I bought a SUP board and phone case which were both delivered rapido. Unfortunately I had to return due to no longer needing and the customer service from start to end of that process was super helpfu... Voir plus
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Lisez les avis des autres
I bought a Navigator inflatable Kayak from Wave. The kit all arrived on time and in good order. The boat is great! I am a hard kayak paddler and wanted this for easy transport when travelling, and I h... Voir plus
I sent an email to the customer support team at Wave yesterday (sunday) as i couldnt find their sizing guide for fheir changing robes. I wasnt expecting to get an answer till Tuesday as its a bank h... Voir plus
L'entreprise a répondu
Jade was really helpful and acted quickly to try and support my queries around stock and previous offers. It was refreshing to see quick customer service and although not everything could be resolved... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Sports d'aventure
- Magasins d'articles de canoë-kayak
- Magasin d'équipements sportifs d'extérieur
- Magasin de surf
À propos de Wavesupboards
Écrit par l'entreprise
Wave offers a wide range of premium stand-up inflatable paddleboards (SUPs) and kayaks for every adventure.
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WaveSupBoards.com provides a curated selection of stand-up paddleboards, designed to cater to all levels of paddlers, from beginners to professionals.
Explore our popular models:
- Cruiser SUP Range – Perfect for leisurely paddling and recreational use.
- Tourer SUP Range – Designed for long-distance paddling and enhanced performance.
- Woody SUP Range – Beautifully crafted boards with a wooden finish for style and functionality.
- Pro SUP Range – High-performance boards for serious paddlers and competitors.
Additionally, we offer a selection of versatile kayaks:
- Kayak Range – Lightweight and durable kayaks for any water conditions.
At WaveSupBoards.com, we are committed to providing quality products, outstanding customer service, and fast shipping. Our boards are built with eco-friendly materials to ensure sustainability while delivering superior performance on the water.
Whether you’re exploring a calm lake or paddling out on the ocean, our SUPs and kayaks will enhance your experience and help you create lasting memories on the water.
SHOP NOW
Coordonnées de contact
9-10 Charlotte Square , NE1 4XF, Newcastle Upon Tyne, Royaume-Uni
- 441138683726
- customercare@wavegobal.com
- wavesupboards.com
4,5
Excellent
1 k avis
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Totally Unacceptable Customer Service
I ordered a paddle board on 11th December and received confirmation of the order which also states DPD next day delivery. On the 18th December I contacted them only to be told the board is out of stock. I wonder when they were ever going to tell me! I asked when the board was going to be back in stock and was told they expect it to be in stock in March at some point but that it would be an upgraded model. I asked if we were to wait until March would they be sending it to me at the same price as that I have already paid. No response - no surprise. I have asked for a full refund but have not had confirmation that it has been activated so I have involved Paypal. I am very cross because this was a christmas present for me son and if they had told me earlier I could have purchased a different board from elsewhere in time for Christmas and also I would have received the refund in time to be able to afford to buy another board.
19 décembre 2025
Avis spontané
Réponse de Wavesupboards
Hi,
Thank you for your review,
I am sorry to hear this, I have sent a request for your order number or email address.
Once I have this, I will be happy to call you and resolve this
I look forward to hearing from you.
Any questions, please let me know
Kind regards
David
New paddle Board
Very easy website to use.Hassle free process from buying to delivery would recommend using this company.
9 novembre 2025
Amazing customer service
Amazing customer service.
Great communication.
We are very happy with our purchase.
1 décembre 2025
Avis spontané
Réponse de Wavesupboards
Hi March,
Thank you so much for your kind feedback! We’re really pleased to hear you’re happy with your purchase and our service.
Best regards,
Antria @ Wave Sups
Esther was extremely helpful when no-on…
Esther was extremely helpful when no-on else was available to support me. The tracking number I was given didn't work and the parcel was returned once. Esther was super!
15 décembre 2025
Avis spontané
Réponse de Wavesupboards
Hi Justin,
Thank you for your feedback! We’re really glad Esther was able to step in and help resolve the issue. We’ll be sure to pass on your kind words to her.
Kind regards,
Antria @ Wave Sups
Réponse de Wavesupboards
Hi Carl,
Thank you for your great review! We’re glad you’re happy with the board, the price, and the fast delivery.
Kind regards,
Antria @ Wave Sups
Order WAVESUP40647
Order WAVESUP40647
Paid on the 3rd December and still waiting to receive my item. PayPal is stepping in ( 11 December) as no communication. Tracking is not provided, email response with no information, phone line is not working
11 décembre 2025
Avis spontané
Réponse de Wavesupboards
Hi Liliya,
Thanks for your review.
We’re really sorry that we weren’t able to fulfil your order due to a stock error. I can see that our team has requested a refund for you, and this has now been resolved.
Please don’t hesitate to get in touch if we can assist you further.
Best regards,
Antria @ Wave Team
I would recommend this company
I would recommend this company.
I had a small problem with them because my order was out of stock in the colour I ordered and I was not informed and the order didn’t arrive.
However when I queried why the order hadn’t arrived, I had excellent service from Sophie (SS) and an alternative colour is on the way to me.
10 décembre 2025
Avis spontané
Réponse de Wavesupboards
Hi Helen,
Thank you for your review and for recommending us.
We’re sorry for the initial stock issue and lack of communication, but we’re glad Sophie was able to help and arrange an alternative colour for you. We really appreciate your understanding.
Kind regards,
Antria @ Wave Sups
These are the best changing robes…
These are the best changing robes around,I already have two for dog walking and waiting to buy a 3rd for best 🥰 i can be out in the rain all day and always dry underneath 😊
I’ve been waiting for a size small to come back in stock and Sophie at customer services has been so good with keeping me posted and replies to emails promptly.
Highly recommend these changing robes,wouldn’t even try another brand now 🥰
9 décembre 2025
Avis spontané
Réponse de Wavesupboards
Hi Dawn,
Thank you so much for your lovely review! We’re thrilled to hear how much you love the changing robes and that they keep you dry in all weather. We’ll be sure to pass your kind words on to Sophie — she’ll be delighted to hear them. Thanks again for the recommendation!
Best regards,
Antria @ Wave Sups
Great products and a great price in the…
Great products and a great price in the sale. Next day delivery was even better service
21 novembre 2025
Réponse de Wavesupboards
Hi there,
Thank you for your great feedback! We’re glad you’re happy with the products, the sale price, and the next-day delivery.
Best regards,
Antria @ Wave Sups
Very quick delivery and great product
Very quick delivery and great product! Very happy with my purchase.
11 novembre 2025
Réponse de Wavesupboards
Hi Sarah,
Thank you for your lovely feedback! We’re really pleased to hear you’re happy with both the product and the fast delivery.
Kind regards,
Antria @ Wave Sups
Good price but limited response
Really good price, one downside the order I received was incorrect and I contacted them. There was no response which made me contact them again. I received the rest of the order 2 days later but it would have been helpful to receive acknowledgement of the first email to save re attempting contact.
In terms of the item, I cannot fault it, brilliant first paddle board for my daughter and a really decent deal and kit.
22 juin 2025
Réponse de Wavesupboards
Thank you so much for your honest feedback! 💙 We’re really glad to hear you’re happy with the price and that the paddle board has been a brilliant first board for your daughter — that means a lot to us.
We’re very sorry about the delay in responding to your first email. You’re absolutely right — an acknowledgment would have saved you the trouble of chasing it up, and we appreciate you highlighting this. We’re continually working to improve our response times and communication, so your feedback is genuinely helpful.
We’re pleased everything arrived safely in the end, and we hope your daughter enjoys many adventures on the water!
The Wave Team
Réponse de Wavesupboards
Hi Sue,
Thank you so much for your wonderful feedback! We’re delighted to hear you’re happy with your purchase — and wow, three of them! We really appreciate your support and hope you continue to enjoy your WAVE products.
Kind regards,
Antria @ Wave Team
Great customer service
I bought a WAVE paddleboard a few years ago and it has got so much use! I unfortunately lost my fin on the last paddle of the season. I contacted WAVE as couldn’t see they sold the fin and was told it was now discontinued. Antria was so helpful and kindly agreed to hunt for one. One has been popped in the post. Thank you very much - amazing customer service!
6 novembre 2025
Avis spontané
Réponse de Wavesupboards
Hello Jenny,
Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that your paddleboard has brought you so much enjoyment over the years. It’s great to know that I was able to assist you :)
We really appreciate your support and hope you enjoy many more great paddles ahead!
Best regards,
Antria @ Wave Team
Good customer service with fast…
Good customer service with fast response to emails.
Although the did not update my delivery address after me contacting them and they agreeing that could and would.
However the prices are fair and fast delivery.
18 août 2025
Réponse de Wavesupboards
Hi David,
Thank you for taking the time to share your feedback. We’re really pleased to hear you were happy with our customer service, fair pricing, and quick delivery.
We’re sorry to learn there was an issue updating your delivery address after confirmation — that’s certainly not the experience we aim to provide.
Your comments have been passed on to our team so we can ensure this doesn’t happen again. We truly appreciate your understanding and support.
Best regards,
Antria @ Wave Team
Easy to order came quickly good product…
Easy to order came quickly good product at a good price
23 septembre 2025
Réponse de Wavesupboards
Hi there,
Thanks so much for your kind review! We’re glad to hear your order arrived quickly and that you’re happy with the product and price.
Best regards,
Antria @ Wave Team
Helpful Live Chat
I placed my order and accidently made a typo in the email address, The live chat was intuitive AI that quickly identified i needed human intervention and i was soon talking with a human and able to resolve my issue quickly. Thanks David for your quick and efficient help.
23 octobre 2025
Avis spontané
Réponse de Wavesupboards
Hi Sharon,
Thank you so much for your wonderful review! We’re so pleased to hear that our live chat system helped connect you quickly with our team and that David was able to resolve your issue efficiently.
We truly appreciate you taking the time to share your experience — feedback like this means a lot to us and to our support team.
Kind regards,
Antria @ Wave Team
Venturer Drop stitch Canoe.
Good communication prior to being sent. Delivery as expected. Very pleased with product quality etc.
6 octobre 2025
Réponse de Wavesupboards
Hi John,
Thank you so much for your kind feedback! We’re really glad to hear that you were happy with the communication, delivery, and quality of your product. It’s great to know you’re pleased with your purchase.
We truly appreciate your support and hope you continue to enjoy your Wave product!
Best regards,
Antria @ Wave SUPs
Great Service
Antria and Sophie were very quick to respond to my queries and provided me with all of the information I requested - great service!
17 octobre 2025
Avis spontané
Réponse de Wavesupboards
Hi there,
Thank you so much for your kind words! We’re so glad to hear that you were happy with the support from Sophie and myself. Providing quick, helpful service is something we take great pride in, and your feedback means a lot to us.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
Antria @ Wave Sups
Great customer service support
Great customer service support from Sophie and help to quickly resolve an issue with our board!
17 octobre 2025
Avis spontané
Réponse de Wavesupboards
Thank you for your lovely feedback! We’re so pleased to hear Sophie was able to help and get your board issue resolved quickly. We’ll be sure to pass along your kind words — she’ll be delighted! Wishing you plenty of great adventures out on the water. 💙🏄♂️
Excellent Service and High-Quality Products
I ordered robes as a gift, but due to the courier’s fault, the shipment was damaged. I communicated with the company representative, Antria, who was very responsive. She quickly organized the return of the damaged package and sent us a new robe. The products are of very high quality — we love them! Communication was excellent, and the company handled the issue efficiently and professionally.
1 octobre 2025
Avis spontané
Réponse de Wavesupboards
Hello Inga,
Thank you so much for your lovely review! I’m really glad we were able to get everything sorted quickly for you after the courier issue. It means a lot to hear that you’re happy with both the service and the quality of the robes — that truly makes our day!
We appreciate your patience and kindness throughout the process, and we hope you continue to enjoy your robes for a long time to come.
Warm regards,
Antria @ Wave Team
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