Very courteous and professional. I had driven from Peterhead to Perth to lodge my bottle of Whisky into the next auction, but a problem arose, in that due to unforeseen circumstances, they couldn't ma... Voir plus
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Lisez les avis des autres
As a seller the experience was positive. I had quick responses from the team with any questions. They collected my bottles and listed them promptly into the next auction. Payment could have been q... Voir plus
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I really enjoy your website's auctions; there's always a wide variety of items. However, I find the shipping costs quite high because I have to ship everything back to Hong Kong each time. When I buy... Voir plus
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Your auctions consistently have the best assortment of Japanese whisky and really interesting bottles. Unfortunately, the way the auction is set up is frustrating. Rather than have lots close at a set... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Whisky Auctioneer is the world leading platform for the buying and selling of whisky and spirits at auction. Our global auctions feature the most comprehensive selection of old, rare and collectible whiskies and spirits available online.
Coordonnées de contact
PH1 3FN, Perth, Royaume-Uni
- info@whiskyauctioneer.com
- whiskyauctioneer.com
4,3
Excellent
372 avis
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Rocky whisky buying experience
the good:
I've bought from them way back since 2014. As long as there are no issues during transit and delivery there will be no problems with them.
However this time something did go wrong
In my case i bought around 13 bottles from the auction. The bottles go held up by customs then sent back
During the transit one of the bottles popped and lost 80% of the content. I was told that since the bottle did not break it is not covered under their terms and agreement.
they were not willing to give me a refund but offered me 2 choices:
- put my purchased bottles on next auction
- they can ship it out again for free
i also wasn't willing to have them send it through US customs again. Thankfully had a address in singapore which i could send it to.
Eventually after a month they finally shipped it out to singapore.
Edit:
I was contacted by customer support and made whole on the liquid content lost during transit for the bottle of whisky
13 août 2025
Réponse de Whisky Auctioneer
Hi Sung, thank you for your review. I’m sorry for the experience you had. Being able to provide reliable global shipping is really important to us, and we’re always working with our delivery partners to ensure the quickest and most seamless service possible. Unfortunately, customs processes are beyond our control, but we appreciate your patience throughout.
I’m pleased to see everything was brought to a positive conclusion and hope we can welcome you again in future.
Megan - Whisky Auctioneer
Your shipping fees can be better
Your shipping fees can be better. I've stopped bidding on your site because the shipping makes it cost prohibitive to get bottles from you.
22 août 2025
Réponse de Whisky Auctioneer
Hi there, thank you for taking the time to share your feedback. We’re sorry to hear that shipping costs have been a barrier. Our rates reflect secure packaging, insurance, and handling to ensure bottles reach customers safely, but we know affordability matters too. Shipping fees and services are regularly reviewed as we work to keep that balance right.
Megan - Whisky Auctioneer
Easy to handle, fast processing time
Easy to handle and manage,
very good package,
really fast processing time by the WA-Team
20 août 2025
Réponse de Whisky Auctioneer
Hi Gunther,
Thank you so much for taking the time to leave such a positive review. Ill ensure this is passed back to the team.
Megan L
Services work well
20 août 2025
Réponse de Whisky Auctioneer
Hi Olli, thank you for your review. We’re glad to know your experience with us has been a smooth one.
Megan - Whisky Auctioneer
Thank you!
Excellent customer service! George B at Whisky Auctioneer is beyond professional and very attentive. Thank you for taking care of me all these years!
13 août 2025
Réponse de Whisky Auctioneer
Hi Bob, thank you for your kind words. We’re delighted to hear George has looked after you so well over the years and truly appreciate your loyalty.
Megan - Whisky Auctioneer
Definitely a plus
Very easy. Great selection. Checkout is simple. Top notch overall service.
20 août 2025
Réponse de Whisky Auctioneer
Thanks, Chris. We’re pleased you’ve enjoyed browsing and buying with us, and we appreciate your comments.
Megan - Whisky Auctioneer
Great selection but very expensive…
Great selection but very expensive shipping to the USA
13 août 2025
Réponse de Whisky Auctioneer
Hi Ari, thank you for your review. We’re pleased you’ve enjoyed the selection of bottles available. Affordable global shipping is important to us, and while there are limits to what we can change at present, we appreciate the feedback and will always look to make improvements where possible.
Megan - Whisky Auctioneer
Réponse de Whisky Auctioneer
Thanks for taking the time to leave a review. We’re very pleased to hear you had such a positive experience with the team.
Megan - Whisky Auctioneer
The platform is easy to use
The platform is easy to use, and the shipping experience was fast and reliable.
7 août 2025
Réponse de Whisky Auctioneer
Hi Roderick, thank you for sharing your experience. Great to hear everything went smoothly from purchase through to delivery.
Megan - Whisky Auctioneer
Réponse de Whisky Auctioneer
Thank you for your feedback. We’re glad you’ve enjoyed taking part in the auctions and appreciate your kind words.
Megan - Whisky Auctioneer
Réponse de Whisky Auctioneer
Hi Aybar, thank you for your review. We’re pleased you’re enjoying adding new bottles to your collection through our auctions.
Megan - Whisky Auctioneer
superfast shipping this time and…
superfast shipping this time and careful packaging always. love whisky auctioneer.
7 août 2025
Réponse de Whisky Auctioneer
Thanks so much for your review! We’re delighted to hear your bottles arrived quickly and safely, and really appreciate your kind words.
Megan - Whisky Auctioneer
Réponse de Whisky Auctioneer
Hi Radoslaw, thank you for taking the time to share your review. We’re sorry to hear you were disappointed with the service you received. We’ve reached out to you via Trustpilot to understand the situation better, and please do respond there or contact our client services team directly so we can assist you further.
Megan - Whisky Auctioneer
Perfect
The support is very good, i had a lot of questions which were answered right away. I won a lot 4.8.2025 and today 7.8 was already delivered no problem, the bottle was in excellent shape. I am very happy with my purchase. I would give more stars if I could.
7 août 2025
Avis spontané
Réponse de Whisky Auctioneer
Thanks so much for your kind words! We’re delighted to hear you had such a smooth experience and that your bottle arrived quickly and in excellent condition. We really appreciate your support and hope you enjoy your purchase.
Megan - Whisky Auctioneer
Not a good auctioneer
It’s a great to find different kinds of whiskeys and other spirits although not a great selection on other spirits mainly whiskey which is understandable but when it says the auction time finishes.
It doesn’t actually finish because if people continue to bid it just goes on forever, it’s ridiculous. It should be when the time is up that’s it.
Otherwise you end up losing the bids that you’ve already put through. I ended up losing 3 bids last night, so that’s 3 bottles that I should’ve got and didn’t i believe it’s so the auctioneer can get more commission and that’s the wrong way to do an auction.
Also, it doesn’t give you a description of the bottles condition that to me is very important.
I won’t be using this auctioneer again.
4 août 2025
Avis spontané
Réponse de Whisky Auctioneer
Hi Rob, thank you for taking the time to share your feedback. We’re sorry you were disappointed with your recent experience.
While our main focus is whisky, you may also be interested in our sister sites rumauctioneer.com and wineauctioneer.com, which both run monthly auctions and offer a wider range of spirits.
Our website does explain that auctions close from 7pm UK time on the final day, but if a bid is placed after 7pm the auction is extended by two minutes and will close once there has been no further bidding. This format is designed to give everyone a fair chance in the final stages, and typically means auctions continue for several hours, most often finishing between 9pm and 11pm UK time.
For bottle condition, we provide detailed notes for any imperfections and, where appropriate, supporting photographs. If further clarification is ever needed, our client services team will be happy to help.
We truly value all of our customers and hope we’ll have the chance to welcome you back to a future auction.
Megan - Whisky Auctioneer
5 Star Service and a Big IT Hiccup
5 Star Service. Normally, I definitely love a lot about Whisky Auctioneer. Unfortunately, the website underwent a unique and extensive website overhaul. I'm sure stuff is getting better now, but at the time number of my bottles detached from my account and I struggled to get one re-listed for months! However, support was proactive in fixing everything, I got everything I wanted in the end, they paid for any shipping mistakes, and I'm happy now. One-time issues, but the website and service is even better now!
2 juillet 2025
Réponse de Whisky Auctioneer
Hi Kevin,
Thank you so much for taking time to leave this review. We understand the issues you experienced and frustrations that come with this, however we're really glad to hear that those issues have now been resolved and your happy with the outcome. I'll be sure to pass this back to our client services team.
Megan
Vorsicht Betrug!
Vorsicht Betrug!
Habe einen Whisky ersteigert. Bei der Lieferung kam es zu Unregelmäßigkeiten. Die Zustellung wurde abgelehnt weil es falsch deklariert wurde. Es wurde als Geschenk Sendung beim Zoll angegeben. Sowas passiert nicht von allein.
Die Erstattung des Geld ist bis heute nicht erfolgt. Trotz Mahnung und Hinweis auf rechtliche Konsequenzen. Die Lieferung oder besser gesagt der rechtswidrige versuch erfolgte im Mai!
Mein Tipp lasst die Fingern von diesen Betrügern.
26 mai 2025
Avis spontané
Réponse de Whisky Auctioneer
Hi Sven,
We’re very sorry to read your review and disappointed that it’s come to this, especially after the many emails and updates we’ve sent along the way.
In this instance, the issue here stemmed from an incorrect declaration made by the courier after the parcel had left our warehouse. This wasn’t something within our control, and we’ve been in regular contact with both yourself and DHL to try to resolve the matter.
We’ve offered several solutions over the last few months, including resending the bottle to an alternative address, using a different courier or issuing a refund. We’re still more than happy to proceed with any of these options, including the refund. We simply need the relevant refund details from you in order to process it. As of now, our Client Service team are still waiting to receive this information from you after sending several emails.
We always strive to give a fair and transparent experience, and it’s disappointing to hear that hasn't been your impression. Please do respond to our Client Service team's emails - they’re ready and very willing to help in resolving this.
Thanks,
Megan
Thieves!!!
This company are awful, sending false spam emails out about charges and fees I supposedly have to pay on stored bottles that I don’t even have! What makes it worse is they’ve tried to charge my card for this, I’ve immediately removed my saved details. This company CANNOT be trusted with your information.
15 juillet 2025
Avis spontané
Réponse de Whisky Auctioneer
Hi Jason,
We've reached out to request your contact details so we can identify your account and look into this as a priority, but unfortunately haven’t heard back yet.
We’ve reviewed all recent contact logs and haven’t found any enquiries matching the details in your message. We’d really appreciate the opportunity to investigate this properly for you. Just to clarify, any customers with bottles in storage would have been emailed in advance about any upcoming fees, and we certainly wouldn’t attempt to charge for items that don't exist on your account.
Please do get in touch with our Client Services team directly at info@whiskyauctioneer.com. We’d really like to get this resolved swiftly for you.
Thanks,
Megan
Not a good experience 😕
I've been using a few whisky auction sites and Whisky Auctioneer has been the worst experience. The listing glazed over detail for a fundamental defect. Payment was made within 24hrs of auction ending, but errors with WA administration resulted in days of delay. Not even an apology and I felt my £2k plus order was of irrelevance to them. I won't be using WA again in a hurry.
19 mai 2025
Réponse de Whisky Auctioneer
Hi Kevin, thank you for your review.
We’re sorry to hear that your experience didn’t meet expectations. We always aim to make condition details as clear as possible within the listing through our condition reports and supplementary images. In this instance, the lot included a condition report highlighting damage to the velvet bottle covering, and this was also visible within the listing images. We shared these again during our follow-up, and you acknowledged at the time that this detail had unfortunately been missed.
We appreciate you taking the time to contact us directly and hope the information provided helped clarify the matter. If there's anything further we can assist with, please don't hesitate to get in touch.
Megan - Whisky Auctioneer
Won’t be doing business with Whisky Auctioneer again
The new website is STILL broken after more than a month to get it sorted. Seriously, as the saying goes, ‘if it ain’t broken, don’t fix it!’ I’m
not the only one complaining about it on TrustPilot so you can be sure that this is a broader issue than Whisky Auctioneer would realise. Surely you have developers or someone who test things in a lower environment before releasing this flaming pile live for public use.
The current auction isn’t even loading for me - shows X number of results when I use the search function but doesn’t display the results (not an internet service provider issue as I’ve tried under multiple wifis and cellular). Also, last auction on the new site, certain bottles e.g Glendronach 18, would show year of bottling on a handful of lots, and not on others. This is different to the old website where all pre label / chill filtration GD18 bottles would have the year shown in the listing so I didn’t have to click into the lot and waste my time scrawling through the info and zooming in on the photo of the back of the bottle hoping to confirm what year of bottling.
Other issues: Shipping calculators STILL don’t work so it’s almost impossible to tell how much it’s going to cost me to ship my bottles other than by doing a dummy run on the site to have the bottles shipped and getting close to the end of the process/transaction. Was easier when they just had a transparent list for X bottles to X location. Oh and surprise surprise, Whisky Auctioneer has increased their shipping costs substantially without communicating this to clients. On top of this, I had a random email from them advising that the storage of my bottles was expiring and that I would be charged storage but didn’t advise which for bottles. When I questioned this I was told to disregard the email but still, test these things before sending them out! You’ll now find on their website that after 90 days storage they charge %1 per 30 days per bottle (at a minimum of £5!). Clearly a money-making exercise or at least force people to ship things sooner rather than late. They say they use DHL exclusively for all international shipping (excluding. USA) but my last order to Australia came through via FedEx - unless that’s changed recently?
I’ll be having the bottles I’ve currently got in storage shipped soon and that it for me for whisky auctioneer. Was an excellent site and the other thing that used to deter me were the slightly higher buying fees and sellers fees. Now with a broken website and even more fees, why bother coming back? Plenty of other competitions around.
30 juin 2025
Avis spontané
Réponse de Whisky Auctioneer
Hi Roy, thank you for taking the time to leave your feedback. We're really sorry to hear about your experience. I've requested further information via Trustpilot so that a member of our senior management team can reach out to you directly and assist you offline.
We appreciate the detailed feedback you’ve provided and are prioritising improvements to the site that align with our customers' needs, including search, filtering and key areas within the auction experience. We're genuinely thankful for your comments, and I want to assure you that customer feedback plays a crucial role in how we continue to refine the site over the coming months. Delivering a reliable and enjoyable customer experience remains our top priority.
The site is currently offline as our IT team are busy working on some important updates, and it should be back online very soon.
Thanks
Megan - Whisky Auctioneer
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