An absolutely stunning bouquet of hot pink hydrangeas!! I ordered them for my daughter and she was over the moon!!! She took photos and they were truly amazing. Wild at Heart has become my ultimate... Voir plus
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After receiving a message to say my delivery would be between 13.04-14.04 very precise you might say As they where a birthday gift the day was arranged so that the recipient would be there well wi... Voir plus
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I’m supper happy with customer service. It’s nearly 4 years since I order my flowers for specific occasions by wild at heart and every time they did it the best. 100% recommended if you want to get so... Voir plus
I have been using your Wild Heart for some years and I find flowers and extras fantastic, only once a delivery took a bit of time but you gave me points very happy with Wild Heart
À propos de l'entreprise
Écrit par l'entreprise
Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.
Coordonnées de contact
Unit 3-4 Linford business estate, SW8 4AB, London, Royaume-Uni
- 020 72291174
- flowers@wildatheart.com
- wildatheart.com
3,7
Moyen
476 avis
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Not worth the price
I bought a £180 bouquet for my mum’s birthday and was really upset to receive a small, tired-looking bouquet. It was very disappointing, especially for such a special occasion.
I can only imagine how their “delicate” bouquet looks like.
12 décembre 2025
Avis spontané
Réponse de Wild at Heart
Hi Val,
Thank you for sharing your feedback, and we’re truly sorry to hear how disappointed you were - especially as this was a birthday gift for your mum, which we know is a very special occasion.
This certainly isn’t the experience we want any of our customers to have. To help us understand exactly what happened and review this properly, we would really appreciate it if you could send a few images of the bouquet with your order number to our customer care team via flowers@wildatheart.com. This will allow us to look into the condition and presentation of the flowers and ensure we put this right for you.
Thank you for bringing this to our attention, and we hope to resolve this for you as quickly as possible.
Many thanks,
The Wild at Heart team
Absolutely beautiful
Absolutely beautiful ! Arrived perfectly packaged and my front door looks just gorgeous !
3 décembre 2025
Lack of information regarding the order…
Lack of information regarding the order status: the app you provided does not work, the order status was never updated, and I did not receive any information about the delivery.
26 novembre 2025
Réponse de Wild at Heart
Hi Daniela,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience fell short and that you felt under-informed about your order.
We’re not currently aware of any technical issues with our order-tracking app, however we take this feedback seriously and will be looking into it as a matter of priority to understand what may have gone wrong in your case. We appreciate you bringing this to our attention, as it helps us improve our service.
Please accept our sincere apologies for the frustration this caused, and thank you again for letting us know.
Many thanks,
The Wild at Heart team
Some of the flowers were not as fresh…
Some of the flowers were not as fresh as expected
2 décembre 2025
Réponse de Wild at Heart
Hi Oleg,
Thank you for letting us know, and we’re very sorry to hear that the flowers did not meet your expectations.
As freshness is extremely important to us, we would really appreciate it if you could share a few images with our customer care team via flowers@wildatheart.com so we can look into this properly and put things right for you. Once we’ve reviewed them, we’ll be able to advise on the next steps.
Thank you for bringing this to our attention - we look forward to resolving this for you.
Many thanks,
The Wild at Heart team
Lovely but by no means as grand as was…
Lovely but by no means as grand as was expecting for the price - would expect to pay half for was was delivered - cheaper to get a florist to your home to make a specialised arrangement
1 décembre 2025
Réponse de Wild at Heart
Hi!
Thank you for sharing your feedback. We’re truly sorry to hear that your arrangement didn’t feel as grand as you expected - this is never the experience we want for our customers.
So that we can look into this properly and put things right, could you please get in touch with our customer service team via flowers@wildatheart.com and share a few images? This will help us review the design and understand what may have happened.
We take great pride in the quality and craftsmanship of our arrangements and we would really appreciate the opportunity to make this right for you.
We look forward to hearing from you.
The Wild at Heart team
I can always rely on Wild at Heart to…
I can always rely on Wild at Heart to deliver the most beautiful bouquets on time! Thank you for always being fabulous and 1st Class! x
28 novembre 2025
Such a shame
Such a shame. I specifically needed these flowers to take to a dinner and confirmed they'd arrive no later than 6 (dinner was at 8). They didn't arrive until 8.15, by which point I'd left.
25 novembre 2025
Réponse de Wild at Heart
Hi Beth,
Thank you for sharing your feedback. We are truly sorry that your flowers arrived later than scheduled, especially as they were intended for a special dinner. We understand how disappointing this must have been and sincerely apologise for the inconvenience caused.
We hope the full refund issued has helped to make up for the experience, and we would love the opportunity to restore your confidence in us on a future occasion.
If there’s anything further we can do, please don’t hesitate to let us know.
Many thanks,
the Wild at Heart team
Didn't meet delivery date even though…
Didn't meet delivery date even though specified and confirmed weeks' before.
Partial refund was given after they initially offered just free delivery.
11 novembre 2025
Réponse de Wild at Heart
Hi Lucy,
Thank you for your feedback. We are genuinely sorry that we missed your requested delivery date - this is never the experience we want for our customers. As soon as we realised the issue, our florists worked to deliver your order the very next day and we provided a 40% discount as a gesture of goodwill, which you kindly confirmed you were happy with at the time.
We truly value your support and hope we can welcome you back for a smoother experience in the future. If there’s anything further we can assist with, please don’t hesitate to reach out.
Many thanks,
the Wild at Heart team
Have heard no feetback,on my email
Have heard no feetback,on my email, flowers where much smaller than on the picture
21 novembre 2025
Réponse de Wild at Heart
Hi Nadir,
Thank you for your feedback. We can confirm that we received your email on the 22nd and replied to you on the 24th, expressing our regret that you were disappointed and asking for images so we could look into the matter further. As we did not receive a response, we were unable to investigate this for you.
We take all concerns seriously and would be more than happy to review this again if you’re able to share the requested images. Please feel free to reply to our previous email or contact our customer service team directly so we can assist you further.
Many thanks,
The Wild at Heart team
The delivery took three days for a very…
The delivery took three days for a very local London postcode and I was charged a National delivery fee.
19 novembre 2025
Réponse de Wild at Heart
Hi Mrs Guest,
Thank you for your feedback. We’re sorry to hear that you feel disappointed with your recent experience.
After reviewing your order, we can confirm that your bouquet was delivered on the exact delivery date you selected at checkout. Our florists also personally emailed to confirm this with you at the time.
Regarding the delivery charge, all of our deliveries, whether nationwide or within London, are charged at a flat rate of £15. This ensures consistency and reliability across every order, so you were not overcharged in any way.
We are genuinely disappointed to receive a negative review for a service that was carried out precisely to your chosen specifications, especially as our team worked carefully to fulfil your order on the exact day requested.
If you would like to discuss this further, we would be more than happy to assist.
Many thanks,
The Wild at Heart team
They were most helpful.
They were most helpful getting the order done at short notice and then changing the delivery address. I am sure the flowers were beautiful ...
4 novembre 2025
Delivery date was messaged as same day…
Delivery date was messaged as same day but then not available for days - customer service was rude and unhelpful
3 novembre 2025
Réponse de Wild at Heart
Hi Isabelle,
Thank you for your feedback. We’re sorry to hear that your experience wasn’t as smooth as expected. Our customer service team did inform you in a friendly and helpful manner that, due to flower availability on the day, we were unable to offer your chosen delivery date for your chosen variety. As we work with fresh, seasonal blooms, availability can vary and we’re not always able to guarantee every flower - or every delivery window - especially at peak times.
We understand this was disappointing, but we hope you can appreciate that our intention is always to be transparent and offer the best possible alternative. Thank you for your understanding.
The Wild at Heart team
Absolutely beautiful
Absolutely beautiful! I ordered online for a special birthday gift. The recipient was over the moon. I could not ask for better quality of flowers, customer service & speedy delivery. Will definitely order from here again. Thank you!
30 octobre 2025
Absolutely beautiful flowers and…
Absolutely beautiful flowers and answered our queries about delivery promptly and gracefully!
27 octobre 2025
The wrong bouquet was delivered
The wrong bouquet was delivered. The driver returned several hours later with a rather bruised, rather small, disappointing bunch of flowers. Definitely not worth the £270 it cost me!
24 octobre 2025
Réponse de Wild at Heart
Hi Victoria,
Thank you for taking the time to share your feedback. We sincerely apologise for the mix-up with your delivery - this is never the experience we aim to provide.
However, we did review the bouquet before it left our studio and can confirm that the flowers were fresh and beautifully arranged at the time of dispatch. We also did not receive any follow-up contact from you regarding an issue with the bouquet.
We understand how disappointing it is when something doesn’t match expectations, and we’re always here to help resolve any concerns in the moment. Thank you again for your feedback.
Many thanks,
The Wild at Heart team
Easy ordering, beautiful flowers.
Very easy to order the flowers for local delivery. Realized I forgot the flat number and the Wild at Heart staff were very helpful and made the change for me to ensure the flowers were delivered to the right place. The delivery company called in advance to let my mum know when they would be coming, and though they were a bit later than originally planned, they were really lovely.
20 octobre 2025
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