Just Avis 

Just received approval for an additional lump sum on top of my old drawdown facility. It took a time to organise with three phone calls with the HUB IFA to ensure I and they as advisors were completely satisfied with the suitability of the additional sum. So the process was very smooth but lengthy. Dealing with Just has always been easy and thorough with payments always very prompt once the paperwork or questions were answered. Highly recommend them but be patient.

Understanding, quick response information given.

The initial meeting with representative with hub went well. From that point things did not go so well.Took a long time to get the paperwork off Just to release the funds. Had to do a lot of chasing and some people on the phone were not quite sure what was happening. A little bit dissapointed with the service this time around as they were good before.

Cannot complain with the customer services. My third application for a drawdown with no problem apart from one question I found very hard to answer.
I was asked what the money was earmarked for, which is understandable, but the next question seemed irrelevant and unanswerable with any degree of certainty.
When indicating what the money was being used for, I was asked for individual quotes, which was something I thought was a bit previous at the time and not really attainable.

Efficient and extremely pleasant and made the whole process easy and to some degree enjoyable

Almost a 4 star. Having already used Just. Retirement to take out a lifetime mortgage on our home, we expected that increasing the mortgage would be relatively straightforward, but the process took as long, or longer, than arranging the original loan, with additional stipulations. We must now cite our Equity Release arrangement with Just. when arranging home insurance, and, because we own a second home, neither of us may be absent from our main home for more than three consecutive months, even though we are unlikely to leave it unoccupied by one or other of us for more than four consecutive weeks.

Just.have been very professional sorting my lifetime mortgage out.

Very professional, everything was done speedily and smoothly. Very pleased.

I emailed the customer service department 3 weeks ago and as yet they have not answered!! But they deal with phone calls quicker! So my advice is do NOT bother with emails

Fast, courteous and friendly.
Understanding and helpful.

Very fast response friendly understanding and helpful

Easy to apply for some money Just are brilliant great customer service and delt with my request all in a few day's

Scam merchants 100% trying to get £3000 off me on behalf of OVO I've not in the property for 18 months due to flooding this humpty trying to threaten me let him come I'm ready and waiting I've just got my real bill whick is £51 the using US insurance and trying to push me around? Ha ha ha what ever mate

Excellent quick and efficient service thankyou

This company are quick efficient and thorough. They dealt with my request in days. They are a joy to deal with. Highly recommended.

Just provided a great service from start to finish on my additional Advance with everyone being very helpful.

This is the worst company at procrastinating. Letter after letter, letters telling me they will be sending a letter. They are an environmental disaster, please go digital, buy computers! Stop destroying the environment all so you can hold on to money for a few more weeks.
I dealt with Aviva with a similar transaction the whole process took 3 days, Just is now in it's 5th week and I just received a letter saying we are working on it.
This company is using US health insurance tactics, delay, use mail, use more mail to slow everything down.

i was delighted with the speed and efficiency at requesting the balance of my Lifetime mortgage and will certainly recommend this company to anyone wanting this service

Simple and efficient draw down from initial phone call to funds in my account taking a week. Staff on phone helpful and friendly, just the right amount of checks to ensure my safety without intrusion. Would recommend.

Missed a call from Just and phoned back, the lady I spoke to was the nicest most helpful and patient person it has ever been my pleasure to deal with. She explained the reason for the call even listened to my story with patience and compassion. Thanks Just it’s all been an easy painless process.