Very courteous and professional. I had driven from Peterhead to Perth to lodge my bottle of Whisky into the next auction, but a problem arose, in that due to unforeseen circumstances, they couldn't ma... Voir plus
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Lisez les avis des autres
As a seller the experience was positive. I had quick responses from the team with any questions. They collected my bottles and listed them promptly into the next auction. Payment could have been q... Voir plus
Your auctions consistently have the best assortment of Japanese whisky and really interesting bottles. Unfortunately, the way the auction is set up is frustrating. Rather than have lots close at a set... Voir plus
L'entreprise a répondu
You gave excellent service and you gave me complete information when I needed it. I am impressed by your efficiency and I will certainly recommend your business. I thank you for your your coo... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Whisky Auctioneer is the world leading platform for the buying and selling of whisky and spirits at auction. Our global auctions feature the most comprehensive selection of old, rare and collectible whiskies and spirits available online.
Coordonnées de contact
PH1 3FN, Perth, Royaume-Uni
- info@whiskyauctioneer.com
- whiskyauctioneer.com
4,3
Excellent
370 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Réponse de Whisky Auctioneer
Hi there,
Thank you for leaving your review - we aim to respond quickly and help our customers as much as we can when they need us. We appreciate your support.
Thanks, Megan L
Expensive shipping cost.
12 juin 2026
Réponse de Whisky Auctioneer
Hi there,
Thank you for your feedback. We understand your concern about shipping costs and are always working to offer the best possible rates while maintaining reliable service. We appreciate your feedback and will relay this back to our relevant internal teams.
Thanks, Megan L
Great service
11 juin 2026
Réponse de Whisky Auctioneer
Hi there,
Thank you so much for your review - we so appreciate you taking time to share your experience.
Thanks, Megan L
Great whisky auction site
Great auction site - loads of whiskies compared to other sites, easy to bid and fast delivery. First class.
11 juin 2026
Réponse de Whisky Auctioneer
Hi Adam,
Thank you so much for your lovely feedback. We are so glad to hear your thoughts and will ensure this is passed back to our teams.
Thanks, Megan L
Réponse de Whisky Auctioneer
Hi there,
Thank you so much for such a lovely review. We pride ourselves on our teamwork here at Whisky Auctioneer and its so great to hear that has been demonstrated in your experience.
Thank you, Megan L
No hassle and everything handled
Everything was made simple by the team and from start to finish the whole process was managed so efficiently. Cannot recommend enough.
26 mai 2026
Réponse de Whisky Auctioneer
Hi Dan,
Thank you so much for sharing your experience with us, we are so pleased to hear this.
Megan L
Absolute crap
26 mai 2026
Réponse de Whisky Auctioneer
Hi Daniele,
Thanks for taking the time to leave a review, we’re sorry to hear you feel this way about your experience.
We’re pleased to see that this has now been resolved, but we can see there were points where we didn’t communicate as well as we should have. That’s not the experience we aim to give and we understand why that would have been frustrating.
We’d really appreciate the chance to look into this further and make things right if we can. If you’re happy to, please contact us at info@whiskyauctioneer.com and a member of the team will pick this up with you directly.
Réponse de Whisky Auctioneer
Thank you very much for your 5* review and continued support. We’ll keep doing our best to keep things top class for you!
Thanks, Eilidh at Whisky Auctioneer.
Alles bestens!!!
26 mai 2026
Réponse de Whisky Auctioneer
Hello, thank you for your wonderful feedback and five star review!
Thank you again for choosing Whisky Auctioneer and we look forward to welcoming you back soon. Best wishes, Eilidh.
Very professional quick to reply and…
Very professional quick to reply and very helpful, payment made on time. Will look to sell more bottles with this in the futur.
26 mai 2026
Réponse de Whisky Auctioneer
Hi Peter,
Thank you so much for your wonderful 5-star review, we really appreciate you taking the time to share your experience with us.
It’s fantastic to hear about your experience with us as it’s exactly the standard we aim to deliver. We’re also delighted to hear you’re thinking about selling more bottles with us in the future, we’d love to welcome you back whenever the time is right.
Best wishes, Eilidh
Excellent service and smooth…
Excellent service and smooth transaction process. My bottle sold for more than I originally paid at auction, but after buyer and seller fees the overall investment result was negative. Great platform for collectors, but investors should pay close attention to the full fee structure.
26 mai 2026
Réponse de Whisky Auctioneer
Hi Simon,
Thank you for taking the time to share your feedback, I'm delighted to hear you found the service excellent and it’s great to know your bottle performed strongly at auction.
We appreciate your comments around fees. We’re very transparent about our full fee structure, but I understand how important it is to factor this into overall returns.
Thanks again for choosing Whisky Auctioneer, we hope to welcome you back again in the future. Best wishes, Eilidh.
Réponse de Whisky Auctioneer
Hello, thanks so much for the great feedback, we really appreciate it! I'm delighted to hear you were happy with the service, shipping and pricing. Best wishes, Eilidh.
Great service!!!
26 mai 2026
Réponse de Whisky Auctioneer
Hi Lauren, thanks so much for taking the time to leave us a 5* review - I'll make sure to pass this on to our team who will really appreciate it. Best wishes, Eilidh.
Fantastic service start to finish
Fantastic service start to finish. Great result for my bottle and smooth payment process of funds to my account. Will sell again!
11 mai 2026
Réponse de Whisky Auctioneer
Hi Joe. Thank you so much for such a lovely review, we so appreciate hearing your feedback and sharing your experience.
Megan
Always provide a very friendly Service
Always provide a very friendly and helpful service..
11 mai 2026
Réponse de Whisky Auctioneer
Thank you so much for your review. Its so appreciated to hear about your experience with us.
Megan
Réponse de Whisky Auctioneer
Hi Lewis,
Thank you so much for your lovely feedback, ill be sure to pass this onto our team.
Megan
Bought a Hibiki 17 Phoenix through…
[Final Update: Whiskey Auctioneer went above and beyond to resolve the problem for their end. Very happy with customer service]
[Update: Whisky Auctioneer has since worked with me to reach a resolution. While we were unable to reach 100% agreement, they have agreed to take steps to address the situation. I am satisfied with the path forward given both parties made compromises. I appreciate them engaging further after escalation. The team I spoke with were polite and professional. We have a path forward but still needs to be executed. I will be more than happy to update this review again once the process is fully completed.]
Bought a Hibiki 17 Phoenix through Whisky Auctioneer and was very disappointed.
The bottle arrived with a noticeably low fill level that was not clearly represented in the listing photos. While they claim it was “visible,” in reality the angle of the images made it very difficult to accurately assess — I only realized how low it was once I had the bottle in hand.
I raised this with them, but they refused any resolution and relied on “sold as seen.” What’s frustrating is that even their own team initially said the fill level appeared consistent with other bottles, which shows how unclear the photos actually were.
At this price point, I would expect something as important as fill level to be clearly shown.
They claim to assess fill level of bottles in their policy but after beeing handed around to 6 different members of their team in email correspondance with different answers every single time, it became clear theri team had no idea. Would strongly advise against purchasing any bottles of significant value from them. They do not back their own quality metrics and the responses I received from customer service validates that. Use another auction house
5 avril 2026
Avis spontané
Réponse de Whisky Auctioneer
Hi Derrin,
Thank you for sharing your updated experience. We are glad to hear that you are happy with our investigation process and will do everything we can to resolve this as quickly and efficiently as possible.
Thanks,
Megan
I had to involve a lawyer in order to solve my problems with Whisky Auctioneer. Whisky collectors: be careful !!
WARNING! BEWARE !
Il mese scorso ho dovuto ricorrere all’avvocato. Interi ordini NON CONSEGNATI dopo aver pagato spese di spedizione e di assicurazione per centinaia di sterline. Altre singole bottiglie trattenute indebitamente in “storage” senza avere la minima spiegazione alle mie e-mail e quelle scritte dall’avvocato: nessun documento formale, nessun elenco delle bottiglie in “storage”, nessun documento di spedizione.
Ho subíto un attacco digitale con centinaia e centinaia di messaggi di pagamento (SENZA alcun MOTIVO).
Su suggerimento di associazione consumatori ho richiesto spiegazioni, ma non riesco ad avere rassicurazioni sulla gestione dei miei dati personali.
I suggest everybody to be extremely careful !!!!!!!!
6 avril 2026
Avis spontané
Réponse de Whisky Auctioneer
Hi there,
Thank you for your review. We’re really sorry to hear about your experience and would like to resolve this as quickly as possible. We’ve attempted to contact you by phone and email over the past few days. Could you please let us know a convenient time to speak? Our dedicated Client Services team is available Monday to Saturday and can assist you in Italian.
Thanks, Megan
Great experience. And now I have some wonderful whiskey bottles!
From the initial registration until I received my whiskey bottles, it was easy and without surprise. The registration process was handled electronically and by a courtesy phone call. The bidding was easy enough to understand. The final pricing was clear, even with the tarriffs added on (I am based out of the US). When my bottles arrived a week or so after the auction, they were exactly as advertised. Very pleased overall.
4 février 2026
Réponse de Whisky Auctioneer
Hello,
Thank you so much for such lovely feedback. We truly value hearing about each and every experience so really appreciate you taking time out of your day to feedback on this. We hope you will join us for more auctions in the future!
Thanks, Megan L
Not great price expensive fees and very…
Not great price expensive fees and very slow payment nearly a month
26 janvier 2026
Avis spontané
Réponse de Whisky Auctioneer
Thank you for your review. We’ve reached out to you via Trustpilot to request a few more details so we can better understand your experience and look into this further. Once we hear back, one of our team will be happy to help.
Megan - Whisky Auctioneer
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