Just Avis 

This is not a company I would ever deal with myself but unfortunately I've had to deal with them because my late Uncle had funds with JUST. First line staff who are only a call centre are fine and very helpfull its when the enquiry goes to an higher level Claims Dept I presume as no one has ever contacted me with arranged phone calls?? Twice I have been sat by my phone for 6-8hrs waiting for their phone calls without receiving any?? I will not go into details regarding my enquiries because there isn't enough space but its basically Fraud by Abuse by an individual after all my late Uncles money JUST have been given evidence to support this but have so far not contacted me to come to some arrangement about my late Uncles funds they hold which is in the 1000s to stop this individual getting hold of them?? The main employee who seems to be handling my enquiry (sorry if its someone else?) Is Georgia Bradford who basically only acknowledges any emails sent? I can only imagine how both Mr Stansfield and Mr Cherry (Previous posts) have gone on dealing with this company having read their reviews because it seems like i am getting similar treatment which they have highlighted?? Thank goodness i have not employed these lot to act on my behalf!!

I contacted Just and within one week all the necessary work had been processed and payment on its way. Just staff are professional polite and listen. I really would not hesitate in recommending them as a company.

JUST not good enough!!, NOW SORTED BY PAULINE
well they finally sent me a online activation link, all it tells me is the value of my defined pension back in 2005, nothing about the private pension i transferred over or AVC account, up & down the page i went, all ends with give us a call, that never works, tried the my enquiry@just & nothing gave me an option that i could see so i thought i'd let you know through this , i plan to retire soon, knowing what pension is worth now is the information i wanted, bet you want me to ring you & pay £150 again, stop polishing your new car & give a service thats required, JUST , well what can I add , still no solution to my pension problem, £30k has disappeared from under pinned part of pension & still can’t get access to AVC’s now & 1 year & 2 months away from starting to collect pension money but still waiting for option of 25% & yearly pension fund estimated amount, it’s now 16/02/2026 , been chasing this for over 2 years now & getting no response apart from we have sent or sending information but nothing ever coming, very poor customer service, very concerned as near my retirement, this should not be so difficult should it ??!!, please solve this problem asap, thanks Brian 22/4/26, we have finally got some numbers & pension fore cast thanks to Pauline who works for Just who has been in regular contact through emails letting me know things are still in progress, the numbers seem to add up to where thought they should be & now i can plan retirement which is great, definitely huge thanks again to Pauline (the senior pension coordinator) I've increased my rating as we have managed to get some figures sorted for me to go forward, stress levels now a lot lower, lol , kind regards brian

Very helpfull with my enquiry . And kept me well informed of my application

As in all other dealings with Just it was seamless and efficient.

Telephone support was very good. Clear and calm.

I had tried emailing 3 times before to the support desk and got no replies (and yes I checked my junk folder).

When I telephoned they found the problem straight away and set about rectifying it.

My Wife had passed away and I needed the draw down to help with Funeral expenses. The process and the Staff operating it were all incredibly understanding and helpful. From the original quote to the legal documentation and the transfer of funds. Thank you all.

It was so simple to use the staff I was involved with where excellent , can't thank them enough.

The further drawdown was an efficient straight forward process. The adviser was helpful.
I required the funds to cover two hefty vets bills ( whilst awaiting confirmation of payout from Petplan) and an unexpectedly large garage bill for MOT, repairs and general service. I also needed funds to cover wind damage in my garden, plus for repairs and decoration inside the house.

Very friendly and efficient. We could not fault the company at all. From the financial advisor, to the solicitor and staff in the office, brilliant thank you.

This was a very easy process with no problems. However would be easier if signing forms etc were able to be done on line rather than to post them

An easy experience,but they do make absolutely sure that you know all of the pros and cons. Once you have decided on equity release,this is a good choice.

Excellent service always helpful and efficient

Have just received our additional draw down. The experience was excellent, easy and quick. We are very pleased with our choice of equity release.

We wanted a small additional advance and I have to say the whole experience has been quick and very efficient. There was one small query at the end of the process, an error on my part, but the staff were charming and dealt with the emails to resolve the issue very quickly. Excellent service.

After several consecutive years of reporting various administrative errors being made by the outsourcing company who undertake administration of some of Just's annuities, I was asked to by their complaints administrator to provide feedback once I received my end of year tax certificates for 2022-2023. I obliged by sending the email as requested 1/6/23, and pointed out that there were still some minor issues that needed sorting out. I then forgot I'd sent this email, until I received an email from Just on 17th March 2025, (yes, 21 months later!) advising me that the email had been deleted without being read. After trying but failing to contact Just using their "online "Contact us" facility due to problems with their website, I resorted to phoning them to advise them about the issues with their website, and to ask why my feedback sent in 2023 was deleted without being read. Their customer service agent asked me to send them details in an email 18/3/25 summarising what had happened, to which I also attached screen prints showing the website problems I had encountered. As I got no acknowledgement or reply by 26/3/25 I called them again, had a similar conversation with another agent and re-sent the details again to the email address I was asked to use.
Just to add insult to injury, during this last phone conversation with Just, I was asked and agreed to participate in a telephone satisfaction survey. As soon as I was transferred to the automated survey, I heard a recorded message saying “Sorry, something has gone wrong” and the call terminated.
Latest update: See below.
I finally got a reply from the Complaints Manager (David Lee), which stated "I’ve brought together what you’ve sent through and have told us, and will look to have a response for you by 16 April 2025”. It is now the 11th June 2025 and I am still waiting.
Somewhat perversely, what I have experienced throughout my dealings with Just, is that the Just admin staff have been friendly, apologetic and helpful, but their complaints process consistently fails at the first hurdle, in that promises of a response by a specific date never materialise without further chasing. Just – I know you read these reviews – please contact me directly.

First class
Prompt and very helpful.

It was an easy process to have an advancment on our previous loan

We have just had an Additional Advance go to completion. From the point of contacting Just the process has be very easy. Everyone involved has been helpful and the customer service has been excellent. We had a excellent FA in Steve Harris and Case Handler Matthew, from HUB FS. We were guided through the process, with every element explained so that we completely understood what was happening. I would certainly recommend Just.

Iv just applied for a advance on my life time mortgage it was very easy and the staff were very polite and explained everything that’s was easy to understand I’d recommend just as ther so friendly