Wellnessandhottubs Avis 

Avoid this company. Run by "Superior" Spas, let me tell you there's nothing superior about this company, their engineers don't care one bit about your item.

Bought a £15000 swim spa and in the 2 months we've had it, had two call outs, next coming in January. We've had countless problems and everytime a technician has left they've left another one/two problems in their wake.

Excellent service from start to finish.. Special thanks to Matt and Aaron who delivered and set up the hot tub in awful weather conditions !! Nothing was to much trouble they explained everything to me and showed my how to work the control panel and use of chemicals.Said don't hesitate to message or ring if any problems or queries I have .They left everywhere spotless .Excellent job guys
Highly recommended.

The service from minute one was perfect! from providing advice and details of all the different tubs to installation I felt confident and comfortable during the whole process. All procedures carried out professional but also with a personal touch keeping me in the loop and understanding what was happening and when! Cameron who I had the large majority of my contact with was brilliant, his knowledge of the tubs and help to find the right one for me, alongside this his availability to discuss my options was brilliant, I can’t credit him enough.Highly recommend!

I have sent this message to your other departments as well. I needed to be sure that the right people get to see the evidence I have stated below. Your guys were so helpful and professional that I needed your company to appreciate how well they represent them.

This morning your "fitters", Martin and Aaron, turned up with our hot tub as arranged. They were very professional and had the tub in place and fitted without any problem. They politely requested our input before every part of the fitting was made permanent. They proceeded to explain everything in detail; more than once on one or two points. They were careful to make sure that we understood the details that they explained; (I think they could see that I was not confident on some aspects and therefore repeated the instructions until they were sure I understood.)
I cannot praise them enough for the job they did and the time they took to explain the details.
They cleaned the whole area, outside, and left it slightly cleaner than when they arrived. Good men doing a great job.

Thanks to all at your company for a job well done.

Dr Brian Davies, B.Sc(Hons)Ph.D.MIAP.

A big thank you to Camron who sorted out the part we needed for our gazebo very prefessional and plesant did what he said he would and kept intouch.

We ordered a swimspa from this company in May 2020 and were told that given the global pandemic it would be delivered and installed in August, which we accepted and understood. They were buried with orders but I had to keep chasing to get any kind of an update. Well, with lockdown, there wasn't much else to do ! In July, they did communicate, and informed us that we would be unlikely to see our swimspa before October, which again we accepted. The Sales Director then called me to say that one had become available, due to a cancelled order and that we could have it close to our original delivery date in August, which we gladly accepted. Well done guys. However, from this point, things went rapidly downhill from bad to worse. Having installed all the electrical work (two separate 32 amp supplies with cables), in preparation, two technicians' turned up on the delivery day, neither of whom were qualified to connect the cable to the swim part of the spa. It seemed that being the last job before a long drive home, meant that time being of the essence, they were keen to get away in as little time as possible. So keen in fact that we had to provide 4 bags of ice on which to finally position the pool as it had been craned over the house. The Miami Spa technichians had no equipment (perhaps they didn't want to unload it from the van which would have obviously delayed their departure) or idea about what should be done as the pool reached its' final resting place and so improvisation and a solution was left to us. On top of that they failed to deliver or install the second lifter for the pool area and at the time of writing this review, have still not installed the second lifter, almost 4 months later. Nor did they stay long enough to attach the clips for the 6m cover. There were a lot of them. Finally, to add insult to injury, literally, the steps the technicians assembled, which were part of the order, were so badly put together, they collapsed immediately on first use, leaving my daughter with an injury to her leg. See what I did there? So we trashed the steps and at considerable additional cost, arranged for a qualified and skilled carpenter to make some permanent substantial steps. So I couldn't recommend this company at any level, although I don't suppose they will care - they certainly didn't take the time to care for us.

Place your order somewhere else they have 6,000 orders outstanding ! ....... I place an order for a hot-tub on 21st May and they confirmed delivery would be 6 to 8 weeks and I would get a call from them 2 weeks prior to my delivery date to confirm a time and date. I have been in contact with them 3 times and today 8 weeks later (21 July) I have just been told they have backlog of 6,000 orders, don't know when they will get delivery as they are having problems with suppliers in China (who are working but obioulsy not for them)...... My advice is to shop somewhere else !

very poor customer service... van broke down twice ?

on way to deliver £4000 hot tub over 2 weeks late

I am regretting now not reading the reviews on trustpilot before buying the stuff from this company.
They sell very poor quality products, experience in-line below:
1. Bought shower enclosure model 2705, curves of the model were way out and looking ugly, fittings are not proper.
2. Shower hose pipe bursted while testing water supply.
3. Trims were damaged.
4. Installation manual was very poor, no proper instructions.
I had to literally throw chuck away the shower enclosure as it is of very poor quality and not a proper fit. This product costed me 2 days of labour and entire product cost.
I wish i had read the reviews here before buying it.

Note: Company sales rep gave an excuse that enclusre is not fitted correctly, seriously ?

Would give this company 10 stars if I could. Outstanding customer service from start to finish. Always happy to answer questions (we did have a few). Rob at the Derby showroom was brilliant, so friendly and helpful. Spoke to quite a few staff and all excellent. Had the hot tub installed and chaps were very good in offering advice about positioning of the hot tub, gave lots of advice about chemicals and clear instructions on how to work the hot tub. I really cannot praise this company enough and have never met such a friendly company. Customer service exactly the way it should be which I find rare nowadays. Highly recommend Miami Spas.

Haven’t received the hot tub as yet but if the service from the company is anything to go by we will be very happy customers !! Superior spas ( Miami spas ) manager Jed went out of his way to help us out with what could have been a tricky situation , went above and beyond the call of duty and we are now very confident in receiving our hot tub from this company , as if there are any problems which we don’t expect I know we will not have an issue with the company dealing with it , the reason we looked at buying from them in the first place was the competitive prices which we found excellent , the price does not reflect in the service it has been A1 thanks so much

The 1 star is due to having to put a STAR and I suppose for good communication.

I originally purchased my Santorini hot tub from Arden spas! (Now liquidated) Arden purchase these hot tubs from Miami spas as the distributor. Arden sold this spa to me under a lie that I have 5 years SHELL and STRUCTURE warranty. With emails to prove. However after having a hot tub independent service technician out to check over my tub he noticed bubbling / blisters in the shell! This tub has been well maintained, water changed every 6 weeks and chemicals tested twice a week. He then tells me that this is due to poor quality manufacture and build due to the fiber glass prep under the marble paint effect top coat. And will continue to get worse until it’s unusable due to fiber protruding from the blisters. The service engineer expressed to me his shock due to age and condition! And it would have started from the day I put water inside the tub. However for the average joe hard to spot without all the water out. There are now 10-15 blisters.

I now decided to call Miami spas due to Arden now liquidated. They then proceeded to get up all my paperwork for the tub to then tell me I actually only have a 1 year warranty on the shell and 5 years on structure only! I’m 2 days outside of this so nothing they can do...(2 days! On an issue clearly there for months) however these blisters did not appear in 2 days! They then proceed to tell me due to liquidation of Arden spas they didn’t get payed for my spa (apparently) an I’m told by a company director via email I’m unknowing handling stolen goods! And they could come and collect it....(but not something they would want to do!) (sounds like someone’s trying to scare me!) Even though I have paid my 5k in full just weeks after hot tub delivery! Is this something you should say to a customer??? He then proceeds to tell me that due to Miami spas not being paid for my hot tub (completely out of my hands and not my problem) i now have NO warranty on any part of my hot tub that’s a year old and broken! (Why should a large hot tub company lose out right!! But the poor miss lead customer should!)

So to warn people! And I’m not at all expressing all blame upon Miami spas but as you can see they are not willing to help or meet in the middle in any way! By not honouring my guarantee in any shape or form purely because they have lost out... what about the customer!?

Please do not spend the money on these cheaper Chinese hot tubs as they are very VERY poor quality! You are better of spending a little more money to get a USA made tub with a 5 year SHELL warranty! This is very important! It’s the bit you see, the bit you sit on! I’ve learnt the hard way and will try my best to proceed through legal channels to try and salvage some kind of money or losses from my now 5k 1 year old hot tub that’s worth pennies with no warranty.

If people would like to contact me for more info and pictures of damage / evidence please feel free to contact me I’ll also upload some videos to my YouTube channel.

Don’t fall for cheap! DO NOT buy these hot tubs!

JUST TO BE CLEAR 100% THIS REVIEW IS BASED ON QUALITY OF THESE HOT TUBS FROM MIAMI SPAS / POOR HELP AND LACK OF CUSTOMER UNDERSTANDING FROM MIAMI.

TOTAL ABUSE OF TRADING STANDARDS AND CUSTOMER SERVICE ALONG WITH LIES FROM ARDEN SPAS! (No longer trading)

Had my superior spas Kenya tub for a year now so thought id give an honest review of it and the company.
I haggled a bit and got a great looking tub for a reasonable price ( same spec U.S tubs were priced nearly 3 times as much!). The guys took the order after reviewing access photos and my measurements to make sure it would fit round back of my property.Everyone was pleasant and not pushy.Delivery guys were friendly and tub positioned with no fuss.. The tub has been used extensively and its very good with all Balboa controls/heater etc same as much more expensive ones.Had a slight problem with a diverter valve after about 8 months but a replacement was soon sent. All in all a quality tub at an exceptional price.Very happy.

I really appreciate your services and products. I would inhesitantly recommend Miami Spas to all my friends.

Loved your products! The staff is very helpful and humble. It was nice doing business with you.

Good value for money Hoit Tubs and delivered as expected. Always seem happy to help using their online chat system too.

Very bad company. The order I received was damaged and they want me to pay the returning costs.