highly recommend
8 mai 2024
Avis spontané
Réponse de Warranties UK
Hello, Kai! 🌟 Your 5-star review just made our day!
At WarrantiesUK, we’re dedicated to making sure you get the best warranty experience possible.
We’re so glad that Lisa could assist you - she will be delighted to hear of your satisfaction!
Best regards,
WarrantiesUK
After speaking with Bradley who…
After speaking with Bradley who explained all the necessary details of the warranty he has provided me with I am very happy, everything was a first class service with him, I would absolutely recommend him for future use.
Joanne
14 mai 2024
Avis spontané
Réponse de Warranties UK
Hi! 😊 We’re buzzing with your wonderful 5-star review!
It’s fantastic to know that your experience with WarrantiesUK was both smooth and enjoyable.
We are so happy to hear that Bradley made the warranty process as easy as possible. He will be overjoyed to receive your kind words!
Warm regards,
WarrantiesUK
Thanks Lisa at warranties you where so…
Thanks Lisa at warranties you where so helpful and efficient would definitely recommend Brilliant cover thanks
2 mai 2024
Avis spontané
Réponse de Warranties UK
Hello, Mollie! 😊 We’re absolutely delighted by your amazing 5-star review!
It’s wonderful to hear that Lisa was able to help you find the right warranty for your needs. Your feedback truly motivates us to keep delivering excellent service.
Thank you for your trust and for sharing your positive experience with us!
Best wishes,
WarrantiesUK
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