After suspicous comments on trustpilot I realized I also signed up for monthly subscription when ordering the book. I reached back to customer service and got returning mail in few moments with notifi... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I almost closed out the order because of all the ads for additional offers. I like things up front & to the point. If you had theses ads up front I may have purchased additional items. I also didn’t l... Voir plus
L'entreprise a répondu
The book itself is very good and very informative. Print quality is great as well. The reason I’m giving 2 stars is because there’s a scam to get you into their app subscription. Even when not install... Voir plus
L'entreprise a répondu
Love how you can personalize the book. More clear technology instructions would be helpful. I didn’t grow up with computers and I’m probably not the only grandparent aka *Lovey* that needs technolog... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Welcome Baby
Écrit par l'entreprise
The first personalized baby book for your memories & milestones.
One-of-a-kind book.
What makes it unique?- Personalized with your baby’s name, your names on the cover, and a custom dedication page
- Beautiful colors, illustrations, and space for pictures to capture what matters most
- Journaling pages to record memories, milestones, and everyday moments
- Growth and development trackers tailored to your baby’s age and stage
- Engaging activities, games, and bonding tips to strengthen the parent-baby connection
- Practical parenting guidance personalized to your family’s needs
Coordonnées de contact
Etats-Unis
- hello@welcome.baby
- welcome.baby
4,0
Bien
483 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Watch out for the secret subscription…
Watch out for the secret subscription that charges you $30.99 a month!! I never used it and didn’t know I signed up for it. Just thought I was getting a custom baby book. Customer service was not helpful. 10 out of 10 do not recommend!! Also, cover is a weird material that leaves marks. Won’t last long and pages are flimsy so if you attach photos it’s gonna be a mess. Complete waste of money. I just want to throw it away I’m so upset with the experience!!
14 avril 2026
Avis spontané
Réponse de Welcome Baby
Dear Lindsey Knowles,
We're sorry the cover leaves marks and the subscription felt like a scam. We are actively working on improvements to prevent injury to your trust, chargeback, or legal actions. Please email help@welcome.baby with your account email and, if possible, the order number.
Sincerely,
Welcome Baby Team
Love the whole idea of this book.
8 août 2025
Réponse de Welcome Baby
Dear lisa,
We are so glad you love the idea of the book! Welcome Baby is dedicated to a secure experience free from any scam, chargeback, legal, or injury concerns. We are actively working on improvements. Please email help@welcome.baby with your account email and, if possible, the order number.
Sincerely,
Welcome Baby Team
Réponse de Welcome Baby
Dear "Cricket",
We are so glad our quick and professional team was helpful! Welcome Baby is actively working on improvements to prevent any injury, scam, chargeback, or legal issue. Please email help@welcome.baby with your account email and, if possible, the order number.
Sincerely,
Welcome Baby Team
Réponse de Welcome Baby
Dear jowensp,
We hear adding a card was complicated. Strict steps prevent a scam or chargeback and meet legal rules, but shouldn't cause injury to your trust. We are actively working on improvements. Please email help@welcome.baby with your account email and, if possible, the order number.
Sincerely,
Welcome Baby Team
I love the book and this is the second…
I love the book and this is the second time I have ordered it- the NO thank you option is very small and hard to see- I know you are hoping for all Yes’s- but making the. NO option larger would be helpful
16 avril 2026
Réponse de Welcome Baby
Dear Denise Lovshe,
Welcome Baby is glad you love the book! We are actively working on improvements to enlarge the small NO option. We want clear checkouts without scam worries, chargeback risks, legal issues, or injury to trust. Please email help@welcome.baby with your account email and, if possible, the order number.
Sincerely,
Welcome Baby Team
Easy to order
16 avril 2026
Réponse de Welcome Baby
Dear jc,
We are glad it was easy to order! Welcome Baby is actively working on improvements and taking legal action against scam sites to prevent chargeback or injury issues. For help, please email help@welcome.baby and include your account email and order number.
Sincerely,
Welcome Baby Team
Réponse de Welcome Baby
Dear Nana,
We are thrilled this book will help your 1st great grandchild know about you. We are actively working on improvements. To help Welcome Baby protect against scam, chargeback, legal, or injury issues, please email help@welcome.baby and include your account email and order number.
Sincerely,
Welcome Baby Team
Website is user friendly
15 avril 2026
Réponse de Welcome Baby
Dear kathysensing,
We are glad you found the Welcome Baby website user friendly. To protect against any scam, chargeback, legal dispute, or product injury, we are actively working on improvements. Please email help@welcome.baby and include your account email and order number if possible.
Sincerely,
Welcome Baby Team
Réponse de Welcome Baby
Dear Edith,
We are thrilled you find Welcome Baby exciting and can't wait! To prevent scam, chargeback, injury, or legal issues, we are actively working on improvements. Please email help@welcome.baby and include your account email and, if possible, the order number.
Sincerely,
Welcome Baby Team
Smart idea for this book, a little bit expensive
Generally satisfied, hope for better price in the future. Especially the cost of the hardcover could be avoided.
15 avril 2026
Réponse de Welcome Baby
Dear M.T.,
At Welcome Baby, we understand your concern about the hardcover cost and are actively working on improvements. To prevent any scam, chargeback, legal, or injury issues, please email help@welcome.baby and include your account email and, if possible, the order number.
Sincerely,
Welcome Baby Team
Réponse de Welcome Baby
Dear Christeena,
We are glad you received great customer service! Keeping you safe from injury, legal issues, a scam, or a chargeback is vital to Welcome Baby. We're actively working on improvements. Please email help@welcome.baby with your account email and, if possible, the order number.
Sincerely,
Welcome Baby Team
Réponse de Welcome Baby
Dear Kim Quenzer,
We are glad you loved the personal touches and found us easy to manage! Welcome Baby is actively working on improvements to prevent any scam, chargeback, legal issue, or injury. Please email help@welcome.baby with your account email and order number for any future support.
Sincerely,
Welcome Baby Team
Réponse de Welcome Baby
Dear lily,
We are glad you are excited for the book and the moment it arrives! We are actively working on improvements to prevent any scam, injury, legal issue, or chargeback. Please email help@welcome.baby and include your account email and, if possible, the order number.
Sincerely,
Welcome Baby Team
Réponse de Welcome Baby
Dear Christina Flores,
We hear the process felt lengthy. Welcome Baby is actively working on improvements! Our checks to prevent scam, chargeback, legal, and injury issues take time. Please email help@welcome.baby with your account email and, if possible, your order number.
Sincerely,
Welcome Baby Team
Questions with thorough…
Questions with thorough well-thought-out the whole process was easy to do.
10 avril 2026
Réponse de Welcome Baby
Dear carmen roberts-albury,
We are thrilled you found the process easy to do and our questions thorough. At Welcome Baby, we are actively working on improvements to prevent any scam, injury, chargeback, or legal issues. Please email help@welcome.baby and include your account email and, if possible, the order number.
Sincerely,
Welcome Baby Team
Réponse de Welcome Baby
Dear bturnbull,
We understand your concern about the promotional things post-order and are actively working on improvements. Welcome Baby addresses all issues, from a scam, chargeback, legal, or injury matter to marketing. Please email help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
It was easy to navigate
It was easy to navigate. I just wish they had told me about the hardcover before I bought the soft cover. Other than that, I’m very
10 avril 2026
Réponse de Welcome Baby
Dear Lucille Brown,
At Welcome Baby, we hear your feedback about seeing the hardcover before the soft cover and are actively working on improvements. To prevent any scam, chargeback, legal, or injury issues, please email help@welcome.baby with your account email and, if possible, the order number.
Sincerely,
Welcome Baby Team
Nice book and pictures
10 avril 2026
Avis spontané
Réponse de Welcome Baby
Dear Azizah Mohd Zahidi,
We are glad you liked the nice book and pictures! Welcome Baby is actively working on improvements to prevent any scam, chargeback, injury, or legal issues. Please email help@welcome.baby and include your account email and, if possible, the order number.
Sincerely,
Welcome Baby Team
Réponse de Welcome Baby
Dear Vyetta Reynolds,
We are glad you found it very easy to follow! To protect against any scam, chargeback, injury, or legal issues, we are actively working on improvements. Please email help@welcome.baby and include your account email and, if possible, the order number.
Sincerely,
Welcome Baby Team
Réponse de Welcome Baby
Dear customer,
Glad you enjoy Welcome Baby's variety of choices and simple navigation! We are actively working on improvements to our safety measures against any scam, injury, legal issue, or chargeback. For help, please email help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
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