Williams Handbaked Avis 

757
•
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We absolutely love Williams products! They make wonderful presents (if we don’t eat them first). They are nicely packaged, and the packaging is eco friendly. Communication is always good and th... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

This is a brilliant company. Great for gifts. I ordered a gift yesterday evening in a rush put wrong delivery address. I emailed immediately and again this morning. Rory emailed straight back saying a... Voir plus

Noté 5 sur 5 étoiles

I have ordered twice now and intend to do so immediately after sending this email. My reason for doing so is the responsive feedback from the friends and professionals who have been so supportive sin... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Well packaged; they always arrive in perfect condition. The biscuits are stunning. They are luxurious and delicious. The hand dipped, milk chocolate, ginger biscuits are the very best! Quality ingredi... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Grossiste en boulangerie
  2. aussi dans
  3. Boulangerie

Écrit par l'entreprise

Williams is a family bakery based in the heart of Lancashire. Famous for our luxury biscuits, Eccles cakes, gooey flapjack and scrumptious traybakes, you can find our products in garden centres, delis and farm shops as well as on our website!


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

757 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,7

Tous les avis

(757)

71 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

To be honest I had a issue with my…

To be honest I had a issue with my items being stolen but they dealt with it straight away and gave me a refund so I ordered them again and waited and I can tell you they are in my opinion the tastiest biscuits I’ve had in a long time and I will definitely be ordering some more for me and my family thank you to the team at Williams Handbaked

6 janvier 2025
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Réponse de Williams Handbaked

I'm really glad to hear the issue you had didn't diminish your enjoyment of our biscuits! We really appreciate your kind review.

Noté 1 sur 5 étoiles

Festive Eccles Cakes just too sweet

Treated myself to a pack of 4 Festive Eccles cakes. They are far, far, far too sweet and encrusted in sugar on the outside too. What I shame. I ate one, but didn't enjoy it.

24 décembre 2024
Avis spontané
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Réponse de Williams Handbaked

I'm very sorry to hear you didn't enjoy our Festive Eccles Cakes. Our recipe has always included a sugar coating, which is something we're known for, and we've been fortunate to have received some wonderful feedback regarding our newest product. Thank you for taking the time to provide feedback.

Noté 5 sur 5 étoiles

Excellent customer service delivery…

Excellent customer service delivery was on time recipient was very excited to try everything said they all looked lovely didn't know what to try first would definitely recommend them and will buy from williams again

18 décembre 2024
Avis spontané
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Réponse de Williams Handbaked

Thank you for your lovely review Patricia, and of course for ordering with us!

Noté 5 sur 5 étoiles

Great products. Exceptional customer service

First time I have ordered from Williams Handbaked and won't be the last. Delivery was good and packaging was lovely. I am yet to try everything but the Milk Chocolate Oat Biscuits are absolutely delicious. Customer service is exceptional. There was a slight hiccup with my order as I was sent an incorrect item. I received a response from Rory within 30 minutes and replacement was sent the next day. Would definitely recommend Williams and will be ordering again.

13 décembre 2024
Avis spontané
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Réponse de Williams Handbaked

Hi Diane,

Thank you so much for your generous review, we really do appreciate it! I'm glad you enjoyed the Milk Chocolate Oat Biscuits, and I hope you've now enjoyed sampling the rest over Christmas.

Kind regards,
Rory

Noté 5 sur 5 étoiles

Love these biscuits

Love these biscuits! Prompt delivery and great service including order updates. Will be a regular customer.

28 novembre 2024
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Réponse de Williams Handbaked

Thank you Emma, that's very kind!

Noté 3 sur 5 étoiles

It was delivered fine but I did not get…

It was delivered fine but I did not get any messages saying it was on way or even delivered. I had to ask my friend to tell me.

27 novembre 2024
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Réponse de Williams Handbaked

Hi Sara,

I'm really sorry to hear you weren't updated regarding your delivery.

We send two automated emails, one when an order is placed, and another when an order is being packed. You should then receive further emails from Royal Mail regarding the status of your delivery—there is a possibility those emails have gone to your junk folder.

Once again, I'm sorry you didn't receive these notifications, but I hope your friend enjoyed their gift.

—Rory

Noté 5 sur 5 étoiles

Good company to deal with

was a pleasure to deal with this company everything was so straight forward and I found the staff extremely helpful. this is my second purchase from this company and would use again.

28 octobre 2024
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Réponse de Williams Handbaked

Thank you for your lovely review, Antony—we're glad to hear you were happy with your purchases!

Noté 5 sur 5 étoiles

Great customer service

Great customer service, delicious biscuits, everyone I’ve bought these for wants more.

28 octobre 2024
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Réponse de Williams Handbaked

Thanks Julie, that's wonderful to hear!

Noté 5 sur 5 étoiles

Excellent service

Excellent service, delivered as per the schedule and of course delicious cakes and biscuits

28 octobre 2024
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Réponse de Williams Handbaked

Thank you Sue, we really appreciate it!

Noté 5 sur 5 étoiles

We absolutely love Williams products

We absolutely love Williams products! They make wonderful presents (if we don’t eat them first). They are nicely packaged, and the packaging is eco friendly.
Communication is always good and the orders are always on time.
Any chance of some gluten free biscuits?
Thanks to Williams, my Christmas shopping is well under way.
Judith

28 octobre 2024
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Réponse de Williams Handbaked

Hi Judith, we're very glad to hear you've chosen us as part of your Christmas shopping, and we're very grateful for your kind review. Whilst we're unable to produce gluten free products at the moment, it's something we'll be exploring in the future!

Noté 5 sur 5 étoiles

Fantastic present

As expected from this lovely company everything arrived on time, was well packaged and looked scrumptious.
Sadly for me - as this is a present - I will not be enjoying the contents .
However the recipient will love this

28 octobre 2024
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Réponse de Williams Handbaked

Thanks for your lovely review Joan. Sorry you can't enjoy them yourself this time, but we do hope your recipient does!

Noté 5 sur 5 étoiles

Fabulous company ⭐️Highly recommend

Fabulous company ⭐️Highly recommend ! Delighted with the hamper would use again without hesitation ⭐️⭐️⭐️⭐️⭐️

2 octobre 2024
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Réponse de Williams Handbaked

Thank you for a lovely review Claire, and thank you for ordering with us!

Noté 5 sur 5 étoiles

Wonderful

Wonderful! Visit regularly. Very happy 😃 customer

30 septembre 2024
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Réponse de Williams Handbaked

Thank you Dot, that's very kind!

Noté 5 sur 5 étoiles

AMAZING

The products and the way it was packed it was a gift and they were delighted. Very impressed by the size of the slices etc.

30 septembre 2024
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Réponse de Williams Handbaked

Thank you for your kind review, Susan!

Noté 5 sur 5 étoiles

The perfect experience

The perfect experience, the website was easy to use and the choice exactly what I wanted. It was easy to add a gift message. Delivery was prompt and reliable. The packaging was lovely and the treats themselves tasted amazing. On top the customer service was something else. So personable and kind. Would definitely recommend and I will be ordering again!

27 août 2024
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Réponse de Williams Handbaked

Hi Lindy, thank you for such a wonderful review. We're glad to hear that you found our website easy to use, but more importantly that you enjoyed our bakes!

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