Avoid. Was misled alongside others on their gift certificate resolution also. Ethical business it is not. This reflects poorly on the company which it has partnered with as well, Veo.
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Lisez les avis des autres
Wanted to find a UK Manufactured more environmentally friendly way of doing laundry and to stop using as much plastic as possible so tried small eco powder from Wearth....smells great, washing looks... Voir plus
L'entreprise a répondu
Gorgeous bag - I use it every day and it’s lovely. Earthy, sustainable jute but very light in colour with an attached interior heavy cotton drawstring bag for purses or anything else. Very happy with... Voir plus
I ordered a natural cream deodorant mini tin from Blushberry Botanicals, it arrived quickly and in minimal but lovely packaging. I've tried a few natural deodorants but this is my new favourite an... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Wearth is an online marketplace partnering with eco-friendly and ethical UK brands, making it easy for you to shop consciously.
Coordonnées de contact
Keswick Road 50, KT23 4BH, Great Bookham, Royaume-Uni
- wearthlondon.com
3,6
Moyen
372 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Seemingly nice but deeply obstructive…
Seemingly nice but deeply obstructive customer service.
28 mai 2022
Avis spontané
Réponse de Wearth London
Hi there, we are sorry to hear that you feel this way. If you could kindly provide your order number, we can investigate this further. We look forward to hearing from you soon. Kind regards, Ginny, Customer Service Manager.
Bamboo soap racks
I ordered 2 bamboo soap racks which were very reasonably priced, arrived when indicated and were exactly as described - great!
19 mai 2022
Avis spontané
Eco Clothes Wash For Travelling
First time ordering from Wearth London and won’t be the last. They have so many items to help me along on my Less Waste journey. I bought Eco Clothes Wash For Travelling which I took on a recent trip to Marrakesh and they were great, just filled the sink and hand washed and they worked great, will definitely order more for another trip .
19 mai 2022
Avis spontané
I love my hankies!
What a super company! Easy to use website, prompt and well-packaged delivery; love my hankies, they are made from a good, robust fabric but are incredibly soft and gentle on the nose. So pleased to have these as a great alternative to tissues.
19 mai 2022
Avis spontané
Love the products which I bought from…
Love the products which I bought from Wearth London. Will be buying from this company again.
19 mai 2022
Avis spontané
Do not buy anything you may need to…
Do not buy anything you may need to return to this company! Appalling customer service. I purchased a pair of Vegan trainers by Rationl through them. I tried one shoe on and it did not fit. Returning them was a very long winded and expensive process- with some strange questions (postage was £13 altogether on top of the £70 for the shoes). After several emails on my part they came back with an email to say the company had sent an image of damage to the shoe- showing they had been worn. It was a small mark under the laces- and must have been there on delivery to me and which I didn’t notice- having only tried one shoe on. I have yet to hear any further - this was over a week ago. They use their status as a marketplace to avoid any responsibility it seems. I am now going to contact Trading Standards to find how to proceed.
18 mai 2022
Avis spontané
Réponse de Wearth London
Hi Alexander, thank you for your feedback.
The brand requested that we sent the image of the mark on the trainers to you for comment, which they would then review. As you have informed us that the trainers arrived that way, the brand will need to investigate this further with the warehouse. They will then review whether a refund can be made.
I have explained to them what you have informed us and I will be in touch by email as soon as I've heard back from them. I have also sent you an email.
Thank you for your patience and understanding.
Kind regards
Ginny
Customer Service Manager
No problems!
Products turned up when they should and were as they should be, what more can I say? Would use again, obviously
16 mai 2022
Avis spontané
Excellent products and customer service
Excellent products and their customer service was fantastic, they really went out of their way to be helpful. I would wholeheartedly recommend buying through Wearth London :-)
15 mai 2022
Avis spontané
Highly recommend
Affordable environmentally friendly products, good delivery and great customer service!
14 mai 2022
Avis spontané
Disapointing experience
Disapointing experience. Product I ordered was out of stock but it took several days after placing the order and paying before I was informed. I was then presented with the option to replace with a like for like product or request a refund. I chose to replace with a 'similar bottle' and was told initially this would be fine then several days later (at this point nearly three weeks from the original order date) that this was not possible either. Ultimately requested a refund, but for a company that claims to make choosing sustainably 'easy', this proved to be a waste of time and I ultimately bought elsewhere.
12 mai 2022
Avis spontané
Réponse de Wearth London
Hi Emily.
Thank you for your feedback. We are very sorry to have disappointed you and for the confusion.
The issue was that the brand were not prepared to offer the alternative in stock item at the same price, as it was slightly more expensive, despite the original item being out of stock. I see that you informed Farryn that you didn't want to pay the extra cost and you opted for a refund instead, which we issued.
The brand One Green Bottle did inform us late in the day on 28th April that the item was out of stock and then it was the bank holiday, so I'm sorry that we didn't notify you of this until 4th May. We aim to respond to emails within 2-3 working days.
I have emailed you regarding this and I have also provided a token of apology.
Kind regards,
Ginny
Still awaiting delivery
Still awaiting delivery. Surprised as I ordered this on Wednesday.
3 mai 2022
Avis spontané
Réponse de Wearth London
Hi Claire, thank you for your feedback and for placing your order 116507 with Wearth. We are sorry to hear that you haven't received your parcel as yet. We see that you placed your order on Wed 27th April and it states 3-5 working days on the product listing. Therefore we would expect your order to arrive with you by today (5th May) really as that is the 5th working day with the bank holiday in between. I've had a look at the Hermes / Evri tracking and it's showing that they have the item but haven't delivered it as yet. I've contacted the brand Plasfree to ask for an update and I will send you an email update when I've heard back from them. We are very sorry for the delay to your order. Kind regards, Ginny.
Happy with my product
Happy with my product. It took a long time to arrive but Wearth dealt with the problem effectively.
23 avril 2022
Avis spontané
Vegan lip gloss
Bought as a gift for someone at work who has recently gone vegan fro. Veggie as a thank u lovely gift hope she likes it as much as the vegan brownies fro. U
12 avril 2022
Avis spontané
I love Wearth products
I love Wearth products, I recently got a sleep balm which is amazing. Quick delivery and eco-friendly, conscious products - what's not to love!
11 avril 2022
Avis spontané
Great products & High quality.
9 avril 2022
Avis spontané
Great quality products!
Great company with really great products, highly recommend and would shop there again :-)
8 avril 2022
Avis spontané
Prompt arrival and lovely quality phone…
Prompt arrival and lovely quality phone cover with no plastic
8 avril 2022
Avis spontané
I like their goods as they are eco…
I like their goods as they are eco friendly.
8 avril 2022
Avis spontané
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