Window Supply Direct Avis 

264
•
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 3 sur 5 étoiles

The ordering process was simple and the pricing was the most competitive I found for just ordering 1 window. What let it down was the communication around delivery. I didn’t get any warning that my... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

This company was fantastic to deal with, windows as expected, delivery dates organised professionally and Chris handled everything perfectly when I called to discuss matters including the replacement... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Absolutely best experience ever, from order placement to delivery. I ordered fixed window, unusual size. The gentleman from Window Supply Direct called the following day to discuss some details I over... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Albeit I am a qualified tradesman, I'm not a window fitter. I found the website very easy to navigate and the information provided turned out to be very accurate. I had prior warning of delivery, the... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur de fenêtres PVC
  2. Fournisseur de portes

Écrit par l'entreprise

Suppliers of top quality UPVC windows and doors direct from the factory to the home. Order online with confidence using our simple pricing engine. Amazing prices and fast lead times. Improve the energy efficiency of your home with Veka Halo and Eurocell windows and doors. Also, try our composite door designer with many styles and colours available. Design your dream front door and get an instant price there and then. Check out the full range on our website and order online today. We deliver to England, Wales and Scotland for only £35. Our current lead time from order to delivery is around 10-12 working days.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

264 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,4

Tous les avis

(264)

57 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Door was perfect

Door was perfect, delivery great and good communication. Couldn’t have asked for more, thanks!

16 février 2026
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Réponse de Window Supply Direct

Thank you for the 5 star review!

Noté 5 sur 5 étoiles

Excellent

Friendly, helpful deliverer. Great product.

22 février 2026
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Réponse de Window Supply Direct

Thank you for the 5 ⭐ review!

Noté 5 sur 5 étoiles

Great company - great service

I've ordered a number of windows from these guys and have always been really impressed by the quality of service and good prices. They're helpful and prompt to reply if you have a query. I thoroughly recommend them.

18 mars 2026
Avis spontané
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Réponse de Window Supply Direct

Hi Joe, thank you for the 5 star review! We are pleased that you are happy with the product and service you received. Kind regards, WSD

Noté 5 sur 5 étoiles

Service

Very efficient

7 février 2026
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Réponse de Window Supply Direct

Thank you for the 5 star review! Kind regards, WSD

Noté 5 sur 5 étoiles

Great experience with this company

Great experience with this company. They were very helpful in guiding me through the correct measurements for my window, which I really appreciated as I had never ordered one before. For someone new to this, the process can feel quite stressful, but their team made it much easier.

They adjusted the delivery date to suit my request and kept me updated on the day the item was dispatched. I spoke to a few different team members, and everyone was helpful and professional, which shows they have a strong team.

The window style I wanted was only available through them, and ordering through their website was straightforward compared to other companies that required a much longer process. Overall, very pleased with the service.

13 janvier 2026
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Réponse de Window Supply Direct

Thank you very much for the lovely review. It really does brighten up our day to read this type of comment. Please do not hesitate to give us a call if you need anything else. Kind regards, WSD

Noté 5 sur 5 étoiles

It was easy to get a price and order

It was easy to get a price and order, it was delivered on time and the driver was very helpful

22 janvier 2026
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Réponse de Window Supply Direct

Thank you very much for the 5 star view. Kind regards, WSD

Noté 5 sur 5 étoiles

Great door

Process of ordering online was clear, the door came in good condition, the right size and good quality.

19 janvier 2026
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Réponse de Window Supply Direct

Thank you for the 5 star review. Kind regards, WSD

Noté 3 sur 5 étoiles

Beading was incorrect length

Beading was incorrect length. Therefore upon installing it the beading was damaged, this occurred on all 4 windows that required installing. For a product like windows, I'd expect everything to arrive millimetre perfect.

17 janvier 2026
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Réponse de Window Supply Direct

All window beads are hand-cut to length and fitted before undergoing quality control. Every window is scrutinised, and only those that meet our high QC standards leave the factory. If beads were too short, it would be easily noticeable during inspection; if they were too long, they would not fit into the frames.

Regarding the issue you encountered, we suggest that either:

1) The beads were mixed up and placed in the wrong sections during glazing.
2) The long beads were fitted first, which makes fitting the shorter beads extremely difficult and can make them appear to be the incorrect length.

Had we been notified of this issue at the time, we could have provided immediate assistance.

Kind regards, WSD

Noté 1 sur 5 étoiles

Regarding delivery

Regarding delivery, they do kerbside only and an able-bodied person be available to unload it directly from the lorry. This can be extremely heavy and break your back, so please take note before placing the order.

19 janvier 2026
Avis spontané
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Réponse de Window Supply Direct

Hi

We advise all our customers prior to delivery of the kerbside delivery service. However, our drivers are helpful and will assist further if they can.
To ensure a smooth process, we recommend having an able-bodied person available to assist with receiving the order.
For ease of handling, the frames, glass, and cills are delivered as separate components. This ensures each item is as light as possible during offloading.

Kind regards, WSD

Noté 4 sur 5 étoiles

Good customer service

User friendly site, easy to navigate and order.
Friendly, pro-active customer service both via phone and email.
However, the courier they used wasn’t reliable. They are supposed to call an hour before delivery, but didn’t. Didn’t show on the first delivery date and still didn’t call on the second attempt, just showed up.
Other than the delivery, their service is excellent.

19 novembre 2025
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Réponse de Window Supply Direct

Hi,
Regarding your delivery, we attempted to deliver your order on the arranged date. Our driver called ahead but, unfortunately, received no answer upon arrival and waited for ten minutes before leaving.
We were pleased to promptly rearrange the delivery, which was then completed on schedule.
We were also happy to replace a damaged piece of glass free of charge, even though we were notified after the standard 48-hour checking period had expired. Kind regards WSD

Noté 1 sur 5 étoiles

Didn’t get what I ordered

Didn’t get what I ordered, came in grain effect which I did not want.

25 novembre 2025
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Réponse de Window Supply Direct

Hi
Please note that all of the coloured profiles we supply as standard feature a woodgrain effect.
If you require a smooth coloured finish, we can certainly supply it, but it would need to be processed as a special order. Please be aware that special orders have a slightly longer lead time. Kind regards, WSD

Noté 5 sur 5 étoiles

Exceptional personal service

I made an enquiry one evening and had a reply that same night from Chris who couldn’t have been more helpful. Having been let down by builders and left trying to order windows and doors myself he made sure I was ordering what I needed even taking the time to call me to discuss - not something most online suppliers ever seem to do. Windows shipped exactly on time and are great quality. Tiny hiccup with some handles put right in 24 hours with a courier delivery. Exceptional service like this needs an extra star!

13 novembre 2025
Avis spontané
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Réponse de Window Supply Direct

Thank you very much for the 5 star review! We are really please you are happy with your doors and windows. Kind regards, WSD

Noté 5 sur 5 étoiles

Couldn't have been better.

Couldn't have been better.
Excellent quality product, great design. Chris kept me up to date about the delivery and it was delivered and placed very carefullly. Very happy with the triple glazed unit overall, and with the service. Top job.

1 octobre 2025
Avis spontané
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Réponse de Window Supply Direct

What a great review! We are over the moon that you are happy with the product and service! Kind regards👍

Noté 5 sur 5 étoiles

A great company to deal with

From time of ordering to delivery we were kept informed about our order. Arrived, all good, looked great once fitted. We did have an issue with one of the panes a few days after fitting and this is when this company came into their own, sorted without delay or quibble - Ray was so helpful and sorted it quickly. Highly recommend Window Supply Direct.

6 octobre 2025
Avis spontané
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Réponse de Window Supply Direct

Thank you for the 5 star review Amanda! We are really pleased you are happy with the services and product. Kind regards

Noté 5 sur 5 étoiles

Great windows

Great windows. Easy to fit very good quality and fast delivery.
Highly recommend.

17 août 2025
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Réponse de Window Supply Direct

Thank you for the 5 star review. We are happy you are pleased with the product and service

Noté 5 sur 5 étoiles

Top window company …

I have had two orders from window supply direct and they have been amazing 👍 easy to use website and good communication to let you let you when your delivery is arriving, helpfull delivery drivers what can I say i will use again and again👍👍

17 août 2025
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Réponse de Window Supply Direct

Hi, thank you for leaving such a great 5 star review! We are pleased you are happy with your purchase👍

Noté 5 sur 5 étoiles

Delivered on day they said

Delivered on day they said, all in great condition, very happy.
Rang them for an inquiry and very helpful.

28 juillet 2025
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Réponse de Window Supply Direct

Thank you for the 5 star review. We are happy you are pleased with the product and service

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