Have had a very positive experience with Watch Direct - have purchased a few watches and also watch straps - all very well priced and delivered quickly. Recommend this company.
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Lisez les avis des autres
Stay Away! Watch never delivered. Shipping update says left their shipping partner. US postal says they never received it. Customer service repeatedly says just give it time. Today they remove... Voir plus
L'entreprise a répondu
Nice watch and well made. Fast sales processing and delivery. Excellent customer service - I emailed a few times asking about details of this watches, as well as a those of a few other Wenger Watches... Voir plus
Original purchase was delivered run over by the post truck… absolutely wrecked. Watch direct sent a more expensive replacement via express post to ensure a birthday present was ready to go!!! Absolute... Voir plus
À propos de l'entreprise
- Horlogerie
- aussi dans
- Magasin de vêtements
Coordonnées de contact
Sydney, Australie
- 1300725644
- support@watchdirect.com.au
- watchdirect.com.au
4,5
Excellent
252 avis
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A head of warning
I can see dating back to 2016, there is a negative review concerning postage issues - that the item was never delivered, then emails become scarce. It seems this is a common trend with this Company.
2026, I have been ordering consistently using Australia Post for the past 19 months with not one issue through other companies even having international items arrive within 7 days.
I placed an order through Watch Direct, with questions prior to purchase with fast same-day email replies from Watch Direct, and suddenly I am faced with a no show of delivery, and slower replies. Yes, you disclose there is a 24 hour wait period to reply email. However, you seem to quickly reply when there is an interest of a sale. Due to this, my perspective is that you do read the emails, but choose to ignore the ones you don’t want to deal with.
Subsequently, my item has not arrived at all. The item is now sold out online and doesn’t look like they’ll be sending me another of the item in question is “lost” in the mail. Wouldn’t a company just issue a refund? Most would. However they would rather YOU wait. Too bad if this was a gift!
Now I have to endure going through several investigations and complaints processes.
Update: after literally just writing this review this morning obviously it would notify Watch Direct that there has been a review written about their business. Then I get a notification to my email saying that they would like more information so they can respond to my review. So not only have they haven’t written back to my most recent email questioning about my purchase that was done back in February,but they are more interested in a review!
So, how about you email me back instead of being more concerned about the review because the review comes from you obviously not responding to my email in the first place! seriously come on.
20 février 2026
Avis spontané
Réponse de Watch Direct Australia
Hello,
Thank you for taking the time to share your experience. We’re very sorry to hear about the delay with your order and understand how frustrating this must be—especially if the item was intended as a gift.
While we dispatch orders promptly, once a parcel is with Australia Post we are required to follow their investigation process if a delivery issue occurs. As the items we sell are of significant value, and Australia Post does not cover the full cost of replacement for lost parcels, we’re unfortunately unable to issue an immediate refund or replacement while the investigation is ongoing. In many cases, parcels are delayed rather than lost and are successfully delivered after being located.
Australia Post’s investigation timeframe is up to 10 business days, and we rely on their updates during this period. We understand this is not ideal, however we will continue to follow up and ensure the matter is resolved as soon as possible.
In terms of communication, we do respond to all enquiries as updates become available. When there is no new information from Australia Post, we may not send interim replies, but please be assured we are actively monitoring the case and will contact you as soon as we receive any progress.
For urgent orders, we do also look into alternative solutions where possible to help minimise inconvenience, and we’re always happy to explore these options with you.
We understand your concerns and appreciate your patience. Please be assured we will work towards a resolution for you.
Could you please provide your order number and contact details so we can look into this further?
Kind regards,
Team Watch Direct
Customer service A+
Had a problem with a watch upon receiving it. Watch Direct customer service was absolutely brilliant, A+ and took care of the issue. Happy to recommend them.
11 février 2026
Avis spontané
Watch review
I ordered this elegant smart Swiss watch this company is not to be trusted supplying false info on product stock delivery info others have said the same on website clearly states same day delivery for Sydney residents or pick up within 1hr when you place order this is not available with this product well l only hope this watch arrives never again with these people buyers beware
27 janvier 2026
Avis spontané
Réponse de Watch Direct Australia
Hi David,
We’re genuinely sorry for the confusion and frustration caused by stock and delivery information.
We would like to clarify the delivery details to ensure our service is accurately represented.
Our Same-Day Delivery and 1-Hour Pickup options are dynamic and only appear at checkout if a specific item and your location qualify. For your order, these options were not available, and Free Shipping was the method selected
Kind regards,
Team Watch Direct
I have asked for a refund and there has been no resonse
I have asked for a refund and there has been no response
I am waiting for an email which will provide the shipping number for return but have had no response for a week,
Website says you are happy to give refunds but this doesn’t seem to be the case
29 décembre 2025
Avis spontané
Réponse de Watch Direct Australia
Dear Nicole,
We are very sorry for the frustration caused by the delay in our communication.
To clarify our process for future reference, our policy requires us to receive and assess the item before we can officially issue a refund. We appreciate your patience while we worked through these steps.
We are glad to confirm that this has now been fully resolved and your refund has been issued. Thank you for giving us the opportunity to make things right.
Best regards,
Team Watch Direct
product was what I ordered
product was what I order4ed, and arrived on time
20 décembre 2025
Avis spontané
Ordered from this company a bracelet
Ordered from this company a bracelet. At 1st the address was wrong so I emailed customer support and within 24hrs they replied and corrected. I thought great ! That was as great as it got . They sent a completely different bracelet to what was advertised and purchased. I have sent 6 emails and absolutely no response whatsoever? So do not purchase and avoid at all costs ! And yes still no response !
17 novembre 2025
Avis spontané
Réponse de Watch Direct Australia
Hi Jason,
Thank you for your feedback. We are glad we were able to resolve your address change so promptly, but we were concerned to hear that you received the wrong item.
Regarding your communication, we would like to clarify that we have no record of the six emails you mentioned. Our system only shows your original address update request, which was handled within 24 hours. It is possible your subsequent messages were sent to an incorrect address or were caught in a spam filter.
We are pleased to confirm that this has now been resolved and a full refund has been issued. We value your business and hope to provide you with a much better experience in the future.
Kind regards,
Team Watch Direct
Excellent Customer Service
Great competative price, excellent communication and customer service, very well packaged and fast, prompt delivery. All good, in particular Leilani at customer service.
14 novembre 2025
Avis spontané
Réponse de Watch Direct Australia
Hi Ian,
Thank you so much for the fantastic review!
We are thrilled to hear that you were happy with our pricing and that your order arrived quickly and safely. We take great pride in our packaging, so it’s wonderful to know that effort was noticed.
Most importantly, thank you for the special mention of Leilani. She is a valued member of our team, and we will be sure to pass your kind words along to her—feedback like this truly makes all of our days!
We look forward to welcoming you back to Watch Direct soon.
Best regards,
The Watch Direct Team
Great price and I like the watch
Great price and I like the watch, thank you
25 août 2025
Avis spontané
Réponse de Watch Direct Australia
Hi Retno,
Thank you so much for the 5-star review! We are thrilled to hear that you’re happy with your new watch and the price.
It’s always a pleasure to know our customers are satisfied with their purchase. Enjoy your new timepiece, and we hope to see you again soon!
Best regards,
The Watch Direct Team
Réponse de Watch Direct Australia
Hi David,
Thank you for the fantastic 5-star review! We’re thrilled to hear that you had such a positive experience with us.
We take great pride in our fast shipping and ensuring every item is securely packed for its journey, so it’s wonderful to know those efforts were appreciated. Enjoy your new purchase, and we look forward to seeing you again soon!
Best regards,
The Watch Direct Team
Réponse de Watch Direct Australia
Hi Glen,
Thank you for the fantastic feedback! ‘No complaints’ is music to our ears.
We’re thrilled to hear that you were happy with our pricing and that your order made it to you so quickly. Getting our products into our customers' hands as fast as possible is always the goal!
Enjoy your new purchase, and we look forward to seeing you back at Watch Direct again soon. :)
Best regards,
The Watch Direct Team
Beautiful jewellery box
Product as described, beautiful and good quality. Quick delivery.
22 juillet 2025
Réponse de Watch Direct Australia
Hi Aga,
Thank you for the lovely review! We are so pleased to hear that you are happy with the quality of your new jewellery box and that it reached you quickly.
Enjoy your new purchase, and we look forward to seeing you again soon!
Best regards,
The Watch Direct Team
Earrings not as expected, but possibly my oversight
Great delivery time, packaged reasonably well. However, the product Silver earrings are much smaller in reality compared to the website. My error for not taking notice of the advertised description/dimensions. With that said, the photos IMO gave the impression that they were larger. Therefore, I was very disappointed with them unfortunately but I didn’t want the inconvenience of returning them. The earrings were sold at an individual price $35 per earring; which could be confusing also. I could quite easily have mistakenly thought that I was ordering a pair had I not had my coffee, but would have only received and actually paid for one! In hindsight that would probably have been good. $70 for two earrings that I don’t really like. Nice long posts however and butterflies, so far I’ve not lost them.
23 juin 2025
Réponse de Watch Direct Australia
Hi Abelyn,
Thank you for your honest and detailed feedback. We are sincerely sorry to hear that the earrings were not what you expected.
Regarding the size and appearance, we rely strictly on the manufacturer’s descriptions, dimensions, and photography to represent each item. We strive to provide all technical specifications (like measurements) so our customers can make informed choices, though we understand how professional photography can sometimes make an item appear larger than it is in reality.
We also appreciate your feedback regarding the individual pricing. We sell some items individually to accommodate those who prefer to mix and match or have multiple piercings, but we always want that to be as clear as possible at checkout to avoid any confusion.
We’re glad to hear you were happy with the delivery speed and the security of the posts!
Best regards,
The Watch Direct Team
Good afternoon
Good afternoon, I have previously sent a email to advise that the watch does not go. I would appreciate if you could advise whether I should return it to you, or have it checked out by a jeweller in NZ. Please let me know what you would like to do. Regards Marian Graveson
21 avril 2025
Fast processing of my order and…
Fast processing of my order and delivery very reasonable price a huge $400 saving from the price I was advised in a retail store for the exact same model. The watch is beautiful and arrived exactly as I expected.
24 mars 2025
Quick delivery
Quick delivery, a good price and the watch was exactly as the advertised image!
23 mars 2025
Very helpful and quick service.
Didn't answer the phone at first, so I left a message. They returned my call within 10 mins. They were then very helpful with my questions. After easily placing the order online, I received it the next day with no postage fees. Very happy and I'm recommending them to anyone who mentions they're after a new watch.
24 mars 2025
Excellent service and great product
Excellent online service and genuine product and great prices and fast delivery highly recommended store
30 janvier 2025
Avis spontané
Their excellent Responsiveness and…
Their excellent Responsiveness and understanding of my situation when requesting a return.
I would recommend them to anyone
22 janvier 2025
Experience purchasing watch
Easy site to navigate. Great pricing and fast delivery. Overall an extremely professional company to purchase from.
22 janvier 2025
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