The return process was awful, I had to email them numerous times to get a return address, then pay a £40 parcel fee! On top of that, they refunded a partial amount due to a "restocking fee" fee. I've... Voir plus
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DO NOT PURCHASE FROM THIS COMPANY. I FINALLY RECEIVED MY DRESS BUT IT DIDNT FIT. I HAVE REQUESTED A RETURN FORM 4 TIMES BUT THEY ARE IGNORING MY REQUESTS. I HAVE NOW REPORTED THEM TO THE FRAUD DEPA... Voir plus
Poor quality clothing. Arrived after due date. There is no customer services rather delayed emails that make returns nearly impossible and punitive. Do not buy from this company. I have still not been... Voir plus
I ordered 3 dresses to try on for my wedding none of them suitable. I would advise not to order from Wedtrend. Delivery costs are high, returns process impossible. I would advise ordering a dress from... Voir plus
1,7
Mauvais
126 avis
A répondu à 43 % de ses avis négatifs
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Do not order- scam!
Do not order- scam!! Poor quality, tiny and they make you pay shipping back to USA- after 3 weeks of no communication and reading reviews I cancelled order- their response was to send the dresses!!! Lost £175 and devastated.
9 février 2026
Avis spontané
Strongly recommend you don't buy from this company
I ordered my dress and it came on time.
On receipt it fitted but I did not like the look of it on me and the style was not as expected.
I decided to return it and that's when the fun started!
I was offered 3 choices rather than a full refund. I had to really insist.
After 2 days of emailing back and forth they sent me the return address. This was in the United States! The dress came from China.
There were lots of conditions attached to the return which would have cost me £49 to send back! The dress cost £99 and they said they would deduct the original shipping fee.
So much so I have written it off I would have ended up with £20.
I will never buy from here again.
24 janvier 2026
Avis spontané
Please please please DO NOT ORDER from…
Please please please DO NOT ORDER from this company.
First of all they said they did not receive my order despite the money being taken immediately & then they tried to say the reason they couldn’t find my order was because I didn’t give them the correct email address despite the fact that I was emailing them from said email address.
The item arrived, it was very poor quality & was not true to size so didn’t fit. I contacted the company immediately to advise that it did not fit & I wanted a refund.
They came back & tried to tell me to find a local dress alteration shop & they would give me a small amount towards this. Again I told them I wanted a refund.
They responded to this by offering me 3 choices one of which was a full refund but I had to pay the cost of the postage to return the item from the UK to America!! I have pointed out the consumer act to them & their responsibility as a company but I feel this is going to be a long process.
I have never experienced such poor service in my life & I will be reporting this company & doing whatever I need to in order to get my almost £100 returned
Please do not fall into the same trap that I did there are so many other businesses out there that provide the level of service you should experience when purchasing items, this is not one of them
22 janvier 2026
Avis spontané
Dress arrived with dimensions incorrect…
Dress arrived with dimensions incorrect and won't respond to my several messages and website forms. Don't purchase off this website.
21 décembre 2025
Avis spontané
Just an easy Process
Just an easy Process, but you need more dresses that cover the shoulders as well as are maxi. My wife and I value modesty.
27 décembre 2025
Avis spontané
This company should not be used
This company should not be used. I ordered a £109 dress for an important work event. There should have been sufficient time with their stated shipping times but the dress did not arrive for 21 days. The dress arrived after the event. I was forced to buy another dress from John Lewis. Wedtrend refused to provide a full refund. The offered me only £40. When I complained again they said I was over the time limit and refused to provide anything. When I asked for the email address of the CEO to write a formal
Letter of complaint, they refused to even provide this. I’ve never come across a company with such appalling service and disregard for their customers. I would strongly recommend not to trust them for your important event and just buy from a trusted high street retailer. I certainly would never consider using them.
20 décembre 2025
Avis spontané
This company is a total scam
This company is a total scam. The long velvet dress arrived crammed into very small plastic bag that was already split on arrival. It did not fit and was poor quality. They make return almost impossible and want you just to give up getting a refund. Original email reply offered me £9 refund on dress that cost £199 if I didn’t return it and if I did return it to USA,they would’t refund postage and I had to pay return shipping and taxes. When I complained they said they would offer me £98 refund and when I accepted this they said no, that was a mistake and they would only give me £28. To return the dress in the way they suggest via a shipping company would be very expensive and they only allow 7 days for it arrive or they won’t refund anything. DO NOT BUY from this company.
9 décembre 2025
Avis spontané
Réponse de Wedtrend
Dear Fiona Lansdowne,
First and foremost, I'm very sorry for causing you a bad shopping experience. Regarding the shipping of the clothes, due to the long duration of international shipping and the numerous uncontrollable factors during transportation, the shipping cartons can cause severe deformation and damage to the clothes. If the clothes' bags are damaged, you can inform me. If the clothes' appearance is damaged, we will arrange a compensation plan for you. If the clothes have already been damaged, we will arrange for a replacement shipment.
Secondly, regarding the quality and size of the dress. The quality and size of our clothes are strictly produced according to the size chart and the design of the clothes. You can make a comparison. If it is our fault, we will definitely be willing to offer a refund. If you don't like this dress, we will also be willing to offer a refund. Regarding the issue of the refund amount, we generally won't be unreasonable. However, since we haven't checked your order, we don't know what happened. Please provide me with your order number so that I can offer you a solution.
Finally, regarding the issue of return address, since our customers come from all over the world, it is impossible for us to set up return warehouses in every country. Considering various factors, we have chosen to locate the return warehouse in the United States. We apologize for any inconvenience this may cause you.
Kindest Regards,
Wedtrend Customer Care Team
If I could give this company zero…
If I could give this company zero stars, I would.
The dress I ordered arrived in a completely different material, was far too large, and even had a different shoulder design than advertised. I followed their instructions and returned the dress to the address they provided in Texas, USA — only for the delivery to be refused.
It is now evident that this company has no intention of issuing a refund or honoring UK consumer rights. I have escalated the matter with my bank under the Consumer Credit Act and will next be reporting Wedtrend to the Financial Ombudsman Service for their clear breach of UK consumer law.
Avoid this company at all costs.
9 décembre 2025
Avis spontané
Réponse de Wedtrend
Hi Chloe,
Firstly, I'm very sorry for the poor shopping experience you've had. Regarding the clothing size issue. Our clothing sizes are strictly produced according to our size chart. If you think there is a problem with the clothing size, you can measure it yourself. If there is a problem, we are willing to be responsible. Regarding the clothing design, the material not matching the description issue. We hereby guarantee that we attach great importance to the quality of the clothes. Every step is carried out in accordance with the most suitable production method for the clothing design. However, clothes cannot be everyone's favorite. If you don't like them, you can choose to return and get a refund.
Secondly, regarding our delivery address. Since our customers come from all over the world, we cannot establish return warehouses in every country. Considering various factors, we have chosen to locate the return warehouse in the United States. I'm very sorry for the inconvenience caused to you. And we will not reject packages without a reason. Only return packages without paid customs duties will be rejected. This is explained in the return instructions provided to you and also in our return policy.
Finally,we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
Kind regards,
Wedtrend Customer Care Team
Unprofessional, Bizarre, Sketchy Company
This company FORGOT TWICE to issue my refund!!! I had to reach out 2 times to get my refund, over a month after I had already returned the dress. Absolutely ridiculous and unprofessional, I would not have received my refund if I had not randomly checked all my bank statements! Also, advice for the company, maybe skip the arguing with your customers step!!! I had to ask THREE TIMES for the refund instructions because you guys kept trying to offer me a sad amount of store credit and refusing to give me the return address after I had clearly stated I just need to return the dress! A bizarre and sketchy company this is, I have told everyone I know to not order from the site!!!
18 novembre 2025
Avis spontané
Réponse de Wedtrend
Hi Cali Stevens,
Firstly, we sincerely apologize for causing you a bad shopping experience. Regarding the refund issue, we will handle the refund for the customer after receiving their returned package. Generally, it will take 5 to 7 business days from the receipt of the returned package. Please rest assured that we will definitely process the refund.
Secondly, regarding the cumbersome process of returning items, we are very sorry. However, most customers also agree to keep the order and receive a partial refund. Therefore, we have been negotiating and handling the issue from the customer's perspective.
Finally,we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
Kind regards,
Wedtrend Customer Care Team
Customer service
I've had a few questions about a dress and shipping... the customer service was very fast and very helpful. I am looking forward receiving my dress and write and update.
3 décembre 2025
Avis spontané
Réponse de Wedtrend
Hi Jirina,
Thank you for providing such positive feedback. This is the level of service that we aim to offer our customers. We hope that in future we can have many more experiences like this.
Please enjoy the rest of your day.
Best Regards,
Wedtrend Customer Service Center Team
Absolute HORRIBLE experience!
Absolute HORRIBLE experience!! Do not order from Wedtrend. They make it nearly impossible for a return. I bought a dress tried it on and within an hour was trying to return it. No return labels no help. They were offering me ridiculous credits of $20. I have never experienced a worse company Buyer beware!!!!
26 novembre 2025
Avis spontané
Réponse de Wedtrend
Dear Amy Ziolkowski,
First of all, I'm sorry for the unpleasant shopping experience. I hope you are doing well. Regarding the complicated return process you mentioned, we are very sorry, but most customers agree to keep their orders and receive a partial refund, so we have been negotiating with you from your perspective. However, if you don't like the item, we also support a return. Secondly, we were unable to find your order number. We would like to provide you with a return solution. Please provide your order number.
Best Regards,
Wedtrend Customer Service Center Team
Unfortunately I have to give a 1 star…
Unfortunately I have to give a 1 star review as I have never received the dress I ordered! I have asked for a refund as I no longer require the product. It is far too late if in fact it ever turns up?
Having subsequently read other reviews of this company I realise that poor service and slow refunds are common. I would recommend that you don’t buy from them.
20 novembre 2025
Avis spontané
Réponse de Wedtrend
Hi Carolyn Dyer,
I'm very sorry for the poor shopping experience you've had.
First of all, I would like to clarify that there is a description about the order time under the "add to cart" option on the website. Our order time consists of two parts: production time and transportation time. Since we haven't been able to find your order, please provide the order number so that I can check the order status and determine if it has been shipped. Then we can propose a solution. If you don't need this order and it hasn't been shipped yet, we can handle the cancellation of the order for you. If the order has been shipped, we will wait until you receive it and then decide whether to refund based on your preference. In any case, we will assist you in completing the process. Secondly, regarding the issue of poor service, on behalf of our company, I sincerely apologize to you. We apologize for all the troubles you encountered in this order. Currently, we are making significant improvements to the customer service, quality control, and logistics departments.
Finally, we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
Kindest Regards,
wedtrend Customer Care Team
Avoid at all costs SCAM
Took ages to come
Poor quality
Could not get a response to get a refund (following their specific process you have to email them within 14 days and then they accept and advise how to return). No matter what email.address I used (6 and counting) no reply...... Clearly a scam .... The dresses can not be used so I've lost of £200. Do not use!!!
20 octobre 2025
Avis spontané
Réponse de Wedtrend
Dear KB:
We sincerely apologize for any inconvenience or trouble this shopping experience may have caused you.
Thank you for your patronage and trust. We would like to clarify that the delivery time includes processing and shipping time, and your order has been delivered within the stipulated time. This information is clearly listed below the "Add to Cart" button on the product page.
Finally, we would like to understand your situation better and provide better assistance, but we were unable to find your order number after searching using your username. Therefore, we have sent you a message; we would be very grateful if you could provide your order information. We look forward to your reply.
You can contact us at this email address: support@wedtrend.com
Best Regards,
Wedtrend Customer Service Team
I wish to cancel the order but they…
I wish to cancel the order but they won’t allow it because they are saying the item is shipped but they can’t tell me when the item will be delivered, DO NOT ORDER FROM THIS SUTE!
21 octobre 2025
Avis spontané
Réponse de Wedtrend
Dear Rachel Stanyon，
Thank you for your response. If customers need to cancel their orders, they are allowed to do so, but only according to the cancellation policy: https://www.wedtrend.co.uk/pages/return-refund-policy
Customers can view the policy on the website before purchasing. We noticed that your order number is WBWTUK1285. We have verified your situation. We apologize that your order had already shipped when you requested cancellation. As we all know, orders that have already shipped cannot be canceled. Customers can only return the items after they arrive.
We have sent you a return address, please check it.
Have a great day!
Wedtrend Customer Care Team
If I could give it no stars I would
If I could give it no stars I would! Onto my 4th email to their customer service team now seeking the address to return the item to. They REALLY don’t want to take returns so please listen to other reviews and avoid. Avoid. Avoid… Avoid!! Wishing I had done that now!
The response below is a complete lie folks. They have now told me I only have 7 days to return the dress… and have STILL not provided a return address. This is a scam. Beware and avoid the hassle.
21 octobre 2025
Avis spontané
Réponse de Wedtrend
Dear Kimberley Daly，
We hope you're doing well. We apologize for the cumbersome return process you mentioned, but most customers agree to keep their orders and receive a partial refund, so we're working diligently to resolve this issue.
We can't find your order number. We recommend providing it so we can verify your situation. We'll also send you a return address directly for your return.
Many thanks,
Wedtrend Customer Service Team
This is the worst experience I've ever…
This is the worst experience I've ever had online shopping! I ordered a halterneck dress, the size was ok but the neck was wayyyy to tight I couldn't zip it up & the zip was poor quality. You have to send about 4 emails over the cause of 3/4 days before a return is agreed, they offer £20 vouchers & exchanges first and once your return is finally agreed, it cost £31 to send back from the UK and god knows how long it will take to get what's left of my money back. Please don't buy from this site, it's not worth it, find another site.
18 octobre 2025
Avis spontané
Réponse de Wedtrend
Dear Kim Jones,
We sincerely apologize for the inconvenience you experienced with your recent order. We understand that you must be frustrated by the size of your clothing.
We take the quality of our clothing very seriously, but we deeply regret that we failed to meet your expectations. We have passed on your feedback to the relevant department and will continue to adhere to standardized standards to ensure product quality matches the images.
We apologize for the cumbersome returns process you mentioned, but most customers agree to keep their orders and receive a partial refund, so we are actively negotiating this process for our customers' benefit.
As you know, we have provided you with a return address, and you have already returned the package. The next step is to wait for the package to arrive at our warehouse and then issue a refund.
Many thanks,
Wedtrend Customer Service Team
Absolutely terrible
Absolutely terrible - DO NOT ORDER FROM HERE!!!!!!!
The dress I ordered was not as described, very cheap rip off version of what was advertised.
The return policy is the worst I have ever experienced making it deliberately difficult to return the item and leaving consumers out of pocket.
17 octobre 2025
Avis spontané
Réponse de Wedtrend
Dear Kelly,
We sincerely apologize for the inconvenience you experienced with your recent order. We understand that you must be very frustrated that the garments were not what you expected.
We take the quality of our clothing very seriously, but we are deeply sorry that we failed to meet your expectations. We have passed your feedback on to the relevant department and will continue to adhere to standardized standards to ensure product quality matches the images.
We apologize for the cumbersome return process you mentioned, but most customers agree to keep their orders and receive a partial refund, so we are constantly negotiating this process for our customers' benefit.
We recommend that you provide your order number so we can verify the situation.
May you have a good day!
Kindest Regards,
Wedtrend Customer Care Team
Terrible service
Terrible service! I ordered a dress which is too big for me, and I’ve been trying to return the item and get my £100 back for almost a month! Slow to respond, and so many hoops to jump through for a simple return and refund. Feels like a tactic so that I simply give up because of the hassle.
8 octobre 2025
Avis spontané
Réponse de Wedtrend
Dear Lisa Brand，
We wish you all the best.
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced.
Due to the diverse styles and designs we offer, sizing may vary slightly between products. This is because some styles may be designed to be looser or tighter, which may affect the overall fit of the garment. We have forwarded your feedback regarding these products to the relevant department.
We apologize for the cumbersome return process you mentioned, but most customers agree to keep their orders and receive a partial refund, so we always negotiate this process with our customers in mind.
If the customer does not wish to keep their order, we will provide a return address.
We recommend providing your order number for further verification.
May you have a good day!
Kindest Regards,
Wedtrend Customer Care Team
Very inconsistent
Wedtrend is wildly inconsistent as a whole. Their dresses may seem inexpensive but be aware they do charge $26.99 for shipping. I recently ordered two dresses here for my two bridesmaids. One bridesmaid received her dress with a shipping time of only 6 days and it was perfect. Fit great and looks beautiful. The other bridesmaid received her dress with a shipping time of 11 days and it has been one problem after another. They provided the wrong tracking number but when I reached out to Wedtrend they provided the correct number quickly. That was nice! Then the dress itself did not fit. It was advertised as a size 4 but fit like a size 0. The waist measured at 24 inches when it should have been 27. After the long shipping time, we cannot wait for another dress so I emailed customer support to request a refund. They denied my refund because the dress was a “custom color”. The dress was pictured as dusty rose and that’s what I ordered. There was no indication this was a custom color. I would not order here again as you just don’t know what type of experience you will have.
17 septembre 2025
Avis spontané
Réponse de Wedtrend
Dear Kaitlyn Olmstead，
Thank you for your patronage and trust. We would like to clarify that shipping times include processing and delivery times. Both of your orders arrived within the stated timeframe. This information is clearly displayed below the "Add to Cart" button on the product page.
According to our return policy: https://www.wedtrend.com/pages/return-policy
Custom-made items are not returnable. Since your order was for a custom color, this is not possible. Custom-made items cannot be resold. Thank you for your understanding.
Due to the diverse styles and designs we offer, sizing may vary slightly between products. This is because some styles may be designed to be looser or tighter, which may affect the overall fit of the garment. We have sent your feedback to the relevant department.
Best regards,
Wedtrend Customer Service Team
Don't try to return something
Don't try to return something! it's a nightmare! I ordered a dress and it's too small. I have been trying to return for two days and cannot get them to provide the information. In stead they keep ofering a 20% off coupon. i have asked to speak to a human and getting know where.
12 septembre 2025
Avis spontané
Réponse de Wedtrend
Dear CW，
We apologize for your dissatisfaction with our product. Our return policy is clearly stated on our website. We will provide a return address upon contacting us. We uphold the principles of integrity and treat every customer with respect. Returns and refunds after receiving your product are a common after-sales service offered by various platforms. Even if you prefer not to return your product, we will offer other solutions.
If possible, please provide your order number or the email address you provided when placing your order, and we will contact you as soon as possible.
Many thanks,
Wedtrend Customer Service Team
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