I called and spoke to your lovely agent Claire Eland in Customer service today, who was very efficient with dealing with what i thought would be a bigger issue than what it was. she reassured me that... Voir plus
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Lisez les avis des autres
Water 2 Business have hugely improved in recent years. The phone is answered within 5 minutes, often sooner, all of the staff are knowledgable and follow up on the concern. Ben was particularly helpfu... Voir plus
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I called up earlier in the week and spoke to Benjamin at Water2business. I was having problems accessing my online account, and Benjamin was able to help me out there and then. Every business should h... Voir plus
L'entreprise a répondu
Rang Clare to sort out our online account. Unfortunately the portal had issues so she escalated for me. In the meantime she was able to secure a refund for us, send a latest invoice and was extremely... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At water2business our ethos is to work in partnership with businesses to manage their water supply and wastewater requirements. We create water efficiency programmes tailored to companies’ individual needs; giving a total understanding of water consumption as well as how best to reduce costs and improve environmental performance. We are committed to working honestly and transparently and won’t make promises we cannot keep.
Coordonnées de contact
21e Somerset Square, BS48 1RQ, Nailsea, Royaume-Uni
- 0345 600 2 600
- customer.services@water2business.co.uk
- water2business.co.uk
4,9
Excellent
883 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Siraj Sadiq
Siraj Sadiq was very good dealing with my business matter.
He was very understanding and polite.
15 avril 2026
Avis spontané
Réponse : water2business
Hi Silvio
Thank you for leaving me a review and for your kind words.
It was great to speak with you and be able to help with your query.
If you need anymore help, you know where I am.
Thanks again,
Siraj and water2business
Five stars!
I called up earlier in the week and spoke to Benjamin at Water2business. I was having problems accessing my online account, and Benjamin was able to help me out there and then. Every business should have helpful staff like Benjamin!
23 mars 2026
Avis spontané
Réponse : water2business
Hi David
Your review has really put a smile on my face, thank you so much!
It was great speaking with you and I am glad we managed to get your online account sorted out for you. If you need any more assistance with your water account, we are all here to help!
Thanks again,
Benjamin at water2business
Well done
Thank you for your efficient and polite response to my original query and the quick solution supplied.
23 mars 2026
Avis spontané
Réponse : water2business
Thank you for taking the time to leave us such a great review.
Our Customer Services teams are always on hand when you need us and we are always happy to help!
Kind regards,
Nicole at water2business.
Brilliant service from Alex
Brilliant service from Alex, sorting out missing account details
24 mars 2026
Avis spontané
Réponse : water2business
Hi Guy
Wow, your review and really made my day, thank you so much!
If you need any more help with your water account, please let me know and I will be happy to help
Thanks again,
Alex at water2business
I called and spoke to your lovely agent…
I called and spoke to your lovely agent Claire Eland in Customer service today, who was very efficient with dealing with what i thought would be a bigger issue than what it was. she reassured me that everything was in hand and provided timescales and identified the urgency in getting things updated. Claire is an asset to your company.
23 mars 2026
Avis spontané
Réponse : water2business
Thank you for your review and kind words.
It was really lovely to chat with you and I'm pleased I was able to ease your concerns.
If you need anymore help in the future, you know where I am.
Claire at water2business
Excellent customer service
The customer service received from Siraj Sadiq
Customer Service Advisor was excellent and very helpful
Thank you for your help
12 mars 2026
Avis spontané
Réponse : water2business
Hi Mark,
Thank you so much for your five star review.
We have passed your comments on to Siraj who was so pleased to hear them.
Kind regards,
The water2business team
Good helpful staff for who nothing was to much trouble
Rang Clare to sort out our online account. Unfortunately the portal had issues so she escalated for me. In the meantime she was able to secure a refund for us, send a latest invoice and was extremely pleasant in the whole process. Would recommend this company
11 mars 2026
Avis spontané
Réponse : water2business
Hi Vicki,
I was so happy to be able to help! Thank you for taking the time to leave the feedback.
If you need anything else, please get in touch.
Thank you
Claire at water2business
Siraj was so helpful
Siraj was so helpful, cheery, explained all the steps, apologised for silence whilst he was retrieving info and was generally a lovely happy voice at the end of the phone who found out why I was struggling to access my account and resolved it. He facilitated payment and was so helpful. Thankyou for making my day easier ♥️ Hannah
10 mars 2026
Avis spontané
Réponse : water2business
Hi Hannah,
Thank you for your five star review, it was a pleasure speaking with you. I'm glad I was able to get you access to your online account.
Please don't hesitate to get back in touch if needed.
Kind regards,
Siraj at water2business.
Another perfect experience
I have just got off the phone from Chris. He was polite, clear and understanding of my problem. He stayed in the phone until the issue was sorted and set it up so the same issue would not happen next time. Dealing with water 2 business is always easy. They could show others how to lead in excellent customer care and resolving issues.
2 mars 2026
Avis spontané
Réponse : water2business
Hi Jo
Wow, what a lovely surprise to come in to, thank you so much for your review!
It was great to speak with you and I'm so pleased that you found the process so simple.
We are always here if you need anymore help.
Have a great day
Chris at water2business.
Jack P is an excellent account manager…
Jack P is an excellent account manager and I truly appreciate his support!!
26 février 2026
Avis spontané
Réponse : water2business
Hi Natasha
Thank you for your review.
We agree, we think Jack is excellent too! Our account managers are always happy to support in any way they can.
Thanks again
The water2business team!
BILL QUERIES
BILL QUERIES
I rang and the phone was answered by Claire Eland, who helped sort out an overcharge on one trough and how to test for a leak on another trough. Claire was incredibly helpful and I was very impressed with the service I was given
24 février 2026
Avis spontané
Réponse : water2business
Hi Sian
It was really lovely to speak with you earlier, I was so happy to be able to help!
If you need anything else, you know where I am.
Thanks again
Claire at water2business
Excellent service
Water2Business provide an excellent service. You never have to wait long for the phone to be answered and staff are always very helpful and knowledgeable. They explained what was happening every step of the way during a recent water leak and helped me through the form filling process for a leak allowance (which was surprisingly easy as it turned out). A particular mention has to go to Tara who was instrumental in making the process stress-free.
6 février 2026
Avis spontané
Réponse : water2business
Thank you so much for your review Steve.
I was really happy to be able to help you in getting an allowance for your water leak, it’s great to hear how easy you found the process!
If you need a hand with anything else in the future, please let me know and I will be happy to help!
Thanks again
Tara at water2business
Claire was very helpful and went above…
Claire was very helpful and went above and beyond to help our school find the source of our water leak.
5 février 2026
Avis spontané
Réponse : water2business
Hello Dawn,
It was so lovely speaking with you, I am really pleased to be able to ease the worry for you.
If you need any more help with this, I will be here to help!
Thanks
Claire
The response to the water leak refund…
The response to the water leak refund was quick and easy, and the communication was excellent.
Easy forms to complete as well.
Thank you
3 février 2026
Avis spontané
Réponse : water2business
Hi Debra,
Wow, you have made my day with this review - thank you so much!
I was really pleased to be able to get your allowance sorted for you so quickly.
I know how tricky forms can be so its great that you found ours easy to fill out.
Thanks again
Tara
Water 2 Business have hugely improved…
Water 2 Business have hugely improved in recent years. The phone is answered within 5 minutes, often sooner, all of the staff are knowledgable and follow up on the concern. Ben was particularly helpful today and actually wants to sort out the issue. It’s so rare these days to have people in utility companies that truly care and want to help one.
28 janvier 2026
Avis spontané
Réponse : water2business
Thank you so much for this review Liz, I am glad to hear you’ve noticed the improvements we've been working on.
This is the best part of my job so I am chuffed to know I made a difference.
We really appreciate you and we’re here if you need anything.
Ben
Superb Customer Service
Superb Customer Service! I have had to phone with 2 queries regarding moving premises. Both times they answered quickly (no on-hold) and could resolve all my issues whilst I was on the phone. I dealt with Katt J.
21 janvier 2026
Avis spontané
Réponse : water2business
Thank you for leaving such a lovely review Graham.
I’m really glad I could help get everything sorted for your move, and it’s great to hear you didn’t have to hang around on hold.
If you ever need anything else or have more questions as you settle into the new place, you know where to find us.
Katt at water2business
Confidence in the company
After a conversation with Jess Hodge today I feel confident and reassured that the matter will be dealt with.
Her telephone manner was excellent and polite.
6 janvier 2026
Avis spontané
Réponse : water2business
Thank you for taking the time to leave me a review Neil.
It was lovely to talk to you and thank you for the compliment on my telephone manner!
Jess at water2business
Claire.E dealt with my issue amazingly
Had the lovely Claire.E deal with my situation today. She was absolutely amazing! Very efficient, understanding and supportive. Was extremely thorough in explaining everything to me in great detail. Not many utility companies I speak to have such friendly service but Claire was outstanding!
17 décembre 2025
Avis spontané
Réponse : water2business
Thanks for leaving me such a wonderful review Jade.
I’m so happy that I was able to help and make things a little easier for you.
Thank you again for taking the time to leave your feedback.
Claire at water2business
VERY, VERY POOR SERVICE
First time I have dealt with W2B.
Made enquiry, then they came back and asked for the customer LOA - Responded saying what is an LOA - but it will take 10 days
10 DAYS! to find out about an abbreviation!!!
Been waiting on the phone for 45 minutes trying to get through to speak to someone - Interesting to find out actually how long they will make me wait.
Music is absolutely horrendous!!
28 novembre 2025
Avis spontané
Réponse : water2business
Thanks for sharing your feedback.
I’m really sorry to hear about the frustration you’ve had trying to get through and the confusion around the abbreviation used.
Our response times are not where we would like them to be at the moment and this is not how we strive to deliver customer service.
I am pleased we were able to speak with you on Friday to clear this up.
Kind regards,
Ellie Parker
Customer Services Manager
Useless -cannot get through on the…
Useless -cannot get through on the phone
No online chat
Boo Hiss
Edited:
The cut and pasted nonsense reply about having more calls than usual makes it worse. All poorly serviced companies use this as standard relying on IVR and AI instead of employing, trained humans to deal with the job.
This is a real review based on zero service from Water2 Business. Account details have been provided and looking forward to a human who knows what they are doing, making contact.
23 octobre 2025
Avis spontané
Réponse : water2business
Hi Dino,
Thanks so much for taking the time to leave us a review, I’m sorry you’ve had trouble getting through on the phone. I completely understand how frustrating that is.
We’re currently experiencing a higher than usual volume of calls and doing everything we can to answer as quickly as possible. If you’re able to give us another try, we’ll do our best to get to you as soon as we can.
In the meantime, we’ve tried to locate your account so we can look into things properly, but haven’t had any luck just yet.
If you could send us a quick email at customer.services@water2business.co.uk with your name, address, and any reference number you might have, this will help us get straight to the bottom of things and hopefully turn this around for you.
Looking forward to hearing from you.
Kind regards,
Ellie Parker - Customer Services Manager
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