Very courteous and professional. I had driven from Peterhead to Perth to lodge my bottle of Whisky into the next auction, but a problem arose, in that due to unforeseen circumstances, they couldn't ma... Voir plus
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Lisez les avis des autres
As a seller the experience was positive. I had quick responses from the team with any questions. They collected my bottles and listed them promptly into the next auction. Payment could have been q... Voir plus
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You gave excellent service and you gave me complete information when I needed it. I am impressed by your efficiency and I will certainly recommend your business. I thank you for your your coo... Voir plus
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I really enjoy your website's auctions; there's always a wide variety of items. However, I find the shipping costs quite high because I have to ship everything back to Hong Kong each time. When I buy... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Whisky Auctioneer is the world leading platform for the buying and selling of whisky and spirits at auction. Our global auctions feature the most comprehensive selection of old, rare and collectible whiskies and spirits available online.
Coordonnées de contact
PH1 3FN, Perth, Royaume-Uni
- info@whiskyauctioneer.com
- whiskyauctioneer.com
4,4
Excellent
371 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Not great price expensive fees and very…
Not great price expensive fees and very slow payment nearly a month
26 janvier 2026
Avis spontané
Réponse de Whisky Auctioneer
Thank you for your review. We’ve reached out to you via Trustpilot to request a few more details so we can better understand your experience and look into this further. Once we hear back, one of our team will be happy to help.
Megan - Whisky Auctioneer
Quality auctioneers
Quality auctioneers, great selections, easy to use website and fantastic customer service
10 septembre 2025
Réponse de Whisky Auctioneer
Thank you very much for your five-star review, Gavin. We’re really pleased to hear such positive feedback about your experience and it means a great deal to our team.
Megan - Whisky Auctioneer
As always a first class service
As always a first class service, easy to use web page.
Delivered on time. Kept informed of delivery
26 novembre 2025
Réponse de Whisky Auctioneer
Thank you very much for your five-star review, David. We’re really pleased to hear you’ve had such a positive experience and that everything ran smoothly from start to finish.
Megan - Whisky Auctioneer
Réponse de Whisky Auctioneer
Hi Eric. Thanks for the review - we're happy to hear you've had such a good experience with us.
Megan - Whisky Auctioneer
Quick
Quick, convenient and kind.
I can find bottles I want to get easily.
I've been using several whisky auction sites but Auctioneer is the best so far.
I get mine 2 days safely after payment from overseas.
14 février 2025
Réponse de Whisky Auctioneer
Thank you very much for your five-star review. We’re delighted to hear how positive your experience has been and that you’ve enjoyed bidding with us.
Megan - Whisky Auctioneer
Super item
Super item, well packaged and promptly dispatched; good website great people to deal with; what's not to like? A**!
15 septembre 2025
Réponse de Whisky Auctioneer
Thanks Steven - what a great review. Hope to have you back bidding on another auction soon!
Megan - Whisky Auctioneer
Réponse de Whisky Auctioneer
Thanks for the positive review - much appreciated!
Megan - Whisky Auctioneer
Shipping prices have gotten stupidly…
Shipping prices have gotten stupidly expensive. Communication is atrocious. Multiple requests to ship bottles and there is not invoice or record of what is shipped and what isn’t.
27 novembre 2025
Réponse de Whisky Auctioneer
Thank you for your review. I’m sorry for the frustration caused by delays and unclear communication. This isn’t the experience we want customers to have. Your comments have been shared with our management team so the handling of this can be reviewed. If you’d like us to clarify the current position or help with anything further, our Client Service Team will be happy to assist.
Megan - Whisky Auctioneer
Réponse de Whisky Auctioneer
Thank you very much for your five-star review. Great to hear you’ve enjoyed taking part in the auctions and found some bottles you’re excited about.
Megan - Whisky Auctioneer
A pitty. Too much costs.
A pitty. A fee bottels for less than £100, Total cost at the end more £ 160. More than 60 % costs.
5 novembre 2025
Réponse de Whisky Auctioneer
Thank you for your review, Henny. For a bottle of around £100, the total cost for buyer commission and standard shipping alone would not usually reach £160, so please do get in touch if you believe something has been calculated incorrectly and we can look into it for you. If the bottle was a UK lot being shipped to the EU, or an EU lot being shipped outside of the EU, additional delivery costs would apply, and these are noted in several places across our website. Customs charges may also be added by the courier, and these are not set or determinable by us, which is why we advise customers to check any applicable charges before bidding. If you’d like us to review a specific order, our Client Service Team will be happy to help.
Megan - Whisky Auctioneer
Delivery is fast
Delivery is fast, the website is easy to navigate and you get a fair chance of winning a few bottles at a reasonable price. Just remember to check the add ons, it could mean buying a bottle for more than it’s worth.
5 novembre 2025
Réponse de Whisky Auctioneer
Thank you very much for your five-star review, John. Great to hear you’ve found the site easy to use and that delivery has been quick. We appreciate your comments and hope you continue to enjoy taking part in our auctions.
Megan - Whisky Auctioneer
Réponse de Whisky Auctioneer
Thank you very much for your five-star review, Haeyong. We really appreciate it.
Megan - Whisky Auctioneer
You have added extra fees without…
You have added extra fees without noticed any of it. Info is just added to your pages
You added suddenly excise fee on latest order and it was not done before.
4 novembre 2025
Réponse de Whisky Auctioneer
Thank you for your review, Fin. We do appreciate all feedback. Information about fees is noted in various places on our site, including whilst auctions are live, when hovering over individual lots to view the lot location, and on our fees and shipping pages. We aim to be as transparent as possible and advise customers to check all relevant costs, including any customs charges which are not set by us, before placing a bid. If you’d like us to review a specific order or clarify anything further, our Client Service Team will be happy to help.
Megan - Whisky Auctioneer
Handling fee for Europe lots
Handling fee for Europe lots
Lots that are marked as European lots give you the impression that only an auction fee is added to the hammer price. It is a kind of disappointing that you have to pay an extra handling fee which comes unexpectedly high.
Furthermore, you offer an optional loss and damage insurance. However, all packages with a value below 500 ,- Euro are already insured by carriers like DHL.
Two facts that give me the impression that you want to make unnecessary extra money. This is not customer friendly and this is why I look at Whiskyauctioneer.com only as a second choice.
4 novembre 2025
Réponse de Whisky Auctioneer
Thank you for your review. We appreciate you sharing your thoughts. Our fees consist of buyer commission and the relevant shipping charges for the destination, and these are detailed in several places across our site so bidders can review the full cost before taking part in an auction. When purchasing European lots for delivery to the UK, additional customs charges may apply. These are collected by the courier and are not set by us.
Our optional loss and damage cover is offered because carrier liability varies depending on destination, route and service level, and may not reflect the value or nature of the bottles shipped. It remains entirely the customer’s choice.
If you’d like us to look into a recent order or clarify anything further, our Client Service Team will be happy to help.
Megan - Whisky Auctioneer
Closing Bid
I can not understand, why is a Bid only closed first, when all the Bids are closed. They supposed to be separate: if ther is no bid (after closing) in 2-5 minutes on THAT Lot, it should be ended, independent from the others…
4 novembre 2025
Réponse de Whisky Auctioneer
Thank you for your review. Our monthly auctions are designed to run as a single event, which means all lots open and close together. This allows bidders who are active near the end of the auction to move between lots if they wish, and many online auction platforms operate in a similar way. We appreciate all customer feedback on how our auctions function, and if there’s something specific you’d like to discuss, please feel free to reach out to our Client Service Team.
Megan - Whisky Auctioneer
Réponse de Whisky Auctioneer
Thank you very much for your review, Arno. We appreciate your support.
Megan - Whisky Auctioneer
My experience navigating the auction…
My experience navigating the auction and website was good, but unfortunately the bottle was not packed in a way that held the cork in place and a good 2 ounces of my precious 1969 Oban leaked out the top before arriving at my door.
10 novembre 2025
Réponse de Whisky Auctioneer
Thank you for your review, David. I’m glad to hear you found the auction and website easy to use, though I’m sorry the bottle didn’t arrive in the condition you expected. I’ve checked your account and can’t see this reported to us, so please do get in touch so our Client Service Team can look into it for you. We take care with all packaging and would like the chance to review what happened here.
Megan - Whisky Auctioneer
Réponse de Whisky Auctioneer
Thank you very much for your review, Claudio. We really appreciate your continued support.
Megan - Whisky Auctioneer
Brak reakcji na reklamacje
Najgorszy dom aukcyjny na rynku.... Nigdy niczemu nie są winni...
7 novembre 2025
Réponse de Whisky Auctioneer
Thanks for your review. I've passed your comments onto our management team to investigate.
Megan - Whisky Auctioneer
Great thank you for all
4 novembre 2025
Réponse de Whisky Auctioneer
Thank you very much for your five-star review, Alexandru. We really appreciate it.
Megan - Whisky Auctioneer
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