WebMate Avis 438

WebMate’s support team provide an exceptional response to any query that is raised and the latest issue was resolved in quick time with their usual professional aplomb. We have been a customer for many years - since the early days of the company - and the range of services provided for our small consultancy plus the excellence of required support underpins their core trustworthiness to us. This of course impacts the decision to confidently retain Webmate to manage our internet presence.

Thanks team!!!

Very helpful advice about FTTP and efficient organisation of the changeover.

Sorted problem out very quickly

I've been with Macace/WebMate for years - rarely ever a problem, but when there is, you get to speak to a super-responsive actual person in their support team.
Recently had my internet connection disappear - contacted WebMate and Charlie had a BT engineer organised for next day. All sorted within 24 hours.

Been with MacAce/WebMate for many many years as they provide an excellent service. On the rare occasions I've had a question or a problem's cropped up, they're always a quick to respond, very courteous, and extremely helpful. Thoroughly recommend!

Recently the internet connection went down and I asked Webmate to check as I suspected there was a general problem after a storm. They responded very quickly and confirmed that there was an outage and after contacting Openreach advised when it was likely to be fixed. They kept in contact to let me know until the problem was resolved later than originally thought.
Once again, the speed of reply and concern about getting a fix, even though in this case it was out of their hands, was exemplary.

Very prompt service and the answers I needed

I always get to speak to someone within minutes of contacting them.
They are helpful, professional and friendly.

WebMate / Macace are excellent. A 'service' is defined not by low cost but by the quality of support. Whenever I've needed help or guidance WebMate have responded rapidly and effectively, and in clear, understandable language (plain english), whether sorting difficulties with email or moving over to a new service and setting it up. Keep up the good work. Thank you!

Speed - always quick with a response. Personal touch - you get to know who you are speaking to, not an anonymous AI or Bot, but a person with a name that you recognise. I've been with Webmate since before it was Webmate.... 30 years? Never disappointed.

Always swift to reply and equally swift to resolve any issue. These are your guys!

Brilliant reliable service with prompt and efficient support via a ticket system. I paid for something I didn't need and this was picked up by them and refunded.

Warm-hearted technical support is provided in a manner that has always been quick and focused.

I've always had an excellent service from Webmate with prompt and courteous telephone assistance.

I have been a customer with this company for many years and cannot fault them, the service is brilliant and always speedy and helpful response.

I cannot fault this company, I have two services with them and on both occasions have gone out of their way to assist me.

I'll be moving more services their way, the support is fantastic!

As ever a swift, informative and effective response!

A tricky little Problem resolved super fast with no fuss. Just what you want and need: well done and thank you

A very attentive and capable company, which has given me the best customer service I've received from any company.