The return process was awful, I had to email them numerous times to get a return address, then pay a £40 parcel fee! On top of that, they refunded a partial amount due to a "restocking fee" fee. I've... Voir plus
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Lisez les avis des autres
DO NOT PURCHASE FROM THIS COMPANY. I FINALLY RECEIVED MY DRESS BUT IT DIDNT FIT. I HAVE REQUESTED A RETURN FORM 4 TIMES BUT THEY ARE IGNORING MY REQUESTS. I HAVE NOW REPORTED THEM TO THE FRAUD DEPA... Voir plus
Poor quality clothing. Arrived after due date. There is no customer services rather delayed emails that make returns nearly impossible and punitive. Do not buy from this company. I have still not been... Voir plus
I ordered 3 dresses to try on for my wedding none of them suitable. I would advise not to order from Wedtrend. Delivery costs are high, returns process impossible. I would advise ordering a dress from... Voir plus
1,7
Mauvais
126 avis
A répondu à 43 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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False advertising
Dress arrived after a long wait, even with paying for expedited shipping. The dress was poorly made and very disappointing. The bodice was disproportioned between the ribbings. The fabric was saggy, and the hem line was off. They would not help me because they claim my 14 day return policy was over, however they used my order date to say it was the date I received the product and too late for a refund or a return. False and I have the dates to prove it. You will not get a dress that is the quality of the one pictured. You definitely won’t get customer service.
28 août 2025
Avis spontané
Réponse de Wedtrend
Dear Ruth Denning,
We sincerely apologize for any inconvenience or dissatisfaction you experienced.
We place great importance on the quality of our clothing, and we are truly sorry that the product did not meet our quality standards. We have forwarded your feedback to the relevant department and will continue to adhere to strict quality control standards to ensure that our products are consistent with the images shown.
We appreciate your business and trust. Please note that delivery time includes both processing time and shipping time, and your order was delivered within the stated timeframe. This information is clearly stated on the product page, just below the "Add to Cart" button.
According to our return policy, the return period is 14 days; customers must contact us within 14 days if they have any issues with their order.
Thank you!
I was given very clear information back and my issue was solved. I am very happy and satisfied. Thank you!
26 août 2025
Avis spontané
Réponse de Wedtrend
Dear Customer,
Thank you for providing such positive feedback. This is the level of service that we aim to offer our customers. We hope that in future we can have many more experiences like this.
Please enjoy the rest of your day.
Best regards,
Wedtrend Customer Care Team
Lots of Return Fees at Wedtrend
Ordered 2 dresses from Wedtrend. Shipping took a month. One dress was VERY ill-fitting and decided to return it. Wedtrend tried to get me to settle for a $14 coupon for a future purchase or a $9 partial refund to help cover altering costs. At this point they also asked what my profession was. How is this relevant? After letting them know this would not suffice, their next offer was a $28 refund on the purchase or 100% coupon code for a future purchase if I returned the item. Declined that offer. The next offer was for a "100% refund" if I followed specific steps and documentation for them. I opted for this one. I followed their instructions and they received the dress back (I paid for shipping for the order to my home and I paid again to ship it back to Wedtrend.) After they received my return, they let me know that I was not receiving 100% as promised, that they were taking out restocking fees, handling fee, and shipping fees. (Again, I paid for all shipping!) Suffice to say, this will be my only purchase ever from Wedtrend. Unless you can wait for your item(s) and are 100% sure you'll love them, don't take a chance on Wedtrend.
22 août 2025
Avis spontané
Réponse de Wedtrend
Dear Robin,
Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience.
We take all customer concerns seriously and want to make this right. However, we're currently unable to locate your order in our system based on the information available. To assist you properly and ensure we can process your refund request, could you please provide us with your order number.
We understand your frustration and are committed to resolving this matter to your satisfaction. Thank you for giving us the opportunity to make this right.
Best regards,
Wedtrend Customer Service Team
Melody was super helpful and attentive
Melody was super helpful and attentive! She realized I made a mistake on my measurements and was super helpful to fix my situation! Am looking forward to getting my dress!!
13 août 2025
Avis spontané
Réponse de Wedtrend
Dear Customer,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Wedtrend again soon.
Best Regards,
Wedtrend Customer Service Team
AVOID AVOID AVOID
After checking the reviews decided to take a gamble on ordering my wedding dress from here. When it arrived it was full of blue pen marks from where the seamstress had cut the fabric. The stitching was also uneven. Considering I paid £178 for this I am not happy. The colour is also considerably different than the website.
I emailed them on the day to all 3 emails they have and I am yet to get a reply. Avoid if you can!!
18 juillet 2025
Avis spontané
Réponse de Wedtrend
Dear Abby Swale,
We sincerely apologize for the inconvenience you have experienced with the defective dress you received. Please be assured that we have escalated this matter to our management team, and we are committed to verifying your concerns to prevent similar issues in the future.
We regret to inform you that we have not received any of the three emails you mentioned. It is possible that there may have been an error in the email address used. We kindly encourage you to visit the following link to access our customer service contact information: https://www.wedtrend.co.uk/pages/contact-us
We would appreciate it if you could send us a picture of the defective dress, as this will assist us in resolving the issue promptly and processing your refund.
Thank you for your understanding, and we look forward to assisting you further.
Best regards,
Wedtrend Customer Service Team
be careful of being scammed
be careful of being scammed i asked for a refund on a £92 dress was offered an £8 refund when i declined was offered £24 then told if that wasnt an option i could have a coupon please beware of this scam
Please, please, please for the love of God, DO NOT order from this company!! They are scam artists and a disgrace. I received a dress that was way to small to be a size 12. They make it impossible to return, I was also offered a £12 refund if I was willing to keep the dress....why would I keep something that is to small!? I paid £120 for the dress, and refused their ridiculous offers. I sent the dress back using Evri to an address in Texas, probably not even a real address. I have received emails from Evri to say they aren't responding to their emails regarding customs charges..I got in touch with them and they said they don't pay customs charges, and they recommended I put the value of the dress as £20 on the postage. There was no way I was going to do that, as I wanted to be insured in case something went wrong. They also mentioned AFTER I posted it there would be restocking fees and handling fees once they receive it, then they will refund the difference. Absolute disgusting company, and I won't ever shop there again. I just hope people read the negative reviews so they don't make the same mistake I did. I have currently raised a case with PayPal, so we shall see what happens! Lastly, you can also tell some of the positive reviews are fake, fake accounts and fake reviews! Just read them carefully.
several review like this on trust pilot yet you say your not a scam
Do not buy from this company, its a scam. Dresses arrived and were way too small, even though I checked the measurements. I was offered a £20 refund despite the dresses being over £200. Eventually they agreed to a full refund if I returned them. Have done so but the dresses have been stuck in Chinese customs for months so I'm unlikely to receive anything.
14 juillet 2025
Avis spontané
Réponse de Wedtrend
Dear Mrs julie smith
We are very sorry that you were not satisfied with our products. All the return policies are clearly stated on our website. As long as you contact us, we will definitely provide our return address. We adhere to the principle of honesty and treat every customer well. Returning the product and getting a refund after receiving it is a common after-sales measure adopted by all platforms. Even if you are not willing to return the goods, we will still offer you other solutions.
If you have any questions, please contact us!
Sincerely
Wedtrend Customer Care Team
Disappointing & Difficult Return Service
I am extremely disappointed by the refund process. It should NOT be this difficult to get a full refund. Especially when it explicitly says on your website that it is allowed. I kept getting offered to keep the dress for 10% of the cost or get in-store credit. It took me several email conversations to even be offered the full refund option - and only after screenshotting your website refund policy. The entire time I felt like I was being scammed into not getting my money back. It took a whole month to get this all done. I will not be ordering from this company again. Absurd.
10 juin 2025
Avis spontané
Réponse de Wedtrend
Dear Vanessa Bliley
We are very sorry that you were not satisfied with our products. All the return policies are clearly stated on our website. As long as you contact us, we will definitely provide our return address. We adhere to the principle of honesty and treat every customer well. Returning the product and getting a refund after receiving it is a common after-sales measure adopted by all platforms. Even if you are not willing to return the goods, we will still offer you other solutions.
If possible, please provide your order number or the email address you left when placing the order, and we will contact you as soon as possible.
Sinerely
Wedtrend Customer Care Team
Réponse de Wedtrend
Hello Customer,
Thank you for taking the time to share your feedback! At Wentrend, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Wentrend Customer Service Team
Read the Details Before Buying
I'm giving a lower rating because I placed an order on 5/20 and paid for expedited shipping. I expected that the order would arrive no later than today (10 days later). However, the dress will arrive at the earliest next week....which is after the event I purchased the dress for.
Here is the issue: there is a processing timeline for each order. Unless you specifically go to the "Shipping Details" page of their website, you will not know before paying money that there is an added 5-15 days added to the timeline for processing alone. The shipping dates get stacked on top of that.
This is really frustrating and now it is the day before the event....I will have to see if I can figure something out, which is challenging because of my size...I'm not too positive that I will.
It would be good to make the processing information blatantly clear to your customers BEFORE they hit the purchase button.
30 mai 2025
Avis spontané
Réponse de Wedtrend
Dear Jennifer,
We regret any inconvenience or frustration that your experience has caused you.
We checked over the information with the name of Jennifer and unfortunately, there is no record in our system. Could you please provide us with your full name? We will use your full name to check your order again. Generally, this is caused by a typo when filling in the email address where the order was placed.
Once we locate your order number through your name, we will promptly send you an email containing all the necessary details and instructions to facilitate the return of your item(s). Your satisfaction is our priority, and we are committed to ensuring a smooth and hassle-free return experience for you.
Best regards.
Wedtrend Cutomer Care
Pretty much a scam company
Pretty much a scam company. Late very poor quality garments. No reply to multiple customer service emails to make return so basically can't. £200 down the drain it looks like. AVOID AT ALL COSTS!
23 mai 2025
Avis spontané
Réponse de Wedtrend
Dear Ewan,
we regret any inconvenience or frustration that your experience has caused you.
We checked over the information with the name of Ewan and unfortunately, there is no record in our system. Can you provide your order number or the name or email address you used when placing the order? We will use them to check your order again .
Once we locate your order number through your name or email dress, we will promptly send you an email containing all the necessary details and instructions to facilitate the return of your item(s). Your satisfaction is our priority, and we are committed to ensuring a smooth and hassle-free return experience for you.
Kind regards,
Wedtrend Customer Care service
Poor customer support
Order was not dispatched in time period promised therefore arrived too late. Quality not as expected for price. Getting no response when trying to return item and states you cannot return until you hear from them. Feeling very frustrated as just want money back. Wish I had never purchased from them. Would not recommend.
Update after response - I have not received any further contact from this company. I have an account with them so they do have my details. I have emailed and messaged from their site on numerous occasions. Please do not buy from them.
20 mai 2025
Avis spontané
Réponse de Wedtrend
Dear WendyMurray,
We sincerely apologize for the inconvenience caused and understand your feelings.
First of all, we are an international company with branches in many countries and warehouses all over the world. Your order will be shipped from the warehouse closest to you and with stock.
Secondly, regarding delivery time, we understand that it can be frustrating if the order delivery time exceeds the expected time. Please note that the processing time of all our products is clearly displayed on the delivery page, which is usually within 1 working day after the order is placed. Delivery time = warehouse processing time + delivery time. In addition, working days are Monday to Friday, excluding public holidays. We always strive to get orders to customers as quickly as possible, but sometimes delivery time may vary due to factors beyond our control.
Finally, we hope to understand your situation in detail and provide better assistance, but after checking your username, we cannot find your order number. We have sent you a message and we would be grateful if you could reply to our order information. Looking forward to your reply.
WedTrend Customer Care service
God awful
God awful. False advertising processing times and shipping times. Feels extremely scammy. Nonexistent customer service, hidden taxes and fees, got snuck a shipping insurance fee that I did not select. Total BS. Ordered April 20, still haven’t arrived. It’s May 16.
23 avril 2025
Avis spontané
Réponse de Wedtrend
Dear Sydney Sontag,
We are sorry to hear you are having issues.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
We truly value your business, and we're eager to do whatever we can to regain your trust in us as a company. If you have any order issue, please kindly feel free to email us at service@wedtrend.com or provide us with the valid order number. Thank you again for bringing this to our attention, so that we can make improvements for the future.
Enjoy the rest of your day!
WedTrend Customer Support Team
I sent them two dresses for return in…
I sent them two dresses for return in one box and gave them all the info they requested. They only refunded me for one dress and will not respond about the other.
This outfit is a scam- beware. Once they have your money they go dark.
8 mai 2025
Avis spontané
Réponse de Wedtrend
Dear customer,
Sorry for the inconvenience. We hadn't done the refund is because you didn't reply our e-mail, we never ignored your e-mail. Now, we do the refund, you will have it soon. Wedtrend Sincerely thank you for your valuable review, we will continue improving our service.
May you have a good day!
Kindest Regards,
Wedtrend Customer Care service
Shipping time is not advertised…
Shipping time is not advertised accurately. Bought a dress that was advertised to ship within 48 hours, shipping time 7-10 days. Bought a month in advance for a wedding, never received any updated tracking info until 4 contacts to customer service. Received tracking on day of delivery almost a month after purchase.
Returning was a hassle. Informed several times I wanted to tetirn as I had to buy another dress. They wanted explanation more than "I don't want items, as the event has passed".
Item ships from China and not within USA. It ships into another location in USA which has to have added label via USPS, thus delaying more. Teacking info from USPS transfer wasn't given
Unless you order months in advance, don't bother. Im 5'6 and with 4inch heels dress in front was about 6 inches too long. Not worth hemming.
30 avril 2025
Avis spontané
Réponse de Wedtrend
Dear Melissa,
we regret any inconvenience or frustration that your experience has caused you.
We checked over the information with the name of Melissa and unfortunately, there is no record in our system. Could you please provide us with your full name? We will use your full name to check your order again. Generally, this is caused by a typo when filling in the email address where the order was placed.
Once we locate your order number through your name, we will promptly send you an email containing all the necessary details and instructions to facilitate the return of your item(s). Your satisfaction is our priority, and we are committed to ensuring a smooth and hassle-free return experience for you.
Best regards
Wedtrend Customer Care
How long till my order arrives?
Still waiting on my dress or some kind of update on my order.
29 avril 2025
Avis spontané
Réponse de Wedtrend
Dear customer,
we apologize for this inconvenience and empathize with your frustraion.
Firstly, we are an international company with branches in many countries and we have warehouses all over the world. Your order will come from whichever warehouse is closest to you and has the product you ordered in stock.
Secondly, regarding the shipping time, we understand that it can be frustrating when orders take longer than expected. Please note that All of our items have a processing time shown clearly on the delivery page, which will be up to 1 business day after an order is made. Meanwhile, Delivery Time = Warehouse Processing Time + Shipping Time. Besides, business days are Monday-Friday, excluding public holidays. We always aim to get our orders to our customers as quickly as possible, but sometimes shipping times can vary due to factors beyond our control.
Finally, we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
Best regards
Wedtrend Customer Care
Webtrend really cares about the customer
Webtrend is a great company. I ordered a dress, which was gorgeous and very well made; however, my daughter needed a larger size. (The dress was a corset dress, so order a size larger if you are chesty).
Customer service was WONDERFUL!!. I worked with Juliet and Mledoy. They gave me several options on how to exchange or get a FULL REFUND...100%. They understood that I was under time restraints and needed to act fast. It was easy and well explained. I got fast responses and I am just so happy with this company and the products. My daughter is going to look fabulous for her PROM.
22 avril 2025
Avis spontané
Réponse de Wedtrend
Hi ,
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Best Regards,
Wedtrend Customer Service Center
The process was easy and I can’t wait…
The process was easy and I can’t wait to see the dress in person
10 avril 2025
Avis spontané
Read the policy!!
I hate to only give this company two stars. The dress they provided was good quality and their communication was OK. But their return policy is probably the worst I’ve ever seen in my entire life. When you pick a dress they give you several color options. Once you choose a color option, they consider that a custom order and then you cannot return it after that. I was under the impression that an option was not necessarily a custom design. But when the dress came that I ordered burgundy and it was very red instead, I asked if I could return it and they said no. I don’t dare write a review on their website cause I know that they will just take it down if it’s bad. Just make sure you read the policy.
11 avril 2025
Avis spontané
The dress was a great style
The dress was a great style, but since it was lost in transit I received a 100 percent coupon to re-order. I appreciate the company following their customers outcome on orders. Mledoy was kind in communicating the matter with me. Thank you!
1 avril 2025
Avis spontané
Réponse de Wedtrend
Dear Heather,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Wedrend again soon.
Wedrend Customer Service Center
Communication was good through email
Communication was good through email. Not so great using chat.
27 mars 2025
Avis spontané
Réponse de Wedtrend
Hello L Foster,
Thank you for your review! Wedtrend will keep make improvement with our products and service. Hope you enjoy the shopping : )
Best Regards,
Wedtrend Customer Care Team
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