Whoopsie Servicing Avis 

Tyler was very friendly and efficient. He fulfilled my request and answered my questions with no hesitation. A nice man who has a bright future ahead of him in customer service. An asset to Whoopsie. All the best Tyler.

Really friendly team, helped to solve my problem of a wasps nest as soon as possible. Tyler and Amy where really kind and helpful.
Thankyou.

I rang Whoopsie with a query regarding the set up access to my online account (which should have happened last week) and booking of a boiler service. Tyler was very helpful, checking with IT - account being set up, and organising a time for the boiler service, ringing me back to let me know the date of this.

Rang whoopsie regarding my boiler both customer service representatives were very good in arranging a appointment to solve the problem

I wanted to book for my boiler service.
I was reassured that I will receive a text when appointments are available.Hoping this will happen. He also gave me other available products I was not aware of i.e ,magnetic filter which would reduce my energy bills.

Tyler was patient, made sure he understood my query before responding politely.

Straight forward call very friendly and helpful.

This morning I rang customer service and was put through to Amey to discuss a problem I was having with my room thermostat she worked hard and patiently with this old silver surfer and sorted out my problem she deserves a medal and is credit to the company no 1 for customer service. John Foster.

My issue was resolved quickly .and adapted to suit my needs.

It's been a week since I've call them about a water leak and they said that will send somebody in 48 hours to check where is the leak and if they don't find where the water is coming from I will have to pay £79! A week later and nobody show up.... Complete scam company and I will cancel my subscription

Nearly six weeks ago I reported an issue with my boiler. It took 3 weeks to get an engineer in. He told me I needed a part. I haven’t heard anything since then. Shocking communication. Shocking service.

I have had to try to get a call out twice from Whoopsie to fix my boiler. Both experiences have not been good. It takes days for them to contact me, and then ask questions via email. Questions I had originally answered when I booked the call out. So it can take days to get to the point. Eventually after emailing them to get back to me and ring me they do. Then they avoid trying fix my boiler and try to sell me a new one. Which I am open to this idea but I ask them to email me the details (this is a good use for email not asking me pointless time wasting questions). It is week since they said they would send me a quote. Is it really a good idea to buy a new boiler from a company that doesn’t appear to do customer service. Just please fix my boiler! I feel I’m wasting my money paying the premium. When I was sold this policy I asked if I would get a replacement boiler if they couldn’t fix it. I was told yes, this appears to be not the case now, and they haven’t looked at my boiler yet! Oh and last they said they service my boiler, not heard thing about since! UPDATE, I had a response following on from the reply before, engineer came out same day, he said I needed a part and had radio silence since then with no eta on the part.

Sadly following on to my email below. Yes a plumber came out and looked at the job yesterday. Now neither him or me cannot get through by email or phone to whoopsie
So no my issue is not resolved. I am now on day 8. Water built up in my ceiling and no plan to move forward. So would be grateful for faster and more satisfying communication. One month free is not satisfactory compensation either for the stress and mess please can someone get in touch and resolve this asap.

Adam was really helpful when I called, I had no heating or hot water and he arranged for someone to come out to me within an hour. The man that fixed the boiler was very pleasant and respectful of my sleeping child and fixed the boiler within half an hour. Highly recommended!

I subscribed to a boiler maintenance plan, which included a yearly checkup.

The first year, it took them 3 months before they eventually scheduled it. Their website actually went down at one point during that period meaning they were completely impossible to contact.

The second year, after 3 months of haggling, 30 emails exchanged to remind them to schedule it where they gave lame excuses, I just cancelled my plan, forfeiting all that I'd paid for my subscription during the year.

They take your money for a service that they're unable
to provide. In my book, that's called a scam.

I joined Whoopsie via a phone call offering me a service in comparison to my British Gas service but at a considerable cheaper. Unfortunately after my boiler broken down, so I called the number and was told to email my issue I had a lady respond to my fault which on my boiler light which said I needed a new pump, she found me an engineer who turn up what I can only call a pizza bike with a rolled up tool case which had several tools in it. He was here for about half an hour and told me I need a new pump which u already as my boiler told me that on its fault panel, So he went off to order a pump. Me and my wife were out water and heating for 3 days, after calling the customer service several times I was told that my boiler was out of date and they would not repair my boiler. After complaining they then stated they would repair it for £500 evan though they told me it was not repairable though they could not be done under warranty. On placing this insurance I was told that my boiler was covered. I have now stop my contract but was told I would have to pay the complete amount which, I am not going to do as the boiler is not covered. Whoopsie
records all calls please check your calls. I have now had this pump change by British Gas for £130 with a 2 hour response time. Whoopsie need to change their customer service and sales teams in a defected process.

£19.99 taken from my bank 2 days ago, no way have i set up a dd, quite happy with Homeserve. Rang bank, they reversed it.

fraudsters. please avoid these scammers. For three weeks they keep telling me an engineer will call you. nobody call. am paying £19.99 by direct debit never miss a payment. I will sue their ass for all my money back. for three weeks am without heating, I have my kids asking why the room is cool? I will go to the watchdog to expose them. I have cancelled my direct debit and chasing my money back. lairs.

They provide lots of great information and tips. Really easy to use.

I had to initially log my claim on the website (not by phone as it was not an emergency) but there was no confirmation (e.g. an email) that it was received. There was no update for first 24 hours, it was only after I sent a chaser email that I got a response.

The initial response was to advise me to carry out actions myself to rectify it the problem, which begs the questions what is the point of the service if I can Google the solution myself!

I was then contacted after the email chaser and provided more information of my issue. They decided it was not part of my cover and I had to pay up front for an engineer to come down and have a look. To be fair they did say they would reimburse the money if it was found to be within the cover however my expectation was an engineer would be sent out first to determine the root cause as I am no expert in plumbing so my description of the issue should not been taken as fact until an investigation had been carried out by a professional.

After this I cancelled by subscription.