The presales team helped clarify questions about dimensions and fit. The order came well wrapped and on time. The one part with minor surface damage was replaced within two days without any... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
My order was made last minute and I couldn't believe how quickly it was dispatched and delivered. It would be almost impossible for any item to be delivered damaged because it was packaged so well. In... Voir plus
L'entreprise a répondu
We bought a Washtower Slimline 3.0 WSTT815 to create a washing machine/tumble dryer stack.This is a really good quality product and although flat pack, straightforward to put together. No bits missing... Voir plus
L'entreprise a répondu
Very good product and met my expectations. The promotional information is accurate. Delivered well within timescale. Packaged very well to avoid damage. I would advise anyone to take time to sort the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Washtower® is a family-run company established in the Netherlands in 2017. What began as an idea to design a cupboard that would mean no more bending while doing the laundry, developed into an innovative modular cupboard system for the complete furnishing of a laundry room, bathroom or utility room. This was clearly a gap in the market because only five years after launching our business, our team of four has grown to 39 colleagues and we now sell our cupboards in Belgium, the Netherlands, Germany, Austria, Switzerland, Spain, England, France and Scandinavia. We hope to soon enter the American markets as well. We want our customers to consider it a joy to do the laundry. That is why we prioritise service and quality. We always make sure that our customers are 100% satisfied. To guarantee safety, we have had our cupboards tested extensively by the German TÜV Rheinland. Washtower® sells the first TÜV-certified washing machine cupboard in Europe, which makes us really proud!
Coordonnées de contact
4,5
Excellent
136 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy build
Easy build, feels solid, plenty of room for white goods. Delivery efficient.
9 décembre 2023
Réponse de Washtower
Dear Ms/Mr Hughes, Thank you very much for sharing such a positive review. We're glad to read this and hope you're enjoying the end result. Best regards, Babette - team Washtower
Réponse de Washtower
Dear Sir, Madam, Thank you very much for sharing your positive experiences with us! We're happy to read this. Enjoy the end result. Best regards, Babette - team Washtower
Great quality
Great quality, instructions were sometimes a bit difficult. There was an error on the drawer component and some pages were in the wrong order!
Can’t fault the product and really happy with the look and quality.
25 novembre 2023
Réponse de Washtower
Dear Mr. Knight, Thank you very much for sharing your experiences with us! We're happy to read that you're so positive. Would you be willing to share the errors in the manual via email with us? We are, as we speak, working on implementing some of the feedback from our customers. This would be very helpful, so thank you in advance. For now I hope you're enjoying the end result! Have a great weekend. Best regards, Babette - team Washtower
Terrible and expensive delivery service
2 décembre 2023
Réponse de Washtower
Dear Mr Kostis, First of all, thank you for sharing your experiences with the delivery. Unfortunately for you the costs were high in comparison with the product you bought. But since the product needs to come from the Netherlands on a pallet, we can not get the costs lower at the moment. This is something we're working on. But of course it wasn't supposed to be a bad delivery as well. This is something I forwared to the delivery company we work with. We're glad that you shared this so that we can do something about it. We hope you do enjoy the endresult of the product! Have a great weekend. Best regards, Babette - team Washtower
Your representative was very helpful in…
Your representative was very helpful in helping me select the right product. My only complaint is that you didn't let me know when you would be delivering the product,even though you said you would let me know. Thankfully I was home when it was delivered, but I wasn't expecting it and I didn't have any help to bring the large,heavy boxes inside. The delivery man did eventually help, but at first he refused because he said he wasn't allowed to, presumably for health and safety reasons. I would have preferred to have been notified of a delivery date so that I could have had someone here to help me.
1 décembre 2023
Réponse de Washtower
Dear Mr/Ms Duggal, Thank you very much for sharing the experiences you had with our service and the delivery. We're glad to read that we've been very helpful to you, but unfortunately we weren't so during the delivery... This is not as how it's supposed to happen, so we've forwared your complain to the delivery company we work with. They were supposed to call you upfront to make an appointment for delivery. Our sincere apologies for the inconvenience. We hope that the end result makes up for it and that you can enjoy a functional and clean utility room. Have a great weekend. Best regards, Babette - team Washtower
Great product and quick delivery
27 novembre 2023
Réponse de Washtower
Dear Mr. Jones, Thank you very much for sharing your positive experiences with us. We hope you enjoy the end result! Have a great day. Best regards, Babette - team Washtower
Fast delivery and a really sturdy good…
Fast delivery and a really sturdy good looking and practical product , worth the extra cost for the space it’s saved and convenient solution it’s provided
22 novembre 2023
Réponse de Washtower
Dear Adam, Thank you very much for sharing your positive experiences with us. We're happy to read this. Enjoy the solution and have a great evening! Best regards, Babette - team Washtower
Didn’t wait too long for delivery .
Didn’t wait too long for delivery .
Great quality and looks great assembled.
Considering looking at becoming an installer for this product in the uk !
24 août 2023
Réponse de Washtower
Dear Jason, Thanks a lot for sharing your experiences with Washtower. We are delighted to read that you're so positive :) Would be great to forward our customers to you as an installer; for that you can always contact us! Have a great day. Best regards, Babette - team Washtower
Amazing solution!
I have been excited for this purchase for a long time as Brexit meant it was not available in the UK for a while.
Firstly it's amazing to have the washer and dryer raised - the sturdiness of the cabinets means no shaking at all and I am Confident in the security of the product.
The extra cupboard finishes off the wall and is great, although a bit fiddly to get the door to line up.
We did have a slight glitch with the end delivery company but customer service from washtower was great and the product arrived in excellent condition and well organized for us to begin.
I love this solution and product and am very glad to have been able to purchase - thank you!
6 août 2023
Réponse de Washtower
Dear Customer, Wow! What a lovely review. We want to thank you for taking the time to write such an extensive message and we're happy to read that you're so satisfied about both the product and service. Enjoy the end result! Best regards, Babette - team Washtower
Réponse de Washtower
Dear Carmen, Thank you very much for sharing your positive experiences with us! We're happy to read this. Enjoy the end result! Best regards, Babette - team Washtower
An excellent solution, well made and worth it
I'd needed an integrated storage solution for a tumble dryer and had seen the Washtower products but was previously unable to get UK delivery so I was delighted when deliveries re-started.
It's a classic case of you get what you pay for and yes, this is a fairly expensive solution, but it really is a superbly engineered piece of kit. The instructions are excellent, step by step with accurate pictures. This is a heavy unit and it came very well vertically packed and protected on a pallet. I had to get it upstairs so it was best to unpack each box downstairs and carry the parts up as needed. It took a couple of hours to build solo and bolt onto the wall etc but I'm delighted with the end result. I ordered an 80cm top box as well which is great for towel and bedding storage, so it's worth considering if you have the ceiling height. Overall a great purchase and quality-wise I cannot fault it.
15 décembre 2022
Avis spontané
Réponse de Washtower
Thank you very much for taking the time to write this review. We are happy to hear that you are satisfied with our quality and delivery! As we just started delivering to the UK again, your feedback is very valuable to us.
We hope you will enjoy your new laundry room for a long time! :-)
Best regards, Henrieke - Team Washtower
Delighted with my washtowers
Delighted with my washtowers.
I searched for this product after seeing similar on a house show.
From beginning to end I could not fault the company. They confirmed my order and it arrived well packaged within 2 weeks.
It took about a day for my joiner to put the 3 cabinets together but they look really smart and you can see the quality. Highly recommended to give organisation and ease to your utility. Thank you and well don’t you the whole team at washtower
24 novembre 2022
Avis spontané
Réponse de Washtower
Thank you very much for taking the time to give us feedback! We are pleased to hear that you are content with our service and quality. We wish you lots of joy with your new laundry room!
Best, Henrieke - Team Washtower
Excellent product and service
Earlier this year we decided to give a new lease of life to the basement by converting it into the laundry room. After a lot of research, we opted to place the order online with Washtower.com, a company based in the Netherlands as we could not find similar product was available in the UK. Obviously, we were very apprehensive but after a lot of emails back and forth we placed the order. The cabinets were delivered by the courier on time and have been installed. We are very pleased with the quality, the cabinets are sturdy, robust and look great. From placing the order to delivery, the whole process was seamless.
5 décembre 2022
Avis spontané
Réponse de Washtower
Thank you very much for taking the time to write the positive review. We are pleased to hear that you are content with our service, quality and order process. We hope that you will enjoy your new laundry room with your cupboards from Washtower!
Best regards, Henrieke - Team Washtower
Fast and efficient service
Fast and efficient service. Systems are well manufactured and look great.
5 septembre 2022
Réponse de Washtower
Thank you very much for your positive review. We are pleased to hear that you are satisfied with our service and quality. Enjoy your new laundry room! :)
Best regards, Henrieke - Team Washtower
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.