I bought a SUP board and phone case which were both delivered rapido. Unfortunately I had to return due to no longer needing and the customer service from start to end of that process was super helpfu... Voir plus
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Lisez les avis des autres
I bought a Navigator inflatable Kayak from Wave. The kit all arrived on time and in good order. The boat is great! I am a hard kayak paddler and wanted this for easy transport when travelling, and I h... Voir plus
I sent an email to the customer support team at Wave yesterday (sunday) as i couldnt find their sizing guide for fheir changing robes. I wasnt expecting to get an answer till Tuesday as its a bank h... Voir plus
L'entreprise a répondu
Jade was really helpful and acted quickly to try and support my queries around stock and previous offers. It was refreshing to see quick customer service and although not everything could be resolved... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Sports d'aventure
- Magasins d'articles de canoë-kayak
- Magasin d'équipements sportifs d'extérieur
- Magasin de surf
À propos de Wavesupboards
Écrit par l'entreprise
Wave offers a wide range of premium stand-up inflatable paddleboards (SUPs) and kayaks for every adventure.
SHOP NOW
WaveSupBoards.com provides a curated selection of stand-up paddleboards, designed to cater to all levels of paddlers, from beginners to professionals.
Explore our popular models:
- Cruiser SUP Range – Perfect for leisurely paddling and recreational use.
- Tourer SUP Range – Designed for long-distance paddling and enhanced performance.
- Woody SUP Range – Beautifully crafted boards with a wooden finish for style and functionality.
- Pro SUP Range – High-performance boards for serious paddlers and competitors.
Additionally, we offer a selection of versatile kayaks:
- Kayak Range – Lightweight and durable kayaks for any water conditions.
At WaveSupBoards.com, we are committed to providing quality products, outstanding customer service, and fast shipping. Our boards are built with eco-friendly materials to ensure sustainability while delivering superior performance on the water.
Whether you’re exploring a calm lake or paddling out on the ocean, our SUPs and kayaks will enhance your experience and help you create lasting memories on the water.
SHOP NOW
Coordonnées de contact
9-10 Charlotte Square , NE1 4XF, Newcastle Upon Tyne, Royaume-Uni
- 441138683726
- customercare@wavegobal.com
- wavesupboards.com
4,5
Excellent
1 k avis
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Réponse de Wavesupboards
Hi Tina,
Thank you so much for your kind feedback! We’re delighted to hear that your query was resolved quickly and that Sophie provided you with great service.
I’ll be sure to pass your lovely comments along to her — she’ll be so pleased to hear them!
Kind regards,
Antria @ Wave Team
Great Customer Service
I had a issue with one of the attachments. I spoke to Esther who was very helpful and arranged a replacement part immediately. Very happy with the board and the customer service.
4 octobre 2025
Avis spontané
Réponse de Wavesupboards
Hi Tom,
Thank you for your kind words! I’m so glad Esther was able to help and get a replacement part sorted out quickly. It’s wonderful to hear that you’re happy with both your board and our customer service!
We hope you continue to enjoy using your board and that it brings you many great sessions ahead!
Best regards,
Antria @ Wave Team
Fast delivery, great customer service.
My order came next day, I got all components out of the package and pumped it up to check any damages, everything was fine!
I had trouble with the pump not reading and contacted the helpful customer service team, Esther got back to me with a quick response we found that it was me that was the issue! Not the pump.
Amazing service and amazing products! Highly recommend
3 octobre 2025
Avis spontané
Réponse de Wavesupboards
Hi Thai,
Thank you so much for your kind words! We’re thrilled to hear that your order arrived quickly and that everything was in perfect condition. I’m glad Esther was able to assist you and that it was an easy fix in the end.
Your recommendation means a lot to us, and we hope you enjoy your spa to the fullest!
Best regards,
Antria @ Wave Team
We ordered 2 large dry robes but we…
We ordered 2 large dry robes but we realised when they were here they were the wrong size, Anita was great and helped guide my through the return process. We've since ordered the same robes in medium and their perfect!! Highly recommend!
25 septembre 2025
Avis spontané
Réponse de Wavesupboards
Hello Dan,
Thank you so much for sharing your experience! I’m really glad I could help guide you through the return process, and it’s wonderful to hear that your new medium robes are the perfect fit. Your recommendation means a lot, and I hope you enjoy your robes for a long time to come!
Best regards,
Antria @ Wave Team
10 stars!!!!
I couldn’t recommend enough. Bought myself the cruiser at the start of the year & over summer, my 10 and 6 year olds would spend hours out in it together. I’ve just purchased a second board for my daughter’s 11th birthday so that I can actually use my board again as she had loved it. The customer support is fab too & if I’ve had questions, I’ve had quick responses
19 août 2025
Réponse de Wavesupboards
Wow – thank you so much for the 10 stars! 🌟 We’re over the moon to hear how much your family has enjoyed the Cruiser, and what a perfect birthday gift for your daughter too. It’s wonderful knowing our boards are helping create so many fun memories together. We’re always here if you need us again – happy paddling! 💙
Fantastic product and great value for money.
After extensive research I decided to purchase a Wave Navigator kayak from Wavesupboards.com.
Communication with the company was excellent by both email and phone. Advice was friendly and immediate.
I had to pre order as the 1/2 person model had sold out.
It was well worth the wait.
The quality of the kayak was even better than expected.
Attention to detail is incredible.
Even the instruction booklet is clear, well designed and produced on good quality paper.
Construction materials are very tough and easy to clean and maintain. The design is practical and obviously based on thorough testing and wide experience of the activity.
All accessories are included in a well made carry case. Nothing else is needed to get you on the water.
It was important for me to have a kayak that easily converts from one to two people. The clever design makes this adjustment quick and easy.
I’ve owned a number of both rigid and inflatable kayaks, but not come across anything that can touch the Wave Navigator for quality and incredible value for money.
The whole experience reflects an enthusiastic company that really cares about its products and customer service.
I can thoroughly recommend the Wavesupboards team and their products without reservation.
25 septembre 2025
Avis spontané
Réponse de Wavesupboards
Thank you so much for taking the time to share such a detailed and thoughtful review! We’re thrilled to hear that your Wave Navigator kayak has exceeded your expectations and that the whole experience – from communication to the final product – has been so positive. It’s great to know you appreciate the design, quality, and versatility, as these are things we put a lot of care into. We’ll be sure to share your kind words with the team, as feedback like this really motivates us. We look forward to seeing you enjoy many adventures on the water with your new kayak! 🚣♂️🌊
Réponse de Wavesupboards
Thank you for your feedback! We’re glad to hear you’re happy with the quality of your item. 💙
Réponse de Wavesupboards
Thank you for your kind feedback! We’re so pleased to hear you found our website easy to use and that your order arrived quickly. We hope you enjoy your purchase and look forward to welcoming you back again soon!
Pump doesn't work properly and doesn't…
Pump doesn't work properly and doesn't show pressure level. Main fin doesn't fit into the clip.
18 août 2025
Réponse de Wavesupboards
Hi,
Thank you for your review, I am sorry to hear of this issue
I sent an email to you yesterday to get this resolved. I look forward to your response.
Kind regards
The Wave Team
Excellent boards!
Excellent boards! comes with all, what you need to get paddling. All wrapped very well with plastic free packaging plus prompt delivery.
Best price on the market with a high quality,highly recomended!
19 août 2025
Réponse de Wavesupboards
Thank you for your fantastic review! We’re delighted to hear you’re enjoying your board and that you appreciated the eco-friendly packaging, quality, and value. It’s great to know everything arrived promptly and ready for the water. Your recommendation means a lot to us – happy paddling! 🌊🛶
Inflator issue
I was having difficulty with my current paddleboard inflator so raised my issue with Wave SUP Boards.
After a few conversations back and forth Esther from Wave Sups was very helpful and very quickly came to a very reasonable solution which I am very happy with the outcome and over all very happy with the customer service I have received.
22 septembre 2025
Avis spontané
Réponse de Wavesupboards
Thank you for sharing your feedback! We’re so pleased to hear that Esther was able to assist you and find a quick and reasonable solution for your paddleboard inflator. Delivering great customer service is really important to us, and it’s wonderful to know you’re happy with both the outcome and your experience with Wave SUP Boards.
We truly appreciate your support and look forward to seeing you back on the water soon!
Best regards,
The Wave SUP Boards Team
Bought a paddle board
Bought a paddle board, delivery was quick to be fair but oh my god…the return process! I needed to send it back straight away, their return policy states it has to happen within 14 days of purchase. Sent it back within 4 days….at my cost. Their return address is unclear, send it to ‘this’ address even though you bought it from somewhere different and their HQ is another address and there correspondence emails are always sent from someone different with generated email responses.
1 month later and threatening credit card and small claims legal action I finally got a refund. If you know what you want I would say it’s an acceptable company to use but otherwise stay well clear as you won’t get any help when returning. Shame companies take this stance when people spend hard earned money on products and want a simple return process. Won’t use again.
4 septembre 2025
Avis spontané
Réponse de Wavesupboards
We’re very sorry to hear about your disappointing experience with our returns process. This is certainly not the level of service we aim to provide. While our policy requires returns within 14 days, it should never have been so confusing or frustrating for you to arrange, and we apologise for the unclear communication regarding addresses and emails.
We’re glad your refund has now been processed, but we completely understand your frustration with the delay. Please be assured that we are reviewing our returns process and communication procedures to make them clearer and more efficient moving forward.
We value all feedback, even when it’s not positive, as it helps us improve. Thank you for taking the time to share your experience.
Best regards,
Top quality Boat and Customer Services
After reading/watching many reviews I went for the wave Navigator directly from Wave website. The ordering process and updates regards the shipment (pre-order) was great and actually arrived before the estimated date. When the boat arrived and had the maiden trip, couldn't be happier with the quality, stability and accessories. A massive thanks to Sophie from customer services who was and still is excellent answering all of this newbie here questions promptly. These all together confirms that I have made the right choice!
18 septembre 2025
Avis spontané
Réponse de Wavesupboards
Thank you so much for your fantastic review! We’re thrilled to hear that your Wave Navigator has exceeded your expectations and that the ordering process and pre-order updates were smooth.
It’s great to know that Sophie was able to support you and answer all your questions — we’ll be sure to pass on your kind words to her. Your feedback really means a lot to us and confirms that we’re doing our best to provide both top-quality products and customer service.
Enjoy many amazing adventures on the water!
Best regards,
The Wave SUP Boards Team
Excellent customer service and peace of mind
The customer service from the team at Wave, with a particular shout out for Jess, Sophie and Antria who have spent a significant amount of time answering my many, many questions, has been phenomenal. If you are thinking of buying a paddleboard or kayak and want the reassurance that there will be a team on the end of an email, who will respond quickly, answer your questions fully and any issue dealt with promptly then I wouldn't shop anywhere else.
16 septembre 2025
Avis spontané
Réponse de Wavesupboards
Thank you so much for your fantastic feedback! We’re thrilled to hear that Jess, Sophie, and Antria could provide the support and reassurance you needed. Your kind words mean a lot, and we’ll be sure to pass them on to the team. We truly appreciate you taking the time to share your experience and are delighted to know you feel confident shopping with us!
Order update request - great service
I contacted support with a query about the delivery status of my order and Sophie was able to get me the answers i needed very quickly. Response time was excellent and the support i received was very personal which is a refreshing change compared to some other web chats i have used.
16 septembre 2025
Avis spontané
Réponse de Wavesupboards
Thank you so much for your kind words! We’re delighted to hear that Sophie could provide quick and personal support regarding your order. She’ll be thrilled to see your feedback. We really appreciate you taking the time to share your experience and are glad we could make the process a positive one!
Handled the query very professionally
Handled the query very professionally, even though i could find the photos Sophie was very patient with me.
15 septembre 2025
Avis spontané
Réponse de Wavesupboards
Thank you so much for your feedback! We’re delighted to hear that Sophie could assist you patiently and professionally. She’ll be thrilled to see your kind words. We really appreciate you taking the time to share your experience!
Great customer service
I had a great experience with Wave.
They sent my paddleboard out really fast and I was impressed with how it arrived. Unfortunately it did have a little fault on the board, but when I contacted them they dealt with it really fast and sent me out a new board straight away.
They respond very fast on email. I was very impressed with the whole experience
11 septembre 2025
Avis spontané
Réponse de Wavesupboards
Thank you so much for your kind words! We’re delighted to hear that your replacement board arrived quickly and that our team could resolve the issue promptly. It’s great to know you were impressed with the whole experience. We really appreciate you taking the time to share your feedback!
Antria was great at communicating…
Antria was great at communicating throughout. Brilliant customer service and brilliant product.
11 septembre 2025
Avis spontané
Réponse de Wavesupboards
Thank you so much for your kind words! We’re thrilled to hear that Antria provided excellent communication and that you’re happy with both our service and product. We really appreciate you taking the time to share your experience!
Brilliant board and great customer service
I bought a Wave Tourer paddleboard around two years ago and it has been fantastic. It is sturdy, stable, and still going strong after plenty of use.
The website looks great and really easy to use, and whenever I have had questions the customer service team have been quick to respond. I spoke with Esther, who was especially helpful and friendly. It is reassuring to know they stand behind their products.
I will definitely be buying more from Wave in the future. Highly recommend them.
11 septembre 2025
Avis spontané
Réponse de Wavesupboards
Thank you so much for your wonderful feedback! We’re thrilled to hear that your Wave Tourer paddleboard has stood the test of time and that Esther and the team have been so helpful. It’s fantastic to know you find our website easy to use and our support reassuring. We really appreciate your recommendation and look forward to welcoming you back for your next purchase!
Great customer service. Great Board.
4 stars because there have been some issues.
Customer service: 5 stars
Board Quality, ride experience: 5 Stars
Included accessories: 3 stars
Things don't always go perfectly which is why customer service is so important.
Sophie and the customer service team have been helpful, quick to respond and focused on a positive resolution.
As for the products, the board is amazing to ride but the paddle, pump and bag haven't been great. I'm looking forward to getting the carbon pro paddle and I'll buy a different pump. Perhap Wave could do more to upsell the bundles.
10 septembre 2025
Avis spontané
Réponse de Wavesupboards
Thank you for your detailed feedback! We’re delighted to hear that you’re enjoying the board and that Sophie and our customer service team were able to provide quick and helpful support. We appreciate your thoughts on the accessories and upselling bundles—they’re really valuable insights for us as we look to improve our products and offers. We truly appreciate you taking the time to share your experience and hope you enjoy your new carbon pro paddle!
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