Avoid. Was misled alongside others on their gift certificate resolution also. Ethical business it is not. This reflects poorly on the company which it has partnered with as well, Veo.
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Lisez les avis des autres
Wanted to find a UK Manufactured more environmentally friendly way of doing laundry and to stop using as much plastic as possible so tried small eco powder from Wearth....smells great, washing looks... Voir plus
L'entreprise a répondu
Gorgeous bag - I use it every day and it’s lovely. Earthy, sustainable jute but very light in colour with an attached interior heavy cotton drawstring bag for purses or anything else. Very happy with... Voir plus
I ordered a natural cream deodorant mini tin from Blushberry Botanicals, it arrived quickly and in minimal but lovely packaging. I've tried a few natural deodorants but this is my new favourite an... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Wearth is an online marketplace partnering with eco-friendly and ethical UK brands, making it easy for you to shop consciously.
Coordonnées de contact
Keswick Road 50, KT23 4BH, Great Bookham, Royaume-Uni
- wearthlondon.com
3,6
Moyen
372 avis
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Terrible customer service
Terrible customer service, i ordered 3 items and 2/3 arrived. When I asked for a refund on the missing item I was told, after waiting 3 days for an initial response, that my refund would be with me in 3-5 days and 2 weeks later still no refund. I would avoid wearth and just go straight to the main seller of the item you’re looking for.
11 juillet 2022
Avis spontané
Réponse de Wearth London
Hi Gaz, thank you for your feedback. We are very sorry to hear this. Please can you kindly share your order number on here so that we can investigate this and check the refund? We are a very small team and we aim to respond to queries within 2-3 working days, so this was within our response time. We look forward to hearing from you shortly. Kind regards, Ginny.
Excellent product
Excellent product, easy to use and very good quality for the price. I will happily buy from them again.
9 juillet 2022
Avis spontané
Fast delivery’s just what I wanted.
8 juillet 2022
Avis spontané
Excellent product and customer service
Excellent product and customer service, recommended
8 juillet 2022
Avis spontané
Not sure this is a genuine company
Not sure this is a genuine company. Item not delivered, not refunded and no communication from company. Terrible experience.
8 juillet 2022
Avis spontané
Réponse de Wearth London
Hi Sophia, thank you for your feedback. We are already liaising with you regarding your query. The brand Fill did send out a replacement to you on 8th July. We are sorry that you still haven't received this. We have gone back to the brand for an update and we will be in touch shortly by email. We are very sorry for any inconvenience caused. Kind regards, Ginny.
Terrible delivery service
Terrible delivery service. I ordered on 27th June and the item has still not been delivered. It was a birthday gift and no communication at all about lack.of delivery or a response to my query.
5 juillet 2022
Avis spontané
Réponse de Wearth London
Hi Sarah, thank you for your feedback and for placing your order with Wearth.
The brand Ollie & Co have just informed us as follows -
'My apologies the orders below are running late as we are awaiting stock to arrive. Please feel free to advise the customer, it may take 1 week from today if they still wish to order'.
We sincerely apologise for the delay in informing you about this, the brand has only just let us know.
Please advise if you wish to wait or if you would prefer to cancel the order?
Usually this particular item has a 7 working days delivery time -
https://www.wearthlondon.com/dog-walker-gift-set?showHidden=true
We have emailed you regarding this and sent you a token of apology.
We look forward to hearing from you shortly in response to our email and we sincerely apologise for the inconvenience and any disappointment caused.
Kind regards
Ginny
Great find!
My partner and I had been looking for less wasteful oral hygiene products for a while and stumbled across Wearth. Ordered toothpaste and mouthwash. Haven't looked back since. Quick, easy, eco-friendly. Saves space in your suitcase when travelling (no need for travel sized products) Would recommend.
25 juin 2022
Avis spontané
Great experience with Wearth
Great experience with Wearth. Their website is visually appealing and they have a good selection of products. Love the sustainable stance. I got a present for my friend and it came quickly. Good delivery email updates.
23 juin 2022
Avis spontané
Great product and great service
23 juin 2022
Avis spontané
Loved my bag
Loved my bag! Really great service, quick delivery and a fantastic product. Highly recommend.
23 juin 2022
Avis spontané
Great for eco-friendly products
Great for eco-friendly products, always adding new lines it seems. My go-to for all toiletries. Packaging is always completely plastic free too, all companies could learn from them.
23 juin 2022
Avis spontané
No problems, great service!
Found what I was looking for easily. Website was easy to navigate. Ordering was simple and it arrived in good time. No problems, great service!
23 juin 2022
Avis spontané
Easy to navigate website and products…
Easy to navigate website and products are all high quality and arrive super fast!
23 juin 2022
Avis spontané
Shampoo bars
Wearth's range of shampoo bars is extensive and delighted that there are so many with environmentally sensitive repackaging too. The whole experience of shopping with them (I'm a new customer) has been straightforward and very effective. As long as I have hair to wash, I'll be back!
23 juin 2022
Avis spontané
Ordered before Christmas 3 gifts to the…
Ordered before Christmas 3 gifts to the value of £150, packages didn't arrive in time so returned to Wearth. I have been chasing the refund now for 6 months. Customer service is un responsive.
Terrible ethics for a brand that is trying to convey the opposite. Absolute shambles and a scam.
20 juin 2022
Avis spontané
Réponse de Wearth London
Hi Cameron, I sent you an email on 15th March regarding the refund and I didn't receive a reply from you.
I was requesting your bank details so that we could transfer the £138.50 to you, as we no longer use the Fast payment provider, as they discontinued the service on 15th April.
We have since emailed regarding this and I am waiting for our founder to issue the refund via the Wearth bank account. I have just sent him a reminder to do this now.
I will confirm to you by email when refunded.
Kind regards
Ginny
Bad experience and no goods
This is the second time we have tried this company, and the second time the communication after order has been nonexistent and that they have not shipped what we ordered, nor in fact anything at all, despite the order this time being 10 days ago now.
Would recommend to avoid them and shop elsewhere.
16 juin 2022
Avis spontané
Réponse de Wearth London
Hi Alexander, we sincerely apologise that you didn't receive your items and for the lack of communication. The brand Georganics disconnected themselves from our system as they are no longer selling on Wearth, but they didn't inform us, so we were unaware that they weren't sending out the orders. We were also struggling to hear back from them, although we have since and I see that your order has already been refunded since you left this review. We are very sorry for the disappointment and inconvenience caused. Kind regards, Ginny.
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