Wise Bartender Avis 

Love the variety on offer! Mixed packs were a great way to discover new drinks. Quick delivery and friendly service. Will definitely use again!

AVOID AVOID AVOID! Appalling customer service, no onus or responsibly taken by the company from misleading and missing description details on products - less than a month expiry date on products so don’t order if you’re planning on consuming them later than a months time. No suitable resolution given, no good will gesture offered for their mistake, they will just take your money.

Won’t ever be using Wise Bartender again sadly, nor recommend to friends and family.

I ordered both the mixed mocktail set and 2x additional pina colada’s and 1x caramel cream. On arrival, ALL of the pina coladas (both from the individual and mixed set) had a use by / expiry date of 13.04.2025 (not even a full month to use them on arrival 14.03.2025). I ordered the mixed mocktail set for an upcoming 40th birthday party in the middle of April as I’m unable to drink any alcohol as I’m pregnant. I also won’t be able to drink these as they will be out of date by the time I want to drink them nor do I want to risk both my own or my unborn babies health by consuming something so close to and will be past the expiry when consumed.

I reached out to Wise Bartender upon delivery to air my disappointment and dissatisfaction on the piña coladas and ask for a reasonable resolution (IE offer IN DATE cans with a suitable expiry - not under less than a month) and I had a reply saying to return at my own expense for a refund (losing a return fee of £5.99) and also that the cans are “perfectly fine to drink for a good 12 months past this date though” which is simply laughable. I’m sure my health and my babies health would appreciate drinking something out of date and past it’s recommended expiry because one of their team said it’s perfectly ok to. If so, what’s the point in an expiry date?

In addition to this, it was NOT listed on the Mixed Mocktail description regarding the near expiry dates. They apologised for this oversight but adamantly explained that the price reduction on the mocktails reflected this near expiry - how was I to know? It is just a price reduction, no description of near expiry on the listing still.

They have since and still not offered any form of resolution or good will gesture for THEIR MISTAKE other than a refund which I would need to pay for to return ( charge of £5.99).

Appalling customer service, they clearly have no idea regarding customer retention and could have gained future orders from both myself, friends and family had it been dealt with correctly.

*UPDATE 18/03 - In response to the reply I have received below, this was the email I have received - “If you still do not want to drink them we can arrange for a returns label at a cost of £5.99 which would be deducted from the overall refund.” So please do not lie on here when I have it in black and white writing in email that you were going to deduct £5.99 from my refund if I chose to return. Again, your customer service is appalling - now resulting to lying and posting untruthful information on here as a response. Please do not contact me anymore on here or via email.

* UPDATE 19/03 - Another apology has been given as for the initial cost of the return at £5.99 for the product refund. And a refund for the mixed cocktail set has been offered for both of these mistakes since writing on Trustpilot. I am yet to see this reflected on my banking but will hope that the right thing is done.

Unfortunately I still won’t be shopping at the Wise Bartender again in the future due to this whole unnecessary ordeal. Please accept and learn from mistakes in the future.

Bought my favorite ale from them as I couldn't find it with my usual supplier
found that the 1st one i opened had a foul taste nothing like it should be
opened a couple more to the same result
Tried to call them a few times no answer I then emailed no reply...
avoid if you can

An excellent slection of drinks only spoilt by some of my favourites not in stock.

Ordered the vegan alcohol free beer subscription and really happy with the selection.

For the equivalent of £3.50 a beer (which I often find myself having to pay anyway at a bottle shop for a good craft beer, alcohol or no) I can get a selection delivered to me without all the hassle tracking things down or dealing with minimum orders.

Would definitely recommend!

Great, quick delivery even over the festive period. Great to have some non-alcoholic 'grown up' drinks. Will certainly be using the company again. I had the 'Irish Double Cream' and it was lovely, looking forward to trying the cocktails once the weather warms up.

Delivery failed thanks to DHL being rubbish, Wise Bartender kindly refunded without too much hassle, would use again. Good response and appreciated.

Ordered a mixed case of 24 cans and bottles of 0% and 0.5% beers and IPA’s. Very impressed at the quality of the beer and the taste. Just tastes like normal beer. The range of breweries is phenomenal too! Thank you Wise Bartender! Happy Christmas to you all x

I really like the mix up of sweet and alcohol free drinks in the advent calendar. This is my 3rd year of getting this advent calender and this year is by far the best. Looking forward to next years.

Unfortunately my latest order with Wise Bartender was a terrible experience. The order was for 24 mixed drinks as a mixed pack, the website does state there may be duplicates. Of the 24 I received 18 were repeats of 3 drinks. I ordered a 24 pack of mixed alcohol free beers, I got (all the same flavour) 6 green teas, 6 waters and 6 ginger mixers, and only 23 drinks not 24. When I emailed the company I was told to try again another time and it may be better. Terrible customer service, absolutely shocking waste of my money. I also, at the same time placed an order with Dry Drinker, this was the opposite end of the scale, amazing customer service, brilliant products received etc. There are so few good online companies supplying AF drinks, clearly that doesn’t equate to looking after the repeat customers you have if you are wise bartender. What a shame.

Updating this as you cannot respond to the supplier's comments, which seems a bit daft. I appreciate the reply, but you have not really improved the situation, you say it's a mixed box, but it isn't, it's all the same drinks repeated 6 times. That's not a mix, is it? You mention a bargain price, it's not really a bargain if its rubbish is it, then it's just a waste of money, no matter how many times you try to add a sales spin on it. Your reply has about as much customer service as your colleague who emailed me, I suggest people use other suppliers, such as Dry Drinker, who go well above and beyond for their customers and actually care if you are satisfied. Clearly, that isn't the case for wise bartender. Also, and this may be me, but replying to a complaint with a smiley on, really? That may be the most antagonistic thing I have seen in a very long time.

Easy to order. Quicker delivery. Amazing options. Love it!

Great price and swift delivery - thank you!

The Advent box arrived in good time. It looks great. Can't wait to work my way through it.

Really interesting choices. Anyone buying non alcoholic wine knows they are not always great but so far this collection has been good fun. They have included some wine alternatives as well so rather than being poor imitations of wine they are wine replacements such as a warming spicy one. I'm yet to try more so will update as I go but am looking forward to them greatly. Recommended

Had a couple of teething issues with first delivery but no argument with the range and quality of the beer on offer, or the follow-up customer service. Will definitely be using Tom et al again. Just got to get on with drinking this lot first.

ps. I do not appreciate being offered £10.00 to take my first posting down. This is being disingenuous to other viewers who may be looking for value for money.

Delivery and communication from Within se Bartender was excellent.
My search continues for an alcohol free red wine alternative. It's better than some I have had, but wouldn't buy again.

They carry a good selection of products and gave top notch customer service!

Hardy's Zero is the nicest non alcoholic wine I have found.
It's hard to find. The price was reasonable and the service and delivery excellent. Many thanks

Wise bartender are always responsive - asked them to deliver on a different day to that agreed and they sorted it. Fab.