Banner for Wilsons Pet Food

Wilsons Pet Food Avis 

801
•
TrustScore 4.5 sur 5

4,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Tasha was excellent dealing with DHL terrible delivery service with lost order prompt chasing up , making sure order got processed and finally delivered correctly. Extremely grateful for added ext... Voir plus

Noté 3 sur 5 étoiles

My dog loves his food and he never leaves his bowl empty. My only issue is that over the last few deliveries I've noted that it is just turning to dust and alot of it. At £70 a time I'm losing a week... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The food is excellent for my dog, he has had issues with digestion for years, the Wilson’s food has settled him massively. A common issue with German Shepherds, I honestly have tried everything and... Voir plus

Noté 5 sur 5 étoiles

Shout out to Tasha at Wilson foods, the delivery company for my monthly subscription have had my parcel over 3 days without any update, called spoke with Tasha who also tried to contact In post, witho... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Producteur de produits alimentaires
  2. aussi dans
  3. Fabricant de produits alimentaires
  4. Magasin d'alimentation animale

À propos de Wilsons Pet Food

Écrit par l'entreprise

🧑‍🍳🥬 Fresh meals and elite dry food
✨ Award winning and expertly designed
📦 Right to your door

Designed by nutritionists to give your dog their best healthiest life, our Fresh and Cold Pressed dog food is crafted in Scotland and gently cooked to lock in nutrients.

96% of pawrents saw a positive change in their dog after feeding Wilsons, and we've been voted Best Dry Dog Food in 2025 and 2026 by Your Dog readers.

Wilsons meals help support digestion for healthy tummies and award-winning poops.

Delicious food your dog will love

Écrit par l'entreprise

Try Fresh and Cold Pressed Dog Food today
Delicious, fresh and cold pressed dog food - made in Scotland and designed by nutritionists to give your dog their healthiest life.

Quick and easy dog food deliveries

Save 10% when you subscribe

Subscribe to Wilsons Pet Food and you'll get 10% off every order, plus the convenience of deliveries when you need them! Easy to set up, easy to make changes.

Coordonnées de contact

Get Wilsons Pet Food's Best Deals

Sign up to Wilsons' emails to get our biggest offers and promotions

4,6

Excellent

TrustScore 4.5 sur 5

801 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 97 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(801)

747 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Food is good and my dogs really liked…

Food is good and my dogs really liked it. However every month there is some kind of drama. Last month, it took almost 10 days and numerous emails, even tried ringing and noone ever answered. I only got my food dispatched as I made a comment on their social media page. This month the courier has lost my delivery, no replies from the courier or from Wilsons another month where I have ran out of dog food and had to go to a pet shop and buy some. This is extremely stressful every single month, I have even tried ordering 2 weeks early and that doesn't work. I do not understand how Wilsons can not use a reputable delivery company instead of useless companies. It's not as if this dog food is cheap either. To make matters worse I switched to Wilsons after being on Years and having to deal with the dry eye dramas. These companies need to be held to account and have better customer services and delivery services

27 octobre 2026
Avis spontané
Logo de Wilsons Pet Food

Réponse de Wilsons Pet Food

Hi Tracy, thank you for taking the time to leave a review.

We’re really pleased to hear that your lovely dogs are enjoying our food, although we’re sorry to hear that you’ve been disappointed with aspects of your delivery experience and our Customer Service, but we would like to take this opportunity to clarify a few points.

We have checked with our Customer Service team, and the only time they did not respond within 1-2 working days was at the beginning of January, but this was resolved the same day as you replied to us.
All other times that you have contacted us, our team have been back in touch within 1-2 working days. Please note that our Customer Service is closed at weekends, so if you message us during this time, you may not get a response until the beginning of the week. We are sorry that we missed your call, but our records do not show either a missed call or voicemail from you, so we were unable to return your call.

Your September order was placed on the evening of Wednesday 23rd of September and was dispatched on Monday the 28th of September. While we’re sorry that the dispatch took longer than you are used to, we’d like to clarify that it was still processed within our advertised 2-4 working day timeframe.

I hope that this helps to clarify things, but please get back in touch with our Customer Service team if you have any other queries.

Noté 1 sur 5 étoiles

This is thick with dust

This is thick with dust, I have to shake down the pot every single time I get out a scoop, each pellet is caked in dust and the bottom of the food pot is two inches deep in it. Whilst I’m aware the cold pressed can create excess dust this is to the extreme and has made it impossible for me to give it to my dogs. They are drinking so much each day it’s unbelievable. I have always fed cold pressed and I have never had this experience before
*I contacted the pet supplier where I got it from who had contacted Wilson’s directly about this but they have t been replied to
* Wilsons replied here saying I haven't contacted them, but I sent clear photographic proof of the heavily crumbled fish food to their given email address on 29/10/26. Please check your inbox/spam folder for my email. I have two bags—one completely turned to dust and one unopened—and I am waiting for your team to reply to my email and arrange a full refund.

16 octobre 2026
Avis spontané
Logo de Wilsons Pet Food

Réponse de Wilsons Pet Food

Hello! Thank you for bringing this to our attention. I am sorry to hear that you found your last bag dustier than expected, but it looks like you have not got in touch with us about this. So that we can resolve this for you, please can you get in touch with our lovely Customer Service team at info@wilsonspetfood.co.uk and they will get back to you as soon as possible.

EDIT:
Thank you for getting in touch with our Customer Service team. They have spoken to the stockist, and they have resolved this for you together.

Noté 5 sur 5 étoiles

Dog food

What a great service food is second to none my dogs love it 100% recomend
this company 🐶🐶💚💚

27 octobre 2026
Avis spontané
Noté 3 sur 5 étoiles

My dog is obviously too fussy for Wilsons

My dog is obviously too fussy for Wilsons too. She ate the beef variety but I couldn't get her to eat the chicken.

12 octobre 2026
Logo de Wilsons Pet Food

Réponse de Wilsons Pet Food

Thank you for taking the time to leave us a review - we are sorry to hear that your lovely dog is not yet enjoying our food.
It can take some dogs a little longer to get used to the more natural taste of our food, as we don't add any sugars, bulkers/fillers, or artificial flavourings.
If your dog does not take to our food straight away, we recommend slowing the transition right down to allow them time to get used to the taste of our food.
We hope this helps, but if you have any further queries about this, please get in touch with our lovely Customer Service team, who would love to help offer some ideas!

Noté 3 sur 5 étoiles

Major courier delivery concerns

❗️❗️❗️3 STAR REVIEW PURELY FOR THE COURIER SERVICE.❗️❗️❗️ Great product. The only issue I have encountered is with the courier delivery. I have been a Wilsons customer for about 3 years with no issues. However the two courier deliveries within the last 12 weeks have been unacceptable and could lose Wilsons loyal customers. I have had two deliveries from both DHL and InPost and neither courier even attempted to deliver 45kg of dog food to my front door, despite me being home at the time! Instead they left it outside on the ground, exposed to the elements, lying at the end of my driveway for me to locate and then manoeuvre to my front door! We live semi rurally and there are many wild animals, foxes, mice, badgers etc that the dried food would attract, as it is only packaged in cardboard boxes, that often arrive damaged, so this potentially allows even easier access for the wildlife. My most recent delivery from InPost on 15 October 2026 wasn't even delivered to the end of my driveway!! My proof of delivery was a completely black photo, so I had no idea where to find the food at 7pm. InPost also stated it was delivered to my safe space. Yet I have not designated a safe spce. As if you do, this relieves the courier of all responsibility if you do not receive your delivery. I discovered my delivery this time on the monoblock at the end of my neighbours driveway! These issues and proof of what I have said have been raised with Wilsons. I can only live in hope that this is not a recurring delivery theme, as these couriers are being paid by Wilsons to provide an appropriate and acceptable service.

15 octobre 2026
Logo de Wilsons Pet Food

Réponse de Wilsons Pet Food

Thank you for taking the time to share your delivery experience with us.
We are really disappointed to hear that the courier has let you down like this, and we hope that our Customer Service team was able to help you resolve this.
Please continue to always get in touch with us if you ever have any issues with deliveries, so that our team can sort our any issue if they arise.

Noté 5 sur 5 étoiles

Fussy senior Yorkie loves it!

I bought for my staffie x and found that my extremely fussy senior Yorkie loves it too! This picky oap has turned his nose up to everything but raw, minced chicken over the past 6 months. I had to hide kibble in the chicken and hand feed him. I accidentally knocked the bag over after opening it, and some spilled on the floor, he nosed a piece, ate it and started looking for more. I put some in his bowl with the chicken, not expecting much, but he cleared the bowl! The staffie loves it too, so it's a win all round. I also sent some small bags to my son who has dachshunds, they love it too. Ordering was easy, delivery was swift.

15 octobre 2026
Noté 5 sur 5 étoiles

Clean bowls

Easy to navigate website , dogs love the food , clean bowls everytime and i own fussy , allergy compliant german shepherds. Delivery was quick, well.packaged.

12 octobre 2026
Noté 5 sur 5 étoiles

1st class service

Ordered dinner time on Wednesday ,delivered Thursday. Absolutely brilliant service. First time customer. My dog loves the food as well. 10/10.

15 octobre 2026

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus